Slide 1: Q1 2026 Investor Presentation
INVESTOR PRESENTATION MAY 7, 2026 Q1 2026 ©2026 All rights reserved Laurinda Pang, CEO Jonas Dahlberg, CFO Mia Nordlander, SVP Investor Relations & Sustainability 1
Slide 2: Key highlights
Key highlights Solid quarter of profitable growth • Driven by strong performance in the Americas and our Voice products • 3% organic revenue growth, 5% organic gross profit growth and 10% organic adjusted EBITDA growth ©2026 All rights reserved Advanced our leadership in AI-powered communication • S
Slide 3: Continuing to execute on our strategy
Continuing to execute on our strategy Growth reacceleration EBITDA margin expansion Active capital allocation We are focused on profitable We are reshaping our business to We are driving continued ©2026 All rights reserved and sustainable growth expand margins over time strong cash generation • Ente
Slide 4: Continued commercial momentum
Continued commercial momentum New customer wins Existing customer wins New partner wins • Secured multi-million USD voice deal with • Signed USD 7-figure, multi-year global • Won multi-year SMS deal with global hyperscale AI enabled contact center SMS deal with major financial services beauty brand
Slide 5: A bold vision demands true partners, playing to their strengths
A bold vision demands true partners, playing to their strengths Visionary enterprise ready for ©2026 All rights reserved transformation Global connectivity, advanced security, robust voice services and messaging APIs Powerful, flexible, and scalable Genesys Cloud CX platform 5
Slide 6: Making Voice AI actionable
Making Voice AI actionable Voice Relay is the bridge connecting live voice calls to text-based AI agents How it works Instantly translates live audio to text and ©2026 All rights reserved • generates human-like speech responses. The fastest path from text agent to live voice • Eliminates the need to
Slide 7: Product innovation – Voice relay
Product innovation – Voice relay ©2026 All rights reserved 7
Slide 8: Financials
©2026 All rights reserved 8 Financials
Slide 9: Organic growth in strong FX headwind
Organic growth in strong FX headwind Organic net sales growth 3% -- Driven by Net sales, SEKm Gross Profit, SEKm Americas and all product categories 7 729 2 582 6 792 7 041 7 150 7 049 6 616 6 659 6 756 6 493 2 312 2 386 2 406 2 408 2 322 2 318 2 378 2 214 Organic gross profit growth 5% -- ©2026 All
Slide 10: Development by segment
Development by segment Share of Gross Profit Q1 2026, % 15% Americas 63% EMEA 22% APAC Strong and profitable Stable position and new India and traffic cost growth EVP of EMEA driving decline ©2026 All rights reserved • 7% organic revenue growth, • Solid growth in the • Solid development of API 10% o
Slide 11: Solid and stable profitability
Solid and stable profitability Gross margin, % EBITDA margin, % 36% EBITDA margin Adjusted EBITDA margin 35% 35% 35% 16% 14% 14% 34% 34% 34% 13% 13% 13% 34% 12% 13% 13% 34% ©2026 All rights reserved 34% 33% 12% 12% 13% 13% 12% 11% 11% 11% 11% 8% 11% 32% 4% 4% 30% 0% Q1 24 Q2 24 Q3 24 Q4 24 Q1 25 Q2
Slide 12: Cost control supporting organic Adj EBITDA growth
Cost control supporting organic Adj EBITDA growth Adj Opex, SEKm Adj EBITDA, SEKm 1 600 1 519 1 453 1 403 1 446 1 392 6% 889 869 915 933 12% 822 10% 800 ©2026 All rights reserved 1 200 5% 4% 10% 8% 8% 800 2% 8% 8% 6% 3% 400 6% 1% 2% 4% 400 0% 2% -1% 0 -2% 0 0% Q1 25 Q2 25 Q3 25 Q4 25 Q1 26 Q1 25 Q2
Slide 13: Solid cash conversion in quarter and R12
Solid cash conversion in quarter and R12 Cash conversion – FCF/Adj EBITDA, R12 Cash flow after investments (FCF), SEKm 80% 1 000 786 ©2026 All rights reserved 54% 800 60% 50% 40% 600 523 39% 38% 40% 375 400 244 20% 200 0 0% Q1 25 Q2 25 Q3 25 Q4 25 Q1 26 Q1 25 Q2 25 Q3 25 Q4 25 Q1 26 -200 -104 • R12
Slide 14: Solid cash flow and solid balance sheet supporting share buy-backs
Solid cash flow and solid balance sheet supporting share buy-backs • Net debt/Adj EBITDA increased to 2.0x mainly due to share repurchases Net debt/Adjusted EBITDA R12m* Outstanding shares, end of quarter • Repurchased 125.9m shares for SEK ©2026 All rights reserved -16%** 2.0 3434m Q2 25-Q1 26 of s
Slide 15: Share buybacks supporting continued strong development of Adj EBITDA/share
Share buybacks supporting continued strong development of Adj EBITDA/share Adjusted EBITDA R12M per share outstanding* +15% p.a. Strong historical growth in Adj EBITDA/share, + 29% CAGR since IPO 5.00 ©2026 All rights reserved +29% CAGR 4.67 4.31 4.25 4.36 Adj EBITDA R12M/share outstanding +15% 3.73
Slide 16: Q&A
©2026 All rights reserved 16 Q&A
Slide 17: Thanks!
Thanks! ©2026 All rights reserved For more information, contact: Mia Nordlander SVP Investor Relations & Sustainability mia.nordlander@sinch.com 17
Slide 18: Connecting every business with every customer, everywhere in the world
Connecting every business with every customer, |everywhere in the world Scalable cloud communications platform for messaging, voice and email ©2026 All rights reserved 200K+ 900bn+ 59 business customers interactions per year countries with local presence SEK 27bn SEK 9.2bn SEK 3.5bn net sales in the
Slide 19: Income statement
Income statement SEKm Q4 24 Q1 25 Q2 25 Q3 25 Q4 25 Q1 26 2025 R12M Net sales 7,729 7,049 6,616 6,659 6,756 6,493 27,080 26,524 Cost of services sold -5,147 -4,641 -4,294 -4,341 -4,378 -4,278 -17,654 -17,291 Gross profit 2,582 2,408 2,322 2,318 2,378 2,214 9,426 9,233 ©2026 All rights reserved Opera
Slide 20: Cash flow
Cash flow SEKm Q4 24 Q1 25 Q2 25 Q3 25 Q4 25 Q1 26 2025 R12M Profit or loss before tax -333 -8 80 173 227 171 472 651 Adjustment for non-cash items 991 738 740 650 437 769 2,565 2,596 Income tax paid -45 -111 -334 -131 25 26 -550 -413 Cash flow before changes in working capital 613 619 486 692 689 9
Slide 21: Cash conversion
Cash conversion SEKm Q4 24 Q1 25 Q2 25 Q3 25 Q4 25 Q1 26 2025 R12M Adjusted EBITDA 1,003 889 869 915 933 822 3,605 3,539 Net interest paid -103 -76 -73 -61 -61 -64 -271 -258 Paid taxes -45 -111 -334 -131 25 26 -550 -413 Other items -242 -83 24 -32 -207 182 -298 -33 ©2026 All rights reserved Cash flo