Bank of Ireland Group plc (BIRG) Q4 2024 Earnings Call

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Replay transcript excerpt

WEBVTT 00:00:01.010 -- 00:00:05.459 Thank you, Eamonn, and good morning to everyone joining us on the call today. 00:00:05.459 -- 00:00:10.669 Before we talk through the results in detail, our opening slide presents our positive 00:00:10.669 -- 00:00:13.094 outlook for the medium term. 00:00:13.094 -- 00:00:16.761 Bank of Ireland continues to be highly capital generative. 00:00:16.761 -- 00:00:21.990 Supported by a growing Irish economy and our market position, I expect loan 00:00:21.990 -- 00:00:27.078 and deposit book growth and wealth AUM growth while retaining our proven cost 00:00:27.078 -- 00:00:32.307 discipline. Seizing this opportunity translates into return on tangible 00:00:32.307 -- 00:00:39.094 equity of greater than 17% by 2027. I'll come back to these building blocks shortly. 00:00:39.779 -- 00:00:43.619 Successfully executing our strategy is driving this performance. 00:00:43.619 -- 00:00:48.447 In terms of stronger relationships, we're growing customer numbers while at the same 00:00:48.447 -- 00:00:53.495 time reaching an all-time high with our Net Promoter Score, an excellent benchmark for 00:00:53.495 -- 00:00:55.499 customer satisfaction. 00:00:55.499 -- 00:01:00.687 We're making our business simpler with more active digital users and materially lower 00:01:00.687 -- 00:01:02.791 customer complaints. 00:01:02.791 -- 00:01:05.676 And sustainable lending is up 32%, 00:01:05.676 -- 00:01:10.540 broadly achieving our 15 billion target one year early. 00:01:11.362 -- 00:01:15.526 2024 was another year of strong strategy execution. 00:01:15.526 -- 00:01:19.911 We've delivered positive business momentum and financial performance. 00:01:19.911 -- 00:01:25.016 The highlights include growth in loans and deposits, and a significant increase in assets 00:01:...