Slide 1: Fourth Quarter & Fiscal Year 2025
Fourth Quarter & Fiscal Year 2025 Ended March 31, 2025 May 19, 2025 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 2: Forward looking statements
Forward looking statements This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. Any statements that are not statements of historical fact may be deemed to be forward-lo
Slide 3: Q4 & FY 2025 Earnings Presentation
Q4 & FY 2025 Earnings Presentation Samuel Wilson Kevin Kraus 8x8 Chief Executive Officer 8x8 Chief Financial Officer Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 4: About Us
Q4 & FY 2025 Earnings Presentation About Us Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 5: We connect people and organizations through seamless communication
We connect people and organizations through seamless communication, empowering them to unlock the potential of every interaction. Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 6: Success intentionally engineered
Q4 & FY 2025 Earnings Presentation 6 Success intentionally engineered 3 Ranked #1 over competitors for Contact Center integrated with UCaaS 1 R&D Investment 2 Best of Breed 5 $111M $110M $107M 4 $77M 3 2 1 0 Vonage Dialpad RingCentral Cisco Zoom GoTo Google Microsoft Wildix FY22 FY23 FY24 FY25 Gartn
Slide 7: The 8x8 Platform for CX
Q4 & FY 2025 Earnings Presentation 7 The 8x8 Integrated UC/CC Staff Scheduling Platform for CX Internal SMS/A2P WEM /WFM Agent Assist Performance Helpdesk messaging Performance Management Connects customers and teams globally, Interaction Journey Analytics Analytics empowering CX leaders with perfor
Slide 8: 8x8 Product Portfolio
Q4 & FY 2025 Earnings Presentation 8 8x8 Product Portfolio Local numbers in 100+ countries including toll-free Technology Partner Ecosystem Professional Service and Support Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 9: An AI-powered Customer Experience
Q4 & FY 2025 Earnings Presentation 9 An AI-powered Customer Experience Supervisors Agents Customer-Facing Teams End Customer AI summarization with sentiment AI summarization Simple, customer health summary with Real-time chat translation analysis within Supervisor Workspace in external CRMs overall
Slide 10: Future-ready CX and EX
Q4 & FY 2025 Earnings Presentation 10 Future-ready CX and EX Cutting-edge platform Insights for smarter Global reach and Optimize IT and for better outcomes decisions reliability support footprint Meet your customers where they Identity CX gaps and eliminate Financially backed, platform- Eliminate m
Slide 11: 8x8 Momentum
Q4 & FY 2025 Earnings Presentation 11 8x8 Momentum 14% 60% 92% YoY Growth in YoY increase in AI- YoY increase Intelligent New Products based Solutions Customer Assistant (ICA) - Voice & Digital 30% 28% 13% YoY Growth Microsoft YoY Increase in Technology Partner Teams Licenses Sold Engage Ecosystem C
Slide 12: Business Highlights
Q4 & FY 2025 Earnings Presentation Business Highlights Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 13: Q4 2025 Business Highlights
Q4 & FY 2025 Earnings Presentation 13 Q4 2025 Business Highlights Investment in AI-powered Multi-Product Strategy Driving Value Customer Experience Solutions The number of customers with 3 or more 8x8 Voice AI interactions increased nearly products increased 13% from Q4 FY 2024 75% from Q3 2025 Inno
Slide 14: Recent Industry Recognition
Q4 & FY 2025 Earnings Presentation 14 Recent Industry Recognition Awarded Gold Stevie® Award in the Customer Service Team of the Year category and a Silver Stevie® Award in the Technology Team of the Year in the 23rd Annual American Business Awards 8x8 Received 5-Star Award in the 2025 CRN Partner P
Slide 15: Financial Performance
Q4 & FY 2025 Earnings Presentation Q4 & FY 2025 Financial Performance Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 16: Q4 2025 Financial Highlights
Q4 & FY 2025 Earnings Presentation 16 Q4 2025 Financial Highlights • Service Revenue of $172M and Total Revenue of $177M ◦ Excluding revenue from Fuze customers, service revenue increased ~5% ◦ New Products +14% YoY; 60% YoY Growth in AI-based products • GAAP and non-GAAP Operating Profitability1 •
Slide 17: FY 2025 Financial Highlights
Q4 & FY 2025 Earnings Presentation 17 FY 2025 Financial Highlights • Service Revenue of $693M and Total Revenue of $715M ◦ Excluding revenue from Fuze customers, service revenue grew ~3% • GAAP and non-GAAP Operating Profitability1 • GAAP Operating Margin of 2% • Non-GAAP Operating Margin of 11% • R
Slide 18: Q4 2025 Results vs. Guidance
Q4 & FY 2025 Earnings Presentation 18 Q4 2025 Results vs. Guidance Q4 2025 Results Guidance Ranges (US$ millions) (Qtr ended 3/31/2025) (As of 2/4/2025) Service Revenue $171.6M $170 – $175M % Growth Y/Y (0.5)% (1%) - 1% Total Revenue $177.0M $175 – $181M % Growth Y/Y (1.3)% (2%) – 1% Non-GAAP Operat
Slide 19: FY 2025 Results vs. Guidance
Q4 & FY 2025 Earnings Presentation 19 FY 2025 Results vs. Guidance FY 2025 Results Guidance Ranges (FY ended 3/31/2025) (As of 2/4/2025) (US$ millions) Service Revenue $692.9M $691M - $696M % Growth Y/Y (1.1)% (1%) - (0.6%) Total Revenue $715.1M $713M - $719M % Growth Y/Y (1.9)% (2%) – (1%) Non-GAAP
Slide 20: Q4 & FY 2025 Financial Metrics
Q4 & FY 2025 Earnings Presentation 20 Q4 & FY 2025 Financial Metrics Q4 2025 % of Total Revenue % Change YoY FY 2025 % of Total Revenue % Change YoY (US$ millions) Revenue Service Revenue1 $171.6 97% (1)% $692.9 97% (1)% 2 Other Revenue $5.5 3% (21)% $22.1 3% (21)% Income Statement Total Revenue $17
Slide 21: Q4 2025 Financial Metrics (Cont'd)
Q4 & FY 2025 Earnings Presentation 21 Q4 2025 Financial Metrics (Cont’d) (in US$ millions) Q4 2025 Change QoQ Change YoY Liquidity and Cash Flow Cash & Investments1 $89.3 $(15.3) $(28.4) Income Statement Operating Cash Flow $5.9 $(21.3) $(6.8) CapEx + Cap SW $(3.0) $0.1 $0.7 TTM Operating Cash Flow
Slide 22: Q4 2025 Revenue
Q4 & FY 2025 Earnings Presentation 22 Q4 2025 Revenue Total Revenue Service Revenue (US$ millions) (US$ millions) $179 $179 $177 $172 $173 $172 (1.0)% QoQ (1.1)% QoQ (1.3)% YoY (0.5)% YoY Q4 2024 Q3 2025 Q4 2025 Q4 2024 Q3 2025 Q4 2025 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 23: FY 2025 Revenue
Q4 & FY 2025 Earnings Presentation 23 FY 2025 Revenue Total Revenue Service Revenue (US$ millions) (US$ millions) $744 $729 $715 $710 $701 $693 (1.9)% YoY (1.1)% YoY (3.9)% (2.4)% YoPY YoPY FY23 FY24 FY25 FY23 FY24 FY25 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 24: Q4 2025 Non-GAAP Gross Margins
Q4 & FY 2025 Earnings Presentation 24 Q4 2025 Non-GAAP Gross Margins1 Non-GAAP Total and Service Gross Margins as a % of Revenue 74.2% 72.6% 70.8% 71.9% 69.5% 69.0% Q4 2024 Q3 2025 Q4 2025 Service Gross Margin Total Gross Margin 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP
Slide 25: FY 2025 Non-GAAP Gross Margins
Q4 & FY 2025 Earnings Presentation 25 FY 2025 Non-GAAP Gross Margins1 Non-GAAP Total and Service Gross Margins as a % of Revenue 74.7% 74.9% 72.9% 70.8% 71.7% 69.8% FY23 FY24 FY25 Service Gross Margin Total Gross Margin 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP metric. .
Slide 26: Q4 2025 Non-GAAP Operating Expenses and Total Costs
Q4 & FY 2025 Earnings Presentation 26 Q4 2025 Non-GAAP Operating Expenses and Total Costs1,2,3 (As a % of Revenue) 88.7% 89.3% 90.0% 59.5% 58.8% 59.0% Q4 2024 Q3 2025 Q4 2025 Operating Expenses Total Costs 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP metric. 2. Non-GAAP Ope
Slide 27: FY 2025 Non-GAAP Operating Expenses and Total Costs
Q4 & FY 2025 Earnings Presentation 27 FY 2025 Non-GAAP Operating Expenses and Total Costs1,2,3 Spending levels remained consistent with earlier quarters (As a % of Revenue) 91.6% 89.0% 87.0% 62.4% 58.7% 58.8% FY23 FY24 FY25 Operating Expenses Total Costs 1. See Appendix for reconciliation of Non-GAA
Slide 28: Q4 2025 Non-GAAP Operating Income and Margin
Q4 & FY 2025 Earnings Presentation 28 Q4 2025 Non-GAAP Operating Income and Margin1 Non-GAAP Operating Income Non-GAAP Operating Margin % ($ in millions) (% of revenue) 11.3% 10.7% $20 10.0% $19 $18 Q4 2024 Q3 2025 Q4 2025 Q4 2024 Q3 2025 Q4 2025 1. See Appendix for reconciliation of Non-GAAP metric
Slide 29: FY 2025 Non-GAAP Operating Income and Margin
Q4 & FY 2025 Earnings Presentation 29 FY 2025 Non-GAAP Operating Income and Margin1 Non-GAAP Operating Income Non-GAAP Operating Margin % ($ in millions) (% of revenue) $95 13.0% $78 11.0% $62 8.4% FY23 FY24 FY25 FY23 FY24 FY25 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP m
Slide 30: Q1 2026 Guidance Ranges
Q4 & FY 2025 Earnings Presentation 30 Q1 2026 Guidance Ranges1 As of 5/19/2025 Q1 2026 ($ in millions) Service Revenue $170M – $175M % Growth Y/Y (2%) – 1% Total Revenue $175M – $182M % Growth Y/Y (2%) – 2% Non-GAAP Operating Margin1 9.0% – 9.5% Interest Expense ~$4.9M Cash Interest Paid ~$2.6M Non-
Slide 31: FY 2026 Guidance
Q4 & FY 2025 Earnings Presentation 31 FY 2026 Guidance1 As of 5/19/2025 As of 5/19/2025 Service Revenue $682M – $702M % Growth Y/Y (1%) – 1% Total Revenue $702 – $724M % Growth Y/Y (2%) – 1% Non-GAAP Operating Margin1 9.0% – 10.0% Non-GAAP Earnings per Share - Diluted1 $0.34 – $0.37 Weighted Average
Slide 32: Appendix
Appendix Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 33: Q4 2025 Balance Sheet
Q4 & FY 2025 Earnings Presentation Q4 2025 Balance Sheet Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 34: Outstanding Debt - Principal Amount
Q4 & FY 2025 Earnings Presentation 34 Outstanding Debt - Principal Amount Components of convertible senior notes and term loans were as follows as of March 31, 2025 and March 31, 2024, respectively (in thousands): March 31, 2025 March 31, 2024 2022 Term 2022 Term Term Loan 2028 Notes Total 2028 Note
Slide 35: Interest Expense Detail - Senior Convertible Notes and Term Loan
Q4 & FY 2025 Earnings Presentation 35 Interest Expense Detail - Senior Convertible Notes and Term Loan Components of interest expense were as follows as of the three months ended March 31, 2025 and 2024, respectively (in thousands): Three Months Ended March 31, 2025 Three Months Ended March 31, 2024
Slide 36: History of Reducing Debt Outstanding
Q4 & FY 2025 Earnings Presentation 36 History of Reducing Debt Outstanding Reduced Principal Amount of Debt by ~$224M since August 2022 $600.0 $548.1 $542.1 $520.3 $515.2 $500.0 $500.0 $250.0 $250.0 $490.2 $490.2 $490.2 $250.0 $250.0 $500.0 $500.0 $225.0 $225.0 $225.0 $426.9 $426.9 $401.9 $400.0 $22
Slide 37: Customer Success Stories
Customer Success Stories Q4 2025 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 38: UK Residential Property Developer
38 UK Residential Property Developer 8x8 Solutions & Highlights Why 8x8 About One of the largest residential property • 8x8® Contact Center™ • Strong collaboration between 8x8 development firms in the United Kingdom, • 8x8® Work™ and the partner this company operates extensively across • 8x8® Voice™
Slide 39: Leading Pediatric Hospital
39 Leading Pediatric Hospital About 8x8 Solutions & Highlights Why 8x8 A leading pediatric hospital located in Southern California with over 50 locations is recognized for its comprehensive care, • 8x8® Work™ • Move from legacy on-premises research, and child health advocacy. • 8x8® Voice™ for Micro
Slide 40: UK Regional Automotive Dealership
40 UK Regional Automotive Dealership 8x8 Solutions & Highlights Why 8x8 About A privately-owned automotive dealership • 8x8® Contact Center™ • Comprehensive quality group based in England operates across • 8x8® Work™ management and speech Yorkshire, Lincolnshire, Derbyshire, and the • 8x8® Service M
Slide 41: Award Winning Mortgage Broker
41 Award Winning Mortgage Broker 8x8 Solutions Why 8x8 About One of UK’s best mortgage brokers, offering • 8x8® Contact Center™ • 8x8’s consultative approach built fee-free mortgage advice with no hidden • 8x8® Work™ strong internal advocacy and costs, guiding customers through every step • 8x8® Voi
Slide 42: UK-Based Travel Management Company
purple 42 UK-Based Travel Management Company 8x8 Solutions & Highlights Why 8x8 About A prominent UK-based travel management • 8x8® Contact Center™ • Fully integrated CC & UC company with roots dating back to 1865. • 8x8® Work™ solution Today, it remains privately owned and • 8x8® Voice™ for Microso
Slide 43: US-Based AI-Powered Global Talent Experience Platform
43 US-Based AI-Powered Global Talent Experience Platform 8x8 Solutions Why 8x8 • 8x8 CPaaS - Jitsi as a Service • Superior video quality, with ultra- About low latency for seamless calls A global HR tech company transforming • Predictable pricing model, talent acquisition through AI-driven optimized
Slide 44: Leading university in the Philippines
44 Leading university in the Philippines 8x8 Solutions Why 8x8 About Established in 1611, one of the leading • 8x8 CPaaS - SMS • Reliable message delivery, every universities in the Philippines and is time consistently ranked among the top 1000 • Cost-effective at scale, universities globally. maxim
Slide 45: Leading Services Organization
45 Leading Services Organization 8x8 Solutions & Highlights Why 8x8 About A US-based services organization helping • 8x8® Contact Center™ • In-house development of AI underserved and at-risk disabled people with • 8x8® Work™ agent assist system too the complex journey to receive all the • 8x8® Voice
Slide 46: GAAP to non-GAAP Reconciliations and Historical Financial Results
Q4 & FY 2025 Earnings Presentation GAAP to non-GAAP Reconciliations and Historical Financial Results Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 47: Non-GAAP Measures and Guidance
Q4 & FY 2025 Earnings Presentation Non-GAAP Measures and Guidance Non-GAAP Measures This presentation contains certain financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these non-GAAP financial measures internally in
Slide 48: GAAP Consolidated Statement of Operations Page 1
GAAP CONSOLIDATED STATEMENT OF OPERATIONS Unaudited, in thousands except per share amounts FY2023 FY2024 FY2025 FY2023 FY2024 FY2025 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q4 YTD Q4 YTD Q4 YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar 31-Mar 2022
Slide 49: GAAP Consolidated Statement of Operations Page 2
GAAP CONSOLIDATED STATEMENT OF OPERATIONS Unaudited, in thousands except per share amounts (continued) FY2023 FY2024 FY2025 FY2023 FY2024 FY2025 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q4 YTD Q4 YTD Q4 YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar
Slide 50: Non-GAAP Consolidated Statement of Operations
NON-GAAP CONSOLIDATED STATEMENT OF OPERATIONS Unaudited, in thousands except for per share amounts FY2023 FY2024 FY2025 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2023 2024 2025 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar 31-Mar 2022 2022 2
Slide 51: GAAP Consolidated Balance Sheet
GAAP CONSOLIDATED BALANCE SHEET Unaudited, in thousands except per share amounts FY2023 FY2024 FY2025 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 2022 2022 2022 2023 2023 2023 2023 2024 2024 2024 2024 2025 ASSETS Current ass
Slide 52: Consolidated Statements of Cash Flows
CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands) FY2024 FY2025 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY23 FY24 FY25 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar 31-Mar 2023 2023 2023 2024 2024 2024 2024 2025 2023 2024 2025 Cash flows from operating activities: Net income
Slide 53: Consolidated Statements of Cash Flows (continued)
CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands, continued) FY2024 FY2025 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY23 FY24 FY25 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar 31-Mar 2023 2023 2023 2024 2024 2024 2024 2025 2023 2024 2025 Supplemental and non-cash disclosures:
Slide 54: GAAP to Non-GAAP Reconciliation
GAAP to NON-GAAP Reconciliation FY2023 FY2024 FY2025 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY23 FY24 FY25 6/30/22 9/30/22 12/31/22 3/31/23 6/30/23 9/30/23 12/31/23 3/31/24 6/30/24 9/30/24 12/31/24 3/31/25 3/31/23 3/31/24 3/31/25 Reconciliation of GAAP to Non-GAAP Financial Measures: Cost
Slide 55: GAAP to Non-GAAP Reconciliation (continued)
GAAP to NON-GAAP Reconciliation (continued) FY2023 FY2024 FY2025 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY23 FY24 FY25 6/30/22 9/30/22 12/31/22 3/31/23 6/30/23 9/30/23 12/31/23 3/31/24 6/30/24 9/30/24 12/31/24 3/31/25 3/31/23 3/31/24 3/31/25 GAAP general and administrative $ 29,219 $ 31,41
Slide 56: GAAP to Non-GAAP Reconciliation (continued)
GAAP to NON-GAAP Reconciliation (continued) FY2023 FY2024 FY2025 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY23 FY24 FY25 6/30/22 9/30/22 12/31/22 3/31/23 6/30/23 9/30/23 12/31/23 3/31/24 6/30/24 9/30/24 12/31/24 3/31/25 3/31/23 3/31/24 3/31/25 Net Income (Loss): GAAP net loss $ (26,043) $ (1
Slide 57: Thank You
Thank You 8x8.com @8x8 facebook.com/8x8Inc linkedin.com/company/8x8 youtube.com/8x8Inc instagram.com/8x8inc Copyright © 8x8, Inc. All rights reserved. Unless otherwise specified, all trademarks identified by the ®, ™, or SM are registered trademarks, trademarks, 2025marks or services 8x8,respectivel