Freenet Ag Unsp/Adr (FRTAY) Q4 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Good morning, everyone, and welcome to our earnings call. I'm Robert Harris, the CEO of Freenet. Overall, we are happy about the operational performance and the strong customer growth. We see many opportunities ahead of us. But we are not happy about agreement with the network, with the network provider that we have, which was closed in 24. This agreement might lead to a minus 30 million impact in 2025 and to up to 50 million negative EBITDA impact for the year 2026 to 2028. We are at the moment in discussions with the management of the network operator and are negotiating, trying to negotiate a better deal. This is already, so the risks that I mentioned are already reflected in our numbers. Yeah, so we are in ongoing discussions and we'll provide an update as soon as we have something. Freenet becomes more lean, focused, and effective. We did some nice strategic moves in the last year. One is that we streamlined the executive board. This made us faster, more efficient. We have a clear focus. We optimized a lot in terms of marketing and sales initiatives. We have a clear focus on KPIs and performance. I think we created a lot of transparency within the organization, streamlined the focus. Everybody is on board here and is delivering. This is, I think, quite good. Then we acquired the mobile zone last year. This was one of our competitors. And we are happy about that as well. And another strategic move was that we have started a customer value management project. This is a really high impact project. At the moment, our conversion rates are not great yet. But I think we have a lot of potential here. So when we compare our turn rates with competitors, we are at the moment behind. And this is potential because if you think about reasons why customers leave network operat...