Slide 1: Q1 2026 Earnings Presentation
Q1 2026 Earnings Presentation (NASDAQ: NICE)
Slide 2: Forward Looking Statements Disclaimer
Disclaimer Forward Looking Statements Disclaimer This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe”, “expect”, “seek”, “may”, “wi
Slide 3: NICE at a glance
>3,500 >9,600 R&D Professionals $3.0B Employees Total Revenue* >150 $2.3B Countries Cloud Revenue* >85% $2.7B Fortune Recurring 100 Customers Revenue* 25K THE Cloud Leader Powering AI in $611M Customers Cash from Three Large Specialized Markets Operations* *Financial figures for the last 12 months e
Slide 4: Financial Overview
FINANCIAL OVERVIEW Quarterly Results In a NiCE world technology works for you
Slide 5: Q1-26 Performance vs. Guidance
Q1-26 Performance vs. Guidance Guidance Range Actual Total Revenue $755M - $765M $769M Non-GAAP EPS $2.45 - $2.55 $2.64 5
Slide 6: Q1-26 Financial Highlights
Q1-26 Financial Highlights Q1 2026 Results* Quarterly Results Change Y/Y Total Revenue $769M 9.8% Cloud Revenue $603M 14.6% Non-GAAP Operating Income $200M (6%) Non-GAAP Operating Margin 26.0% (450 bps) Non-GAAP EPS $2.64 (8%) * Q1 2026 results include the financial performance of Cognigy. Q1 2026 c
Slide 7: Q1 2026 Cloud Growth Fueled by AI Adoption and Customer Expansion
Q1 2026 Cloud Growth Fueled by AI Adoption and Customer Expansion $345M 66% 14% 107% AI & Self-Service AI & Self-Service AI & Self-Service as LTM Q1/2026 ARR ARR YoY Growth % of Total Cloud Cloud NRR Revenue 7
Slide 8: Revenue Breakdown by Business Segment
Revenue Breakdown by Business Segment Quarterly Revenue Annual Revenue $786M $2,945M $769M $727M $732M $2,735M $722M $690M $700M $128M $485M $659M $664M $133M $119M $2,378M $453M $125M $108M $130M $111M $108M $109M $403M $658M $636M $2,460M $597M $592M $597M $613M $2,282M $551M $556M $578M $1,974M Q
Slide 9: Revenue Breakdown by Business Model
Revenue Breakdown by Business Model Quarterly Revenue Annual Revenue $786M $769M $727M $732M $38M $722M $41M $2,945M $690M $700M $30M $659M $664M $38M $45M $34M $141M $2,735M $147M $40M $124M $42M $35M $139M $155M $150M $140M $2,378M $560M $140M $150M $149M $148M $154M $596M $641M $608M $603M $534M
Slide 10: Recurring Revenue as a Percent of Total Revenue
Recurring Revenue as a Percent of Total Revenue Quarterly Annual 89% 90% 91% 90% 90% 90% 88% 89% 89% 89% 89% 87% 15% 14% 13% 11% 14% 16% 17% 15% 15% 16% 17% 20% 75% 77% 77% 79% 76% 71% 73% 72% 74% 74% 73% 67% Q1-24 Q2-24 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 Q1-26 2023 2024 2025 Cloud Revenue Non-Clou
Slide 11: Revenue Breakdown by Geographic Region – Q1 2026
Revenue Breakdown by Geographic Region – Q1 2026 81% AMERICAS $625M, +6% YoY 13% EMEA $99M, +34% YoY (+26% in CC) 6% APAC $44M, +23% YoY (+19% in CC) 11
Slide 12: Gross Margins (Non-GAAP)
Gross Margins (Non-GAAP) 69.8% 70.2% 69.7% 70.6% 69.4% 68.7% 69.9% 69.4% 68.5% 70.5% 70.1% 69.4% Cloud GM Q1-24 Q2-24 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 Q1-26 2023 2024 2025 70.6% 70.2% 71.9% 70.6% 68.8% 72.4% 70.8% 67.2% 67.7% 64.1% 66.9% 62.1% Services GM Q1-24 Q2-24 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25
Slide 13: Non-GAAP Operating Expenses as a Percent of Total Revenue
Non-GAAP Operating Expenses as a Percent of Total Revenue Quarterly Annual 45.1% 44.6% 40.6% 42.6% 42.2% 42.3% 41.5% 41.8% 41.6% 41.0% 40.9% 41.3% 8.6% 7.5% 7.4% 6.2% 8.0% 7.1% 6.6% 7.3% 7.6% 7.3% 7.3% 8.1% 21.5% 21.6% 22.5% 20.6% 21.0% 19.2% 20.2% 20.6% 19.3% 20.6% 19.8% 19.1% 14.5% 14.2% 14.7% 14.
Slide 14: Operating Profitability
Operating Profitability Non-GAAP Operating Margin 60% $244M $260 $221M $227M $231M $240 60% $908M $960 $214M $220M $850M $940 $920 $202M $900 $880 50% $200M $200M $220 $860 $840 $200 50% $820 $800 $704M $780 $760 $740 $180 $720 $700 40% $680 $660 30.3% 30.4% 32.0% 31.5% 30.5% 30.2% 31.5% 31.0% $160
Slide 15: Non-GAAP Net Income and EPS
Non-GAAP Net Income and EPS Non-GAAP Net Income $779M $728M $583M $196M $190M $201M $203M $174M $187M $185M $172M $160M Q1-24 Q2-24 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 Q1-26 2023 2024 2025 Non-GAAP EPS $12.30 $3.18 $3.24 $11.12 $3.02 $3.01 $2.88 $2.87 $2.58 $2.64 $2.64 $8.79 Q1-24 Q2-24 Q3-24 Q4-24
Slide 16: Healthy Cash From Operations and Free Cash Flow
Healthy Cash From Operations and Free Cash Flow Annual Free Cash Flow and Margin LTM LTM $M Q1/2026 Q1/2025 $1,000 27% $900 25% Operating Cash Flow 610.7 863.2 $800 $733M 21% 20% $700 20% Capital expenditure of property and equipment (24.6) (28.1) $623M $600 Capitalization of software development (7
Slide 17: Executing on Share Repurchase Plan
Executing on Share Repurchase Plan Quarterly Annual $252M $253M $489M $369M $165M $146M $288M $95M $86M $42M $41M $31M Q1-24 Q2-24 Q3-24 Q4-24 Q1-25 Q2-25 Q3-25 Q4-25 Q1-26 2023 2024 2025 17
Slide 18: Outlook (Non-GAAP)
Outlook* (Non-GAAP) Q2 2026 FY 2026 Revenue ($M) $761 – $771 $3,170 – $3,190 EPS $2.60 – $2.70 $10.98 – $11.18 *The outlook is provided as of May 6, 2026. There is no guarantee that the Company will change or update these figures in this presentation should a need arise in the future to update the o
Slide 19: Appendix
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Slide 20: GAAP and Non-GAAP Income Statement
GAAP and Non-GAAP Income Statement USD in thousands (except EPS) Quarter ended March 31, 2026 2025 GAAP revenues $ 768,617 $ 700,192 Non-GAAP revenues $ 768,617 $ 700,192 GAAP cost of revenue $ 273,818 $ 232,080 Amortization of acquired intangible assets on cost of cloud (26,942) (15,403) Cost of cl
Slide 21: GAAP and Non-GAAP Income Statement (cont.)
GAAP and Non-GAAP Income Statement (cont.) USD in thousands (except EPS) Quarter ended March 31, 2026 2025 GAAP taxes on income $ 99,254 $ 34,729 Tax adjustments re non-GAAP adjustments (57,981) 10,093 Non-GAAP taxes on income $ 41,273 $ 44,822 GAAP net income $ 46,814 $ 129,290 Amortization of acqu
Slide 22: GAAP and Non-GAAP Income Statement (cont.)
GAAP and Non-GAAP Income Statement (cont.) USD in thousands (1) Share-based compensation Quarter ended March 31, 2026 2025 Cost of cloud revenue $ 2,391 $ 3,178 Cost of services revenue 1,320 2,455 Cost of product revenue 9 22 Research and development 3,282 4,693 Sales and marketing 10,288 15,414 Ge
Slide 23: Non-GAAP EBITDA Reconciliation
Non-GAAP EBITDA Reconciliation USD in thousands Quarter ended March 31, 2026 2025 Unaudited Unaudited GAAP net income $ 46,814 $ 129,290 Non-GAAP adjustments: Depreciation and amortization 61,842 43,441 Share-based compensation 35,392 43,337 Financial and other income, net (19,318) (15,850) Acquisit
Slide 24: Free Cash Flow Reconciliation
Free Cash Flow Reconciliation USD in thousands Quarter ended March 31, 2026 2025 Unaudited Unaudited Net cash provided by operating activities $ 179,246 $ 285,071 Purchase of property and equipment (9,376) (3,667) Capitalization of internal use software costs (21,080) (16,766) Free Cash Flow (a) $ 1
Slide 25: Condensed Consolidated Balance Sheet
Condensed Consolidated Balance Sheet USD in thousands March 31, December 31, March 31, December 31, 2026 2025 2026 2025 Unaudited Audited Unaudited Audited ASSETS LIABILITIES AND SHAREHOLDERS' EQUITY CURRENT ASSETS: CURRENT LIABILITIES: Cash and cash equivalents $ 257,539 $ 379,388 Trade payables $