Digital Workforce Services Oyj · OMXHEX:DWF
Digital Workforce Services Oyj — Investor Day (March 2026)
47 slides from Digital Workforce Services Oyj's investor day presentation, Mar 19, 2026
Slide 1: Transforming Work. Beyond Productivity. Investor Day
Transforming Work. Beyond Productivity. Investor Day 19 March 2026 1 Digital Workforce Services
Slide 2: Disclaimer
Disclaimer This presentation (the “Presentation”) and the information contained herein is confidential and proprietary to Digital Workforce Services Plc (the “Company”). This Presentation and the information contained in this Presentation is intended solely for the use of its recipient (the “Recipie
Slide 3: Agenda of the event
Agenda of the event 14.00-14.05 Opening of the DWF Investor Day, housekeeping 14.05-14.30 Introduction to Digital Workforce Jussi Vasama, CEO Vision and strategic cornerstones 14.30-14.50 Disrupting knowledge work through Agentic AI Karli Kalpala, Head of Strategy & AI Agent business 14.50-15.00 Bre
Slide 4: Introduction to Digital Workforce
Introduction to Digital Workforce Jussi Vasama, CEO 4 Digital Workforce Services
Slide 5: The next $1T company will be a software company masquerading as a services firm
“The next $1T company will be a software company masquerading as a services firm.” Source: Sequoia – Services The New Software, March 5, 2026. 5 Digital Workforce Services
Slide 6: They will own the execution of critical workflows
In the AI era, the most valuable companies will not just provide tools & services — they will own the execution of critical workflows. 6 Digital Workforce Services
Slide 7: DWF - not just another IT services company
DWF - not just another IT services company STRONG TRACK RECORD OF FOCUSED EXECUTION UNIQUE AND SCALABLE BUSINESS MODEL WITH OWN IP Disruption of knowledge work → as-software Agent Workforce → we disrupt your business model Healthcare and Banking & Insurance vertical focus Care Pathway solutions → we
Slide 8: Verticalization
We redesign, run, govern & control knowledge work Selected verticals, focused use cases. Specialized Key differentiators Strong vertical expertise enabling modular and repeatable solution In-House IT Agentic AI revenue streams start-ups Outsmart: a scalable multi-tech Business automation service bui
Slide 9: Value delivered to business and society is substantial
Value delivered to business and society is substantial 20M Hours EUR ~1bn A new way of working of work delivered back to Delivered savings / cost avoidance business and society approaching EUR ~1bn the point of no return passed a long time ago. 5000+ Growing and upskilling Transforming 5000+ busines
Slide 10: Digital Workforce highlights
Digital Workforce highlights 200+ Healthcare Banking & Insurance enterprise customers NPS 62 50% 20% 5000+ Manufacturing Other digital agents built and running thousands of enterprise processes 24/7 20% 10% EUR 24.3M 58% 7 200+ 42% 5% 2025 Continuous Offices in 6 Employees Revenue 2025 revenue share
Slide 11: Strong team with a vertical focus
Strong team with a vertical focus Experienced Leadership Team Organization structure to drive growth in focus verticals Customer Operations Accelerated, focused & profitable business growth Enterprise Healthcare Jussi Vasama Laura Viita Mikko Lampi Eila Onniselkä Global Sales Operations & CEO CFO CO
Slide 12: Vision and strategic cornerstones
Vision and strategic cornerstones Jussi Vasama, CEO 12 Digital Workforce Services
Slide 13: Digital Workforce – Vision
Digital Workforce – Vision Transforming Work. Revolutionize Work Unlock Lasting Results Beyond Productivity We revolutionize work by proactively orchestrating We focus. We build & run scalable solutions for selected business operations. We deliver customer verticals & use cases. meaningful value by
Slide 14: Three cornerstones and drivers for profitable growth
Three cornerstones and drivers for profitable growth 1 2 3 Disrupting knowledge Care Pathway Outsourcing & work through automation transformative Agentic AI automation services 14 Digital Workforce Services
Slide 15: Disrupting knowledge work through Agentic AI
Disrupting knowledge work through Agentic AI Karli Kalpala, Head of Strategy & AI Agent business 15 Digital Workforce Services
Slide 16: Agent Workforce
Agent Workforce becomes your scalable team owning the execution of critical workflows Knowledge work-as-Software, decoupling human labor from business outcomes 16 Digital Workforce Services
Slide 17: Modern AI: Ph.D. level reasoning at commodity cost
Modern AI Ph.D. level reasoning at commodity cost Software engineering has already crossed the tipping point White-collar industries, like arts, medicine, finance, insurance, compliance, wealth management — will be transformed beyond recognition, and fast. Source: Task-Completion Time Horizons of Fr
Slide 18: Future of knowledge work
Future of knowledge work Handful of people overseeing hundreds of AI Agents https://www.youtube.com/watch?v=9Uxacd16IPg 18 Digital Workforce Services
Slide 19: Depth is the moat
GenAI is a commodity Everyone has access to the same models and APIs. Every firm is building AI solutions. Depth is the moat. We don't sell technology platforms — we sell work outcomes. 19 Digital Workforce Services
Slide 20: Two massive pools of high-cost operational labour
Two massive pools of high-cost operational labour INSURANCE CLAIMS Clara RISK GOVERNANCE & COMPLIANCE Cora $200B+ Massive & Growing Global operational spend. Highly manual, Large teams dedicated to oversight, controls document-heavy workflows. Errors create and reporting. Recurring, evidence-heavy d
Slide 21: Market validation - it works
Market validation - it works Transforming insurance and regulated Priority ecosystem access without industry operations at scale usage limits Production-level proof New AI-native operating model No hallucinations observed in production deployments Random sampling → continuous AI-driven screening 21
Slide 22: From random sampling to full oversight
From random sampling to full oversight CASE CORA Governance & Compliance TODAY WITH CORA Policies reviewed / month 500 of 5,000 5,000 of 5,000 Team size required Baseline 5–10× smaller Operational risk visibility Limited Full oversight Compliance officers stop reviewing noise. They focus only on the
Slide 23: Where we play and why
Where we play and why MARKET SEGMENT WHAT CUSTOMERS BUY MARKET SIZE RPA & automation tools Software licenses and automation projects ~$20B Horizontal GenAI tools AI capabilities and copilots Growing but highly competitive Vertical Enterprise AI agents Execution of operational work in regulated domai
Slide 24: Enterprise Execution Capability
Large Transformation Programs MISSION- CRITICAL OPERATIONS High Complexity, Longer Timelines Speed to Value Operational Control Governed AI Agents Global Consulting Firms Executing Mission-Critical Workflows Enterprise Scale Enterprise Execution Capability (Accenture, Big 4, SIs) Automation Platform
Slide 25: Let's have a break now
Let’s have a break now. We’ll be back soon! 25 Digital Workforce Services
Slide 26: Care Pathway automation
Transforming the way healthcare works through Care Pathway automation Juha Nieminen, Chief Growth Officer (Global Healthcare) 26 Digital Workforce Services
Slide 27: Remarkable growth potential in all healthcare focus markets
Remarkable growth potential in all healthcare focus markets Region FINLAND UK US Potential enterprise size customers 20-30 200-250 300-500 DWF current customers # 10-15 55-65 <10 Avg. annual revenue per customer EUR 500-700k EUR 100-200k EUR 500-600k Main growth opportunities ➢ Care Pathway market j
Slide 28: The Care Pathway solution – scalable business opportunity in a multi-billion market
The Care Pathway solution – scalable business opportunity in a multi-billion market …with a substantial future potential in other long-term diseases and geographies Strong track-record in healthcare… # of healthcare customers ILLUSTRATIVE Sales growth Incl. ~54 Diabetes customers from 82 Revenue (EU
Slide 29: The UK NHS is a massive automation opportunity
The UK NHS is a massive automation opportunity – biggest public healthcare system in the world Scale & Demand Workforce Pressures Productivity Mandate Strategic Investment • Over 200 NHS Trusts in • 100,000 live vacancies • Government expects the • Overall NHS funding England, including over across
Slide 30: From complex manual process to fully automated follow-up
From complex manual process to CASE Breast Cancer Follow-Up fully automated follow-up Annual visit PROCESS Work queue Book Book Sending info Appt changes Care feedback for every patient: monitoring appointments mammography letters & advice letter If additional New Book ultrasound Send care imaging n
Slide 31: Automation delivers measurable clinical & operational impact
Automation delivers measurable CASE Breast Cancer Follow-Up clinical & operational impact 95%+ of all follow-up tasks are handled without human involvement — clinical staff focus exclusively on patients who need urgent attention CAPACITY RELEASED PATIENT EXPERIENCE FINANCIAL IMPACT 3500+ 9mo 1mo Cos
Slide 32: Proprietary modular Care Pathway solution
Proprietary modular Care Pathway solution — scale to new pathways without rebuilding EACH PATHWAY — A UNIQUE COMBINATION Pathway A — Long-term condition follow-up THE SOLUTION ARCHITECTURE Diabetes variation Breast Cancer variation Lung Cancer variation Proprietary IP LAYER 1 Care Pathway Logic Gend
Slide 33: Established position in healthcare
1 2 3 Established position in Solving healthcare Scalable solution to healthcare productivity challenge expand to high-value care pathways 33 Digital Workforce Services
Slide 34: Owning your automation through Outsourcing & transformative automation services
Owning your automation through Outsourcing & transformative automation services Jussi Vasama, CEO 34 Digital Workforce Services
Slide 35: Outsmart - unique & scalable business transformation and automation service with own IP
Outsmart - unique & scalable business transformation and automation service with own IP Leading agentic AI tools Companies face multi-layered challenges: Benefits & business impact: Customers require one seamless journey… DWF AI agents & orchestration Increased productivity AI form recognizer Intell
Slide 36: Outsmart - unique business model with a fast deployment and scaling continuous revenue stream
Outsmart - unique business model with a fast deployment and scaling continuous revenue stream Revenue & invoicing model Example of a customer path with upselling 1 ILLUSTRATIVE REVENUE DEVELOPMENT FROM CUSTOMER Value discovery Implementation Continuous services Deep dive into pain points and Impleme
Slide 37: Outsmart - outsourcing & transformative automation services
Outsmart - outsourcing & transformative automation services Global leaders have selected our modular Outsmart services for transforming enterprise grade work 2019 2020 2021 2022 2023 2024 2025 2026 FI: FOREST UK: FOOD SERVICES SE: MECHANICAL DK: SERVICES FI: MECHANICAL FI: MECHANICAL FI: CHEMICAL US
Slide 38: Strong track record in accelerating profitable growth
Strong track record in accelerating profitable growth Laura Viita, CFO 38 Digital Workforce Services
Slide 39: Licenses – change to net revenue recognition
Licenses – change to net revenue DWF financials recognition - Revenue growth, improving - What profitability and increasing CS - Why revenue share and GM quality - When - Outlook for 2026 39 Digital Workforce Services
Slide 40: Change to net revenue recognition for licenses
Change to net revenue recognition for licenses Improving visibility of the Continuous services growth and profitability 1-year license resell • No impact on cash or result, a timing and Customer price 1 200 presentation change Vendor price -1 000 DWF margin 200 • Licenses continue to be part of the
Slide 41: Track record of revenue growth and scaling profitability
Track record of revenue growth and scaling profitability Accelerating top-line growth and expanding margins Strong momentum visible in the recent figures 7-13% EBITDA margin 8% 10% 5% 7% 3% -6% >15% 7.5 +7% 5.9 24.3 5.5 3.3 22.7 5.3 2.6 10.2 Professional services 2.0 2.3 10.0 Continuous services (sh
Slide 42: Continuous services revenue has nearly doubled since 2020
Continuous services revenue has nearly doubled since 2020 Continuous services revenue development EURm 13.4% Continuous services CAGR since 2020 14.0 7.5 FY20 FY25 42 Digital Workforce Services
Slide 43: Growth of recurring revenue fuels margin expansion
Growth of recurring revenue fuels margin expansion Gross margin by revenue stream (illustrative) PS growth potential: 50…54% • Scalable, modular products; standard delivery 42…44% process • Well-controlled utilization of internal and external 32…36% consulting resources CS growth potential: • Increa
Slide 44: Outlook 2026 and Strategy period financial targets
Outlook 2026 and Strategy period financial targets Outlook 2026 ~15% EBITDA margin 7-13% 5% Professional services 3% Continuing services (share of total, %) >15% +7% 24.3 Strategy period financial target 22.7 Growth: The company aims for an annualized revenue 10.2 level of EUR 40 million exiting yea
Slide 45: Q&A
Q&A 45 Digital Workforce Services
Slide 46: A lucrative investment opportunity in rapid growth market
A lucrative investment opportunity in rapid growth market Unique business model Disrupting Enterprise grade work • Predictable and scalable business model with high share • Agent Workforce transforms knowledge work → of continuous revenue people, digital workers and agents work in collaboration • Ou
Slide 47: Transforming Work. Beyond Productivity. Thank you
Transforming Work. Beyond Productivity. Thank you 47 Digital Workforce Services
Digital Workforce Services — Investor Day (March 2026) on 6ix