Taskus, Inc. · NASDAQ:TASK
Taskus — 44th Annual Growth Stock Conference (June 2024)
19 slides from Taskus's conference presentation, Jun 5, 2024
Slide 1: TaskUs - 44th Annual Growth Stock Conference
TaskUs Bryce Maddock Chairman & CEO 44th Annual Growth Stock Conference Wednesday, June 5, 2024 1 CONFIDENTIAL - COMPANY OVERVIEW
Slide 2: Disclaimers
Disclaimers Forward Looking Statements This presentation contains “forward-looking statements” within the meaning of the Private Securities Litigation Philippines and India; our failure to comply with applicable data privacy and security laws and regulations; Reform Act of 1995. Forward-looking stat
Slide 3: Outsourcing reimagined for the innovation age
OUR VISION OUR SOLUTIONS OUR RESULTS Outsourcing Digital Customer $227.5mm $50.6mm Experience Q1 2024 Revenue Q1 2024 Adj EBITDA1 reimagined for the innovation age 20%+ 22.2% Q1 YoY Increase Multi- Adj. EBITDA Margin1 Trust & Safety Service Line Clients Q1 2024 $3.0mm $47.6mm Revenue Above Free Cash
Slide 4: Our Story
Our Story 4 CONFIDENTIAL - COMPANY OVERVIEW
Slide 5: Expanding Our Global Footprint
as of March 31, 2024 Expanding Our Global Footprint Our Headcount 27 sites and a fully-functional, scaled work at home solution across 12 countries ~49,600 Ireland - WFH Croatia - 2 sites Serbia - WFH USA - 3 sites Greece - 1 site Japan - WFH Taiwan - 1 Site Mexico - 1 site India - 5 sites Philippin
Slide 6: Digital Offerings Powered by Differentiated Technology Solutions
Digital Offerings Powered by Differentiated Technology Solutions 66% 20% 14% Digital Trust + Safety AI Services Customer Experience Note: Percentages based on contribution to year-end December 2023 revenue 6 CONFIDENTIAL - COMPANY OVERVIEW
Slide 7: Digital Customer Experience
Digital Customer Experience 2023 Revenue Ever-increasing user expectations and competition necessitate 66% $606mm world class customer care. Founded on innovation and a people-first culture, TaskUs delivers excellent CX support consistently for the world’s leading brands. The digital nature of the su
Slide 8: Trust + Safety
Trust + Safety Content Moderation 2023 Revenue User generated content is growing at an exponential rate. 20% $187mm Wherever content is created by users, platforms must review and enforce policy guidelines to protect their communities. Today, TaskUs teammates review content posted by users and adver
Slide 9: AI Services
AI Services 2023 Revenue In our Al Services service line, our teammates collect, annotate, and 14% $132mm evaluate data to create the raw materials that artificial intelligence solutions, such as large language models and multimodal generative Al, are built on. Nearly every Al application being built
Slide 10: AssistAI powered by TaskGPT
AssistAI powered by TaskGPT AssistAI is TaskUs’ agent-facing co-pilot technology built on our TaskGPT platform. It delivers knowledge assist capabilities to teammates so they can provide quick, accurate resolutions based on client data and policies. AssistAI is free of charge to all TaskUs clients.
Slide 11: Why We Win
Why We Win We specialize in the unique innovative Expertise industry segments of our clients. We build teams of experts, processes, and tools for each segment. We have built a culture that feels much more Culture like our tech clients than the service providers we compete with. We are agile, flexible
Slide 12: Expertise: Focused on the World's Most Innovative Companies
Expertise: Focused on the World’s Most Innovative Companies Target markets Client highlights Entertainment + ~200 clients globally Social media Retail + E-commerce ● Gaming ● #1 audio and #1 video streaming service On Demand Travel + Technology & providers Streaming Media Transportation Generative A
Slide 13: Culture: Unique Culture Drives Employee and Client Satisfaction
Culture: Unique Culture Drives Employee and Client Satisfaction TaskUs 2023 Client NPS 73 13 CONFIDENTIAL - COMPANY OVERVIEW
Slide 14: Focused Growth Levers for 2024
Focused Growth Levers for 2024 Take Share From Competitors Leverage our Industry Expertise to Cross-Sell our Specialized Services We continue to see meaningful opportunities from recent Take advantage of the significant opportunities where we industry consolidation as clients diversify their vendor a
Slide 15: Financial Highlights
Financial Highlights TTM Q1 ‘24 CY 2024 Guidance Increasingly diversified revenue base Consistent track record of $917mm $937.5mm profitability Revenue Revenue at midpoint Significant operating leverage (4.1)% 1.4% Revenue Decline YoY Revenue Growth YoY at midpoint Strong free cash flow Low leverage on
Slide 16: Attractive Profitability and Margin Profile
Attractive Profitability and Margin Profile USD Million Adjusted EBITDA1 Adjusted Net Income1 24.7% 23.9% 23.2% 23.6% Margin (%) 22.4% $223 17.0% $221 $216 14.9% Margin (%) 14.5% 13.7% $188 13.2% $143 $129 $127 $121 $107 $69 Adjusted Adjusted Net EBITDA1 Income1 2020 2021 2022 2023 TTM Q1 ‘24 2020 202
Slide 17: Investment Priorities
Investment Priorities Key Criteria Acquisition Criteria: What We Want to Buy: Successful, Recurring Revenue New Horizontal Technology Tech-enabled Business Models Offerings Advancement Outsourcing with Predictable Businesses Profit Margins Strong High Growth Clients Vertical or Niche Acqui-hires Manag
Slide 18: 2024 Outlook
2024 Outlook USD Millions Current 2024 Outlook1 Q2 Full Year Prior Guidance Revenue $230 to $232 $925 to $950 $900 to $950 Revenue growth (YoY) at midpoint 0.8% 1.4% 0.1% Adjusted EBITDA Margin 22% to 22.5% 22% to 23% 22% to 23% Free Cash Flow N/A $ 120 to $ 130 $ 120 to $ 130 1 Financial outlook pr
Slide 19: Outsourcing reimagined for the innovation age.
Outsourcing reimagined for the innovation age. 19 CONFIDENTIAL - COMPANY OVERVIEW
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