Nice Ltd. · TASE:NICE
Nice — Investor Day (June 2026)
58 slides from Nice's investor day presentation, June 2026
Slide 1: Investor & Analyst Day 2026
Slide 2: Disclaimer
Disclaimer Forward Looking Statements Disclaimer This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “wi
Slide 3: Built to lead the CX AI era
Built to lead the CX AI era Scott Russell, CEO
Slide 4: NiCE operates in a large and expanding market
NiCE operates in a large and expanding market Digital expands Enterprise AI agents volume expand complexity Personal AI agents Cloud expands expand service the base demand
Slide 5: NiCE operates in a large and expanding market
NiCE operates in a large and expanding market 77% By 2028, an average global Fortune 500 enterprise will of consumers now choose have over 150,000 AI a mix of digital channels agents in use, up from over traditional physical ~15 in 2025. touchpoints. 50% Personal consumer AI agents begin of contact
Slide 6: Our differentiation is proven, expanding, and built to compound
Our differentiation is proven, expanding, and built to compound FULLY AI-NATIVE PLATFORM Market Platform End-to-end Mission Extreme leadership in completeness orchestration critical trust scale CX and AI NiCE CX AI Platform
Slide 7: AI in CX is reaching an inflection point
AI in CX is reaching an inflection point AI value Enterprise AI full CX orchestration Value gap Point AI single tasks automation Market adoption
Slide 8: CX is where enterprise AI proves value at scale
CX is where enterprise AI proves value at scale High volume High complexity High consequence AI must operate in Every moving part Every outcome is real time at must work measured, and every enterprise scale. together, always. failure has a cost. Every customer. Data. Workflows. Humans. Revenue. Loya
Slide 9: Most AI agents solve only part of the problem
Most AI agents solve only part of the problem Agents without full context are conversations, not experiences. Agents without orchestration are tasks, not business outcomes. Agents without governance are risks, not enterprise AI. Agents without humans in the loop cannot service the full journey. Ente
Slide 10: NiCE orchestrates intelligence across the entire customer experience
NiCE orchestrates intelligence across the entire customer experience Point & Fragmented AI Automates a conversation. Loses the journey. Orchestrates outcomes. Adds AI onto fragmented systems. Runs AI across one connected CX operation. Optimizes isolated channels. Loses context. Preserves context fro
Slide 11: Every interaction compounds our platform advantage
Every interaction compounds our platform advantage Engagement intelligence Agentic intelligence More interactions. More data. AI reasons, acts, and improves. Trust intelligence Operational intelligence Trust deepens. Enterprise expands. Analytics sharpen. Insight compounds. Workforce intelligence Hu
Slide 12: AI expands NiCE's strategic role
AI expands NiCE’s strategic role Bigger Value Bigger Buyer Bigger Category Monetization expands from AI elevates CX from a seat licenses to intelligence function to a board-level and automation outcomes From a software strategic priority partner to a new CX AI FROM TO operating model FROM TO Seats &
Slide 13: The NiCE growth engine
The NiCE Monetize the platform growth engine Scale customer outcomes Deliver the outcome Orchestrate the intelligence Own the customer engagement layer
Slide 14: Orchestrate the intelligence
Orchestrate the intelligence Jeff Comstock President CX Product and Technology
Slide 15: The NiCE growth engine
The NiCE Monetize growth engine the platform Scale customer outcomes Deliver the outcome Orchestrate the intelligence Own the customer engagement layer
Slide 16: The conventional enterprise contact center
The conventional enterprise contact center fragmented systems limit AI at scale ROUTING DIGITAL VIRTUAL AGENTS WORKFORCE ANALYTICS CHATBOTS AI AGENTS
Slide 17: The conventional enterprise contact center
The conventional enterprise contact center fragmented systems limit AI at scale ROUTING DIGITAL VIRTUAL AGENTS WORKFORCE ANALYTICS CHATBOTS AI AGENTS
Slide 18: Proven CX AI platform
Proven CX AI platform Engagement Orchestration AI models Agentic CX Workforce Experience Empowerment Automation Customer Engagement Data
Slide 19: Repeatedly validated market leadership
Repeatedly validated market leadership Agentic Experience Engagement Workforce Automation Orchestration Empowerment Leader Leader Leader The Forrester Wave 11th Consecutive Year IDC MarketScape Conversational AI Platforms Gartner® Magic AI-Enabled Contact Q2 2026 Quadrant for CCaaS Center WEM, 2025–
Slide 20: AI platform built for CX transformation
AI platform built for CX transformation Agentic Experience Engagement Workforce Automation Orchestration Empowerment AI Agents for Customer Service Omnichannel Routing Workforce Management AI Agents for Sales and Marketing Outbound Engagement Quality Management Knowledge Management Voice and Digital
Slide 21: Workforce Empowerment Engagement
Agentic Experience Engagement Workforce Automation Orchestration Empowerment AI Agents for AI Agents for Knowledge Agentic Omnichannel Outbound Voice and Digital Agent Workspace Workforce Quality Performance Recording and Customer Service Sales and Management Insights Routing Engagement Engagement M
Slide 22: Cognigy ships inside the platform for every customer
Cognigy ships inside the platform for every customer 1 2 3 4 5 One unified Shared data Agents built on Voice & digital, Market- application platform customer data one stack leading proactive outreach Cognigy and Real-time data Create AI agents Full voice and CXone are one flows across the trained di
Slide 23: Conversational & agentic AI underpins the entire platform
Conversational & agentic AI underpins the entire platform AI agents for Copilot for Agent Self-Service AI Agents for Copilot for Supervisor Sales & Marketing AI Agents for AI Agents for Proactive Engagement Process Automation Agentic Experience Automation Engagement Orchestration Workforce Empowerme
Slide 24: Learning Loops
Learning Loops wer ed engage learning loop po me nt AI I- A f-servi ment da Sel ce gage ta En Au s Hu m a n a s s i s te d to m ht a te d i n si g Agentic Experience Automation Engagement Orchestration Workforce Empowerment CX AI models Customer Engagement Data Seamless Connected Open Trust and Enga
Slide 25: Innovation Announcements
Innovation Announcements 25
Slide 26: Engagement Orchestration
Engagement Orchestration One intelligent engagement layer across channels, systems, and agents. Agentic Experience Engagement Plane Memory AI-first New interfaces Desktop for new roles AI Human agents agents
Slide 27: Workforce Empowerment
Workforce Empowerment Redefining workforce management for human and AI agents. Hybrid Role-based operating model AI Assistants Complete AI-first workforce applications context
Slide 28: Agentic Experience Automation
Agentic Experience Automation AI Agents that resolve across the full enterprise, from first engagement to final resolution. Agentic Agent Analytics Forge Optimization Guardian AI loops
Slide 29: Tripadvisor
CX) Tripadvisor
Slide 30: The NiCE growth engine
The NiCE Monetize growth engine the platform Scale customer outcomes Deliver the outcome Orchestrate the intelligence Own the customer engagement layer
Slide 31: Meet the team
Meet Customer Operations Leader with over 20 years’ experience in Customer the team Operations, SMB to Enterprise Account Management, Product- Jon Hanley Marketing, and BPO vendor outsourcing management. Vice President, Customer Operations Tripadvisor Group Technology and tech operations leader with
Slide 32: Tripadvisor | To create experiences worth sharing
Tripadvisor | To create experiences worth sharing The Tripadvisor Group connects people to Experiences worth sharing, and aims $1.89B 460M in revenue unique monthly to be the world’s most trusted source visitors for travel and experiences. As the leading marketplace for travel experiences, we believ
Slide 33: Our AI transformation guardrails
Our AI transformation guardrails • Start with business program, not tech trend • Voice first strategy If your only objective is to have AI and hope good things will happen, • AI as enabler, not replacement they probably won’t – and you’ll • Unified platform wind up with a really bad investment. • Fa
Slide 34: The problem was not simple call volume
The problem was not simple call volume Tripadvisor's challenge is high-volume, One question · many hidden dependencies information-intensive support across fragmented data and supplier ecosystems — especially in tours and experiences, where Booking Supplier one simple question can trigger a complex
Slide 35: Before Vesper, every call started the same way
Before Vesper, every call started the same way Manual intent capture and identity verification consumed about two minutes before agents could begin resolving the actual issue — at seasonal scale 1 2 3 4 5 Intent ID Booking Issue Greeting capture verification lookup resolution Polite intro, What is t
Slide 36: Meet Vesper
Meet Vesper Understand Verify Tripadvisor's branded AI Natural-language Confirms identity voice agent — built to intent capture before disclosing make the first moments in seconds. account data. of every call smarter, calmer, and more useful Branded service layer Not a bot bolted on. A voice inside
Slide 37: Every call becomes an insight engine
Every call becomes an insight engine Vesper gives Tripadvisor a new analytical layer — across customer demand, supplier behaviors, and avoidable contact drivers Customer calls Transcripts Patterns Upstream fixes Every interaction 100% captured + Clustering by Web errors, enters the pipeline. structu
Slide 38: Why NiCE
Why NiCE Single Global AI Capabilities Platform at Scale Track Record • Agentic AI, already in production that allows for • Sustainable Partnership • One Platform geographic scale: 24/7 • Speed to deploy • One Source of Truth. From across 70 Languages 17 Vendors to 3 • The Proven Standard in • The F
Slide 39: Tripadvisor's 2026 AI investment roadmap with NiCE Cognigy
Tripadvisor’s Outreach Customer alert sentiment 2026 AI investment Proactively communicate regional Identify friction points across the roadmap with disruptions that may customer journey for NiCE Cognigy impact customers. continuous improvement. Bi-directional Digital channels translation support Ex
Slide 40: Scale Customer Outcomes
Scale Customer Outcomes Arun Chandra, COO
Slide 41: The NiCE growth engine
The NiCE Monetize growth engine the platform Scale customer outcomes Deliver the outcome Orchestrate the intelligence Own the customer engagement layer
Slide 42: Driving value for customers and NiCE
Driving value 1 for customers Sales Solutioning and NiCE • Discovery, demo, POC • Scope and success criteria • Forward deployed pods 4 2 Expanded Value Driving Successful Deployment • Additional value capture Customer • Customer kickoff and alignment • New use cases • Platform growth success • Confi
Slide 43: Faster time-to-value for customers
Faster time-to-value for customers Over the past 12 months, we’ve been investing in building AI domain expertise, pre-built frameworks, and partner scale worldwide to provide faster and greater customer value AI domain Pre-built Partner scale expertise frameworks worldwide An AI Center of Excellence
Slide 44: Enterprise-grade partner ecosystem for CX AI
Enterprise-grade partner ecosystem for CX AI Breadth and depth that turn NiCE's platform into compounding customer value Breadth—the full ecosystem Global Systems Certified delivery Technology Distribution & Integrators partners Alliances & ISVs resellers Accenture, Deloitte, 200+ services partners
Slide 45: Leading GSI partners are validating NiCE
Leading GSI partners are validating NiCE Leading GSI partners are investing in and scaling NiCE delivery capabilities, validating our commercial opportunity. Fully integrated AI WORKING WITH NEW ENTERPRISE WINS WITH GSIs Only NiCE delivers AI-native voice, digital, and orchestration on one platform.
Slide 46: Why Accenture leads with NiCE—and how it compounds
Why Accenture leads with NiCE—and how it compounds This creates a compounding flywheel: more deployments → more expertise → better outcomes → more expansion 3 reasons Accenture leads with NiCE The Accenture value flywheel Enterprise-grade CX offerings 1 The only comprehensive CX platform with full e
Slide 47: John Bolze
John Bolze Senior Managing Director CX Solutions & Ecosystem
Slide 48: Monetize the Platform
Monetize the Platform Beth Gaspich, CFO
Slide 49: The NiCE growth engine
The NiCE Monetize growth engine the platform Scale customer outcomes Deliver the outcome Orchestrate the intelligence Own the customer engagement layer
Slide 50: Monetizing every interaction on a single platform
Monetizing every interaction on a single platform Q1 2026 Cloud Revenue Pricing Models Total cloud revenue growth YoY AI-led +14.6% Human-led Seat based Consumption-based Per-agent licensing tied to Scales with AI interaction human agent headcount volume and platform utilization CX AI & self-service
Slide 51: Capturing more value per CXone customer
Capturing more value per CXone customer Per-customer economics have expanded consistently, underpinned by user growth, enterprise mix shift and multi-product adoption. +14% Scaling CXone ARPC YoY ARPC CXone · Avg. revenue per customer Q1/25 Q2/25 Q3/25 Q4/25 Q1/26 Expanding customer-level monetizati
Slide 52: Value accretion of CXone AI customers
Value accretion of CXone AI customers Average Revenue Per Average Revenue Per User (ARPU) Customer (ARPC) 36% higher ARPU for AI customers 4.5x higher ARPC for AI customers Average revenue per Cxone user Average revenue per Cxone customer non-AI customer AI customer non-AI customer AI customer
Slide 53: Land and expand: AI adopters increase AI spend
Land and expand: AI adopters increase AI spend Average ARR of existing CXone customers that have added AI since 2024 800.0 23% growth 20% 700.0 in average ARR 18% 16% 600.0 14% AI 500.0 12% 400.0 10% non-AI 7% 8% 300.0 5% 6% 200.0 4% AI spend % 4% 2% 100.0 0% 2% 0.0 0% M0 (entry) +3m +6m +9m +12m Mo
Slide 54: NiCE Cognigy adds a further growth layer
NiCE Cognigy adds a further growth layer Growth driven by both new logos and Deepening relationships drive durable growth proven stickiness ~3x Avg. ARR per 2022 Cognigy Customer cohort ~3x growth customer growth since Q1/2022-NiCE Cognigy Standalone in ARR 100% enterprise logo retention last 3 year
Slide 55: Strategic renewals drive AI-first ARR growth
Strategic renewals drive AI-first ARR growth Fortune 50 Enterprise | 8-digit ACV Utilities Enterprise | 7-digit ACV Strategic repricing enables AI and platform expansion, driving Strategic repricing accelerates AI adoption, driving ARR to ~2x ARR above pre-renewal levels pre-renewal levels ~115% ~5%
Slide 56: NiCE Cognigy cross-sell opportunity to accelerate
NiCE Cognigy cross-sell opportunity to accelerate Standalone 29% Cognigy New Bookings Mix (%) Q1/2026 Integrated with CXone 71%
Slide 57: The NiCE growth engine
The NiCE Monetize the platform growth engine Scale customer outcomes Deliver the outcome Orchestrate the intelligence Own the customer engagement layer
Slide 58: Investor & Analyst Day 2026
INVESTOR & ANALYST byV 2026