Pb Fintech Limited · NSE:POLICYBZR
Pb Fintech — Investor Day (2026)
108 slides from Pb Fintech's investor day presentation, 2026
Slide 1: PB Fintech Limited Analyst Day 2026
PB Fintech Limited Results India’s Largest Online Insurance & Credit Marketplace Analyst Day – 2026
Slide 2: Our mission
PB FINTECH | ANALYST DAY 2026 Our mission Help the Indian middle class deal with Death, Disease, Disability. That mission is what we have built our business around for 17 years. 26.4 Mn 7.5 Mn Unique Transacting Customer in Insurance (till date) Unique Transacting Customers in Paisabazaar (till date
Slide 3: PB Fintech – Snapshot: Mar'26
PB Fintech – Snapshot: Mar’26 Umbrella entity comprising of India’s leading marketplaces that offer end-to-end insurance & credit solutions to consumers with an aim to help the Indian middle class secure social security FY26 Total Insurance Premium: ₹29,9341 Cr FY26 Total Loan Disbursal: ₹30,740 Cr
Slide 4: What we said. What we delivered.
JOURNEY SINCE IPO What we said. What we delivered. Four years post-IPO, the operating plan has played out. TOTAL INSURANCE TOTAL LENDING REVENUE RENEWAL ARR PROFIT AFTER TAX PREMIUM DISBURSAL (core online) FY22 FY22 FY22 Q4 FY22 FY22 ₹6,152 Cr ₹6,607 Cr ₹1,425 Cr ~₹260 Cr ₹(833) Cr ↓ ↓ ↓ ↓ ↓ FY26 FY
Slide 5: How Policybazaar Solves Insurance?
How Policybazaar Solves Insurance? CHALLENGES OUR SOLUTION FOR CONSUMERS FOR INSURERS Right Coverage: Death, Protection led products, solving actual Product Mix → needs of customers Disease, Disability, Pension, Customer satisfaction, with better disclosures & volumes Goal based offerings Informatio
Slide 6: The PB Flywheel
The PB Flywheel Each turn of the wheel makes the next one easier – and the moat deeper. INBOUND DEMAND Customers come to us ● Direct traffic ● Brand-led, not push-led ● Word of mouth from CX SUPERIOR PRODUCT DEEP OPERATIONS Better disclosure, better risk Last-mile service moat ● Unbiased comparison
Slide 7: Protection-led, end-to-end insurance solutions provider
COMPETITIVE MOAT | WHERE WE PLAY, WHERE WE WIN Protection-led, end-to-end insurance solutions provider 70%+ Core Online Insurance Revenue comes from Protection (Health & Term), high-renewal, high-margin business. PROTECTION 70%+ SAVI NG S & M AND AT O RY <30% PROTECTION SAVINGS MANDATORY Where I
Slide 8: We didn't just take share. We grew the Protection category.
POLICYBAZAAR | CATEGORY LEADERSHIP We didn't just take share. We grew the Protection category. Celebrity-Led Campaigns Regional Language Campaigns 8
Slide 9: From products to ecosystems.
POLICYBAZAAR | THE ECOSYSTEM From products to ecosystems. Earning the right to be more than a policy provider – across health, motor, and life. HEALTH MOTOR LIFE From insurance to a healthcare From vehicle protection to From financial protection to ecosystem. ownership platform. retirement planning.
Slide 10: Phygital approach
Phygital approach On-ground sales support in 200+ cities, helping convert better BENEFITS TO CONSUMER Cities with on-ground sales support Flexible Engagement Convenient in-person meetings at your preferred time & place Pan-India Presence Human Touch On-ground sales teams across 200+ cities Face-to-f
Slide 11: ₹935 Cr renewal revenue in FY26. ~80% margins. Compounding.
THE FLYWHEEL IN NUMBERS ₹935 Cr renewal revenue in FY26. ~80% margins. Compounding. Renewal Revenue WHAT THIS CHART SAYS 935 Insurance Credit ~15x since FY19 43% CAGR 668 From ₹64 Cr to ₹935 Cr trail revenue. 43% YoY 471 CAGR since IPO 318 Compounding rate has not decelerated. 162 222 ~80% 102 margi
Slide 12: Vision for FY30: 1 Lac Cr
VISION FOR FY30 Where we are heading. Growth is the focus. Operating leverage flows through in parallel. THE FLOW-THROUGH THE AMBITION 1 Lac Cr Operating margin expanding in parallel. ₹ Driven by three compounding levers PB Fintech Total Insurance Premium Renewal flywheel: ~80% margins on Core Insur
Slide 13: Policybazaar – Life Business
Analyst Day-2026 Policybazaar – Life Business 13
Slide 14: India's one of the top 5 largest life distribution player.
P B F I N T E C H | A N A L Y S T D A Y 2 0 2 6 LIFE BUSINESS (TERM + SAVI N GS ) India’s one of the top 5 largest life distribution player. Quality that beats every major Indian insurer. # Top 5 32% CAGR (Fresh Term + Fresh Savings) Increasing One of the 5 Largest distribution player of life in FY2
Slide 15: 4th largest life distribution player in India.
LIFE(Term + Savings) | WHERE WE STAND 4th largest life distribution player in India. PB Fresh Life Premium · Indexed (FY22 = 100) PB Total Life Premium · Indexed (FY22 = 100) 464 300 100 100 FY22 FY23 FY24 FY25 FY26 FY22 FY23 FY24 FY25 FY26 4-YEAR CAGR Growing double the market 4-YEAR CAGR FY26 GROW
Slide 16: Scale only matters if the book is clean.
LIFE | QUALITY OF BUSINESS Scale only matters if the book is clean. Three independent quality signals – sum assured, complaints, persistency. We lead on all three. Retail Sum Assured Complaints / 10K policies Persistency vs private peers Lac Cr (FY26 IRDAI data) Lower is better · 9M FY26 % of polici
Slide 17: More Than a Sales Engine
LIFE | QUALITY OF BUSINESS More Than a Sales Engine End-to-End Lifecycle Ownership Across Risk, Issuance & Service Sales Need analysis, product suitability, customer acquisition Customer Service Digital process, self service options, claim Risk Assessment support Underwriting, profile verification,
Slide 18: PB drives ~1/4th of India's fresh term market.
TERM BUSINESS PB drives ~1/4th of India’s fresh term market. We’re leading and defining the term insurance category. PB Fresh Term Business · Indexed (FY22 = 100) PB share of Fresh Term at top insurers 350 Of every ₹1 of Term(fresh) these insurers wrote 300 290 250 Partner A 41% 200 Partner B 37% 15
Slide 19: Co-developing products for market needs
LIFE | PRODUCT INNOVATION Co-developing products for market needs From strengthening existing customer value proposition to unlocking new segments PRODUCT OFFERINGS UNLOCKING NEW SEGMENTS Special Exit at Zero Cost Self Employed Financial Waiver Plans Full refund of premiums at specific policy milest
Slide 20: Advanced Risk & Fraud Controls
LIFE | RISK CONTROLS Advanced Risk & Fraud Controls Detect Impersonation Prevent Fraud Reduce Non-Disclosure PIVC video for high-risk Device ID triangulation for Pre-Existing Disease (PED) customers multi-users verification from call transcription AI face, voice, and liveness Third-party buying dete
Slide 21: Impact of risk controls in FY'26
LIFE | RISK CONTROLS Impact of risk controls in Fy’26 Prioritizing Sharper Risk Assessment over short term revenue gain IMPACT METRICS ₹9,618 Cr Deaths per 10k Policies2 Claims within first 12 months of issuance2 14.4 Sum Assured risk averted in FY26¹ PB-initiated Life Insurance cancellations based
Slide 22: Consistent Improvement in CSAT to 90%+
LIFE | CUSTOMER TRUST Consistent Improvement in CSAT to 90%+ CSAT 90%+ Free Grief Support Program CLAIMS ASSISTANCE PROGRAM Support during the moment of truth ₹2,069 Cr 2,660 Claim amount processed Total claims processed Since 2018 · Across all life partners Claim Beneficiary: Mr. Goli Srinivas Late
Slide 23: Savings premium scaling at 52% 4-yr CAGR.
SAVINGS BUSINESS Savings premium scaling at 52% 4-yr CAGR. Total Premium | Indexed (FY22 = 100) 75% 25% CAGR since IPO: 52% 600 527 500 Pure ULIP Capital Guarantee 400 1 SIP/MF-led traffic engine 300 200 2 Capital Guarantee bridges risk + growth 100 100 3 ULIP pricing & structural tax advantage 0 FY
Slide 24: Savings – Dual Engine Distribution Model
SAVINGS | FEET ON STREET Savings – Dual Engine Distribution Model S E L F - F O S L O C AT I O N S SELF-FOS ADVISOR JOURNEY Online Lead Phone Consult In-Person Visit Digital acquisition › Needs assessment › Close the deal One advisor – start to close THE OUTCOME 2X Advisor Productivity Friends & Fam
Slide 25: Savings Plans
SAVINGS | PRODUCT OFFERINGS Savings Plans Customer-centric plans competing with other asset classes RESIDENT INDIAN OFFERINGS NRI PLANS VIA GIFT CITY Wealth Creation USD-denominated investment options Low-cost ULIP (Growth) with capital guarantee solutions NRE/overseas bank accounts accepted Savings
Slide 26: Savings Plans – Goal Based Savings
Savings Plans – Goal Based Savings The problem: you have planned for the future, but is it truely protected! In the event of an untimely demise: 02 Regular cash flow 03 Immediate expenses arrive 01 Future investments disappears Daily household expenses still need money Last rites, medical bills and
Slide 27: Savings – Wealth Management Platform
SAVINGS | PORTFOLIO VIEW Savings – Wealth Management Platform Fully digital investment portfolio management – track, switch, reallocate 27
Slide 28: We're now the ecosystem of Life Insurance
LIFE | THE ECOSYSTEM We’re now the ecosystem of Life Insurance From the first quote to retirement planning – one customer relationship, deepening over a lifetime. We don't just match customers to insurers – we own the lifecycle. Sales, risk, issuance, persistency, claims, then the next product. Savi
Slide 29: Policybazaar – General Insurance Business
Analyst Day-2026 Policybazaar – General Insurance Business 29
Slide 30: Leading growth of Retail Health in India
POLICYBAZAAR –GENERAL INSURANCE (Health + Motor & Others) Leading growth of Retail Health in India…added 40% of all new lives to Industry India's retail health insurance ranking; 4-5 years of relentless climb. Market share up 4x (since IPO). Persistency at all-time highs. 3rd 4x 40% Largest retail f
Slide 31: Becoming the leader in General Insurance
GENERAL INSURANCE – KEY GOALS Becoming the leader in General Insurance Build the largest acquisition engine in the country with focus on customer experience, persistency, and profitability. 01 Largest & fastest-growing acquisition World-class CX and seamless 02 channel claims Make Policybazaar the #
Slide 32: Fresh market share up 4x+ since IPO in FY22.
HEALTH | MARKET SHARE Fresh market share up 4x+ since IPO in FY22. From 4.5% to 18%-20%. Compounding growth. PB Health Fresh APE · Indexed (FY22 = 100) FY26 GROWTH (Health Fresh) 484 +68% PB grew at 3x+ market rate 287 185 MARKET CONTEXT 119 ~20% 100 FY22 FY23 FY24 FY25 FY26 Retail health Fresh grow
Slide 33: Every year, a market-mover story.
HEALTH | PRODUCT INNOVATION Every year, a market-mover story. Each year, a product theme that customers and insurers later adopt as the new normal. FY23 FY24 FY25 FY26 FY27E Modular Plans Affordability Consumption Coverage depth Ecosystem & Based Plans global Very high renewal bonus EMI, Narrow Netw
Slide 34: Co-created plans – our key moat.
HEALTH | PRODUCT INNOVATION Co-created plans – our key moat. Co-creation – our pricing and product DNA 26% (+5% vs FY25) 68% (+9% vs FY25) 66% (+8% vs FY25) OF NEW POLICIES PLANS CO-CREATED OF NEW PREMIUM (NOP) 26% of all retail health plans on PB are 7 in 10 customers choose a co-created designed w
Slide 35: From a push category to a pull category.
HEALTH PRODUCT INNOVATION | AFFORDABILITY AS A GROWTH LEVER From a push category to a pull category. Affordability has emerged as one of the strongest drivers of health insurance adoption, by reducing the upfront financial burden on customers. MONTHLY MODE PLANS V A L U E P L A N S (NOP Basis) REGUL
Slide 36: Pushing product frontier with enhanced coverage
HEALTH | PRODUCT INNOVATION Pushing product frontier with enhanced coverage ENHANCED COVERAGE OPD Cover 2-Hour Zero Hospitalisation Waiting Period Plans Replacing 24-hr minimum stay With PED Benefits: Asthma, BP, Diabetes Better customer experience than IPD Greater claim eligibility Instant Protecti
Slide 37: Health Insurance – App Ecosystem
Health Insurance – App Ecosystem Driving Customer Engagement & Retention through App Ecosystem – Tele Consultation and VAS Offerings Promotes Wellness | Discounts on Renewal Improves Conversion & Retention | Better Risk Assessment 37
Slide 38: We bring 40% of new lives. We bring them clean.
HEALTH | WHY INSURERS SCALE WITH US We bring 40% of new lives. We bring them clean. Largest source of fresh business in retail health. Highest renewals. Lowest loss ratios. FRESH BUSINESS RENEWAL RATES LOSS RATIOS 40% Highest Lowest Of all new lives in retail health came Above any insurer's own chan
Slide 39: Highest ever. Across every cohort.
HEALTH | RENEWAL PERSISTENCY Highest ever. Across every cohort. Year 1 retention up 16pp in three years. Year 2 retention now north of 90%. Overall NOP Persistency (%) R1 (1st renewal) (%) R2 (2nd renewal) (%) Second-year retention — sticky long-term Total renewal persistency across the book First-y
Slide 40: From distribution partner to profit partner.
HEALTH INSURANCE | OPERATING MODEL From distribution partner to profit partner. Highest-quality book – high fresh growth, high renewal rates & low loss ratios drive structurally low COR. LOSS RATIO FY25 9MFY26 54% 51% −3pp YoY Loss ratio compressing, customer mix sharpens, and fraud is structurally
Slide 41: PB Care+: industry-first narrow network.
HEALTH | CLAIMS & CUSTOMER PB Care+: industry-first narrow network. TODAY THE PB CARE+ WAY Customer goes to any hospital Pre-selected hospital. Pre-approved everything. ✕ Lengthy admission process ✓ Seamless check-in via PB App ✕ Hospital deposit required up front ✓ No deposit required ✕ In-depth ve
Slide 42: Claims Assistance
Claims Assistance End-to-end support across Health, Term & Motor at scale Health Insurance Health Customer Satisfaction • On-ground support in 250+ cities • Medical Counsellor from diagnosis to Calling CSAT recovery 92% 10.4 L responses Standing with our customers: Guiding them through their moments
Slide 43: Trusted by India, Loved by Celebrities
HEALTH | CLAIMS & CUSTOMER Trusted by India, Loved by Celebrities 43
Slide 44: Key Takeaways.
HEALTH | CLOSING Key Takeaways. Same playbook. Sharper execution. Bigger ambitions. FY26 MARKET SHARE RENEWAL ENGINE #5 18-20 % Best-in-class One of Largest retail health player Of retail health fresh business in Persistency at all-time highs across on Total Premium FY26 cohorts Each FY's book adds
Slide 45: Climbing share. In a slow market.
MOTOR | MARKET SHARE Climbing share. In a slow market. Private car at 8.6%. Two-wheeler at 11.8% with 100% YoY breakout. We're growing 3x the market. PRIVATE CAR INSURED (NOP) SHARE TWO-WHEELER – MARKET SHARE (NOP) (Excluding new cars and POSP volumes) (Excluding New 2W Business) 8.6% 11.8% 8% 7.2%
Slide 46: Motor Insurance – Improving Affordability
Motor Insurance – Improving Affordability Usage-Based Plans, Flexible Payments & Smart Discounts M OTOR INSURANCE Pa y- As- You-D ri ve Flexible Payments & Discounts Multi-Year Plans Regular Plans 3-year own damage + third party. No yearly renewals, extra discounts & free Uber vouchers. Unlimited Km
Slide 47: Better data. Better pricing. Better products.
MOTOR | PRICING & PRODUCTS Better data. Better pricing. Better products. TP loss ratios well below industry – enabling specialized products and sharper pricing than peers. TP LOSS RATIO (BY ACCIDENT YEAR) SPECIAL PLANS – SHARE OF NEW BUSINESS 18% 39% Well below industry – gives us pricing headroom A
Slide 48: Assured Delivery Program (ADP)
MOTOR | CLAIMS SUPPORT Assured Delivery Program (ADP) We don't just sell motor – we own the claim. Curated garages. Dedicated RM. In-house QC process. REPAIR TAT REPAIR COST CLAIMS DIVERSION 50% ~30% 84% Lower than industry average Lower per-claim cost Of reported claims handled by PB Curated garage
Slide 49: Motor Insurance – ADP Program
Motor Insurance – ADP Program Assured Delivery Program: On-Ground Assistance at the time of claim ADP Journey ADP scale & performance 30K+ Customers supported1 Garages affiliated across 200 India 185 Cities Turn-Around-Time 30% reduction 90%+ CSAT Note: 1. Since ADP Launch in 2QFY25 49
Slide 50: PB Wheels
PB Wheels One-stop platform for all car related needs Hassle Free Car Care End-to-end maintenance and servicing for vehicle Stress-free claims Seamless claims management & expert repairs at trusted PB Wheels workshops Instant vehicle insights Quick access to detailed vehicle information Value-added
Slide 51: The PB AI Operating System
AI & Tech AI for the Ecosystem The PB AI For PB Advisors Operating System For Insurance Partner "In the AI world, the advantage no longer comes from having access to data. It comes from the ability to AI ENGINE operationalize intelligence." AI is embedded in the core of how Policybazaar – Scales For
Slide 52: The Scale we operate at!
AI & Tech The Scale we operate at ! ~10 Crore No. of customer interactions every month 21 16 Lac 2.7 Lac LAC minutes of conversation / day emails / day 8× deeper analysis with AI 100% AI-polished calls processed daily 7 Lac 17,000 100% AI-processed where talk-time exceeds 60 seconds – across 7 docum
Slide 53: The PB AI Operating System
AI EM BEDDED IN HO W PO L ICY B AZ A AR O PERAT E S, SERVES & SCAL ES The PB AI Operating System F O R CUST O M ERS F O R PB ADVI SO R S F O R INSURERS GenAI-Powered Customer 360° Risk Intelligence Customer Service Intelligence Engine GenAI chatbots: Instant 24×7 query resolution Agentic AI: full Cu
Slide 54: Every interaction captured, each signal converted to intelligence
A R C H I T E C T U R E M UL T I L AY ER INT EL L IG ENCE ST ACK Every interaction captured, each signal converted to intelligence IMPACT Customer Experience Advisor Productivity Business Boost ↑ Powered by layers 1→2→3 · 24×7 service availability · Ask Genie · 100K queries / day · +20% conversion r
Slide 55: Smarter conversations, higher conversions
A I I N S A L E S A UNIFIED AI-POWERED SALES STACK ACROSS THE LIFECYCLE Smarter conversations, higher conversions 01 02 03 04 P R E P A R E E N G A G E C O N S U L T C O A C H Know Your Customer Lead Summary View Ask with Genie AI Sales Coach AI-generated 360° profile with portfolio Real-time AI syn
Slide 56: CRM systems with in-built Intent Analysis, Lead Matching, Pitch Quality Check
A I I N S A L E S CRM systems with in-built ‘Intent Analysis’, ‘Lead Matching’, ‘Pitch Quality Check’ A 360° customer view: Proprietary systems for lead management & booking INTENT ANALYSIS management AI Powered Intent Analysis and call summary OPTIMAL LEAD ALLOCATION Matches lead score with Agent S
Slide 57: Voice & ASR – built in-house
A I I N S A L E S 100% CAL L T RANSC RI PT IO N | 7 L ANG U AG E S | O N- PREM INF R AST R U CT U RE Voice & ASR – built in-house Accurate Speaker ID Proactive detection and flagging of compliance breaches Diarization assigns text to advisor/agent vs Customers for clear context Language Transcriptio
Slide 58: Risk removed at entry, not after issuance
A I I N R I S K 30+ PARAMETERS PROFILED PER CUSTOMER · REAL-TIME RISK SCORING Risk removed at entry, not after issuance Input Variables AI Models Outcomes Explicit Variables Current Interactions Website / M Site Tele / Video Meeting Partner Benefits Implicit Variables • Lower Claims Ratio Risk Score
Slide 59: Risk assessment framework for fraud detection
A I I N R I S K Risk assessment framework for fraud detection Face biometrics & Voice identification employed for fraud detection. Liveliness Verification with Public Databases Detection is done to check for deepfakes, if any. 59
Slide 60: FY26 Measurable Impact
A I I N R I S K FY26 Measurable Impact Biometrics, robust verification and fraud prevention driving results Prioritizing Sharper Risk Assessment over short term revenue gain IMPACT METRICS ₹9,618 Cr Deaths per 10k Policies2 Claims within first 12 months of issuance2 14.4 Sum Assured risk averted in
Slide 61: Service with speed, empathy & accuracy
A I I N S E R V I C E AI EMBEDDED ACROSS THE SERVICE JOURNEY Service with speed, empathy & accuracy 01 02 03 04 C U S T O M E R C L A I M S C H A T C O A C H Case Summary Claim Processor Conversational AI Netra Service Coach AI-generated summary of complete Automated processing of claim Quick resolu
Slide 62: Service with speed, empathy & accuracy
A I I N S E R V I C E AI EMBEDDED ACROSS THE SERVICE JOURNEY Service with speed, empathy & accuracy Virtual RM Bot for AI Powered Chat Assistants Motor Service Bot Queries 62
Slide 63: Motor Service Voice Assistants
A I I N S E R V I C E AI EMBEDDED ACROSS THE SERVICE JOURNEY MOTOR SERVICE VOICE ASSISTANTS • Voice Assistants enabled across both Outbound and inbound service journeys • Voice agents for lead qualifications and warm up in sales journeys • Smart transfer to human advisors Click Here • Context built-
Slide 64: The Intelligence Era — where we go from here
F Y 2 7 The Intelligence Era — where we go from here Sentient CX AI Advisor Twin Customer Intelligence Layer Omniscient Copilot System TRAINING Ask Genie AI Autonomous Instant answers Proactive Real-Time Coach Self-Improving Live objection help OPERATIONS SERVICE Smart Scheduler 360° Scout AI Zero b
Slide 65: paisabazaar
paisabazaar@
Slide 66: Paisabazaar – India's largest comparison platform for credit products
H I G H T L I G H T S Paisabazaar – India’s largest comparison platform for credit products India’s largest 25 Lacs credit score awareness initiative ₹31 k Cr Monthly Enquiries Loan disbursals* (credit products) ^ 32 Lacs 5.8 Cr 3.5 Lacs Transactions Credit Score Credit Cards issued* ARR^ Consumers
Slide 67: India a large, underpenetrated retail lending market
T H E M A R K E T India a large, underpenetrated retail lending market – digital growing faster India is a large Consumer Credit Market# Digital’s Rising Share of Lending * Market Characteristics Under-penetrated Market SECURED LOANS DISBURSED (ANNUAL) ₹18 L Cr 12% → 40% Household debt-to-GDP far be
Slide 68: Solving structural problems, consumer at the core
O U R P R O P O S I T I O N Solving structural problems, consumer at the core Paisabazaar has evolved as India’s Consumer Pain Points Paisabazaar Advantage Platform of Choice for credit needs Transparent & Neutral Comparison Difficult to find best offer → Credit offers from 70+ partners Relevant off
Slide 69: Core disbursal growth resumes, led by unsecured
Core disbursal growth resumes, led by unsecured; cards remain subdued; new initiatives pivot to retail Disbursals (₹ Cr) Credit Card Issuance (In thousands) Core New Initiatives 152 9,986 131 8,570 114 7,652 7,003 90 90 87 79 5,182 74 3,546 3,357 2,189 35 1,599 1,274 18 Q4 Q4 Q4 Q4 Q4 Q4 Q1 Q2 Q3 Q4
Slide 70: Five pillars to compete, differentiate and win
OUR STRATEGY Five pillars to compete, differentiate and win 01 02 03 04 05 Go deeper in Scaling Secured Driving Credit Building a Wealth AI Embedded at Unsecured Credit Credit Progression & Savings Platform the Core Enhancing end-to-end digital Strengthening D2C Play, Offering credit improvement Exp
Slide 71: Sharpening lender matching to drive higher offer generation & Conversion
UNSECURED CREDIT Sharpening lender matching to drive higher offer generation & Conversion Partners: Live with leading Banks (HDFC Bank, Axis Bank, Yes Bank, The Matchmaking Engine Seamless Onboarding Driving FederalHigher Conversion Bank & IDFC First Bank) Internal ML Models: Trained on historical a
Slide 72: Scaling responsibly with risk pre-filtering at source
UNSECURED CREDIT Scaling responsibly with risk pre-filtering at source Risk Compression at Source Portfolio quality ahead Pre filtering early delinquency Identifies high-risk customers hidden within the of expectation ‘approved’ pool Mechanism Acts as a ranked risk gate to throttle exposure RAW cust
Slide 73: Expanding revenue from single disbursal to repeat lending
UNSECURED CREDIT Expanding revenue from single disbursal to repeat lending Partners: Live with leading Banks Current Model New Model (Core Core) (HDFC Bank, Axis Bank, Yes Bank, Federal Bank & IDFC First Bank) First Disbursal (Entry point) Partner integrations enable PB to participate in repeat lend
Slide 74: Building Engagement Loops Through Payments to Drive Repeat Credit
01 UNSECURED CREDIT Building Engagement Loops Through Payments to Drive Repeat Credit Everyday use cases drive repeat behavior, while cashback ecosystem reinforces customer stickiness Daily Use Cases PB Wallet (Payments & (Cashback Engine) Recharges) • Mobile recharges and bill • Cashback earned on
Slide 75: Investing in fulfillment & digital capabilities to build scale in Secured Credit
SECURED CREDIT Investing in fulfillment & digital capabilities to build scale in Secured Credit Scaling Secured Credit PB Connect: Enabling Scalable, Phygital channel to strengthen D2C Retail-led Growth Strengthening direct-to-consumer Tech platform powering digitization & fulfilment with last-mile
Slide 76: Credit Progression
CREDIT PROGRESSION Creating an End-to-End Credit Journey: Improve, Build & Progress THE PROPOSITION 5.8 Cr Free for Life CONSUMERS ACCESSED CREDIT Monthly updates across all 4 credit bureaus SCORE 5.8 Proprietary Algorithm 5.1 Segmentation and offers powered by SmartMatch 4.3 2.73 Credit Improvement
Slide 77: Building Credit Lifecycle for NTC & Emerging Customers
CREDIT PROGRESSION Building Credit Lifecycle for NTC & Emerging Customers Credit Score improvement AI-led Personalized Continuous Monitoring Launched Paisa+ Transaction Credit Insights & Engagement FD backed Secured credit card 5.9 Lacs New transactions1 (track & manage) in Q4FY26 Converting credit
Slide 78: Building a Wealth & Savings Platform
WAELTH & SAVINGS PLATFORM Building a Wealth & Savings Platform FDs & Bonds adding to a diversified product suite for every stage of the financial life-cycle Driving Multi-Product Scaling Fixed Income Offerings Engagement (Bonds & FDs) • Corporate Bonds | G-Sec’s & Baskets Expanding beyond credit •
Slide 79: Driving efficiency and personalization through AI integration across key verticals
AI AT CORE Driving efficiency and personalization through AI integration across key verticals Driving business transformation through AI-driven Impact Across Key Verticals AI: experience, efficiency & risk ENTERPRISE-WIDE AI Call-Center Customer Intelligence Product Exp. Customer Experience 65L call
Slide 80: Transforming card discovery through AI-led matching & certainty
AI AT CORE Transforming card discovery through AI-led matching & certainty Traditional Model Launched AI Paisa Picks an AI based card recommender From ‘Browse & Apply To ‘Apply with Certainty User browse multiple options & apply with low certainty Conversion Experience Best-fit card 80
Slide 81: pbpartners
pbpartners@ “* =~ ~ EK RISHTA BHAROSE KA a 7 .e 1X RISHTA BHAROSE KA
Slide 82: India still buys insurance through people.
PB PARTNERS – HOW INDIA BUYS INSURANCE India still buys insurance through people. We built the platform for it. PB Partners is the trust-led, vernacular, advisor-driven complement to Policybazaar's digital franchise. INDIA'S INSURANCE GAP CLOSING THE GAP WHAT WE BRING 01 Still personal, still physic
Slide 83: The largest tech-led POSP platform in India.
PB PARTNER - SCALE The largest tech-led POSP platform in India. Distribution at this scale, this depth, and with this digital efficiency is unparallel Zone wise Share of business Pan-India distribution at scale Tech-led platform powering independent sellers of insurance & financial-product ~19k PIN
Slide 84: The market is under pressure – we are widening the lead.
PB PARTNERS – INDUSTRY LANDSCAPE The market is under pressure – we are widening the lead. The gap to the next biggest player is now 2x CONSOLIDATION CAPITAL DEPENDENCE Two of the biggest players merged in Nov ‘25 – under pressure to scale Funding-dependent growth; competitors hungry for capital. The
Slide 85: Scale built. Reach deepened. Growth compounded every year.
PB PARTNERS – HYPERGROWTH STORY Scale built. Reach deepened. Growth compounded every year. What we did in a year in FY22, we now do in a single month (Mar’26) +7x TOTAL PREMIUM(x) Registered partners Vs FY22 (58K base) CAGR 50% 10X 1.7x Pin codes covered 1.7× since FY22 | ~99% of India 647 X Employe
Slide 86: A broad-based book, built where others can't reach.
PB PARTNERS – WHERE THE LEAD BECOMES A MOAT A broad-based book, built where others can't reach. Real Bharat is hard. We've crossed the scale threshold – and the book is built on thousands of small partners, not a handful of large ones. BUILT ACROSS REAL BHARAT BUILT ON REAL PARTNERS THE CHALLENGES O
Slide 87: Rewarding partners: loyalty program, on-demand payouts, awards
PARTNER ENGAGEMENT & RETENTION Rewarding partners: PBP One loyalty program + On-demand payouts + Multi-category awards PBP One Loyalty 01 Earn PBP Coins each quarter on net premium Contests & Leaderboards 02 Live + past contest engagement Time-bound contests with extra commission slabs, public leade
Slide 88: Building the agency of the future.
PB PARTNERS – THE TECH-ENABLED AGENCY Building the agency of the future. Every partner interaction – at quote, issuance, service; backed by AI. The Neural Core is what turns scale into a structural advantage. PARTNER EXPERIENCE — FULL LIFECYCLE NEURAL CORE Three layers compounding into outcomes. AT
Slide 89: Towering Above the Competition
Policybazaar.ae Towering Above the Competition UAE's #1 Digital Insurance Marketplace #1 25+ Motor – Health - Life 4.6★ MARKET POSITION INSURER PANEL FULL VERTICALS CUSTOMER TRUST Neeraj Gupta CEO, Policybazaar UAE
Slide 90: FY26 Premium grew 54% YoY
UAE OPERATIONS FY26 Premium grew 54% YoY Leadership in UAE – with focus on Health, Life and broader financial products FY19 12x 54% ₹1,980 Cr * OPERATIONS STARTED GROWTH YoY GROWTH Q4 FY26 Established UAE presence Since Q4 FY22 baseline FY26 vs FY25 Annualized run-rate Insurance Premium (₹ Cr) SEGME
Slide 91: Co-created products + Loyalty rewards
ENHANCING THE VALUE PROPOSITION Co-created products + Loyalty rewards CO-CREATED PRODUCTS LOYALTY PROGRAMS Tailored exclusively for NRIs PB Royalty | PB Advantage Cross-border coverage in both UAE and India · Income Protection Plans Rewarding referrals | Waiver of excess | Service discounts (new cat
Slide 92: Growth Levers and Focus Area
CAR INSURANCE ONLINE Growth Levers and Focus Area Enhance API TPL Unassisted Add-Ons & Segment Integration Unassisted Renewal Higher ATS Plans Scale to 15+ API partners Zero-agent TPL journey Automated renewal flow War, PA, Home covers Non-GCC, Chinese, EV AI & Fraud Detection Renewal Automation Por
Slide 93: FY 26–27 Product & Tech Pipeline
HEALTH INSURANCE FY 26–27 Product & Tech Pipeline Unified Medical Application Form Plan Recommendation Engine Single form across all insurer partners AI + Human: profile → analysis → advisor overlay Signed off by all partners — under development Matches age, nationality, PED, budget to plans Expecte
Slide 94: Our Competitive Moat
CLAIMS EXCELLENCE Our Competitive Moat Motor Claims Assurance Health Claims Assistance 8 80% 98% 80% 30-MIN CLAIMS ASSISTANCE Ranked as a top purchase reason in customer audits Claims via Partner Garages CSAT Renewal Rate Network RING-FENCED TPA TEAMS 8 in 10 claims customers give 2 referral leads C
Slide 95: Your Business Risk Advisor
\ + policy bazaar” for Business Your Business Risk Advisor na »
Slide 96: Unlocking India's B2B Insurance Opportunities
Unlocking India’s B2B Insurance Opportunities Massive Untapped High-Margin Biz in Large Gap in Our Right to Win is in SME Opportunity the Long term Advisory-Led Building it the PB way • India has 63M+ • Globally, commercial • India’s B2B • Bring value to the chain of MSMEs contributing Insurance bro
Slide 97: Large spread of expertise entire suite of Commercial Products
Large spread of expertise entire suite of Commercial Products Employee Benefits Marine & Property Insurance Engineering Insurance Group Health Marine Insurance Erection All Risk Group Personal Accident Fire & Burglary Contractor's All Risk Group Term Life Shop Insurance Contractor's Plant & Machiner
Slide 98: Business Positioning across Corporate Segments
Business Positioning across Corporate Segments Large Corporates • Relationship-led, Offline engagement model Small-Medium Corporates • Operating in a highly competitive landscape of brokers with global • End-to-end digital journey, similar to mandate, POSP style teams retail experience • Moving the
Slide 99: UNMATCHED Claims Experience
UNMATCHED Claims Experience Dedicated RMs supported by In-House Doctors driving superior Cashless and Reimbursement experience 24x7 call Dedicated Support center center claims spoc Policybazaar’s in-house team of Doctors Cashless Cashless Strong TPA/insurer support approval <2 hrs network Active rev
Slide 100: UNMATCHED on-ground support
UNMATCHED on-ground support : Policybazaar Strength 13 centres Operational pan India + Presence in 130 cities Chandigarh Gurgaon & East Delhi Jaipur Lucknow Wide-spread physical presence ensures Ahmedabad we are there when you need us the most. Kolkata Bhubaneshwar Get on ground support in 130 citie
Slide 101: Largest on-ground force: Policybazaar Strength
Largest on- ground force: Policybazaar Strength
Slide 102: PB Benefits | An extended arm of HR
PB Benefits | An extended arm of HR PB Care+ Second Opinion Employee WeCare Assistance Program 200+ Partner Hospitals Get expert second Employment & opinions to ensure IVF & Dental assistance to On Ground Support in the right diagnosis, coverages spouse and children 300+ cities & treatment, and in c
Slide 103: Introducing AiSHA
Introducing AiSHA NO DEVICES. NO CLINIC. NO WAITING. - Scan your face for an instant body checkup Ai Smart Health Assistant - Get your health vitals in 30 seconds powered by Policybazaar for Business - Cutting-edge AI technology for a complete health snapshot AiSHA Home page AiSHA Vital detail page
Slide 104: Seamless document submission, claim tracking, fraud detection
SEAMLESS DOCUMENT SUBMISSION CLAIM TRACKING & TRANSPARENCY SMART FRAUD DETECTION • Auto-read & Classify Documents • Identify blacklisted hospital claims • Real-time claim status updates • Mandatory vs. Non-mandatory document • Detect document tampering flagging • Clear settlement TAT visibility • AI
Slide 105: PB's SUPERIOR Digital Employee Benefits Ecosystem
PB’s SUPERIOR Digital Employee Benefits Ecosystem HR Portal Enrolments Portal All in One Wellness App WhatsApp Bot • Family E-Cards • Claims Filling • Claims Tracking • Enrolment Link • Pharmacy Disc • Consultations Portals • Flexi Benefits • Enrolment-addition One App • E-Cards Integration • Claims
Slide 106: Compass | Value via Tech in high-frequency claims & endorsements
Compass | Value via Tech to make life simpler in high-frequency claims & endorsements From automated + regular To tacking policies & data Compass ensures Hence, makes the process collection of across departments everything is efficient, claim-related files in one place secure and hassle-free
Slide 107: Enroute | Value via Tech for Marine declarations
Enroute | Value via Tech to make life simpler for Marine declarations
Slide 108: Thank You
Thank You For any queries please email: investor.relations@pbfintech.in PB Fintech Limited Plot 119, Sector 44 Gurugram Haryana 122001 108