Pb Fintech Limited · NSE:POLICYBZR
Pb Fintech — Q3 FY26 Earnings Presentation
128 slides from Pb Fintech's earnings presentation, January 2026
Slide 1: Earnings Call
Earnings Call Quarter ended December 2025
Slide 2: What do we do?
What do we do? PB Fintech The umbrella entity comprising of India’s leading marketplaces that offer end-to-end insurance & credit solutions to consumers with an aim to help the Indian middle class secure social security – financial protection against death & disease, child education planning, pensio
Slide 3: Key Highlights: Q3 FY26
Key Highlights: Q3 FY26 Total Insurance Premium is at ₹7,965 Cr, a growth of 45% YoY Total Lending Disbursal is at ₹9,986 Cr, a growth of 84% YoY Protection (Health & Term Insurance) New Premium grew 68% YoY Core Online Insurance Premium grew 44% YoY Core Lending Disbursal improved sequentially, up
Slide 4: Overall business
Overall business Insurance Premium excluding GST for like-to-like comparison Premium Q1 Q2 Q3 Q4 FY (excluding GST) FY23 2,160 2,272 2,693 3,215 10,341 FY24 2,689 3,118 3,815 4,609 14,231 FY25 4,380 4,919 5,501 6,322 21,122 FY26 5,928 6,824 7,965 - - Premium Q1 Q2 Q3 Q4 FY (including GST) FY23 2,430
Slide 5: Overall business Q3 YoY
Overall business Q3 YoY Revenue grew at 37% YoY with improving margins Q3 FY25 Q3 FY26 YoY ₹ Crores Core Core Core New New New Total Online Total Online Total Online Initiatives Initiatives Initiatives Business Business Business Premium 5,501 3,730 1,771 7,965 5,362 2,603 45% 44% 47% Revenue 771 1,0
Slide 6: Overall business Q3 QoQ
Overall business Q3 QoQ Revenue grew at 10% QoQ with improving margins Q2 FY26 Q3 FY26 QoQ ₹ Crores Core Core Core New New New Total Online Total Online Total Online Initiatives Initiatives Initiatives Business Business Business Premium 6,824 4,746 2,078 7,965 5,362 2,603 17% 13% 25% Revenue 958 1,0
Slide 7: Overall business 9M YoY
Overall business 9M YoY Revenue grew at 36% with improving margins 9M FY25 9M FY26 YoY ₹ Crores Core Core Core New New New Total Online Total Online Total Online Initiatives Initiatives Initiatives Business Business Business Premium 14,799 10,340 4,459 20,717 14,194 6,523 40% 37% 46% Revenue 2,196 2
Slide 8: Overall business
Overall business Q3 PAT grew 165% YoY Q3 Q3 9M 9M ₹ Crores YoY YoY FY25 FY26 FY25 FY26 Adjusted EBITDA 79 199 154% 184 445 142% (non-GAAP) ESOP Charges 51 41 179 154 EBITDA 28 159 475% (19) 291 Undef Depreciation 34 34 88 101 Finance Cost 9 9 25 27 Other Income 100 85* 307 268 Exceptional item 0 0 4
Slide 9: Overall business Q3
Overall business Q3 48% CAGR in Revenue; significant & consistent PAT growth since Public Listing 1,771 Revenue PAT 1,292 PAT margin 871 610 367 189 11% 37 4% 71 6% -87 -14% -298 -81% Q3 Q3 Q3 Q3 Q3 FY22 FY23 FY24 FY25 FY26 • Impact of ₹1.09 Cr in FY23-FY26 (FY23: ₹4 Lacs, FY24: ₹10 Lacs, FY25: ₹94
Slide 10: Overall business 9M YTD
Overall business 9M YTD 52% CAGR in Revenue; significant & consistent PAT growth since Public Listing 4,733 Revenue PAT 3,469 PAT margin 2,348 1,689 885 409 9% 4 0% 141* 4% -613 -478 -28% -69% 9M 9M 9M 9M 9M FY22 FY23 FY24 FY25 FY26 • *PAT excluding Exceptional item of ₹41 Cr in Q1 FY25 • Impact of
Slide 11: Overall business: Rolling 12 months
Overall business: Rolling 12 months Revenue grew 2.8x in 3 years; PAT 2.1% of the total premium 12 months Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Dec-25 ending (₹ Cr) Premium 6,152 6,880 7,901 9,034 10,341 10,870 11,715 12,837 14,231 1
Slide 12: Q3: Insurance Premium grew 5.1x and Disbursal grew 5.2x
Q3: Insurance Premium grew 5.1x and Disbursal grew 5.2x Insurance Premium Disbursals (₹ Cr) (₹ Cr) 9,986 7,965 New Initiatives Core Online Business Core Online Business New Initiatives 5,501 5.1x 5.2x 5,437 3,815 3,580 2,693 3,021 1,560 1,928 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 FY22 FY23 FY24 FY25 FY26 FY
Slide 13: Growth accelerated for Core New Insurance Premium
Growth accelerated for Core New Insurance Premium (net of Savings business) Core New Premium YoY growth 70% 64% 56% 49% 44% 45% 38% 41% 40% 40% 39% 39% 40% 36% 34% 37% 38% 35% 30% 34% 21% 18% 19% 15% Total With Savings Without Savings FY24 FY24 FY24 FY24 FY25 FY25 FY25 FY25 FY26 FY26 FY26 Q1 Q2 Q3 Q
Slide 14: Core Online Business: Rolling 12 months
Core Online Business: Rolling 12 months Revenue growth 33% CAGR with margin improvement from 3% to 19% in 3 years 12 months ending Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Dec-25 (₹ Crores) Revenue 1,200 1,337 1,484 1,591 1,710 1,855 2,
Slide 15: Q3: New Initiatives
Q3: New Initiatives Continued leadership with accelerated growth & improving efficiency New Initiatives Margin % (₹ Cr) 732 3% 6% Revenue 0% 521 -12% EBITDA -7% -3% -13% -29% 278 185 Contribution Margin % -81% 50 EBITDA % -37 -35 -24 -101% -51 -54 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 FY22 FY23 FY24 FY25 FY
Slide 16: New initiatives: Rolling 12 months
New initiatives: Rolling 12 months Revenue grew 4x in 3 years 12 months ending Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 Dec-24 Mar-25 Jun-25 Sep-25 Dec-25 (₹ Crores) Revenue 225 355 503 638 848 863 914 1,007 1,062 1,259 1,451 1,694 1,904 2,073 2,322 2,533 Contribu
Slide 17: Renewal / Trail revenue
Renewal / Trail revenue 38% growth YoY on 12M Rolling basis 12 Months Rolling Renewal / Trail Revenue (₹ Cr) Insurance Credit 841 Δ233 608 Δ184 Δ137 424 Δ82 287 Δ58 205 Δ58 147 89 17
Slide 18: Insurance Continues to Scale
Insurance Continues to Scale Improving Efficiency & Customer Experience “Har Family Hogi Insured!” We aim to protect every family in India against the financial impact of Death, disease & disability by having Health and Life insurance. We continue expanding our regional reach using TV campaigns in
Slide 19: Continue to focus on serving financial needs of varied segments
Continue to focus on serving financial needs of varied segments Our new brand purpose “Har Sapna Hoga Sach” powers our mission of building a consumer-focused financial wellness platform We continue to enable access to credit for India’s diverse consumer segments, through transparency, wide choic
Slide 20: Two leading consumer destinations
Two leading consumer destinations Policybazaar Paisabazaar 132.1 mn 56.8 mn Registered Consumers(1) Consumers accessed their Credit Scores(4) Consumers who Consumers who 24.6 mn have purchased at least one insurance 7.1 mn have made at least one transaction on Transacting Consumers(2) policy through
Slide 21: policybazaar
policybazaar@
Slide 22: India's macro in place for sustained growth: Growing middle class
India’s macro in place for sustained growth Growing middle class with rising incomes Rising GDP per capita (US$) Growing middle class adult population (Mn) Affluent 20-25 Well-off 90-100 Middle Income 470-500 (Credit Active, Underserved & Unserved) 200-210 Low Income (Unserved) 160-170 Low Income (N
Slide 23: India's macro: Favorable consumer demographics
India’s macro in place for sustained growth Favorable consumer demographics Young population with 56% Millennials & Gen Z pop’n in India Consumer Demographics Median Age Young & tech-savvy population Others 38.5 37.9 5% Gen X Gen Z 14% 26% 27.9 Increasing nuclearization of families Gen Migration to
Slide 24: India's macro: Rising smartphone users
India’s macro in place for sustained growth Rising smartphone users Smartphone penetration in India Smartphone Users Increased multi-fold over the years across geographies (Mn) 75% 71% 66% China 950-980 61% 54% India 630-680 46% US 260-280 35% 29% Indonesia 190-200 23% 19% Philippines 72-80 15% 10%
Slide 25: India's macro: Internet & smartphone users pushing digital transactions
India’s macro in place for sustained growth Internet & Smartphone users pushing digital transactions India Users (Mn) 2018 2023 2028 (P) 2 Access to the 500-550 700-750 1040-1080 internet 0 Smartphone users 350-400 630-680 950-990 2 Online transactors 100-120 400-450 800-850 3 Internet Users across
Slide 26: India's macro: Digital & non-cash transactions on the rise
India’s macro in place for sustained growth Digital & non-cash transactions on the rise Volume Volume of Digital of Digital Transactions Transactions (Bn)(Bn) in India Value Value of Digital of Digital Transactions Transactions (USD(US$ in India Tn) Tn) 60-70 500-550 30 164 18 44 FY21 FY24 FY28P FY2
Slide 27: India's macro: Digital Public Infrastructure
India’s macro in place for sustained growth Government interventions for creating Digital Public Infrastructure (DPI) DPI rails Data Exchange Payments Identity Reserve Bank of India UIDAI, Govt Developer RBI, NPCI (RBI), MeitY Departments UPI Aadhaar Digilocker FASTag PMJDY Components Account Aggreg
Slide 28: India's macro: Financial services underpenetrated
India’s macro in place for sustained growth Financial Services underpenetrated – massive scope Retail lending Credit card Life insurance General insurance as % of GDP penetration (%) density (US$) density (US$) India 37% 5% 74 23 China 61% 1.6x 38% 7.6x 274 3.7x 234 10x UK 83% 2.2x 62% 12.4x 3,640 4
Slide 29: India's macro: Fintech slated for growth
India’s macro in place for sustained growth Fintech slated for growth Fintech Funding by segment Key themes shaping Fintech ecosystem Global India Power Law: Driving Affluent India credit driving access for significant next 200mn value creation Indians DPI rails Unlocking creating Vertical plays Ind
Slide 30: India's macro: Insurance penetration is abysmally low
India’s macro in place for sustained growth Insurance penetration is abysmally low 4.2% 4.2% 4.0% 3.7% 3.7% 3.8% 3.7% 3.4% 3.5% 3.3% 3.2% 3.2% 3.0% 2.8% 2.8% 2.8% 2.7% 2.7% 2.7% 2.6% 0.9% 1.0% 0.9% 1.0% 1.0% 1.0% 0.9% 0.7% 0.7% 0.8% FY15 FY16 FY17 FY18 FY19 FY20 FY21 FY22 FY23 FY24 Overall Life Non-
Slide 31: 66% of Health expenditure is Out-of-Pocket: Health insurance is needed
India continues to have one of the widest protection gaps 66% of Health expenditure is Out-of-Pocket: Health insurance is needed Health Expenditure by Source of Financing Out-of-Pocket Country as % Healthcare Expense India 66% Australia 15% Canada 15% China 36% France 9% Germany 12% Indonesia 47% Ja
Slide 32: Only 3% Life Coverage: Term Insurance is needed
India continues to have one of the widest protection gaps Only 3% Life Coverage: Term Insurance is needed Mortality protection gap (Protection required minus Life Coverage) Country Protection Gap India 97% US 82% Canada 47% Germany 72% France 49% Japan 59% Australia 72% China 88% Brazil 64% Note: Mo
Slide 33: The future is in Tier 2 & 3 cities
India is vast and growing The future is in Tier 2 & 3 cities Penetration (%) Density (USD) Geography Life Non-Life Total Life Non-Life Total USA & Canada 2.7 8.6 11.3 1,999 6,416 8,415 Advanced EMEA 4.3 3.0 7.4 1,957 1,351 3,308 Emerging EMEA 0.6 1.0 1.5 30 49 80 Advanced Asia Pacific 5.4 3.1 8.6 1,
Slide 34: Evolution of Insurance Distribution Channels
Evolution of Insurance Distribution Channels Early 2000s: Traditional Channels & 2010-2020: The transformative decade 2021: Sophisticated B2B2C & Initial Product Diversity PoSP Models Offline Direct/Agent Channel Offline Brokers Online B2B2C Brokers Online Direct Channel Bancassurance Online B2C Bro
Slide 35: India's Insurtech Ecosystem
India’s Insurtech Ecosystem Categories B2C B2B2C B2B PoSP agents & Sub-category B2C Broker Embedded Insurance Group Insurance consolidators Platform aggregating Insurtech selling Insurtech selling & selling insurance Insurtech selling group insurance through insurance embedded Description from multi
Slide 36: 24.6 mn Transacting Consumers, 62.9 mn Policies, ₹7,965 Cr Premium
93% Market share (online aggregators)^ 24.6 mn Transacting Consumers till date ₹ 7,965 Cr 62.9 mn Insurance premium Insurance Policies sold (Q3 FY26) (till date) 68% Protection (Health & Term insurance) 53 new premium growth YoY 90%+ Insurance (Q3 FY26) CSAT Partners • ^ Market share is as per the F
Slide 37: Policybazaar.com: Solving insurance challenges
Policybazaar.com Solving insurance challenges What are we solving ? How do we do it ? Human Intensive Operations Tech-Enabled Processes Data-Backed Innovation Dependence On High Cost Physical Distribution Digital Distribution Sharp Risk Assessment Information Asymmetry Product & Process Risk Transpa
Slide 38: Benefits to Consumers & Insurers
Benefits to Consumers & Insurers Benefits to the Consumer Benefits to the Insurer Operating Cost Tech-Based Efficiency Process innovation Consumer-Centric Design One-Stop Insurance Shop Trusted & Unbiased for Easy & Convenient with Advisory journeys Tailored Solutions Product & Price High-Quality Si
Slide 39: PB Advantage for consumers
PB Advantage for consumers Uniquely positioned for capturing mindshare Policybazaar provides a holistic product suite with seamless experience Customized journeys 900+ Product span Service & claims support Assistance using chatbots (from 53 insurers) (full stack experience) Natural language processi
Slide 40: PB Advantage for insurance partners
PB Advantage for insurance partners Leverage data and technology to create best in class products and experiences High quality • Data disclosure directly from the customer - bypassing agent channel which is prone to fraud customer disclosures • Tech based document verification Extensive historical •
Slide 41: Our Business model
Our Business model Consumer Fraud Detection & Driving Education First Notification Of Loss through Mass Media & PR Inbound Consumers Direct Traffic We Can Invest In Insurers Can Better Consumer Focus On Service & Claims New Product Assistance & Process Innovation Better Direct Declaration Consumer P
Slide 42: Our offerings from 53 partners
Our offerings from 53 partners Compliance-led Savings & Protection Products Others Products Investment Products Health Term Motor Travel Home Pet Insurance Insurance Insurance Insurance Insurance Insurance ~300 ~80 300 ~40 ~160 Plans Plans Plans Plans Plans 26 14 23 15 15 Insurance Insurance Insuran
Slide 43: Health Insurance: Special products
Health Insurance Catering to all insurance needs: Special products Healthy Individuals & Families Riders Senior Citizen Plans Plans to suit evolving needs: Yearly cover increase 30 minutes claim support Room Rent Waiver (In 250+ cities) Relationship manager For every customer Hospital Cash Benefit 2
Slide 44: Health Insurance: Affordable to unlimited coverage plans
Health Insurance Catering to all insurance needs: from Affordable plans to Unlimited coverage plans Affordable Plans Monthly Payment Mode for Cost effective plans with Promoting Wellness through Step affordability Limited ‘Room Category’ tracker for Improving affordability Share of Business 33% • Be
Slide 45: Health Insurance: Wholesome and niche products
Health Insurance Catering to all insurance needs: Wholesome offerings as well as Niche products OPD Cover OPD Cover OPD cover provides for medical care & treatments to Unlimited Tele-Consultation patients who do not need to stay overnight at the 24x7 access to doctors hospital/clinic Diagnostics Tes
Slide 46: Health Insurance: Enhanced coverage
Health Insurance Catering to all insurance needs: Enhanced coverage Advancing Coverage Standards: New Thresholds in Hospitalization & Pre-existing Illness Benefits Coverage for hospitalizations as brief as 2 hours, replacing the Plans with “Zero waiting period” earlier requirement of a minimum 24-ho
Slide 47: Term insurance: Salaried customers
Term insurance New-age products for all consumers: Salaried customers Plans that give Discounts on the basis of better risk HNI Plans with “Refund of Premium” assessment (mortality experience) High Sum Assured upto ₹20 Cr Risk-free investment with Peace of mind for customer Increased Penetration, ex
Slide 48: Term insurance: Affordable Credit Life Insurance
Term insurance Affordable Credit Life Insurance Affordable Credit Life Insurance protecting families from the burden of loan repayment Problem Statement Lifetime Premium (For 20 Years) Term insurance as attachment to home credit is Life Cover Loan Insurance Loan Insurance Saving expensive, thus low
Slide 49: Term insurance: Women, Self-employed & NRI
Term insurance New-age products for all consumers: Women, Self-employed & NRI Term insurance plans for housewives Plans for self-employed customers NRI-focused plans with ₹1 Cr Sum Assured 13% 15% Women Men Q3 FY24 Q3 FY26 Income documents Waiver Women-centric plans Worldwide Coverage Surrogate Crit
Slide 50: Motor Insurance: Pay-As-You-Drive
Motor Insurance Improving affordability Usage based plans: Pay-As-You-Drive 50
Slide 51: Motor Insurance: Improving affordability
Motor Insurance Improving affordability Monthly payment options Limited Network Plans & Additional Disclosures Multi-year plans 51
Slide 52: Motor Insurance: Consumer Connect
Motor Insurance Consumer Connect: Tools & Reminders 1 2 3 4 52 52
Slide 53: Savings plans
Savings plans Offering customer centric plans which compete with other asset classes From Capital Guarantee solutions to Low-cost ULIP vs Mutual Fund NRI-focused plans through Goal Based Offering Low-cost Market Linked Plans Lowest cost across asset classes GIFT City Wealth Low cost Mutual Fund - Cr
Slide 54: Savings plans: Investment Portfolio
Savings plans Customer Investment Portfolio as a Wealth Management Tool 54
Slide 55: Savings plans: Flexible Fund Management
Savings plans Flexible Fund & Investment Management: Switching funds or re-allocating premium 55
Slide 56: Pensionbazaar
Pensionbazaar A marketplace for retirement solutions Retirement marketplace for securing financial, health & social well-being with convenience Issues to solve for India’s 60+ years population expected to Strategy double by 20502 20% Delayed start Digital- First Personalized 90%+ of individuals aged
Slide 57: Segmental Market Reach Approach
Segmental Market Reach Approach Awareness brand campaigns in local / regional languages Tamil Marathi Telugu Hindi Punjabi Gujarati Oriya Malayalam Check out our Nominee Grief Support Program Bengali Kannada 57
Slide 58: Continuing to use humor as a tool
Continuing to use humor as a tool Awareness brand campaigns with Kapil Sharma STRIPES NO STRIPES Yehi ek difference nahi hai Zebra aur Donkey mein Engaging popular comedians like Kapil Sharma to create consumer awareness about serious subjects like The critical need of protection products (Health
Slide 59: Using multiple formats of mass-media for improving brand recall
Using multiple formats of mass-media for improving brand recall Boosting presence in relevant events & through TV show integrations Going beyond mainstream TV advertisement by Leveraging Sports events integrating with popular shows in Hindi as well as to raise awareness about health insurance region
Slide 60: The best of both worlds: Online B2C + Offline Push
The best of both worlds: Online B2C + Offline Push Direct to Consumer Retail Business Intermediary Led Business Online B2C Online B2C + Offline Push B2B2C Consumer Led business Consumer Led business Agent Led / Initiated business Consumers Consumers Consumers •Human touch •Tele-assistance during pur
Slide 61: New channels of access
New channels of access Offline Push through stores & in-person appointments Website / Mobile site Telephone Chat • Choice of products, pricing, • Assistance during purchase • Assistance during purchase combos • Service coordination – through chatbots • Unassisted purchase medicals + documentation •
Slide 62: Phygital approach
Phygital approach On-ground sales support in 200+ cities, helping convert better Benefits to consumer Cities with on-ground sales support Flexible & convenient in- person engagement Human touch Trust of the brand Policybazaar Post-sales independent verification to check mis- selling Benefits to PB I
Slide 63: Technology for Consumers & Insurance Partners
Technology for Consumers & Insurance Partners Seamless services using integrations for dedicated & real-time data pipes BU Tech: Customer Experience & Insurer Integrations Customer Experience Insurer Integration Layer Layer Consumer Tech Insurer Tech 63
Slide 64: Technology solutions for Consumers
Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle Customized solutions Personalized quotations & plan recommendations Easy Documentation Calendar Self-aided consumer Real-time Motor Vehicle using OCR & Management for journeys Endorsements Inspection Compute
Slide 65: Technology solutions for Consumers
Technology solutions for Consumers Customized & self-aided journeys throughout the lifecycle User friendly interface assisting customers throughout the lifecycle Fill-in customer details Compare products across insurers Self video inspection (Motor) Easy payment or Telemedical (Life / Health) proces
Slide 66: Technology solutions for Consumers: App experience
Technology solutions for Consumers A wholesome experience in the App: Self-help journeys for smooth pre-issuance experience Video inspection for Video verification for Medical scheduling for motor insurance life insurance term insurance 66
Slide 67: Technology solutions for Consumers: App
Technology solutions for Consumers A wholesome experience in the App Consumer Education Policy Management Renewals / Awareness 67
Slide 68: Technology solutions powered by AI
Technology solutions powered by AI Gen AI and other advanced tech solutions for Customers During Purchase Post-Sales Service Call-Based Assistance Case-specific advice for the Self-Help Tools customer as AI solutions help Digital dashboards for document agents interpret customer needs access, renewa
Slide 69: Technology solutions powered by AI
Technology solutions powered by AI Gen AI and other advanced tech solutions for Insurance Partners & PB Employees Insurance Partners PB Employees AI-Driven Fraud Detection Sales Intelligence Tools ML models spot behavioral anomalies Advisors see full customer profile; AI and detect forged documents
Slide 70: AI solutions for Insurance Partners
AI solutions for Insurance Partners Risk assessment framework for fraud detection Current • Website / M-site Risk Score less than Cut-off Explicit Interactions • Tele / Video Variables • Meeting Price • Enquiries Advantage Historical • Transactions Interactions Lower claims Sent to the insurer for •
Slide 71: AI solutions for Insurance Partners
AI solutions for Insurance Partners Risk assessment framework for fraud detection 71
Slide 72: AI solutions for Insurance Partners
AI solutions for Insurance Partners Risk assessment framework for fraud detection Face biometrics & Voice identification employed for fraud detection. Liveliness Verification with Public Databases Detection is done to check for deepfakes, if any. 72
Slide 73: AI solutions for Insurance Partners
AI solutions for Insurance Partners Risk assessment framework for fraud detection Prioritizing Sharper Risk Assessment over revenue Significant drop in Deaths per 10k policies gain in the short term PB initiated Life Insurance Cancellations Based on recommendation of the 14.4 PB Fraud Detection fram
Slide 74: AI solutions to Empower employees
AI solutions to Empower employees Call compliance, pitch tracking and quality assessment using technology Proactive detection and flagging of compliance breaches 74
Slide 75: AI solutions to Empower employees
AI solutions to Empower employees CRM systems with in-built “Intent Analysis”, “Lead Matching”, “Pitch Quality Check” Proprietary systems for lead management & booking management System conducts “Intent Analysis” Match Lead-score with Agent-score Auto-allocation of leads, system based DND mode, call
Slide 76: Technology solutions to Empower employees
Technology solutions to Empower employees CRM systems for “Physical Assistance” CRM system with additional features : a mobile app format to provide assistance to our employees supporting consumers through in-person appointments 76
Slide 77: Technology solutions to Empower employees
Technology solutions to Empower employees Quality Management System • Maintains the quality of conversations; highlights any mis- selling/ high-performing advisor techniques • Automated Speech Recognition Reporting & Business Intelligence Unified Communication (ASR) platform to determine System insi
Slide 78: Claims Assistance: popularized through media campaigns
Claims Assistance: popularized through media campaigns We provide end-to-end support to the grieving Our dedicated team ensures a hassle-free families throughout the claims process; from claim experience in the hospital case filing to claims disbursal Health Insurance Term Insurance We offer support
Slide 79: Claims Assistance: Promoted through media campaigns
Claims Assistance: Promoted through media campaigns showcasing real customers’ claims experience This is the real-life story of Ashray and how health insurance played a crucial role in saving his life during a ₹50 Lacs medical emergency (Link) 79
Slide 80: Claims Assistance: Health Insurance
Claims Assistance: Health Insurance On-ground assistance at the time of claims (Health Insurance) Health On-Ground Claims support in 250+ cities Customer calls for RM meets customer & PB Claims Advisor Satisfied customer claim assistance provides end-to-end Hassle-free in-hospital pitches the networ
Slide 81: Claims Assistance Testimonials
Claims Assistance Testimonials Health claims experience endorsed by customers These stories are testament to the power of Health insurance in providing Financial security and Peace of mind “Hello, I am Chintan Gupta, the policyholder and patient. I was admitted to Sir Ganga Ram Hospital, & as I was
Slide 82: Claims Assistance: Term Insurance
Claims Assistance: Term Insurance On-ground assistance at the time of claims Free grief support programs for beneficiaries of term insurance in case of an unfortunate demise Grief support program for nominees has a bi-fold impact • Consumer: • Stress-free claims process, thus customer loyalty • Poli
Slide 83: Claims Assistance: Motor Insurance
Claims Assistance: Motor Insurance Assured Delivery Program & Claim Kavach: On-ground assistance at the time of claims Motor Assured Delivery Program Customer calls for PB Claims Advisor RM meets customer Car repaired in Satisfied customer claim assistance pitches ADP garage & provides end-to- recor
Slide 84: Claims Assistance: Motor Insurance
Claims Assistance: Motor Insurance Assured Delivery Program: On-ground assistance at the time of claims Customer Satisfaction Score (CSAT) of 95% reflected in ₹340+ Cr testimonials received on email/social media Approved claims with PB support* Customers endorse Assured Delivery Program through word
Slide 85: Claims Assistance: Motor Insurance
Claims Assistance: Motor Insurance Tech-enabled assistance at the time of claims Video uploaded by the • Information passed to the Insurer customer on the mobile app • Insurer assigns a Surveyor • PB System sends an AI-based damage report with cost estimations to the Surveyor • Back-end settlement o
Slide 86: PB Wheels
PB Wheels One-stop platform for all car related needs Hassle-free car care End-to-end maintenance and servicing for vehicle Stress-free claims Seamless claims management & expert repairs at trusted PB Wheels workshops Instant vehicle insights Quick access to detailed vehicle information Value-added
Slide 87: Claims Assistance
Claims Assistance Handy kit for claims Claim Assistance Card for the nominee to ensure they have handy policy details as well as direct claims assistance number always with them 87 87
Slide 88: Claims Grievance Redressal Day
Claims Grievance Redressal Day Claims Samadhaan Diwas Real-time re-assessment of repudiated / rejected claims In a tripartite conversation with the insurance partner, consumer and Policybazaar Garnering consumer trust by assisting during the moment of truth – claims Continue to receive thousands of
Slide 89: Insurance ka Superhero 4.0
Insurance ka Superhero 4.0 Honoring the spirit of Policybazaar's 'Superheroes’ for their relentless determination and resilience Annual flagship event, celebrating the real-life claim success stories of customers who trusted us during some of their most challenging moments Policybazaar agents are re
Slide 90: Awards & Recognition
Awards & Recognition Martech Summit by BW Fintech Festival Exchange4Media FICCI PICUP Awards Best Fintech of the Year Best Use of Customer Data Platforms Best Insurtech Best Use of Analytics for Campaign Best use of AI in Fintech Performance Insurance Asia Awards ET Edge AI Summit and Awards India I
Slide 91: paisabazaar
paisabazaar@®
Slide 92: Paisabazaar: India's largest comparison platform for credit products
Paisabazaar: India’s largest comparison platform for credit products India’s largest 22 Lacs credit score awareness initiative Monthly Enquiries ₹40 k Cr (credit products) ^ Loan disbursals ARR* 5.7 Cr 21 Lacs Credit Score Consumers 3 Lacs Transactions ARR* till date Credit Cards issued ARR* 11 Lacs
Slide 93: Offering consumers wide choice & ease of comparison
Offering consumers wide choice & ease of comparison Solving structural problems by keeping consumer at the core Consumer Pain-points Paisabazaar Advantage Transparent & Neutral Comparison Difficult to find best offer Credit offers from 70+ partners Relevant Offers Rank-ordered Lack of transparency,
Slide 94: Evolved as India's Platform of Choice for credit needs
Evolved as India’s Platform of Choice for credit needs Independent, unbiased & transparent platform with E2E fulfilment Most competitive offers always, including Pre- approved offers SmartMatch = Highest Approval Chances Wide choice for consumers from varied segments; 70+ partnerships across the len
Slide 95: Large & underpenetrated retail lending market; digital growing faster
Large & underpenetrated retail lending market; digital growing faster India is a large Consumer Credit Market#.. With an increasing share of Digital* 40% 22% 18 Lac Cr 2 Cr 10 Lac Cr Secured Loans Credit Cards issued Unsecured Loans disbursed (Annualized) disbursed (Annualized) 12% (Annualized) FY22
Slide 96: Secured lending driving disbursal growth; moderation in unsecured & cards
Secured lending driving disbursal growth; moderation in unsecured & cards Disbursals (₹ Cr) Credit cards issuance (k) Core New Initiatives 141 9,986 123 122 79 5,437 Covid Covid 3,580 54 Year Year 3,021 44 1,822 1,928 994 16 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 Q3 2020 2021 2022 2023 2024 2025 202
Slide 97: Pillars to compete, differentiate & win
Pillars to compete, differentiate & win Go deeper in Building a holistic Deepen Scaling Secured Physical presence; Unsecured financial wellness engagement, deliver Credit Credit platform Building trust at scale impactful CX • Invest in end-to-end • Diverse product suite • 5.7 Cr credit aware digital
Slide 98: Going deeper into each aspect of unsecured to offer seamless CX
Going deeper into each aspect of unsecured to offer seamless CX Fraud Avoidance & Risk Mgmt: Maximizing chance of approval • Block/restrict riskier segments • Route application to best fit lender • Focus on fraud-avoidance with proprietary • Minimize bureau hits through soft checks risk score Deepen
Slide 99: Digital Integrations Powering Scaled, Seamless Journeys
Digital Integrations Powering Scaled, Seamless Journeys End-to-end digital journeys with leading private sector banks (HDFC Bank, Axis Bank, Yes Bank, Federal Bank & IDFC First Bank) Deep API integrations enable • Faster decisioning & approvals • Improved customer experience • Higher conversion
Slide 100: Responsible lending
Responsible lending Collaborating with ecosystem to detect fraud early, manage risk 1. Review performance of various segments diligently 2. Building ML based fraud detection models in collaboration with key partners with the partners • Capturing & implementing best practices Example Partner • Partne
Slide 101: Responsible lending: Assessment
Responsible lending Aim to be the platform for fraud-avoidance & sustainable risk Combining parameters from different sources Application Behaviour Fraud Reporting Bureau parameters Fintech Ecosystem Tracking • Source of visit • PB consolidated list of • Bureau Tradeline • Partnering with • Applicat
Slide 102: Investing in fulfillment & digital capabilities to build scale in Secured Credit
Investing in fulfillment & digital capabilities to build scale in Secured Credit Scaling Secured Credit PB Connect: tech platform for digitization & Phygital channel to strengthen D2C efficiency • Wide & deep partnerships across PSUs, Pvt Banks, • Streamline processes from HFCs etc application to di
Slide 103: Building a robust, comprehensive financial wellness platform
Building a robust, comprehensive financial wellness platform FDs, Bonds & PB money adding to comprehensive product suite Building Investments - Bonds & FDs ⮚ Option to invest in Corporate Bonds, G- Sec’s & Baskets ⮚ Invest in FDs with Banks, SFBs & NBFC Delivering Deep Insights with PB money ⮚ One V
Slide 104: Credit Score platform continues to be the backbone of consumer engagement
Credit Score platform continues to be the backbone of consumer engagement Enabled 5.7 Cr consumers to be credit aware FREE for Life Access to credit score from all with monthly updates 4 Credit Bureaus Segmentation & offers basis proprietary algo FREE Accidental Cover for new Credit Score users on A
Slide 105: Credit Score Platform
Credit Score Platform Helping consumers get actionable insights to track, manage & improve score Offer credit insights Help track score On-Demand 5.7 Cr consumers accessed credit score using changes Latest Score AI-based Video 5.7 4.3 3.5 2.73 2.15 1.75 0.91 0.36 0.04 Mar Mar Mar Mar Mar Mar Mar Mar
Slide 106: Progressing toward an App-first platform
Progressing toward an App-first platform to enhance engagement, retention and conversion Transitioning to an app-first platform, with the Paisabazaar App increasingly prioritised as the primary customer interface PB Wallet and BBPS-enabled bill payments & mobile recharges introducing high-frequency,
Slide 107: Driving business transformation through AI
Driving business transformation through AI: experience, efficiency & risk control AI Video Credit Report Customer Experience AI Based Chat AI base card recommender (WIP) Personalized Marketing Smart Marketing Channel Propensity Models AI Generated Nudges BRE (Business Rule Engine) Risk
Slide 108: Launched new PaisaSave card with industry-best cashback
Launched new PaisaSave card with one of industry-best cashback propositions 6% cashback* across 1% unlimited all travel & dining cashback* on UPI spends transactions * T&C apply
Slide 109: New initiatives
New initiatives
Slide 110: PB Partners
PB Partners Sustained market leadership, accelerated growth momentum & increasing efficiency PBPartners.com is a platform for independent sellers of Insurance and Zone wise other financial products Share of business Enable sellers to sell across Products and Suppliers via an app Tech based pla
Slide 111: PB Partners: A win-win for all stakeholders
PB Partners A win-win for all stakeholders of the ecosystem Benefit to Benefit to Benefit to Insurer Partners Network Agents / Seller Partners Consumers • Insurer partner gets to deal with one • Higher earning avenue: Larger range • Personalized offerings from the entity instead of multiple agents o
Slide 112: PB Partners: Seamless Onboarding & Efficiency Tools
PB Partners Empowering Partners: Seamless Onboarding & Efficiency Tools Easy onboarding for the Features like Offering Customizer, Performance Tracker & Calendar Scheduler sellers 112
Slide 113: PB Partners: End-to-End customer life cycle management
PB Partners Empowering Partners: End-to-End customer life cycle management Customer Lifecycle management App facilitating Document upload, Renewals & Claims 113 113
Slide 114: PB Partners: End-to-End customer life cycle management
PB Partners Empowering Partners: End-to-End customer life cycle management Customer Lifecycle management Endorsements, Cancellations & Refunds 114
Slide 115: PB Partners: Relationship Manager for 24*7 support
PB Partners Relationship Manager for 24*7 support SVRM (Secondary Virtual Relationship Manager) Tech-based initiative Dedicated 24*7 support for seller partners • Payout Queries • Pre-inspections • Endorsement Assistance • Quotation Management • CJ & KYC Support • Claims Resolution Improves operatio
Slide 116: PB Partners: Enabling & up-skilling the Seller partners
PB Partners Enabling & up-skilling the Seller partners Training, development & upskilling opportunities to our seller partners & employees to keep up with evolving insurance landscape Gyanshala: A Weekly Knowledge series focusing on Insurance concepts. Videos are created in Hindi, English & Tamil PB
Slide 117: PB Partners: Engaging partners and rewarding results
PB Partners Engaging partners and rewarding results Contests to boost partner motivation and maintain consistent engagement. PBPOne, our flagship loyalty initiative, designed to reward and motivate our network of sellers. 117 117
Slide 118: PB Partners: Awards & Recognition
PB Partners Awards & Recognition UBS Forum E4M 11th edition of The Mobile Stars of the Industry Awards for 19th Edition Future of L&D Marketing Awards Excellence & Leadership in BFSI Summit & Awards 2025 #TheMaddies 2025 Use of Integrated Payment / Mobile Samvaad Insurtech of the Year 2024-25 Wallet
Slide 119: PB for Business
PB for Business 9M Premium grew 37% YoY Corporate plans include both Employee benefit policies (Group Term & Group Health insurance) and Property & Liability coverage Insurance Premium (₹ Cr) 37% 21% FY24 FY25 FY26 One app for all services 9M 9M 9M Enhances the healthcare experience for organisation
Slide 120: PB for Business: Tech-based solution for all corporates
PB for Business Tech-based solution for all corporates (employers & employees) AiSHA: AI Smart Health Assistant WhatsApp Bot HR Portal Enabling Instant body For quick responses to queries, Facilitating efficient employee insurance enrolment check-up without any devices, receive updates, & & manageme
Slide 121: UAE Operations
UAE Operations Q3 Premium grew 62% YoY Focus on Health and Life Insurance Premium (₹ Cr) Started operations in FY19 insurance Current ARR ₹ 1,976 Cr* Other Financial products also on the same platform Leadership position 62% Loans (Personal, Mortgage, Car), Credit Cards & Bank Accounts Continued foc
Slide 122: UAE Operations: Co-created products
UAE Operations Enhancing the value proposition: Co-created products Co-created products exclusively tailored for NRIs Cross-border coverage: providing coverage in both UAE and India Introducing new categories: Income Protection Plans Cashless Claims for Free Annual Health No Claim Bonus AED 1 Millio
Slide 123: UAE Operations: Fraud prevention
UAE Operations Enhancing the value proposition: Fraud prevention Fraud prevention Using real-time transaction monitoring, risk assessment, & regulatory compliance 123 123
Slide 124: UAE Operations: Loyalty programs
UAE Operations Enhancing the value proposition: through Loyalty programs – PB Royalty and PB Advantage Rewarding referrals Benefits like free car washes, waiver of excess & exclusive service discounts 124 124
Slide 125: UAE Operations: Claims Assistance for motor Insurance
UAE Operations Enhancing the value proposition: Claims Assistance for motor Insurance Claims Assurance Program “Claim Your Calm” 125
Slide 126: UAE Operations: Expansion to Bahrain
UAE Operations Expansion to Bahrain Consumer Lending & Insurance Marketplace In collaboration with Benefit (the Kingdom’s national electronic network for financial transactions) Benefit to Customers Unified, pre-qualified, and open banking-enabled journey Empower insurers, banks, and brokers to serv
Slide 127: UAE Operations: Awards & Recognition
UAE Operations Awards & Recognition The Middle East Leadership UAE Business Awards 2025 – Awards 2025 MEA Markets Sukoon 2025 Mid-Year Awards Broker of the Year Digital Insurance Pioneers of the Year Top Broker in Overall Consumer Lines Insurtech of the Year Client Service Excellence Award Best Mobi
Slide 128: END
END For any queries please email: investor.relations@pbfintech.in PB Fintech Limited Plot 119, Sector 44 Gurugram Haryana 122001