RGC Resources Inc. (RGCO) Q4 2025 Earnings Call

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WEBVTT 00:00:00.031 -- 00:00:04.896 strong year for main extensions. In addition, renewal activity was steady during the 00:00:04.896 -- 00:00:10.742 fiscal 2025 year. Residential growth in the Roanoke Valley has not abated. 00:00:10.742 -- 00:00:15.987 We installed nearly five main miles, which is 50% higher than the total main 00:00:15.987 -- 00:00:18.750 miles installed in fiscal 2024. 00:00:18.750 -- 00:00:22.073 We also connected more than 700 new services. 00:00:22.073 -- 00:00:27.706 This compares to customer additions in fiscal 2024 of approximately 630 00:00:27.706 -- 00:00:31.191 and fiscal year 2023 ads of approximately 550. 00:00:31.191 -- 00:00:33.191 Those 00:00:33.274 -- 00:00:37.440 that dive into our year-over-year customer count will notice that our average customer 00:00:37.440 -- 00:00:41.406 count increases slower than the actual ad site of the bot. 00:00:41.406 -- 00:00:43.509 This is due to the nature of our business. 00:00:43.509 -- 00:00:45.291 We routinely 00:00:45.291 -- 00:00:50.679 have customers that use natural gas exclusively to heat their homes, disconnect 00:00:50.679 -- 00:00:54.765 their service, or will not pay their bills and will be disconnected through the collections 00:00:54.765 -- 00:00:59.925 process once spring weather arrives. This past spring, we had over 00:00:59.925 -- 00:01:05.210 1,500 customers disconnect, many of which are now returning to the system with the onset 00:01:05.210 -- 00:01:11.116 of cold weather. In fact, we have reconnected over 500 customers since October. 00:01:11.116 -- 00:01:16.982 By the end of the second quarter, we expect our customer count to be approximately 65,000 00:01:16.982 -- 00:01:18.982 customers. 00:01:18.984 -- 00:01:23.668 Focusing on the right side of the slide, our system safety ...