Nordea Bank Abp (NDA_SE) Q4 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Good morning and welcome to Nordea's fourth quarter and full year 2025 results. I'm Ilkka Ottala, Head of Investor Relations. As usual, we'll start with a presentation by Group CEO, Frank Magnese, followed by a Q&A session with Frank and Group CFO, Ian Smith. Please remember to dial into the teleconference to ask questions. With that, Frank, please go ahead. Good morning. Today we have published our results for the fourth quarter of 2025. We finished the year well with high fourth quarter profitability, higher business volumes and lower costs. It was a strong result, despite the uncertain environment and despite consumer confidence in our Nordic home markets remained muted. For the full year, we delivered a return on equity of 15.5% in line with the commitment we made three years ago. Our performance reflects the momentum we have built since we set out to reshape Nordea in the autumn of 2019. We have grown our business with existing and new customers and improved our customer experience. We are much more efficient today Back in 2019, we spent 57 cents to generate a year of income. Now it takes 45 cents. We are much more profitable. In 2019, we ranked near the bottom of the world's 100 largest banks based on return on equity. Now we are firmly in the top 20 and among the best in Europe. And we are creating sustainable value for shareholders. Total shareholder return over this period amount to 322% or 26% per annum. I was especially pleased to see us in 2025 on a high note on one other very important metric, customer satisfaction. Our scores are now 4 to 10 index points higher in all four business areas and performance has improved relatively to peers. Our results show that Nordea is performing well. By most measures, Nordea is stronger than it has ever been. We carry ...