Slide 1: Q4 2024 Results
Q4 2024 RESULTS Nasdaq Global Market: CCLD, CCLDP, CCLDO March 13, 2025 A leading provider of technology-enabled services and solutions that redefine the healthcare revenue cycle © CareCloud, Inc. 2025
Slide 2: Safe Harbor Statements
Safe Harbor Statements This presentation contains forward-looking statements within the meaning of the federal securities laws. These statements relate to anticipated future events, future results of operations or future financial performance. In some cases, you can identify forward-looking statemen
Slide 3: Hosts for Earnings Call
Hosts for Third Quarter 2025 Earnings Call Mahmud Haq Stephen Snyder A. Hadi Chaudhry Norman Roth Founder & Executive Chairman Co-Chief Executive Officer Co-Chief Executive Officer Interim CFO and Corporate Controller © CareCloud, Inc. 2025 2
Slide 4: Stephen Snyder, Co-Chief Executive Officer
Stephen Snyder Co-Chief Executive Officer © CareCloud, Inc. 2025 3
Slide 5: 2024 All Time Highs
2024 All Time Highs Record Record Record Free Cash Adj. Net Flow EBITDA Income 2024: $13.2 mm 2024: $24.1 mm 2024: $7.9 mm YoY increase of 244% YoY increase of 56% Highest Ever *See reconciliations of non-GAAP results in the Appendix © CareCloud, Inc. 2025 4
Slide 6: Key Milestones: 2024 through Present
Key Milestones: 2024 through Present Annual Dividend Obligation $10 mm Loan Operating Expenses Before: >$15.5 mm Balance Now: $5.5 mm >$10 mm/yr Fully Paid Off. >$25 mm Expense Reduction. Reduction.* * Expense reduction began in Q4 2023. Annualized impact of expenses measured as of the time that the
Slide 7: 2025 Targets and Objectives
2025 Targets and Objectives Revenue: $111 to $114 mm Adj. EBITDA: $26 to $28 mm Earnings per share: $0.10 to $0.13 Launch Innovative, Integrated AI Solutions Resume Accretive Acquisition Strategy © CareCloud, Inc. 2025 6
Slide 8: A. Hadi Chaudhry, Co-Chief Executive Officer
A. Hadi Chaudhry Co-Chief Executive Officer © CareCloud, Inc. 2025 7
Slide 9: CareCloud CirrusAI Notes
CareCloud CirrusAI AI-powered documentation tool that transcribes, structures, and integrates patient- provider conversations directly into the EHR. Strengthened sales Reduces manual and marketing efforts, charting and enhances with initial adoption documentation demonstrating comme accuracy. rcia
Slide 10: AI-Powered Call Center Auditing & Monitoring
AI-Powered Call Center Auditing & Monitoring Function Importance Market Readiness Processes call recordings and 100% call auditing— Internally deployed to 80+ generates automated compared to traditional manual agents. scorecards to evaluate sampling. performance. On track for market launch Impr
Slide 11: Specialty-Based EHR Solutions – Expanding Market Reach
Specialty-Based EHR Solutions – Expanding Market Reach Why Key Specialties Supported Market Opportunity Generic EHRs don’t meet Dermatology, The specialty EHR the unique needs of Gastroenterology, market represents a multi- different specialties. Podiatry, Cardiology, billion-dollar opportunity.
Slide 12: Looking Ahead: Strategic Goals and Competitive Advantage
Looking Ahead Strategic Goals Competitive Advantage • Expand CirrusAI Notes Over two decades of expertise in adoption and specialty support. clinical and financial data integration. • Launch AI-powered Call Center Monitoring to market. Strong innovation pipeline and scalable AI-driven technology
Slide 13: Norman Roth, CFO and Corporate Controller
Norman Roth CFO and Corporate Controller © CareCloud, Inc. 2025 12
Slide 14: Q4 2024 Highlights
Q4 2024 Highlights Revenue Net (loss) income Adjusted EBITDA Free Cash Flow 30.0 0 $28.4 $28.2 8.00 3.5 10.0 0 0% $7.1 25.0 0 $3.3 -20% 7.00 3 $3.0 - 6.00 -40% 2.5 20.0 0 (1 0.00) -60% 5.00 $4.1 2 -80% 15.0 0 4.00 (2 0.00) -100% 1.5 $1.4 3.00 10.0 0 (3 0.00) -120% 1 2.00 -140% 5.00 (4 0.00) 0.5 1.00
Slide 15: FY 2024 Highlights
FY 2024 Highlights Revenue Net (loss) income Adjusted EBITDA Free Cash Flow 140.00 30.00 25% 14 $13.2 25% 20.00 10% $117.1 120.00 $110 .8 $7.9 25.00 $24.1 12 10.00 20% 20% 0% 100.00 10 - 20.00 -1 0% 15% 15% ( 10.00) $15.4 80.00 8 15.00 ( 20.00) -2 0% 60.00 6 10% 10% ( 30.00) 10.00 40.00 -3 0% 4 $3.8
Slide 16: 2025 Guidance
2025 Guidance Revenue Adjusted EBITDA Net Income per Share 130. 00 $ in millions 0. 20 $111 - $114 29. 00 $ in millions $26 - $28 110. 00 $110.8 0. 15 $0.10 - $0.13 24. 00 $24.1 0. 10 90. 00 0. 05 19. 00 - 70. 00 ( 0. 05) 14. 00 ( 0. 10) 50. 00 ( 0. 15) 9. 00 ( 0. 20) 30. 00 ( 0. 25) 4. 00 10. 00 (
Slide 17: Thank You!
Thank You! Nasdaq Global Market: CCLD, CCLDP, CCLDO Corporate Stephen Snyder carecloud.com ir@carecloud.com Investor Relations ir.carecloud.com © CareCloud, Inc. 2025 16
Slide 18: Appendix
Appendix © CareCloud, Inc. 2025 17
Slide 19: Non-GAAP Financial Measures Reconciliation
Non-GAAP Financial Measures Reconciliation ($000s) Adjusted EBITDA to GAAP net (loss) income FY 2023 FY 2024 Q4 2023 Q4 2024 GAAP net (loss) income $ (48,674) $ 7,851 $ (43,692) $ 3,296 (Benefit) provision for income taxes (364) 160 (568) 41 Net interest expense 1,040 812 335 48 Foreign exchange / o