Mike Spencer
Executive Vice President of Finance
Replay available
Salesforce, Inc. (CRM) Q1 2027 Earnings Call
Salesforce, Inc. (NYSE: CRM) Q1 2027 earnings conference call, held 2026-05-27. Replay captured from the company's public earnings webcast.
Hosted by
Featured presenters
Marc Benioff
Chair and CEO
Robin Washington
Chief Operating and Finance Officer
Patrick Stokes
President and Chief Marketing Officer
Miguel Milano
President and Chief Revenue Officer
Sharini Talapargada
President and Chief Engineering and Success Officer
James Skank
President and CEO, PenFed Credit Union
Brent Bill
Analyst, Jefferies
Investor webinar replay
Watch the replay and follow the connected company analysis, news, and investor updates for Salesforce, Inc..
Replay transcript excerpt
WEBVTT 00:00:00.031 -- 00:00:05.059 The power of AI for using Salesforce. At PenFed, we take 30,000 phone 00:00:05.059 -- 00:00:08.143 calls a day. We need a technology that could scale. 00:00:08.143 -- 00:00:13.251 Using AgentForce, PenFed was able to create call summarization and save on 00:00:13.251 -- 00:00:18.800 average three minutes for every conversation, roughly 30,000 minutes in savings 00:00:18.800 -- 00:00:19.721 per day. 00:00:19.721 -- 00:00:26.168 We believe in the power of agentic AI, and that is the reason we partnered with Salesforce. 00:00:27.385 -- 00:00:31.048 If you take away health, that's done. There's nothing else. 00:00:31.048 -- 00:00:32.469 Healthcare is very fragmented. 00:00:32.469 -- 00:00:34.611 Patients are frustrated from the beginning. 00:00:34.611 -- 00:00:38.695 Because it's not centered on them. How can I fix this? 00:00:38.695 -- 00:00:43.158 Then I found Salesforce. I deliver care, personalized to the patient, and I do that all 00:00:43.158 -- 00:00:47.462 on the Salesforce platform. Data360 becomes the activation layer. 00:00:47.462 -- 00:00:50.725 Back into AgentForce Health. Back into Slack. 00:00:50.725 -- 00:00:56.630 Using AgentForce pre-procedure prep for doctors went from 90 minutes... 00:00:56.630 -- 00:01:01.012 It's 90 seconds. My purpose is to help people live their best lives. 00:01:01.012 -- 00:01:04.278 Couldn't do that without the agentic enterprise. 00:01:22.195 -- 00:01:27.780 If you read any industry news, you might have heard about the saspocalypse. 00:01:29.807 -- 00:01:31.309 It's 00:01:31.309 -- 00:01:36.957 not the end of software. It's the end of software that makes humans do all the work. 00:01:36.957 -- 00:01:39.842 So what's replacing it? Software 00:01:39.842 -- 00:01:41.524 that listens. 00:01:41.5...