Slide 1: Third Quarter Fiscal 2025
Third Quarter Fiscal 2025 Ended December 31, 2024 February 4, 2025 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 2: Forward looking statements
Forward looking statements This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. Any statements that are not statements of historical fact may be deemed to be forward-lo
Slide 3: Q3 2025 Earnings Presentation presenters
Q3 2025 Earnings Presentation Samuel Wilson Kevin Kraus 8x8 Chief Executive Officer 8x8 Chief Financial Officer Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 4: About Us
Q3 2025 Earnings Presentation About Us Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 5: CX limits were meant to be shattered.
CX limits were meant to be shattered. The 8x8 Platform for CX connects customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 6: Success intentionally engineered
Q3 2025 Earnings Presentation 6 Success intentionally engineered Ranked #1 over competitors for Contact Center integrated with UCaaS1 3 R&D Investment2 Best of Breed 5 $111M $110M 4 $77M 3 $58M 2 1 0 Vonage Dialpad RingCentral Cisco Zoom GoTo Google Microsoft Wildix FY21 FY22 FY23 FY24 Gartner Magic
Slide 7: The 8x8 Platform for CX
Q3 2025 Earnings Presentation 7 The 8x8 Platform Integrated UC/CC Staff Scheduling for CX Internal SMS/A2P WEM /WFM Agent Assist Performance Helpdesk messaging Performance Management Connects customers and teams globally, Analytics Interaction Journey Analytics empowering CX leaders with performance
Slide 8: An AI-powered Customer Experience
Q3 2025 Earnings Presentation 8 An AI-powered Customer Experience Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 9: Future-ready CX and EX
Q3 2025 Earnings Presentation 9 Future-ready CX and EX Cutting-edge platform Insights for smarter Global reach and Optimize IT and support for better outcomes decisions reliability footprint Meet your customers where they Identity CX gaps and eliminate Financially backed, platform-wide Eliminate mul
Slide 10: 8x8 Momentum
Q3 2025 Earnings Presentation 10 8x8 Momentum 60% 84% >150% YoY Growth in YoY increase in AI-based YoY increase Intelligent New Products solutions Customer Assistant Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 11: Business Highlights
Q3 2025 Earnings Presentation Business Highlights Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 12: Q3 2025 Business Highlights
Q3 2025 Earnings Presentation 12 Q3 2025 Business Highlights Investment in AI-powered Customer Expanded Partnerships Experience Solutions Added CallCabinet, a leader in compliant call recording, to the Technology Partner Ecosystem Voice AI Interactions represented 58% of all AI interactions in Q3 20
Slide 13: Recent Industry Recognition
Q3 2025 Earnings Presentation Recent Industry Recognition Ranked 728th in the Newsweek Excellence 1000 Index, a list of the top 1000 US companies that have demonstrated best practices across a range of metrics, including R&D investment in innovation, financial responsibility, stakeholder ratings, an
Slide 14: Industry Analyst Feedback on CX Transformation
Q3 2025 Earnings Presentation Industry Analyst Feedback on CX Transformation Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 15: Q3 2025 Financial Performance
Q3 2025 Earnings Presentation Q3 2025 Financial Performance Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 16: Q3 2025 Financial Highlights
Q3 2025 Earnings Presentation Q3 2025 Financial Highlights • Service Revenue of $173M and Total Revenue of $179M ◦ FX headwinds of ~$2.2M sequentially • GAAP and non-GAAP Operating Profitability1 • GAAP Operating Margin of 5% • Non-GAAP Operating Margin of 11%2 • 16th consecutive quarter of positive
Slide 17: Q3 2025 Results vs. Guidance
Q3 2025 Earnings Presentation Q3 2025 Results vs. Guidance 1. Reflects ~$2.2M "headwind" due to change in FX rates compared with rates at the end of the second quarter. 2. See Appendix for a reconciliation of Non-GAAP metrics to the nearest GAAP metric. Copyright 2025 8x8, Inc. or its affiliates. Al
Slide 18: Income Statement
Q3 2025 Earnings Presentation Q3 2025 Financial Metrics Income Statement Amounts may not sum to total due to rounding. 1. Service revenue consists of subscriptions and platform usage revenue. 2. Other revenue includes product revenue from the sale of pre-configured phones and equipment, phone rental
Slide 19: Income Statement (Cont'd)
Q3 2025 Earnings Presentation Q3 2025 Financial Metrics (Cont’d) Income Statement 1. Includes Cash, cash equivalents and restricted cash in Q3 2025 and Q3 2025. Includes Cash, cash equivalents, restricted cash and short term investments in Q3 2024. Reduction in cash balance compared with Q3 2024 ref
Slide 20: Revenue
Q3 2025 Earnings Presentation Revenue Total Revenue1 Service Revenue1 (US$ millions) (US$ millions) (1.2%) QoQ (0.9%) QoQ (1.2%) YoY (0.9%) YoY 1. Reflects ~$2.2M "headwind" due to change in FX rates compared with rates at the end of the second quarter. Copyright 2025 8x8, Inc. or its affiliates. Al
Slide 21: Non-GAAP Gross Margins
Q3 2025 Earnings Presentation Non-GAAP Gross Margins1 Non-GAAP Total and Service Gross Margins as a % of Revenue 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP metric. . Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 22: Non-GAAP Operating Expenses and Total Costs
Q3 2025 Earnings Presentation Non-GAAP Operating Expenses and Total Costs1,2,3 Spending levels remained consistent with earlier quarters (As a % of Revenue) 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP metric. 2. Non-GAAP Operating Expenses includes non-GAAP R&D, Sales and
Slide 23: Non-GAAP Operating Income and Margin
Q3 2025 Earnings Presentation Non-GAAP Operating Income and Margin1 Non-GAAP Operating Income Non-GAAP Operating Margin % ($ in millions) (% of revenue) 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP metric. . Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 24: Q4 2025 Guidance Ranges
Q3 2025 Earnings Presentation Q4 2025 Guidance Ranges1 As of 2/4/25 1. Reconciliation to nearest GAAP metric not available for forward looking Non-GAAP Operating Margin. Refer to Forward Looking Statements for a discussion of factors that could cause actual results to differ from guidance and refer
Slide 25: Updated FY 2025 Guidance
Q3 2025 Earnings Presentation Updated FY 2025 Guidance1 1. Reconciliation to nearest GAAP metric not available for forward looking Non-GAAP metrics. Refer to Forward Looking Statements for a discussion of factors that could cause actual results to differ from guidance and refer to 8x8’s Third Quarte
Slide 26: Appendix
Appendix Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 27: Balance Sheet
Q3 2025 Earnings Presentation Q3 2025 Balance Sheet Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 28: Outstanding Debt - Principal Amount
Q3 2025 Earnings Presentation Outstanding Debt - Principal Amount Components of convertible senior notes and term loans were as follows as of December 31, 2024 and March 31, 2024, respectively (in thousands): 1 1. $15 million of current portion of long-term debt repaid in January 2025 For more detai
Slide 29: Interest Expense Detail - Senior Convertible Notes and Term Loan
Q3 2025 Earnings Presentation Interest Expense Detail - Senior Convertible Notes and Term Loan Components of interest expense were as follows as of the three months ended December 31, 2024 and 2023, respectively (in thousands): Components of interest expense were as follows as of the nine months end
Slide 30: History of Reducing Debt Outstanding
Q3 2025 Earnings Presentation History of Reducing Debt Outstanding Reduced Principal Amount of Debt by ~$194M since August 2022 ($73M YTD FY'25) For more detailed disclosures on the terms of the Company’s convertible senior notes and term loan, see the Company’s most recent SEC filings. Copyright 20
Slide 31: Customer Success Stories
Customer Success Stories Q3 2025 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 32: Global Flooring Solutions Manufacturer
Q3 2025 Earnings Presentation Global Flooring Solutions Manufacturer A worldwide leader in innovative and sustainable flooring and sports surface solutions. The Group employs 12,000 employees and has 25 R&D centers, 8 recycling centers and 34 production sites. The Group creates and manufactures solu
Slide 33: Leading Specialty Retailer
Q3 2025 Earnings Presentation Leading Specialty Retailer One of the largest specialty retailers in North America with more than 1,600 stores, several distribution centers and multiple headquarters. 8x8 Solution • 8x8 CCaaS with Workforce Management add on to new 8x8 UCaaS deployment to support 201 c
Slide 34: Canadian Insurance and Benefits Consulting Provider
Q3 2025 Earnings Presentation Canadian Insurance and Benefits Consulting Provider Canadian leader in insurance and benefits consulting, with over 700 employees and 21 branches across Quebec, Canada. Their comprehensive offerings include auto and home insurance, individual insurance, financial planni
Slide 35: Global Automobile Manufacturer
Q3 2025 Earnings Presentation Global Automobile Manufacturer Australian subsidiary of a leading automobile manufacturer and financial services company 8x8 Solution • 8x8 CCaaS & UCaaS with Quality Management & Speech Analytics and Workforce Management to support nearly 500 employees including 275 co
Slide 36: Australian Fintech Services Provider
Q3 2025 Earnings Presentation Australian Fintech Services Provider Delivers secure and innovative payment solutions for industries like retail, e-commerce, and financial services. By simplifying transactions and streamlining cash flow through advanced technology and user- centric design, the company
Slide 37: UK Business Travel Management Company
Q3 2025 Earnings Presentation UK Business Travel Management Company A leading business travel management provider in the UK delivering inclusive, hassle-free travel solutions for a wide range of customers 8x8 Solution • 8x8 CCaaS & UCaaS to support more than 500 employees, including 470 contact cent
Slide 38: GAAP to non-GAAP Reconciliations and Historical Financial Results
Q3 2025 Earnings Presentation GAAP to non-GAAP Reconciliations and Historical Financial Results Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.
Slide 39: Non-GAAP Measures and Guidance
Q3 2025 Earnings Presentation Non-GAAP Measures and Guidance Non-GAAP Measures This presentation contains certain financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these non-GAAP financial measures internally in analy
Slide 40: Thank You
Thank You 8x8.com @8x8 facebook.com/8x8Inc linkedin.com/company/8x8 youtube.com/8x8Inc instagram.com/8x8inc Copyright © 8x8, Inc. All rights reserved. Unless otherwise specified, all trademarks identified by the ®, , or SM are registered trademarks, trademarks, or services 2025 of8x8, marks respecti
Slide 41: Consolidated Statements of Operations (GAAP)
8x8, Inc. CONSOLIDATED STATEMENTS OF OPERATIONS (GAAP) FY2023 FY2024 FY25 FISCAL YEARS YTD Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 YTD Q4 YTD Q4 YTD Q3 YTD Q3 YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31 Mar 31 Mar 31 Mar 31 Dec 31 Dec 2022 2022 2022 2023 2023 2023
Slide 42: Consolidated Statements of Operations (GAAP)
8x8, Inc. CONSOLIDATED STATEMENTS OF OPERATIONS (GAAP) FY2023 FY2024 FY25 FISCAL YEARS YTD Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 YTD Q4 YTD Q4 YTD Q3 YTD Q3 YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31 Mar 31 Mar 31 Mar 31 Dec 31 Dec 2022 2022 2022 2023 2023 2023
Slide 43: Consolidated Balance Sheets
8x8 Inc. CONSOLIDATED BALANCE SHEETS FY2023 FY2024 FY2025 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 September September September June 30, 30, December 31, March 31, June 30, 30, December 31, March 31, June 30, 30, December 31, 2022 2022 2022 2023 2023 2023 2023 2024 2024 2024 2024 ASSETS Current assets: Cas
Slide 44: Consolidated Statement of Cash Flows
8x8 Inc. CONSOLIDATED STATEMENT OF CASH FLOWS FY2024 FY2025 Fiscal Years YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar 31-Dec 31-Dec Q1 FY24 Q2 FY24 Q3 FY24 Q4 FY24 Q1 FY25 Q2 FY25 Q3 FY25 Q4 YTD FY22 Q4 YTD FY23 Q4 YTD FY24 Q3 YTD FY24 Q3 YTD FY25 2023 2023 2023 2024 202
Slide 45: Consolidated Statement of Cash Flows
8x8 Inc. CONSOLIDATED STATEMENT OF CASH FLOWS FY2024 FY2025 Fiscal Years YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar 31-Dec 31-Dec Q1 FY24 Q2 FY24 Q3 FY24 Q4 FY24 Q1 FY25 Q2 FY25 Q3 FY25 Q4 YTD FY22 Q4 YTD FY23 Q4 YTD FY24 Q3 YTD FY24 Q3 YTD FY25 2023 2023 2023 2024 202
Slide 46: Non-GAAP Income Statement
8x8 Inc. NON-GAAP INCOME STATEMENT FY2023 FY2024 FY2025 Fiscal Years YTD Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 YTD YTD YTD Q3 YTD Q3 YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar 31 Dec 31-Dec 2022 2022 2022 2023 2023 2023 2023 2024 2024 2024 2024 2
Slide 47: GAAP to Non-GAAP Reconciliations Page 7
8x8, Inc. GAAP to NON-GAAP RECONCILIATIONS FY2023 FY2024 FY2025 Fiscal Years YTD Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 YTD YTD YTD Q3 YTD Q3 YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar 31-Dec 31-Dec 2022 2022 2022 2023 2023 2023 2023 2024 2024 202
Slide 48: GAAP to Non-GAAP Reconciliations Page 8
8x8, Inc. GAAP to NON-GAAP RECONCILIATIONS FY2023 FY2024 FY2025 Fiscal Years YTD Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 YTD YTD YTD Q3 YTD Q3 YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 31-Mar 31-Mar 31-Dec 31-Dec 2022 2022 2022 2023 2023 2023 2023 2024 2024 202