Slide 1: Weave Overview Q2 2025
Weave Overview Q2 2025 NYSE : WEAV JULY 2025 1
Slide 2: Safe Harbor Statement
Safe Harbor Statement This presentation has been prepared by Weave Communications, Inc. (“Weave”, “we”, “us”, or “our”) for informational purposes only and not for any other purpose. This presentation contains “forward-looking statements” within the Private Securities Litigation Reform Act of 1995 t
Slide 3: Our vision
Our vision Elevate the patient experience through a unified platform that improves business operations so healthcare professionals can focus on patient care and realize their dreams. JULY 2025 3
Slide 4: A better healthcare experience. Every practice. Every patient. Every interaction.
A better healthcare experience. Every practice. Every patient. Every interaction. Who we are Leading all-in-one customer $221M communications, engagement, and TTM Q2’25 Total Revenue payments platform purpose-built for 18% YoY Growth SMB healthcare practices. What we do Help practices grow, keep sch
Slide 5: Investor highlights
Investor highlights AI Powered Multiple New Resilient Efficiently Scaling Communication & Vectors of Growth Customer Base the Business Payments Platform Expanding through specialty SMB healthcare practices are Effectively balancing growth medical verticals, payments, ready to modernize and the while d
Slide 6: Financial Highlights
Financial Highlights $221M $58.5M 90% TTM Q2’25 Total Revenue Q2’25 Total Revenue Q2 2025 Gross Revenue Retention Rate 18% YoY Growth 16% YoY Growth 72.3% $3.4M 96% Q2 2025 Non-GAAP Gross Margin 1H 2025 Free Cash Flow Q2 2025 Net Revenue Retention Rate 40 bps Improvement YoY $2.7M YoY Increase JULY
Slide 7: Our Customer
Our Customer JULY 2025 7
Slide 8: We serve those who serve others.
We serve those who serve others. Our customers are healthcare practitioners in Dental, Optometry, Veterinary and Specialty Medical Practices. 8
Slide 9: Running a modern healthcare practice is complicated
Running a modern healthcare practice is complicated Delivering consistent growth Accelerating revenue cycles Elevating patient experiences Optimizing operations JULY 2025 9
Slide 10: No-shows, cancellations, and fluctuating demand
No-shows, cancellations, and fluctuating demand make it challenging to keep schedules full 1in 3 Practices miss 1 out of 3 300 The average dental practice 47% 47% of bookings occur 80% 80% of missed calls are calls during business hours misses 300 calls a month after hours related to booking requests
Slide 11: The patient experience is ready for an upgrade
The patient experience is ready for an upgrade 60% of Americans find the process of seeing a new healthcare provider to be frustrating 60% 79% want the ability to use technology when managing their healthcare experience 79% 52% say kindness from the office staff is important when meeting with healthcar
Slide 12: Artificial intelligence is the catalyst
From First Call to Final Treatment ‘Artificial intelligence is the catalyst for a new era in healthcare.’ Dr. Matt Nejad, DDS JULY 2025 12
Slide 13: They have to manage a patchwork of point solutions
They have to manage a patchwork of point REVIEWS BirdEye Podium GatherUp solutions Running a healthcare business means deploying, managing, and paying for a patchwork of point solutions, often without Square Clover Vagaro Setmore dedicated IT, business intelligence, finance, PAYMENTS SCHEDULING or ma
Slide 14: Weave is a unified platform purpose built
Weave is a unified platform purpose built for SMB healthcare practices. Reviews. Phones. Texting. Reminders. Payments. Analytics. AI. JULY 2025 14
Slide 15: Weave streamlines operations and elevates patient experiences
Weave streamlines operations and elevates patient experiences Immediately respond to patients Send an automatic text message Reduce no-shows asking how you can help when you Send custom appointment reminders miss a call or a text from a patient. and get confirmations by text. Easy advocacy Automated
Slide 16: Weave streamlines operations and elevates practice experiences
Weave streamlines operations and elevates practice experiences Optimize operations Call, message, and practice analytics provide powerful insights Get paid faster to make smarter decisions. Flexible payment options improve treatment plan acceptance and text-to pay and reminders speed up payments wit
Slide 17: AI-powered tools that actually help
AI-powered tools that actually help Response Assistant Voicemail Transcriptions Call Intelligence Weave to acquire Drafts responses to online Allows front desk staff to quickly Analyzes call TrueLark, reviews to help practices more and privately read voicemails—ideal recordings, detects accelerating
Slide 18: Over a decade of patient interactions
Over a decade of patient interactions—billions of calls, voicemails, and texts—fine tune our large language models. JULY 2025 18
Slide 19: Built to scale
Built to scale Single login to manage all locations and settings Consolidate phones, forms, faxes, reminders, texting, and team communication Centralized inbox for messages across locations Centralized management of reviews, and appointment requests Unify payment requests JULY 2025 19
Slide 20: America's largest dental support organization
Case Study America’s largest dental support organization for tooth replacement solutions 42 states Appointment no-shows decreased by 36% Weave is the platform of record for patient 97% of forms are completed prior to appointment communications, engagement, and payments for Affordable Care, America’s
Slide 21: Weave TAM
Weave TAM International Future TAM Opportunity Target international healthcare Target Markets $22B 1,4 SMBs. (DOVM) Further Expanding TAM Significant opportunity to expand TAM within medical verticals beyond Weave’s current focus markets. DOV + All Medical (US) $10B 3 Growing Opportunity in Current T
Slide 22: As we create more value, our opportunity grows
As we create more value, our opportunity grows JULY 2025 22
Slide 23: Why Weave
Why Weave JULY 2025 23
Slide 24: Modernized tech stack and intuitive user experience
What makes us unique Modernized tech stack and intuitive user experience JULY 2025 24
Slide 25: Authorized integrations. More customer value.
Authorized integrations. More customer value. With over 85 integration partners, including the industry’s biggest names, we can work with almost any customer’s preferred system of record. JULY 2025 25
Slide 26: We manage the trusted practice phone number.
What makes us unique We manage the trusted practice phone number. Communications come from a single, recognizable source. JULY 2025 26
Slide 27: Payments integrated into communication workflows
What makes us unique Payments integrated into communication workflows FPO JULY 2025 27
Slide 28: Weave leads the G2 Grid for Patient Relationship Management
Weave leads the G2 Grid® for Patient Relationship Management Market Presence Source: G2 Grid for Patient Relationship Management (PRM) Satisfaction JULY 2025 28
Slide 29: The future of healthcare operations
The future of healthcare operations JULY 2025 29
Slide 30: What the future looks like for our customers
What the future looks like for our customers AI Insurance Verification and Claims AI-driven claims processing will verify patient coverage and expedite reimbursements. AI Scheduling Predictive AI scheduling will optimize appointment bookings and reduce cancellations. AI Marketing AI-powered tools aut
Slide 31: What the future looks like for our customers
What the future looks like for our customers AI Treatment Planning AI-powered diagnostic tools will analyze patient data to recommend optimized treatment plans and AI Billing and Payments predict long-term outcomes. AI-powered billing systems will streamline invoicing, automate collections, and prev
Slide 32: From friction to fulfillment
From friction to fulfillment Patient AI Agent Available 24/7 The AI-powered future is designed to help healthcare practices better serve people. In the AI-powered future, practitioners and their teams will gain back critical time that could be spent serving their patients. Staff focus on valuable pat
Slide 33: JULY 2025
JULY 2025 33
Slide 34: What is TrueLark?
What is TrueLark? TrueLark is an AI virtual receptionist that responds to 100% of missed calls and delivers 24/7 patient support via SMS and web chat—scheduling, answering questions, and sending reminders without staff involvement. JULY 2025 34
Slide 35: A smart fit for Weave
A smart fit for Weave TrueLark Weave TrueLark + Weave Brings new AI capabilities to the Large customer base with Material step forward in bringing Weave platform significant cross-sell opportunity to life Weave’s vision of AI offloading mundane tasks so Brings Mid Market customer GTM Engine to drive dem
Slide 36: Missed calls = missed opportunities
Missed calls = missed opportunities TrueLark works around the clock via SMS and web chat, ensuring every missed call is responded to promptly. JULY 2025 36
Slide 37: Make marketing budgets go farther
Make marketing budgets go farther TrueLark sends an instant text message to new leads via SMS or web chat, allowing them to book appointments directly within the text conversation. If a patient doesn’t book in the initial conversation, TrueLark follows-up with a helpful SMS to keep the conversation
Slide 38: Accomplish more with limited time
Accomplish more with limited time 80% of patient calls fielded by TrueLark don’t require staff follow-up JULY 2025 38
Slide 39: Case Study
Case Study ‘TrueLark is our complete call handling solution. We call it a project goalkeeper or ‘no patient left behind.’ It pays for itself if just one new patient shows up.’ Myles McAllister, COO at SGA Dental Partners $500,000 $5,000 900 Annual increase in Additional revenue New patients in EBITD
Slide 40: Case Study
Case Study ‘On a monthly basis, TrueLark books or reschedules over 1200 appointments for us. And somebody at the front desk would otherwise be doing that. So there’s a tremendous amount of cost savings.’ Phillip Toh, Co-founder 1200 appointments booked monthly by TrueLark JULY 2025 40
Slide 41: Financials
Financials JULY 2025 41
Slide 42: Our growth vectors
Our growth vectors Specialty Integration Payments Multi-location AI-powered medical verticals partnerships practices innovations JULY 2025 42
Slide 43: Topline Revenue Growth at Scale
Topline Revenue Growth at Scale ($M) 15.6% $58.5 $55.8 $54.2 Q2—2025 $52.4 15.6% $50.6 YoY Revenue Growth $47.2 $45.7 $43.5 $41.7 Q2—23 Q3—23 Q4—23 Q1—24 Q2—24 Q3—24 Q4—24 Q1—25 Q2—25 JULY 2025 43
Slide 44: Our Path to Profitability
Our Path to Profitability —Operating margin +200 basis points Q2—23 Q3—23 Q4—23 Q1—24 Q2—24 Q3—24 Q4—24 Q1—25 Q2—25 2.7% 3.3% 0.1% 0.1% 1.9% 2.9% 3.8% 4.2% 9.5% 12.7% 13.6% 16.7% 17.4% 17.5% 17.3% 18.4% 18.3% 23.6% GAAP Op Margin% Non-GAAP Op Margin % JULY 2025 44
Slide 45: Strong Progress on Gross Margin
Strong Progress on Gross Margin +40 basis points 72.6% 72.5% 72.1% 72.3% 72.0% 72.1% 71.6% 71.7% 71.9% 71.4% 70.4% 69.9% 69.7% 69.3% 69.1% 68.7% 67.9% 67.3% Q2—23 Q3—23 Q4—23 Q1—24 Q2—24 Q3—24 Q4—24 Q1—25 Q2—25 GAAP GM% Non-GAAP GM% 58% Non-GAAP Gross Margin at IPO (2021) JULY 2025 45
Slide 46: Cash from Operations and Free Cash Flow
Cash from Operations and Free Cash Flow ($M) $14.1 $10.2 $10.4 $6.5 $5.2 $3.0 $3.4 $0.7 $12.8 $15.9 $20.4 $30.2 2021 2022 2023 2024 1H’24 1H’25 Free Cash Flow Cash from Operations JULY 2025 46
Slide 47: Est. 35K+ Customer locations
Est. 2008 35K+ Customer locations 1 As of 12/31/2024 JULY 2025 47
Slide 48: People First. Always.
People First. Always. JULY 2025 48
Slide 49: Weave Milestones
Weave Milestones 2023 Weave reaches 2014 2017 2021 more than 31,000 customer locations Weave becomes the Weave reaches November 11th, first Utah company 5,000 customer Weave lists on the 2008 to graduate from Y locations 2019 NYSE under ticker 2025 Combinator, a prestigious symbol “WEAV” startup acce
Slide 50: Leadership team
Leadership team Brett White Jason Christiansen Erin Goodsell David McNeil Chief Executive Officer Chief Financial Officer Chief Legal Officer Chief Revenue Officer Marcus Bertilson Chris Baird Brooke Shreeve Abhi Sharma Chief Operating Officer Chief Marketing Officer Chief People Officer Chief Technology Officer JU
Slide 51: Appendix
Appendix JULY 2025 51
Slide 52: Revenue and Operating Income Guidance
Revenue and Operating Income Guidance JULY 2025 52
Slide 53: Operating Income (Loss) Reconciliation
Operating Income (Loss) Reconciliation (Non-GAAP) (in thousands) JULY 2025 53
Slide 54: Free Cash Flow Reconciliation
Free Cash Flow Reconciliation (Non-GAAP) (in thousands) JULY 2025 54
Slide 55: Disaggregated Revenue and Cost of Revenue
Disaggregated Revenue and Cost of Revenue (GAAP) (in thousands) JULY 2025 55
Slide 56: Adjusted EBITDA
Adjusted EBITDA (Non-GAAP) (in thousands) JULY 2025 56
Slide 57: Gross Margin Reconciliation
Gross Margin Reconciliation (Non-GAAP) (in thousands) JULY 2025 57
Slide 58: Thank you
Thank you JULY 2025 58