Slide 1: Q4 2025 Earnings Presentation
Q4 2025 Earnings Presentation February 10, 2025 © 2026 Freshworks Inc. All rights reserved.
Slide 2: Disclaimer
Disclaimer This presentation has been prepared by Freshworks Inc. (“Freshworks”) for informational purposes only and not for any other purpose. Nothing contained in this presentation is, or should be construed as, a recommendation, promise, or representation by Freshworks or any officer, director, emp
Slide 3: Use of Non-GAAP Measures
Use of Non-GAAP Measures In addition to the U.S. generally accepted accounting principles (“GAAP”) financials, this presentation includes certain non-GAAP financial measures, including non-GAAP income from operations and adjusted free cash flow. This presentation also includes certain non-GAAP metrics,
Slide 4: We provide enterprise-grade service software without the complexity
We provide enterprise-grade service software without the complexity, helping to deliver exceptional customer and employee experiences © 2025 2026 Freshworks Inc. All rights reserved. 4
Slide 5: Amazing brands around the world trust Freshworks
Amazing brands around the world trust Freshworks Nearly 75,000 paying customers in over 120 countries Retail, logistics, Financial Auto and Media and Hospitality and State, local High-tech and ecommerce services manufacturing entertainment transportation and education © 2025 Freshworks Inc. All righ
Slide 6: Welcoming more customers every quarter
Welcoming more customers every quarter… © 2025 2026 Freshworks Inc. All rights reserved. 6
Slide 7: Large customers are increasingly turning to Freshworks
Large customers are increasingly turning to Freshworks Over 60% of total ARR comes from Mid Market and Enterprise Customers Employee Experience Customer Experience Represents ARR distribution of the following segments: Mid Market & 23% 20% Enterprise 46% 47% SMB 77% 80% 54% 53% Q4 2024 Q4 2025 Q4 20
Slide 8: Freshworks solutions powered by AI
Freshworks solutions powered by AI Employee Experience (EX) Customer Experience (CX) Freshcalle Freshservice Freshservice Device42 FireHydrant Freshdesk Omni Freshdesk Freshchat for Business Teams r Freddy Agentic AI Freddy AI Agents Freddy AI Copilot Freddy AI Insights © 2025 Freshworks Inc. All ri
Slide 9: Revenue by quarter
Revenue by quarter ($ in millions) $250M $222.7 $215.1 $200M $204.7 $194.6 $196.3 $150M $100M Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 YoY Growth 22% 19% 18% 15% 14% YoY Growth CC 21% 19% 17% 15% 13% Note: Revenue growth rates adjusted for constant currency are based on average exchange rates in effect during
Slide 10: Revenue by geography
Revenue by geography 3% 3% 3% 3% 3% 12% 12% 12% 12% 12% 38% 39% 39% 39% 39% 46% 47% 46% 46% 47% Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 Rest of World Asia-Pacific Europe, Middle East, Africa North America © 2026 Freshworks Inc. All rights reserved. Note: Numbers rounded for presentation purposes and may not fo
Slide 11: Total customers
Total customers (in thousands) 70K 73.3 74.6 74.9 74.5 72.2 60K 50K 40K 30K Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 YoY Growth 8% 9% 8% 8% 3% © 2026 Freshworks Inc. All rights reserved. 11
Slide 12: Customer metrics
Customer metrics Customers >$5K ARR Customers >$50K ARR 4,000 25,000 3,760 3,500 3,612 24,762 24,377 23,275 23,975 3,460 22,558 3,000 3,217 20,000 3,053 2,500 2,000 15,000 1,500 10,000 1,000 Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 YoY Growth 11% 13% 10% 9% 10% YoY Growth 22% 24%
Slide 13: Net dollar retention
Net dollar retention 120% 110% 108% 106% 105% 105% 105% 105% 104% 104% 104% 100% 103% 90% Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 Net Dollar Retention Net Dollar Retention CC Net Dollar Retention Rate is calculated by taking the Ending ARR of the cohort of customers from 12 months prior divided by the Enterin
Slide 14: Non-GAAP income from operations
Non-GAAP income from operations $50.0 ($ in millions) $46.4 $44.8 $45.2 $40.0 $41.6 $40.3 $30.0 $20.0 $10.0 $0.0 Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 Note: 2025 financial data reflects unaudited results as of December 31, 2025. See Appendix for reconciliation of all GAAP to Non-GAAP financial measures. © 2026
Slide 15: Free cash flow
Free cash flow ($ in millions) $60.0 $57.2 $56.2 $55.4 $54.3 $40.0 $41.7 $20.0 $0.0 Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 We define free cash flow as net cash provided by operating activities, less purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a use
Slide 16: Financial outlook
Financial outlook ($ in millions except for per share data) Q1-26 2026 Revenue(1) $222.0 - $225.0 $952.0 - $960.0 Year-over-year growth 13% - 15% 13.5% - 14.5% Non-GAAP income from operations(1) $33.0 - $35.0 $181.0 - $189.0 Non-GAAP net income per share(2) $0.10 - $0.12 $0.55 - $0.57 (1) Revenue an
Slide 17: GAAP to non-GAAP Reconciliations
GAAP to non-GAAP Reconciliations © 2026 Freshworks Inc. All rights reserved. 17
Slide 18: GAAP to non-GAAP Reconciliations: Revenue
GAAP to non-GAAP Reconciliations Revenue ($ in millions) Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 GAAP Revenue $194.6 $196.3 $204.7 $215.1 $222.7 YoY Growth rates 22% 19% 18% 15% 14% Add: Effects of foreign currency rate fluctuations ($1.0) $0.6 ($0.6) ($0.2) ($2.5) Revenue adjusted for constant currency(1) $19
Slide 19: GAAP to non-GAAP Reconciliations: Income (loss) from operations
GAAP to non-GAAP Reconciliations Income (loss) from operations ($ in millions) Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 GAAP income (loss) from operations ($23.8) ($10.4) ($8.7) ($7.5) $39.7 Add: stock-based compensation expense - employee awards $50.4 $51.7 $49.3 $48.5 ($2.7) Add: employer taxes on employee s
Slide 20: GAAP to non-GAAP Reconciliations: Free cash flow
GAAP to non-GAAP Reconciliations Free cash flow ($ in millions) Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 Net cash provided by operating activities $41.4 $58.0 $58.6 $63.5 $62.3 Less: purchases of property and equipment ($5.1) ($1.3) ($0.4) ($1.8) ($2.2) Less: capitalized internal-use software ($1.9) ($2.8) ($4.