Slide 1: First Quarter Fiscal 2027
First Quarter Fiscal 2027 Ended June 30, 2026 August 4, 2026 Copyright 2026 8x8, Inc. or its affiliates. All rights reserved.
Slide 2: Forward looking statements
Q1 2027 Earnings Presentation Forward looking statements This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934, as amended. Any statements that are not statements of hist
Slide 3: Samuel Wilson and Kevin Kraus
Q1 2027 Earnings Presentation Samuel Wilson Kevin Kraus 8x8 Chief Executive Officer 8x8 Chief Financial Officer Copyright 2026 8x8, Inc. or its affiliates. All rights reserved.
Slide 4: We connect people and organizations through seamless communication
Q1 FY 2027 Earnings Presentation We connect people and organizations through seamless communication, empowering them to unlock the potential of every interaction. Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 5: A Market Leader in Business Communications
5 A Market Leader in Business Communications Ranked #1 over competitors for Global Reach ® Best of Breed 2 Contact Center integrated with UCaaS1 5 4 3 $736M 50K+ 50+ Annual Global Countries 2 Revenue Customers with PSTN 1 Replacement 0 Dialpad Vonage RingCentral Cisco Zoom GoTo Microsoft Magic Quadr
Slide 6: 8x8 Product Portfolio
Q1 FY 2027 Earnings Presentation 6 8x8 Product Portfolio Local numbers in 100+ countries including toll-free Technology Partner Ecosystem Professional Service and Support Copyright 2026 8x8, Inc. or its affiliates. All rights reserved.
Slide 7: Future-ready CX and EX
Q1 FY 2027 Earnings Presentation 7 Future-ready CX and EX Cutting-edge Insights for smarter Global reach and Optimize IT and platform for better decisions reliability support footprint outcomes Identity CX gaps and eliminate Financially backed, platform- Eliminate multiple vendor Meet your customers
Slide 8: 8x8's Strategic Approach to AI
Q1 FY 2027 Earnings Presentation 8 8x8's Strategic Approach to AI Enterprise-grade AI built to scale and drive real business outcomes. Practical AI that Full-platform AI Curated AI AI-driven insights AI consulting for meets customers Processing ecosystem with for optimization real-world success wher
Slide 9: 8x8 AI Studio
Q1 FY 2027 Earnings Presentation 8x8 AI Studio ● AI Studio Builder — Describe what you need. The Builder creates, tests, and deploys. ● Real-time voice, direct to reasoning engine— Customers can interrupt, pause, and engage naturally. No rigid call flows. ● Omnichannel deployment — Voice, digital ch
Slide 10: Q1 2027 Financial Highlights
10 Q1 FY 2027 Earnings Presentation Q1 2027 Financial Highlights Top-Line Profitability & Cash RECORD Service RECORD Total Revenue GAAP Operating Non-GAAP Operating Revenue $185M $190M Margin Margin1 +5.1% YoY, +2.9% QoQ +4.9% YoY, +2.7% QoQ 2.3% 9.9% 18% 8% 22nd $17M YoY growth in customers Consecu
Slide 11: Q1 2027 Results vs. Guidance
Q1 FY 2027 Earnings Presentation 11 Q1 2027 Results vs. Guidance Metric Q1 2027 Results Guidance Ranges (US$ millions) (Qtr ended 6/30/2026) (As of 5/19/2026) Service Revenue1 $185.3M $175M – $180M % Growth Y/Y 5.1% (1)% - 2% Total Revenue2 $190.2M $180M – $185M % Growth Y/Y 4.9% (1)% - 2% Non-GAAP
Slide 12: Income Statement
Q1 FY 2027 Earnings Presentation 12 Q1 FY 2027 Financial Metrics Q1 2027 % of Total Revenue % Change YoY (US$ millions) Revenue Service Revenue1 $185.3 97% 5% Other Revenue2 $4.8 3% (5)% Income Statement Total Revenue $190.2 100% 5% GAAP Metrics Gross Profit $116.4 61% (3)% Operating Income $4.4 2%
Slide 13: Income Statement (Cont'd): Liquidity and Cash Flow
Q1 FY 2027 Earnings Presentation 13 Q1 2027 Financial Metrics (Cont’d) (in US$ millions) Q1 2027 Change QoQ Change YoY Liquidity and Cash Flow Cash & Investments1 $92.3 $(2.7) $10.1 Income Statement Operating Cash Flow $17.0 $2.6 $5.2 CapEx + Cap SW $(2.9) $0.2 $1.5 TTM Operating Cash Flow $60.9 $5.
Slide 14: Q1 2027 Revenue
Q1 FY 2027 Earnings Presentation 14 Q1 2027 Revenue Total Revenue (US $ millions) Service Revenue (US $ millions) $185 $190 $185 $181 $176 $180 2.7% QoQ 2.9% QoQ 4.9% YoY 5.1% YoY Q1 2026 Q4 2026 Q1 2027 Q1 2026 Q4 2026 Q1 2027 Copyright 2026 8x8, Inc. or its affiliates. All rights reserved.
Slide 15: Q1 2027 Non-GAAP Gross Margins
Q1 FY 2027 Earnings Presentation 15 Q1 2027 Non-GAAP Gross Margins1 Non-GAAP Total and Service Gross Margins as a % of Revenue impacted by shift to a higher mix of usage revenue 70.6% 67.8% 66.8% 64.2% 63.9% 61.6% Q1 2026 Q4 2026 Q1 2027 Service Gross Margin Total Gross Margin 1. See Appendix for re
Slide 16: Q1 2027 Non-GAAP Operating Expenses and Total Costs
Q1 FY 2027 Earnings Presentation 16 Q1 2027 Non-GAAP Operating Expenses and Total Costs1,2,3 YoY decline in operating expenses offsets mix-related decline in gross margins; total costs decline YoY as a % of revenue YoY (As a % of Revenue) 91.0% 89.3% 90.1% 58.8% 53.5% 51.7% Q1 2026 Q4 2026 Q1 2027 O
Slide 17: Q1 2027 Non-GAAP Operating Expense Profile
Q1 FY 2027 Earnings Presentation 17 Q1 2027 Non-GAAP Operating Expense Profile1,2 (As a % of Revenue) 58.8% 53.5% 51.7% 10.2% 9.7% 9.9% 34.2% 29.7% 28.4% G&A S&M R&D 14.3% 14.2% 13.4% Q1 2026 Q4 2026 Q1 2027 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP metric. 2. Non-GAAP O
Slide 18: Q1 2027 Non-GAAP Operating Income and Margin
Q1 FY 2027 Earnings Presentation 18 Q1 2027 Non-GAAP Operating Income and Margin1 Non-GAAP Operating Income Non-GAAP Operating Margin % ($ in millions) (% of revenue) 10.7% $20 9.9% $19 9.0% $16 Q1 2026 Q4 2026 Q1 2027 Q1 2026 Q4 2026 Q1 2027 1. See Appendix for reconciliation of Non-GAAP metrics to
Slide 19: Non-GAAP Interest Expense and Cash Interest Expense
Q1 FY 2027 Earnings Presentation 19 Non-GAAP Interest Expense1 and Cash Interest Expense Non-GAAP Interest Expense Quarter-Over-Quarter Cash Interest Expense Quarter-Over-Quarter $5,000 $8,000 $4,480 $4,226 $4,058 $6,471 $4,000 $3,849 $6,053 $6,000 $2,019 $2,019 $3,000 $2,020 $2,019 $4,038 $4,000 $4
Slide 20: Cash & Investments Quarterly Trend
Q1 FY 2027 Earnings Presentation 20 Cash & Investments Quarterly Trend $15M debt payoff + $14.5M debt payoff $1.8M stock buyback $10M debt payoff $5M debt payoff $100 $95 $92 $88 $82 $77 $75 (millions) $50 $25 $— Q1'26 Q2'26 Q3'26 Q4’26 Q1’27 Cash Restricted cash Copyright 2026 8x8, Inc. or its affi
Slide 21: History of Reducing Debt Outstanding
Q1 FY 2027 Earnings Presentation 21 History of Reducing Debt Outstanding Principal repayment of $14.5M FY27 Q1; Cumulative repayments of ~$239M since August 2022 Ending Principal Amount Outstanding by Quarter ($ millions) $600.0 $548.1 $542.1 $520.2 $515.2 $500.0 $500.0 $250.0 $250.0 $490.2 $490.2 $
Slide 22: Q2 2027 Guidance Ranges
Q1 FY 2027 Earnings Presentation 22 Q2 2027 Guidance Ranges1 As of 8/4/2026 ($ in millions) Q2 2027 Service Revenue $180 million – $185 million % Growth Y/Y 0.5% – 3.3% Total Revenue $185 million – $190 million % Growth Y/Y 0.5% – 3.2% Non-GAAP Gross Margin1 60.5% – 61.5% Non-GAAP Operating Margin1
Slide 23: Updated FY 2027 Guidance Ranges
Q1 FY 2027 Earnings Presentation 23 Updated FY 2027 Guidance Ranges1 As of 8/4/2026 Updated 8/4/2026 As of 5/19/2026 ($ in millions except percentages) Service Revenue $725 million – $745 million $707 million - $727 million % Growth Y/Y 1% – 4% (1%) - 2% Total Revenue $745 million – $765 million $72
Slide 24: Thank You
Thank You 8x8.com NEW! @8x8 facebook.com/8x8Inc linkedin.com/company/8x8 youtube.com/8x8Inc Executive Insights instagram.com/8x8inc Copyright 2026 8x8, Inc. or its affiliates. All rights reserved.
Slide 25: Appendix
Appendix GAAP to non-GAAP Reconciliations and Historical Financial Results Copyright 2026 8x8, Inc. or its affiliates. All rights reserved.
Slide 26: Outstanding Debt - Principal Amount
Q1 FY 2027 Earnings Presentation 26 Outstanding Debt - Principal Amount Components of convertible senior notes and term loans were as follows as of June 30, 2026 and March 31, 2026, respectively (in thousands): June 30, 2026 March 31, 2026 2024 Term Loan 2028 Notes Total 2024 Term Loan 2028 Notes To
Slide 27: Interest Expense Detail - Senior Convertible Notes and Term Loan
Q1 FY 2027 Earnings Presentation 27 Interest Expense Detail - Senior Convertible Notes and Term Loan Components of interest expense were as follows as of the three months ended June 30, 2026 and 2025, respectively (in thousands): Three Months Ended June 30, 2026 Three Months Ended June 30, 2025 2024
Slide 28: Non-GAAP Measures and Guidance
Q1 FY 2027 Earnings Presentation Non-GAAP Measures and Guidance Non-GAAP Measures This presentation contains certain financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these non-GAAP financial measures internally in an
Slide 29: GAAP Consolidated Statement of Operations
GAAP CONSOLIDATED STATEMENT OF OPERATIONS (Unaudited, in thousands except per share amounts) FY2026 FY2027 FY2024 FY2025 FY2026 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD Q4 YTD 6/30/25 9/30/25 12/31/25 3/31/26 6/30/26 3/31/24 3/31/25 3/31/26 Service revenue $ 176,308 $ 179,094 $ 179,682 $ 180,175 $ 185,346 $ 700
Slide 30: GAAP Consolidated Statement of Operations (continued)
GAAP CONSOLIDATED STATEMENT OF OPERATIONS (Unaudited, in thousands except per share amounts, continued)) FY2026 FY2027 FY2024 FY2025 FY2026 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD Q4 YTD 6/30/25 9/30/25 12/31/25 3/31/26 6/30/26 3/31/24 3/31/25 3/31/26 Supplemental Information: Interest expense $ (4,558) $ (4,4
Slide 31: Non-GAAP Consolidated Statement of Operations
NON-GAAP CONSOLIDATED STATEMENT OF OPERATIONS (Unaudited, in thousands except per share amounts) FY2026 FY2027 FY2024 FY2025 FY2026 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD Q4 YTD 6/30/25 9/30/25 12/31/25 3/31/26 6/30/26 3/31/24 3/31/25 3/31/26 Service revenue $ 176,308 $ 179,094 $ 179,682 $ 180,175 $ 185,346 $
Slide 32: GAAP Consolidated Balance Sheet
GAAP CONSOLIDATED BALANCE SHEET (Unaudited, in thousands) FY2025 FY2026 FY2027 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 6/30/24 9/30/24 12/31/24 3/31/25 6/30/25 9/30/25 12/31/25 3/31/26 6/30/26 ASSETS Current assets: Cash and cash equivalents $ 130,764 $ 117,405 $ 104,165 $ 88,050 $ 81,315 $ 75,872 $ 86,882 $ 93,
Slide 33: GAAP Consolidated Statement of Cash Flows
GAAP CONSOLIDATED STATEMENT OF CASH FLOWS (Unaudited, in thousands) FY2026 FY2027 FY2024 FY2025 FY2026 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD Q4 YTD 6/30/25 9/30/25 12/31/25 3/31/26 6/30/26 3/31/24 3/31/25 3/31/26 Cash flows from operating activities: Net income (loss) $ (4,315) $ 767 $ 5,090 $ 106 $ (1,200)
Slide 34: GAAP Consolidated Statement of Cash Flows (continued)
GAAP CONSOLIDATED STATEMENT OF CASH FLOWS (Unaudited, in thousands, continued) FY2026 FY2027 FY2024 FY2025 FY2026 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD Q4 YTD 6/30/25 9/30/25 12/31/25 3/31/26 6/30/26 3/31/24 3/31/25 3/31/26 Cash flows from investing activities: Purchases of property and equipment (377) (1,14
Slide 35: GAAP to Non-GAAP Reconciliation
GAAP to NON-GAAP RECONCILIATION (Unaudited, in thousands except per share amounts) FY2026 FY2027 FY2024 FY2025 FY2026 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD Q4 YTD 6/30/25 9/30/25 12/31/25 3/31/26 6/30/26 3/31/24 3/31/25 3/31/26 Reconciliation of GAAP to Non-GAAP Financial Measures: Cost of Revenue: GAAP cost
Slide 36: GAAP to Non-GAAP Reconciliation (continued)
GAAP to NON-GAAP RECONCILIATION (Unaudited, in thousands except per share amounts, continued) FY2026 FY2027 FY2024 FY2025 FY2026 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD Q4 YTD 6/30/25 9/30/25 12/31/25 3/31/26 6/30/26 3/31/24 3/31/25 3/31/26 GAAP general and administrative $ 23,327 $ 22,238 $ 20,818 $ 24,341 $
Slide 37: GAAP to Non-GAAP Reconciliation (continued)
GAAP to NON-GAAP RECONCILIATION (Unaudited, in thousands except per share amounts, continued) FY2026 FY2027 FY2024 FY2025 FY2026 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD Q4 YTD 6/30/25 9/30/25 12/31/25 3/31/26 6/30/26 3/31/24 3/31/25 3/31/26 Other Income (Expenses): GAAP other income (expense), net $ 364 $ 468