Bank of Ireland Group plc (BIRG) Q4 2024 Earnings Call

Investor webinar replay

Replay transcript excerpt

Thank you, Eamonn, and good morning to everyone joining us on the call today. Before we talk through the results in detail, our opening slide presents our positive outlook for the medium term. Bank of Ireland continues to be highly capital generative. Supported by a growing Irish economy and our market position, I expect loan and deposit book growth and wealth AUM growth while retaining our proven cost discipline. Seizing this opportunity translates into return on tangible equity of greater than 17% by 2027. I'll come back to these building blocks shortly. Successfully executing our strategy is driving this performance. In terms of stronger relationships, we're growing customer numbers while at the same time reaching an all-time high with our Net Promoter Score, an excellent benchmark for customer satisfaction. We're making our business simpler with more active digital users and materially lower customer complaints. And sustainable lending is up 32%, broadly achieving our 15 billion target one year early. 2024 was another year of strong strategy execution. We've delivered positive business momentum and financial performance. The highlights include growth in loans and deposits, and a significant increase in assets under management, another very good year of profitability and efficiency, and strong capital generation and returns. This supports our 1.2 billion total distribution, up 6% year on year, the group's largest ever. Our business model is outperforming our peer group, reporting higher capital generation and total shareholder returns than the peer average. This is underlined by cumulative distributions for 2023 and 2024 of 2.4 billion. This is equivalent to more than a quarter of our market cap. The Irish economy is growing and continues to outperform the Euro ar...