Telia Company AB (publ) (TELIA) Q1 2026 Earnings Call

Investor webinar replay

Replay transcript excerpt

Welcome, everyone, to Telia Company's Q1 results presentation. And with that, I will now hand over to Telia Company's head in investor relations, Eric Strand and peers. Please go ahead. The floor is yours. Thank you, and welcome, everyone, to the call this morning. We have in the room here President and CEO, Patrick Hofbauer, and the group CFO, Erik Hagerman. And I leave the word to you, Patrick. Please go ahead. Thank you, Erik, and good morning to all of you. Our performance in 2025, including how we ended the year and started this year, confirms that we are on track to reshape TLE into a simpler, faster, and more efficient company, in line with our promises at the investor update back in September 2024. I'm glad to see that our mission to constantly improve and deliver on our promises is generating good results across many areas, including customer satisfaction, network stability, capital allocation, and operational excellence. This also becomes visible in our financials, with a whole market that continues to perform very well. And even though we have a lot of work still to be done in Finland and Norway, we see clear improvements on the back of the work performed to turn around those businesses. So we have made a lot of progress on reshaping Telia, but we are far from done. Therefore, we are working hard every day to make sure that we remain relevant to our customers and well positioned to deliver on our financial targets. Now moving to the highlights of the quarter. We have a good start to the year with improvements to our customer KPIs, most notably in Sweden, and growing share of converged customers and customer satisfaction increasing in most customer segments. This is driven both by improving customer service, where AI is becoming increasingly useful, and by ...