Slide 1: Investor Presentation
Investor Presentation February 27, 2023
Slide 2: Disclaimers
Disclaimers Forward Looking Statements This presentation contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts, and further include, without limitation, stateme
Slide 3: Outsourcing reimagined for the innovation age
Our Vision Our Solutions Our Results 26% Outsourcing Digital Customer Experience 2022 YoY Revenue Growth $960mm reimagined 23% 2022 Revenue Headcount Growth for the Trust and Safety (2022) innovation $223mm 2022 Adj EBITDA1 age AI Services 23.2% Adj. EBITDA Margin (2022)1 62% Total Client Win Rate 1
Slide 4: Continued Profitable Growth in Q4 2022
Continued Profitable Growth in Q4 2022 Revenue / YoY Growth Client & Growth Highlights $246M $240M $242M $232M $227M Q4 Key Client Wins including - DCX contracts with new and existing clients in the 24% 1 HeathTech space (both delivered out of the US due Q4 Adj EBITDA Margin to regulatory needs) 63%
Slide 5: Expanding Our Global Footprint
Expanding Our Global Footprint We are in 27 sites across 13 countries, plus a fully functional W@H Solution Romania Greece - 1 Site India - 4 Sites Ireland as of December 31, 2022 Taiwan - 1 Site Serbia Our Headcount Croatia - 2 Sites 49,500 USA - 6 Sites Japan Mexico - 1 Site Philippines - 9 Sites
Slide 6: TaskUs Markets & Growth
U® TaskUs" . TaskUs Markets & Growth
Slide 7: How We Started….
How We Started…. In 2008, we built a different type of BPO provider Investor Presentation | 7
Slide 8: Technology is Transforming our Lives
Technology is Transforming our Lives THEN NOW THEN NOW CABLE + STREAMING LANDLINES + VIDEO CALL + ENJOY COMMUNICATE SATELLITE MEDIA CELL PHONES CHAT APPS WEB 1.0 CHAT TODAY’S SOCIAL FOOD DELIVERY SOCIALIZE DINE RESTAURANTS GROUPS MEDIA PLATFORMS MALL-BASED ECOMMERCE + STAY HOTELS HOME SHARING SELL R
Slide 9: Service Offerings
> Service Offerings /
Slide 10: Digital Offerings Powered by Differentiated Technology Solutions
Digital Offerings Powered by Differentiated Technology Solutions Digital Trust and Safety AI Services Customer Experience 66% 19% 15% Note: Percentages based on contribution to 2022 revenue Investor Presentation | 10
Slide 11: Digital Customer Experience
SOLUTIONS: Digital Customer Experience Omni-Channel Care Customer Acquisition Learning Experience Services Technical Support Ever-increasing user expectations and competition necessitate world class customer care. Founded on innovation and people-first culture, New Product or Market Launches Consulti
Slide 12: Trust and Safety
Trust and Safety Content Moderation Risk + Response User generated content is growing at an exponential rate. Wherever content TaskUs solves for two growing problems faced by tech disruptors: the is created by users, platforms must review and enforce policy guidelines to reputational risks posed by
Slide 13: AI Services
AI Services In our AI Services practice, our teammates tag and annotate data sets to create the raw material that artificial intelligence is built on. Nearly every AI application being built today requires the kinds of custom data sets curated by professional annotators and gig-workers from our TaskV
Slide 14: Why We Win + Growth Strategies
Why We Win + Growth Strategies
Slide 15: Why We Win: Expertise, Culture, Speed
Why We Win Expertise Culture Speed We specialize in the unique We have built a culture that feels We are agile, flexible and innovative industry segments much more like our tech clients responsive. Our clients are of our clients. We build teams of than the service providers we growing exponentially.
Slide 16: What We've Become…
What We’ve Become… Investor Presentation | 16
Slide 17: Expertise: Focused on The World's Most Innovative Companies
Expertise: Focused on The World's Most Innovative Companies TARGET MARKETS CLIENT HIGHLIGHTS 150+ Clients globally 3 of the top 5 social media sites Social Media Retail + Entertainment + Streaming E-commerce Gaming Media #1 audio and #1 video streaming service providers 10+ HealthTech clients $ 25+
Slide 18: Strong Track Record of Sales Wins Across New and Existing Clients
Strong Track Record of Sales Wins Across New and Existing Clients New Clients Won (#) Total Win Rate ($ basis) as %1 41 >$10M Clients2 21 62% 40 60% 60% 36 57% 16 55% 27 50% 45% 8 45% 40% 2019 2020 2021 2022 2019 2020 2021 2022 2020 2021 2022 1) Total Win Rate include opportunities from both New and
Slide 19: Focused Growth Levers for FY 2023
Focused Growth Levers for FY 2023 Three Growth Levers 1 Continued growth with big tech and enterprise clients Expansion with the large global tech and enterprise clients, won in 2022. As these clients ramp up their cost savings initiatives, there are meaningful opportunities for TaskUs. Leveraging o
Slide 20: Financials
U® TaskUs" > Financials
Slide 21: Organic and Diversified Growth
Organic and Diversified Growth Revenue by Service Line (%) Revenue by Delivery Geography (%) USD Million $960 USD Million $960 Rest of World AI Services India $761 Trust and Safety $761 10% 15% United States Digital Customer Experience Philippines 7% 11% 14% 8% 19% 22% 26% $478 $478 32% 5% 10% 3% $36
Slide 22: Attractive Profitability and Margin Profile
Attractive Profitability and Margin Profile USD Million Adjusted EBITDA1 ($mm) Adjusted Net Income1 ($mm) Margin (%) 25% 23% 22% 17% 21% Margin (%) $223 15% 15% 15% $188 $143 $129 $107 $74 $69 $53 2019 2020 2021 2022 2019 2020 2021 2022 1 See Appendix for reconciliation to most comparable GAAP measure
Slide 23: Financial Highlights
Financial Highlights FY 2022 Q4 2022 Increasingly diversified revenue base $960m $242m Consistent track record of growth and FY 2022 Revenue Q4 2022 Revenue profitability Significant operating leverage 26.3% 6.8% FY 2022 Revenue Growth YoY Q4 2022 Revenue Growth YoY Strong free cash flow 23.2% 23.9% Low
Slide 24: Financial Outlook
Financial Outlook 2021 Outlook 1 2023 Outlook First Quarter Full Year Revenue (in $M) $231 to $233 $940 to $990 Revenue growth (YoY) at midpoint (3.2)% 0.5% Adjusted EBITDA Margin ~21% ~23% Free Cash Flow - $100+ (excluding heloo earn-out) (in $M) 1 Financial outlook provided as of February 27, 2023
Slide 25: Outsourcing reimagined for the innovation age.
Outsourcing reimagined for the innovation age. Investor Presentation | 25
Slide 26: Appendix
j@ TaskUs™
Slide 27: Ratings as of December 2022
Ratings as of December 2022 5.0 4.6 4.4 4.3 4.3 4.2 4.1 3.9 3.9 4.0 3.7 3.7 3.5 3.3 3.1 3.0 2.0 1.0 0 TaskUs TDCX EPAM Globant Teleperformance Accenture Genpact Concentrix Appen Telus 24/7 Intouch Webhelp Alorica Investor Presentation | 27
Slide 28: Non-GAAP Reconciliations: Adjusted EBITDA
Non-GAAP Reconciliations Adjusted EBITDA USD Thousand Three months Three ended months endedDecember March 31, 31, Year ended December, 2022 2021 2022 2021 Net income (loss) $ 15,742 $ 19,102 $ 40,422 $ (58,698) Provision for (benefit from) income taxes 11,840 (460) 24,111 (2,265) Financing expenses 4
Slide 29: Non-GAAP Reconciliations: Adjusted Net Income
Non-GAAP Reconciliations Adjusted Net Income USD Thousand Three months ended March Three months ended December 31, Year ended December 31, 2022 2021 2022 2021 Net income (loss) $ 15,742 $ 19,102 $ 40,422 $ (58,698) Amortization of intangible assets 5,117 4,712 19,882 18,847 Transaction costs 365 720
Slide 30: Non-GAAP Reconciliations: Adjusted earnings per share
Non-GAAP Reconciliations Adjusted earnings per share Three months ended December 31, Year ended December 31, 2022 2021 2022 2021 GAAP diluted EPS $ 0.16 $ 0.17 $ 0.39 $ (0.62) Per share adjustments to net income 0.17 0.17 1.00 1.98 Per share adjustments for GAAP anti-dilutive shares — — — (0.10) Adj
Slide 31: Non-GAAP Reconciliations: Free Cash Flow
Non-GAAP Reconciliations Free Cash Flow USD Thousand Three Three months months ended ended March 31,31, December Year ended December 31, 2022 2021 2022 2021 Adjusted EBITDA $ 57,943 $ 56,154 $ 223,204 $ 187,910 Net cash provided (used) by operating activities $ 32,631 $ 30,752 $ 147,095 $ (32,674) P
Slide 32: Reconciliations of Adjusted EBITDA
USD Million Year Ended Year Ended Year Ended December December December 31, 2019 31, 2020 31, 2021 2019 2020 2021 Net Income (loss) $33.9 $34.5 $(58.7) Provision for (benefit from) income taxes (4.4) 9.9 (2.3) Financing expenses 7.4 7.5 6.5 Depreciation 16.3 20.2 29.0 Reconciliations Amortization of
Slide 33: Reconciliations of Adjusted Net Income
USD Million Year Ended Year Ended Year Ended December December December 31, 2019 31, 2020 31, 2021 2019 2020 2021 Net Income (loss) $33.9 $34.5 $(58.7) Amortization of intangible assets 18.8 18.8 18.8 Offering costs 0.9 7.0 Transaction related costs Foreign currency (gains) losses (2.0) (1.5) 0.8 Rec