Coor Service Management Holding AB (COOR) Q3 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Welcome to Coors Q3 presentation for 2025. During the questions and answers session, participants are able to ask questions by dialing pound key 5 on their telephone keypad. Now I will hand the conference over to President and CEO Ola Klingenborg and CFO and IR Director Andreas Engdahl. Please go ahead. Hello, everyone. Welcome and thanks for listening in to the core Q3 report. I would start by giving you an update on some of the events during the third quarter and talk about some of the market conditions. I will then hand over to Andreas to present some more details around financials before we summarize some of the key takeaways for the quarter and have a Q&A session. At the end of the presentation, I would also share a little bit of news regarding a CFO interim solution that we identified as Andreas departs now during the fourth quarter. So a brief summary of the events during the third quarter. Starting with market conditions, we continue to see a high level of activity in the third quarter. We see a little bit varying outcomes depending on our different geographies. One of the key success factors for us is the ability to extend existing customer contracts, which is why customer satisfaction is one of our most important KPIs. This quarter, we got our annual customer survey, which was conducted during the autumn. I'm pleased to say that our results remain strong at 72, which is an improvement from last year's 70, and above our target. So that's good news. In Sweden, we have extended a couple of important contracts with Alstom and Vasa Kronan, and we continue to win new contracts in the Norwegian market with some good successes there. Both Avinor and Chaga Egendom was signed during the quarter. But we continue to see challenges in our Danish operation, which affects...