Sinch Ab · OMXSTO:SINCH
Sinch Ab — Merger or Acquisition (March 2020)
14 slides from Sinch Ab's merger presentation, Mar 19, 2020
Slide 1: Acquisition of Chatlayer
Acquisition of Chatlayer 19 March 2020 Oscar Werner CEO Roshan Saldanha CFO Thomas Heath Chief Strategy Officer & Head of Investor Relations
Slide 2: Sinch at a glance
SEK 5.0bn SEK 574m SEK 18bn 722 33 countries with revenue in the Adj. EBITDA in the Market Cap people local presence past 12 months past 12 months 40 billion Publicly listed on Customer engagement through mobile technology engagements per year NASDAQ in Stockholm Scalable cloud communications Servin
Slide 3: Technology evolution in messaging
Technology evolution in messaging Text Conversational notifications —_ messaging Next-generation messaging offers a step-change in customer experience
Slide 4: Objectives and products by customer engagement stage
S TA G E Revenue Service Customer generation enablement care OBJECTIVE Add revenues Use CPaaS functionality in Handle customer support Reduce churn own apps and products Improve customer Improve efficiency experience Reduce cost Reduce contact center cost PRODUCTS Rich SMS with dynamic One Time Pass
Slide 5: Playbook for profitable growth
Playbook for profitable growth Software- as-a-Service Empower businesses to leverage rich and conversational messaging Increase our software value-add (CPaaS) in addition to our connectivity offering Increase stickiness with maintained scalability Ensure leading direct global connectivity without mi
Slide 6: Leveraging M&A to meet strategic objectives
Leveraging M&A to meet strategic objectives Technology & Go To market Complementary technology that fits our strategic product roadmap Go To Market-ability in relevant products and geographies Increased software value-add with higher gross margin Future growth drivers Acquire sticky customer relatio
Slide 7: Sinch history timeline 2008-2020
2009 2010 2014 2015 2016 2017 2018 2019 2020 2008
Slide 8: Deal rationale
Deal rationale Founded in 2018 Cloud-based software platform to build high-performing chat- and voicebots in multiple languages Custom Al for superior Natural Language Understanding Team of 17 people in Antwerp, Belgium Chatlayer "Technology and Go To Market”-type acquisition to strengthen product o
Slide 9: Chatlayer platform: languages, bots, own AI, integrations
100+ languages | Text- and voicebots | Own AI | No-code configuration | Analytics & Training Integration partners Select customers Livechat integrations CRM integrations Text and voice channels Facebook Amazon Google Web WhatsApp Messenger Twitter Phone Alexa Assistant
Slide 10: Adding intelligence to messaging
KD Welcome to KD Insurance. Hi! I’m KDbot at KD Insurance! 13:35 Select your option: I can help you with all your Reply for Home insurance Adding intelligence insurance questions! Reply for Auto insurance 13:35 First-generation to messaging Reply for Life insurance Conversational AI uses chatbots us
Slide 11: Continuous learning for higher performance
Continuous learning for higher performance All users User messages TATS 30.250 % Introduction Lost item % Departure times 5.3% Thalys 49% Discounts { 24% | Not understood 700% ) Not understood 3.025 126% Arrival time 17.6% Arrival location 53% Departure time % First or second clase Departure time %
Slide 12: Customer case: Banking & Finance
Customer case: Banking & Finance | Chatlayer.ai Conversational Al for Belfius * Belfius is a tier 1 bank in Belgium servicing 3.5 million customers. + Its mobile app is the most used banking app in Belgium and has won numerous awards for its convenience. * Chatlayer helped the bank become even more
Slide 13: Financial targets
Financial targets Targets: Adjusted EBITDA per share, rolling 12 months * Adjusted EBITDA per share to grow 20% per year 12.0 * Net debt < 2.5x adjusted EBITDA 40.0 over time 8.0 60 Performance: ¢ Adjusted EBITDA per share grew “ 54% in Q4 19, measured on a rolling 2 | | 12 month basis 0.0 Net debt/
Slide 14: Thanks!