Freshworks Inc. · NASDAQ:FRSH
Freshworks — Q3 2025 Earnings Presentation
20 slides from Freshworks's earnings presentation, Nov 5, 2025
Slide 1: Q3 2025 Earnings Presentation
Q3 2025 Earnings Presentation November 5, 2025 © 2025 Freshworks Inc. All rights reserved.
Slide 2: Disclaimer
Disclaimer This presentation has been prepared by Freshworks Inc. (“Freshworks”) for informational purposes only and not for any other purpose. Nothing contained in this presentation is, or should be construed as, a recommendation, promise, or representation by Freshworks or any officer, director, emp
Slide 3: Use of Non-GAAP Measures
Use of Non-GAAP Measures In addition to the U.S. generally accepted accounting principles (“GAAP”) financials, this presentation includes certain non-GAAP financial measures, including non-GAAP income from operations and adjusted free cash flow. This presentation also includes certain non-GAAP metrics,
Slide 4: Enterprise-grade service software without the complexity
We provide enterprise-grade service software without the complexity, helping to deliver exceptional customer and employee experiences © 2025 Freshworks Inc. All rights reserved. 4
Slide 5: Amazing brands around the world trust Freshworks
Amazing brands around the world trust Freshworks Nearly 75,000 paying customers in over 120 countries Retail, logistics, Financial Auto and Media and Hospitality and State, local High-tech and ecommerce services manufacturing entertainment transportation and education © 2025 Freshworks Inc. All righ
Slide 6: Welcoming more customers every quarter…
Welcoming more customers every quarter… © 2025 Freshworks Inc. All rights reserved. 6
Slide 7: Large customers are increasingly turning to Freshworks
Large customers are increasingly turning to Freshworks Over 60% of total ARR comes from Mid Market and Enterprise Customers Employee Experience Customer Experience Represents ARR distribution of the following segments: Mid Market & 23% 20% Enterprise 46% 47% SMB 77% 80% 54% 53% Q3 2024 Q3 2025 Q3 20
Slide 8: Freshworks solutions powered by AI
Freshworks solutions powered by AI Employee Experience (EX) Customer Experience (CX) Freshservice Freshservice Device42 Freshdesk Omni Freshdesk Freshchat Freshcaller for Business Teams Freddy AI Agent Freddy AI Copilot Freddy AI Insights © 2025 Freshworks Inc. All rights reserved. 8
Slide 9: Revenue by quarter
Revenue by quarter ($ in millions) $250M $215.1 $200M $204.7 $194.6 $196.3 $186.6 $150M $100M Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 YoY Growth 22% 22% 19% 18% 15% YoY Growth CC 22% 21% 19% 17% 15% Note: Revenue growth rates adjusted for constant currency are based on average exchange rates in effect during
Slide 10: Revenue by geography
Revenue by geography 3% 3% 3% 3% 3% 12% 12% 12% 12% 12% 38% 38% 39% 39% 39% 46% 46% 47% 46% 46% Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 Rest of World Asia-Pacific Europe, Middle East, Africa North America © 2025 Freshworks Inc. All rights reserved. Note: Numbers rounded for presentation purposes and may not fo
Slide 11: Total customers
Total customers (in thousands) 70K 73.3 74.6 74.9 72.2 69.6 60K 50K 40K 30K Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 YoY Growth 5% 8% 9% 8% 8% © 2025 Freshworks Inc. All rights reserved. 11
Slide 12: Customer metrics
Customer metrics Customers >$5K ARR Customers >$50K ARR 3,612 25,000 3,500 3,460 24,377 3,217 23,275 23,975 22,558 3,000 22,359 3,008 3,053 20,000 2,500 2,000 15,000 1,500 10,000 1,000 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 YoY Growth 14% 11% 13% 10% 9% YoY Growth 33% 22% 24% 22
Slide 13: Net dollar retention
Net dollar retention 120% 110% 107% 106% 105% 105% 105% 105% 105% 104% 104% 100% 103% 90% Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 Net Dollar Retention Net Dollar Retention CC Net Dollar Retention Rate is calculated by taking the Ending ARR of the cohort of customers from 12 months prior divided by the Enterin
Slide 14: Non-GAAP income from operations
Non-GAAP income from operations $50.0 ($ in millions) $46.4 $44.8 $45.2 $40.0 $40.3 $30.0 $24.0 $20.0 $10.0 $0.0 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 Note: 2025 financial data reflects unaudited results as of September 30, 2025. See Appendix for reconciliation of all GAAP to Non-GAAP financial measures. © 202
Slide 15: Free cash flow
Free cash flow ($ in millions) $60.0 $57.2 $55.4 $54.3 $40.0 $40.1 $41.7 $20.0 $0.0 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 We define free cash flow as net cash provided by operating activities, less purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a use
Slide 16: Financial outlook
Financial outlook ($ in millions except for per share data) Q4-25 2025 Revenue(1) $217.0 - $220.0 $833.1 - $836.1 Year-over-year growth 12% - 13% 16% Year-over-year growth (constant currency) 11% - 13% 16% Non-GAAP income from operations(1) $30.6 - $32.6 $167.0 - $169.0 Non-GAAP net income per share
Slide 17: GAAP to non-GAAP Reconciliations
GAAP to non-GAAP Reconciliations © 2025 Freshworks Inc. All rights reserved. 17
Slide 18: GAAP to non-GAAP Reconciliations: Revenue
GAAP to non-GAAP Reconciliations Revenue ($ in millions) Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 GAAP Revenue $186.6 $194.6 $196.3 $204.7 $215.1 YoY Growth rates 22% 22% 19% 18% 15% Add: Effects of foreign currency rate fluctuations $0.1 ($1.0) $0.6 ($0.6) ($0.2) Revenue adjusted for constant currency(1) $186.
Slide 19: GAAP to non-GAAP Reconciliations: Income (loss) from operations
GAAP to non-GAAP Reconciliations Income (loss) from operations ($ in millions) Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 GAAP (loss) from operations ($38.9) ($23.8) ($10.4) ($8.7) ($7.5) Add: stock-based compensation expense - employee awards $58.7 $50.4 $51.7 $49.3 $48.5 Add: employer taxes on employee stock t
Slide 20: GAAP to non-GAAP Reconciliations: Free cash flow
GAAP to non-GAAP Reconciliations Free cash flow ($ in millions) Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 Net cash provided by operating activities $42.3 $41.4 $58.0 $58.6 $63.5 Less: purchases of property and equipment ($1.1) ($5.1) ($1.3) ($0.4) ($1.8) Less: capitalized internal-use software ($1.2) ($1.9) ($2.