Slide 1: Investor Presentation
Investor Presentation February 26, 2025 1 INVESTOR PRESENTATION
Slide 2: Disclaimers
Disclaimers Forward Looking Statements Non-GAAP Financial Measures This presentation contains “forward-looking statements” within the meaning of the Private Securities Litigation This presentation includes certain financial measures not presented in accordance with United States generally Reform Act
Slide 3: Outsourcing reimagined for the innovation age
OUR VISION OUR SOLUTIONS OUR RESULTS Outsourcing Digital Customer $274mm $995mm Experience Record Q4 2024 Record Full-Year 2024 reimagined for the Revenue Revenue innovation age +17.1% +$70mm Year-over-Year Revenue Above Initial Trust + Safety Q4 2024 Rev. Growth 2024 Midpoint Guide $54mm $210mm Q4
Slide 4: Continued Profitable Performance in Q4 2024
Continued Profitable Performance in Q4 2024 Highlights $280 Quarterly Revenue / YoY Growth (in millions) ● Delivered record quarterly and full-year revenue of $274 million and $995 million, respectively $260 ● Beat our Q4 top-end revenue guidance, delivering year-over-year growth of ~17% DCX, T+S, an
Slide 5: Continued Profitable Performance in Q4 2024
Continued Profitable Performance in Q4 2024 Q4 key client wins Q4 highlights ● DCX: 1) successfully signed and ramped our first large commercial healthcare payor contract, 2) expanded the scope of work for a Top 20 provider of smart home security and technology solutions to ~59,000 +8% Focused 1,200 t
Slide 6: Expanding Our Global Footprint
Our Headcount Expanding Our Global Footprint as of December 31, 2024 28 sites and a fully-functional, scaled work at home solution across 12 countries ~59,000 Ireland - WFH Croatia - 2 sites Serbia - WFH USA - 2 sites Greece - 2 sites Japan - WFH Taiwan - 1 Site Mexico - 1 site India - 4 sites Phili
Slide 7: Service Offerings
Service Offerings INVESTOR PRESENTATION
Slide 8: Digital Offerings Powered by Differentiated Technology Solutions
Digital Offerings Powered by Differentiated Technology Solutions 61% 25% 14% Digital Trust + Safety AI Services Customer Experience Note: Percentages based on revenue contribution during the last twelve months ended December 31, 2024 8 INVESTOR PRESENTATION
Slide 9: Digital Customer Experience
Digital Customer Experience Ever-increasing user expectations and competition necessitate CY 2024 Revenue world class customer care. Founded on innovation and a people-first 61% $612mm culture, TaskUs delivers excellent CX support consistently for the world’s leading brands. The digital nature of the
Slide 10: Trust + Safety
Trust + Safety Content Moderation User generated content is growing at an exponential rate. CY 2024 Revenue Wherever content is created by users, platforms must review 25% $248mm and enforce policy guidelines to protect their communities. Today, TaskUs teammates review content posted by users and ad
Slide 11: AI Services
AI Services In our Al Services service line, our teammates collect, annotate, and evaluate data to create the raw materials that artificial intelligence CY 2024 Revenue solutions, such as large language models and multimodal generative 14% $135mm Al, are built on. Nearly every Al application being bu
Slide 12: Why We Win & Growth Strategies
Why We Win & Growth Strategies INVESTOR PRESENTATION
Slide 13: Why We Win: Expertise, Speed, Culture
Why We Win Specialization not scale. We specialize in the Expertise unique innovative industry segments of our clients. We identify emerging demand for specialized services and build teams of experts, processes, and tools for each segment. Our clients are growing exponentially. So we Speed are agile
Slide 14: Expertise: Focused on the World's Most Innovative Companies
Expertise: Focused on the World’s Most Innovative Companies Target markets Client highlights Entertainment + ● ~200 global clients Social media Retail + E-commerce Gaming ● #1 audio and #1 video subscription platforms On Demand Travel + Technology + ● 4 out of 5 of the world’s Streaming Media larges
Slide 15: Focused Growth Levers for 2025
Focused Growth Levers for 2025 Reimagine our Business for the AI Era Focus on the Complex We are positioning TaskUs to be an AI-Winner by investing in We are expanding our Specialized Services by moving up the services focused on developers of GenAI and foundation model value chain into services and
Slide 16: Strong Track Record of Sales Wins Across New and Existing Clients
Strong Track Record of Sales Wins Across New and Existing Clients Total Win Rate ($ basis) as %1 New Clients Won (#) > $10M Clients2 47 21 40 39 62% 60% 17 17 56% 55% 53% 50% 45% 40% 2022 2023 2024 2022 2023 2024 2022 2023 2024 1 Total Win Rate included opportunities from both New and Existing Clien
Slide 17: Financial Performance
Financial Performance 17 INVESTOR PRESENTATION
Slide 18: Specialized Services Revenue Profile
Specialized Services Revenue Profile Revenue by service line (%) $960mm ● Digital Customer Experience $924mm ● Trust + Safety ● AI Services $995mm Revenue by delivery geography (%) $960mm ● Philippines ● United States $924mm ● India $995mm ● Rest of world 18 INVESTOR PRESENTATION
Slide 19: Attractive Profitability and Margin Profile
Attractive Profitability and Margin Profile USD Million Adjusted EBITDA1 Adjusted Net Income1 23.9% Margin (%)1 23.2% 21.1% $223 14.9% $221 $210 1 Margin (%) 13.7% 11.9% $143 Adjusted $127 Adjusted Net $119 EBITDA1 Income1 2022 2023 2024 2022 2023 2024 1 See Appendix for reconciliation to most compara
Slide 20: Attractive Cash Flow Profile
Attractive Cash Flow Profile1 59.3% Adjusted EBITDA 51.2% Conversion 46.3% %1 0.6 0.6 $131 $107 $103 Net Debt to Adjusted Leverage 0.3 Ratio Adjusted Free Cash Flow1 2022 2023 2024 2022 2023 2024 1 See Appendix for reconciliation to most comparable GAAP measure. 20 INVESTOR PRESENTATION
Slide 21: Financial Highlights
Financial Highlights CY 2023 CY 2024 Increasingly diversified revenue base Consistent track record of $924mm $995mm profitability Revenue Revenue Significant operating leverage (3.8)% +7.6% Strong free cash flow Revenue Decline YoY Revenue Increase YoY Low leverage on balance sheet 23.9% 21.1% Capital r
Slide 22: 2025 Outlook
2025 Outlook USD Millions 2025 Outlook1, 2 Q1 Full Year Revenue $270 to $272 $1,095 to $1,125 Revenue growth (YoY) at midpoint 19.1% 11.6% Adjusted EBITDA Margin1 ~20% ~21% Adjusted Free Cash Flow2 N/A ~$100 1 Financial outlook provided as of February 26, 2025 as part of TaskUs’ Q4 2024 earnings cal
Slide 23: Appendix
Appendix 23 INVESTOR PRESENTATION
Slide 24: Non-GAAP Reconciliations: Adjusted EBITDA
Non-GAAP Reconciliations Adjusted EBITDA USD Thousand Three months ended Year ended December 31, December 31, 2024 2023 2024 2023 Net income $ 8,859 $ 16,277 $ 45,870 $ 45,690 Provision for income taxes 9,373 11,417 28,311 29,342 Financing expenses 5,017 5,576 21,549 21,717 Depreciation 9,698 10,889
Slide 25: Non-GAAP Reconciliations: Adjusted Net Income
Non-GAAP Reconciliations Adjusted Net Income USD Thousand Three months ended Year ended December 31, December 31, 2024 2023 2024 2023 Net income $ 8,859 $ 16,277 $ 45,870 $ 45,690 Amortization of intangible assets 4,980 5,070 19,935 20,346 Transaction costs - - - 245 Earn-out consideration - - - 7,8
Slide 26: Non-GAAP Reconciliations: Adjusted earnings per share
Non-GAAP Reconciliations Adjusted earnings per share Three months ended Year ended December 31, December 31, 2024 2023 2024 2023 GAAP diluted EPS $ 0.10 $ 0.18 $ 0.50 $ 0.48 Per share adjustments to net income 0.21 0.17 0.79 0.84 Adjusted EPS $ 0.31 $ 0.35 $ 1.29 $ 1.32 Weighted-average common stock
Slide 27: Non-GAAP Reconciliations: Free Cash Flow
Non-GAAP Reconciliations Free Cash Flow and Adjusted Free Cash Flow USD Thousand Three months ended Year ended December 31, December 31, 2024 2023 2024 2023 Adjusted EBITDA $ 53,795 $ 59,016 $ 209,867 $ 220,797 Net cash provided by operating activities $ 40,658 $ 39,775 $ 138,888 $ 143,670 Purchase
Slide 28: Reconciliations of Adjusted EBITDA
USD Thousand Year ended December 31, 2022 2023 Net Income (loss) $ 40,422 $ 45,690 Provision for (benefit from) income taxes 24,111 29,342 Financing expenses 11,921 21,717 Depreciation 37,915 40,391 Reconciliations Amortization of intangible assets EBITDA 19,882 $ 134,251 20,346 $ 157,486 of Adjusted
Slide 29: Reconciliations of Adjusted Net Income
USD Thousand Year ended December 31, 2022 2023 Net Income (loss) $ 40,422 $ 45,690 Amortization of intangible assets 19,882 20,346 Reconciliations Transaction costs 953 245 Earn-out consideration 9,729 7,863 of Adjusted Foreign currency (gains) losses 7,967 431 Net Income Loss on disposal of assets
Slide 30: Reconciliations of Free Cash Flow and Adjusted Free Cash Flow
USD Thousand Year ended December 31, Reconciliations 2022 2023 Adjusted EBITDA $ 223,204 $ 220,797 of Free Cash Net cash provided by operating activities $ 147,095 $ 143,670 Purchase of property and equipment (43,758) (30,995) Flow and Free Cash Flow $ 103,337 $ 112,675 Adjusted Free Payment for ear
Slide 31: Definitions of Non-GAAP Metrics
Definitions of Non-GAAP Metrics EBITDA and Adjusted EBITDA EBITDA is a non-GAAP profitability measure that represents net income or loss for the period before the impact of the benefit from or provision for income taxes, financing expenses, depreciation, and amortization of intangible assets. EBITDA eli
Slide 32: Thank you all for your ongoing support and partnership
Thank you all for your ongoing support and partnership. We are already well on our way. 32 INVESTOR PRESENTATION