Salesforce, Inc. (CRM) Q1 2027 Earnings Call

Investor webinar replay

Replay transcript excerpt

The power of AI for using Salesforce. At PenFed, we take 30,000 phone calls a day. We need a technology that could scale. Using AgentForce, PenFed was able to create call summarization and save on average three minutes for every conversation, roughly 30,000 minutes in savings per day. We believe in the power of agentic AI, and that is the reason we partnered with Salesforce. If you take away health, that's done. There's nothing else. Healthcare is very fragmented. Patients are frustrated from the beginning. Because it's not centered on them. How can I fix this? Then I found Salesforce. I deliver care, personalized to the patient, and I do that all on the Salesforce platform. Data360 becomes the activation layer. Back into AgentForce Health. Back into Slack. Using AgentForce pre-procedure prep for doctors went from 90 minutes... It's 90 seconds. My purpose is to help people live their best lives. Couldn't do that without the agentic enterprise. If you read any industry news, you might have heard about the saspocalypse. It's not the end of software. It's the end of software that makes humans do all the work. So what's replacing it? Software that listens. Software that understands. Software that can actually do. And once you see it, there's no going back. we're going to this incredible new world the agentic enterprise salesforce reports i'm seeing accelerated revenue robust top and bottom line beat we're doing more cash flow gym than walmart it's all about the agentic enterprise the best companies in the world are doing this right now Data is everything for an agentic enterprise. The foundation layer is always data. We have to get the data right. Data 360 is at the heart of our infrastructure. We can activate that data to make sure that they're getting the care that the...