Nice Ltd. · TASE:NICE
Nice — Investor Day (June 2025)
61 slides from Nice's investor day presentation, Jun 17, 2025
Slide 1: Investor Day
inter Investor Day June 17, 2025 world
Slide 2: Disclaimer
Disclaimer Forward Looking Statements Disclaimer This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “wi
Slide 3: Corporate Overview
Investor Day Corporate Overview Scott Russell, CEO
Slide 4: The NiCE World Advantage
The NiCE World Advantage Growing Leading Powerful Market Innovation GTM
Slide 5: The NiCE World Advantage: Growing Market
The NiCE World Advantage Growing Leading Powerful Market GTM Innovation
Slide 6: We Operate in a Growing Market
We Operate in a Growing Market From CCaaS migration to AI-powered platforms From human interactions to AI–powered self service From scripted bots to Agentic AI From orchestrating interactions to automating workflows From 15 million agents to billion of interactions From labor spend to technology spe
Slide 7: We Operate in a Growing Market
We Operate in a Growing Market Market transformation fuels enterprise demand from CCaaS migration to AI-powered platforms CXone Mpower AI Traffic From human interactions to AI–powered self service From scripted bots to Agentic AI From orchestrating interactions to automating workflows From 15 millio
Slide 8: We Operate in a Growing Market
We Operate in a Growing Market From CCaaS migration to AI-powered platforms 73% of customer use some form of Self-Service From human interactions to rapidly expanding AI–powered self service Self-Service From scripted bots to Agentic AI AI Resolution Gap From orchestrating interactions to automating
Slide 9: Agentic AI in Customer Service Market Size
We Operate in a Growing Market Agentic AI in Customer Service Market Size by Deployment (USD Billion) From CCaaS migration to AI-powered platforms 250 From human interactions to AI–powered self service 200 190.5 From scripted bots to Agentic AI 150 131.8 From orchestrating interactions to automating
Slide 10: We Operate in a Growing Market
We Operate in CC Interactions Back-Office Interactions a Growing Market Simple Inquiry From CCaaS migration to AI-powered platforms From human interactions to AI–powered self service From scripted bots to Agentic AI Moderate Complexity From orchestrating interactions to automating workflows - back-o
Slide 11: We Operate in a Growing Market
We Operate in CC Interactions Back-Office Interactions a Growing Market Simple Inquiry From CCaaS migration to AI-powered platforms From human interactions to AI–powered self service From scripted bots to Agentic AI Moderate Complexity From orchestrating interactions to automating workflows - back-o
Slide 12: From 15 Million Agents to Billions of Interactions
We Operate in a Growing Market From CCaaS migration to AI-powered platforms Digital Interactions From human interactions to AI–powered self service From scripted bots to Agentic AI From orchestrating interactions to automating workflows From 15 million agents to billions of interactions – explosive
Slide 13: We Operate in a Growing Market: $330B TAM
We Operate in a Growing Market $330B TAM From CCaaS migration to AI-powered platforms Labor From human interactions to AI–powered self service $299B $258B From scripted bots to Agentic AI From orchestrating interactions to automating workflows From 15 million agents to billion of interactions 2028 F
Slide 14: The NiCE World Advantage: Leading Innovation
The NiCE World Advantage Growing Leading Powerful Market Innovation GTM
Slide 15: Reimagining Customer Experience
Reimagining Customer Experience The AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale
Slide 16: Leading the Future of AI-Powered Experiences
Leading the Future of AI-Powered Experiences WORKFLOWS AGENTS KNOWLEDGE
Slide 17: Empower Efficiency with Intelligent Workflows
Empower Efficiency with Intelligent WORKFLOWS Single AI Platform to design, build & operate end-to-end workflows, seamlessly connecting front-line and back-office. >15B Interactions Orchestrated Large Financial 20M+ 67% Annually Appointments Containment Services Workflow Rate Provider
Slide 18: Empower Productivity with Advanced Agents
Empower Productivity with Advanced AGENTS Single platform for prompt-based building of smart AI agents, augmenting agents in real-time and seamlessly connecting human and AI agents. >6B Automated Leading 1,200 70% Interactions Annually Global Proactive Revenue Telco agent rollout Increase
Slide 19: Empower Productivity with Advanced Agents
Empower Productivity with Advanced AGENTS Single platform for prompt-based building of smart AI agents, augmenting agents in real-time and seamlessly connecting human and AI agents. >6B Automated Leading 1,200 70% Interactions Annually Global Proactive Revenue Telco agent rollout Increase
Slide 20: Empower Trust with Unified Knowledge
Empower Trust with Unified KNOWLEDGE Single AI-Platform for consolidating data, knowledge, and AI models with robust guardrails, injecting contextual insight in workflows. >1B Knowledge elements Large Insurance 2,500 98% consumed annually Agents Reduction in Company Call Transfers
Slide 21: Empower Trust with Unified Knowledge
Empower Trust with Unified KNOWLEDGE Single AI-Platform for consolidating data, knowledge, and AI models with robust guardrails, injecting contextual insight in workflows. >1B Knowledge elements Large Insurance 2,500 98% consumed annually Agents Reduction in Company Call Transfers
Slide 22: The NiCE World Advantage: Powerful GTM
The NiCE World Advantage Growing Leading Powerful Market Innovation GTM
Slide 23: Focused Go-to-Market Drives Growth
Focused Go-to-Market Drives Growth Leverage vast Strategic technology ecosystem as partners to expand Industry’s largest growth multiplier addressable market customer base Growth through further Well diversified with international 30+ industry verticals expansion
Slide 24: Broadest Partner Ecosystem
BROADEST Global System Partner Ecosystem Integrators Communication 400+ Global CX Partners Service Providers CALA N. America 20+ 110+ APAC EMEA Solution 90+ 200+ Partners 75% of CXone Technology 110 new partners Solution Mpower new logo wins in 2024 Distributors involve partners Technology Alliance
Slide 25: Customers Expand AI With NiCE
12X growth in AI & Self-Service 2023 to 2025 Customers Expand AI & Self-Service = 40% of ARR in 2025 AI With NiCE ARR Large Global Entertainment Company 2025 Enlighten XO Expert Autopilot $10.0M Enlighten Models 2024 Analytics Digital Experience Enlighten $6.5M 2023 Quality Management Marketplace $3
Slide 26: The NiCE Foundations for Growth
The NICE Foundations for Growth The most complete Billions of labelled Accelerating growth AI-platform in the data to power intelligent with key strategic industry – purpose-built AI partnerships intent to fulfillment Decades of domain Financial strength Proven track record expertise delivering prov
Slide 27: CX Overview
Investor Day CX Overview B a r r y C o o p e r, P r e s i d e n t o f C X
Slide 28: Reimagining Customer Experience
Reimagining Customer Experience The AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale
Slide 29: Every Engagement Channel: Platform Hubs
Every Engagement Complete Workflow Channel Orchestration Platform Hubs Open Ecosystem Data & Context Systems of Record Connectivity Unification Engagement Virtual Agent Knowledge Workflow Orchestrator CRM AI Services Agent Assist AI Decisioning & Intelligent Workflow Routing Automation + many more +
Slide 30: Purpose-built AI for Customer Experience, Not Bolt-on Generic AI
Purpose-built AI for Customer Experience. Not Bolt-on Generic AI. New Architecture Expands AI Across Maximizes Value with AI the Entire CX with AI-powered at the Core Workforce Automation • Common AI Services • Front-office Support • Complex Interactions • AI Orchestration • Back-office Fulfilment •
Slide 31: One AI Platform. Complete Customer Service Automation.
One AI Platform. Complete Customer Service Automation. Build Autopilot Copilot Design Orchestration Proactive Operate Studio Engagement Workflow Operational Design Guardrails Journey Continuous Mapping Optimization AI Orchestration Workforce Workflow Service Augmentation Orchestration Automation Age
Slide 32: CXone Mpower AI Platform Framework
CXone Mpower AI Platform Framework Foundational Models CX Specific Models Open LLM/LAM Models NICE Developed Models And Others Key attributes Key attributes AI Orchestration Broad knowledge across all domains Predictive models trained on CX data Supports multiple languages Purpose-built for customer
Slide 33: AI-Powered Application Suite
AI-Powered Application Suite Copilot Autopilot Orchestrator Analytics Actions AI Orchestration Routing Quality Proactive WFM Enlighten KnowledgeAI
Slide 34: New Mpower Agents
New Mpower Agents AI Agents built for CX. Ready for Enterprise. Built in AI Studio using platform data and intent, created in seconds with prompts, not code. Agentic automation across front- and back-office workflows, including third-party systems. Aligned with business policies, knowledge, and bran
Slide 35: Purpose-built AI that acts across CX
Purpose-built AI that acts across CX Build Autopilot Copilot Design Orchestration Proactive Operate Studio Engagement Workflow Operational Design Guardrails Journey Continuous Mapping Optimization CXone Mpower Copilot CXone Mpower CXone Mpower Mpower Actions AI Studio Agents CXone Mpower Autopilot D
Slide 36: Design, Build, Operate: Data-Driven Recommendations for Automation
Build Design Operate Data-Driven Recommendations for Automation
Slide 37: Design, Build, Operate
Build Design Operate Proactive Quantified Proactive Analysis Opportunities Recommendations Cost to Serve Automation Resolution Automation IVA Development Automation Process Automation Proactive Outreach Targets Transfers Customer Self Service Website Gaps Duration Knowledge Opportunities Experience
Slide 38: Build Mpower Agents via Conversational Prompts
Build Operate Design Build Mpower Agents via Conversational Prompts
Slide 39: Mpower Agents automate employee tasks with Copilot
Build Design Operate Mpower Agents automate employee tasks with Copilot
Slide 40: Mpower Agents automate consumer tasks with Autopilot
Build Design Operate Mpower Agents automate consumer tasks with Autopilot
Slide 41: Built to win
Unique AI Platform Automated insights fuel combining Foundational proactive decisions, and CX specific Models actions, and outcomes at scale Built to win with Connected No Code Agentic Mpower AI compounds value Agents using Platform across the CX stack resources to stay compliant
Slide 42: Financial Overview
Investor Day Financial Overview Beth Gaspich, CFO
Slide 43: Strong Financial Foundation to Launch Next Era of Profitable Growth
Strong Financial Foundation to Launch Next Era of Profitable Growth Total Revenue Operating Income and Margin FCF and Margin (Non-GAAP) (Non-GAAP) (Non-GAAP) CAGR 13% CAGR 16% CAGR 15% $2,735M 40% $850M $900 60% $732M $780 $880 $860 $760 $2,378M $840 $740 $820 $720 38% $800 $700 $2,181M $780 $680 $7
Slide 44: Our Growth Catalysts
Our Growth Catalysts Secular tailwind of cloud International expansion migration Cross-selling and up-selling Broadening strategic to large installed base of Rapid AI adoption partner ecosystem cloud customers
Slide 45: Cloud Adoption Fueling Revenue Growth
Our Growth Catalysts: Secular tailwind of cloud migration Cloud Adoption Fueling Revenue Growth Annual Cloud Revenue Cloud and Non-Cloud Revenue as a % of Total Revenue 73% 67% 59% 53% 53% 47% 47% 41% $1,984M 33% $1,582M 27% $1,295M $1,023M $786M 2020 2021 2022 2023 2024 2020 2021 2022 2023 2024 Clo
Slide 46: NICE Leads the Large Enterprise Market
Our Growth Catalysts: Secular tailwind of cloud migration NICE Leads the Large Enterprise +$1M ARR Cloud Customers 419 Market 365 279 212 172 >400 $1M+ Cloud Customers 110 Q1/2020 Q1/2021 Q1/2022 Q1/2023 Q1/2024 Q1/2025 % of Cloud Revenue from +$1M ARR NICE Cloud Customers 38% 47% 48% 49% 53% 56%
Slide 47: Driving International Growth
Our Growth Catalysts: International expansion Driving International Cloud Revenue International $250.0 10% 10% 10% Growth $200.0 9% $198M 8% 7% $153M $150.0 6% 2020-2024 (CAGR) $117M 5% 52% $100.0 4% $67M International Cloud Revenue $50.0 $37M 2% $0.0 0% 2020 2021 2022 2023 2024 International Cloud
Slide 48: CXone Mpower Platform Advantage: Multi-Application Adoption
Our Growth Catalysts: Cross-selling and up-selling to large installed base of cloud customers CXone Mpower Platform Advantage: Multi-Application Adoption % of CXone customers using % of CXone customers using % of CXone customers using % of CXone customers using 2+ applications 4+ applications 6+ app
Slide 49: Strategic Partner Ecosystem is a GTM Force Multiplier
Our Growth Catalysts: Broadening strategic partner ecosystem Strategic Partner % of Partner-Led CXone Mpower Large Enterprise New ACV Ecosystem is a 70% GTM Force 64% Multiplier 51% Channel Partners involved in 70% of new large enterprise CXone ACV 2022 2023 2024
Slide 50: AI & Self-Service's Growing Impact
Our Growth Catalysts: Rapid CX AI adoption AI & Self-Service’s AI & Self Service ARR Growing Impact: 39% YoY $208M Driving Future Revenue with Increasing Adoption 29% YoY $150M $116M AI & Self-Service represents 25% of new Cloud ACV bookings in Q1/2025 Q1/2023 Q1/2024 Q1/2025
Slide 51: The AI Opportunity: Driving Growth with Increasing Adoption
Our Growth Catalysts: Rapid CX AI adoption The AI Opportunity: Driving Growth with Increasing Adoption AI and Self-Service Penetration % of Q1 2025 Average CXone Customer Base ARR 33% 29% 25% 7X Higher Average of Total ARR 2025/Q1 Q1 2023 Q1 2024 Q1 2025 Non AI and Self-Service Customer AI and Self-
Slide 52: Existing global hotel chain customer expands ARR 8x
Customer ARR $16M 8x $11M Existing global hotel chain customer expands ARR 8x 2x $5M driven by AI and $2M Self-Service adoption 2022 2023 2024 2025 Products Used: OCR and WEM +AI and Self-Service AI as a 6% 9% 26% 33% % of ARR
Slide 53: Financial services new logo increases ARR 4x in less than 12 months
Customer ARR $8M 4x Financial services new logo increases ARR 4x in less than 12 months $2M 2024 2025 Products Used: OCR, WEM +AI and Self-Service AI as a 2% 16% % of ARR
Slide 54: Telecommunications company increasing ARR 100% with Proactive AI agents
Customer ARR $11M ~4x Leading telecommunications company increasing ARR 100% with Proactive AI agents $3M 2022 2025 Products Used: Proactive AI Agents AI as a 100% 100% % of ARR
Slide 55: Robust and Durable Free Cash Generation through Operating Leverage
Robust and Durable Free Cash Generation through Operating Leverage FCF $733M NICE Financial Performance 2024 D&A Operating CF 26.8% margin +53% Y/Y $89M $833M 30.4% margin NWC and Other +48% Y/Y $16M Net Income $728M Operating Income 26.6% margin CapEx, internal Customer Engagement +25% Y/Y $850M us
Slide 56: Robust and Durable Free Cash Generation through Operating Leverage
Robust and Durable Free Cash Generation through Operating Leverage NICE Financial Performance 2024 FCF $733M 26.8% margin +53% Y/Y Operating CF $833M 30.4% margin +48% Y/Y CapEx, internal use software costs ($65M) CapEx, property and equipment ($35M)
Slide 57: Capital Allocation Strategy
Capital Allocation Strategy Maintain strong Strategic and Expanding share balance sheet disciplined investment buyback program • Optimize financial flexibility • Focused investments in • Buyback yield of 5% over last organic growth 12 months ended March 2025 • Maintain healthy debt-equity ratio • In
Slide 58: Investing for Profitable Growth
Investing for Profitable Growth Non-GAAP % 2020 2021 2022 2023 2024 Total Gross Margin 71.3% 72.6% 73.1% 71.9% 71.0% Cloud Gross Margin 65.6% 67.7% 70.0% 70.5% 70.1% --- R&D* 14.8% 15.0% 14.8% 14.6% 14.5% {{{ --- S&M 22.7% 23.5% 24.0% 22.5% 20.6% --- G&A 7.8% 8.0% 7.9% 7.5% 7.3% Operating Margin 28.
Slide 59: 2025 Guidance
2025 Guidance FY 2025 Y/Y Growth Total Revenue $2,918M – $2,938M 7% Cloud Revenue $2,222M 12% Operating Margin 31.6% +50 bps (Non-GAAP) EPS (Non-GAAP) $12.28 – $12.48 11% * The outlook is provided as of June 17, 2025. There is no guarantee that the Company will change or update these figures in this
Slide 60: Summary
Summary Strong Market Expanding Customer Base Financial Strength Tailwinds Large Enterprise and AI as a Growth Global Expansion Engine
Slide 61: Thank You
Thank You interactions | 2025