Slide 1: Q1 2026 Earnings Results
Q1 2026 Earnings Results April 30, 2026 1
Slide 2: Legal Disclaimer
Legal Disclaimer This presentation and the accompanying conference call contain This presentation and the accompanying conference call also contain forward-looking statements within the meaning of the federal securities non-GAAP financial measures. The non-GAAP financial measures are laws, including s
Slide 3: Financial Overview
€:) twilio Financial Overview
Slide 4: Company Results
Company Results Q1 2026 $1,407M 20% / 16% $697M 16% Reported Reported / Organic Non-GAAP Gross Non-GAAP Gross Revenue Revenue Growth Y/Y Profit Profit Growth Y/Y 49.6% $279M $132M 114% Non-GAAP Gross Non-GAAP Income Free Cash Dollar-Based Net Margin from Operations Flow Expansion Rate Note: As we have
Slide 5: Q2 2026 & Full Year 2026 Guidance
Q2 2026 & Full Year 2026 Guidance Q2 2026 Guidance: ● Reported revenue: $1.420 billion to $1.430 billion, up 15.5% to 16.5% year-over-year ● Organic revenue growth: 10% to 11% year-over-year ● Non-GAAP income from operations: $250 million to $260 million ● Non-GAAP diluted earnings per share1: $1.27
Slide 6: Quarterly Revenue
Quarterly Revenue Q1’26 Reported 20% Revenue Growth Y/Y Note: Numbers are rounded to the nearest million (other than percentages). 6
Slide 7: Quarterly Organic Revenue Growth
Quarterly Organic Revenue Growth Q1’26 Organic 16% Revenue Growth Y/Y Note: Organic revenue growth is a non-GAAP financial measure. See Appendix for non-GAAP definitions and reconciliations. 7
Slide 8: Dollar-Based Net Expansion Rate
Dollar-Based Net Expansion Rate Note: See Appendix for our definition of Dollar-Based Net Expansion Rate. 8
Slide 9: Messaging Revenue Mix %
Messaging Revenue Mix % Note: Messaging Revenue Mix % refers to Messaging revenue as a percentage of revenue. As previously reported, RCS Messaging and WhatsApp Messaging were reclassified from Other to Messaging as of Q4'25; and prior periods were reclassified to conform with this presentation. 9
Slide 10: Non-GAAP Gross Profit
Non-GAAP Gross Profit 50% Q1’26 Non-GAAP Gross Margin Q1’26 Non-GAAP 16% Gross Profit Growth Y/Y Note: Non-GAAP gross profit and non-GAAP gross margin are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliations. 10
Slide 11: Non-GAAP Income from Operations
Non-GAAP Income from Operations 20% Q1’26 Non-GAAP Operating Margin Q1’26 Non-GAAP 31% Income from Operations Growth Y/Y Note: Non-GAAP income from operations and non-GAAP operating margin are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliations. 11
Slide 12: GAAP Income from Operations
GAAP Income from Operations 8% Q1’26 GAAP Operating Margin 12
Slide 13: Stock-Based Compensation Expense
Stock-Based Compensation Expense Q1’26 Stock-Based 10% Compensation as a % of Revenue 13
Slide 14: Free Cash Flow
Free Cash Flow 9% Q1’26 Free Cash Flow Margin Note: Free cash flow and free cash flow margin are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliations. 14
Slide 15: Q1 2026: Representative Customer Wins
Q1 2026: Representative Customer Wins 15
Slide 16: Top Customer Wins from the Quarter
Top Customer Wins from the Quarter ● Posh, an AI platform purpose-built for financial institutions, has partnered with Twilio to power the voice infrastructure behind its agentic Voice AI. Leveraging Twilio’s Conversation Relay, Posh enables scalable, high-quality voice interactions that help banks a
Slide 17: Top Customer Wins from the Quarter (cont.)
Top Customer Wins from the Quarter (cont.) ● Grupo ProTG, one of Mexico’s leading insurance brokers, has signed an Agent Productivity deal to deploy Twilio Flex as the cornerstone of their modern, multichannel engagement strategy. Central to this deal is their Hybrid Agentic Vision, integrating Agen
Slide 18: Top Customer Wins from the Quarter (cont.)
Top Customer Wins from the Quarter (cont.) ● An AI-powered cloud communications company signed a seven figure deal to leverage Messaging in their platform. They chose to move traffic to Twilio to take advantage of Twilio's super network, fast track onboarding for campaign registrations, and personalize
Slide 19: THANK YOU
THANK YOU 19
Slide 20: Appendix
€:) twilio Appendix
Slide 21: Forward-Looking Statements
Forward-Looking Statements This presentation and the accompanying conference call contain forward-looking statements within the meaning of the federal securities laws. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can
Slide 22: Operating Metrics
Operating Metrics We review a number of operational and financial metrics, including Dollar-Based Net Expansion Rate (“DBNE”), to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans and make strategic decisions. Our DBNE is not based on any
Slide 23: Non-GAAP Financial Measures
Non-GAAP Financial Measures In addition to financial information presented in accordance with U.S. generally accepted accounting principles (“GAAP”), this presentation and the accompanying conference call include certain non-GAAP financial measures, including non-GAAP gross profit, non-GAAP gross margi
Slide 24: Non-GAAP Financial Measures
Non-GAAP Financial Measures Non‑GAAP Net Income Attributable to Common Stockholders and Non‑GAAP Net Income Per Share Attributable to Common Stockholders. For the periods presented, we define non-GAAP net income attributable to common stockholders and non‑GAAP net income per share attributable to com
Slide 25: Non-GAAP Financial Measures Reconciliation
Non-GAAP Financial Measures Reconciliation 3) (Dollars in thousands, unaudited) Three Months Ended September 30, December 31, | March 31, 2025 2025 2026 “December 31 March37, J Non-GAAP gross profit and Non-GAAP gross margin Revenue 1,194,835 $ 1,172,463 $ 1,228,425 $ 1,300,402 $ 1,365,930 $ GAAP gr
Slide 26: Non-GAAP Financial Measures Reconciliation
cial Measures Reconc unaudited) Three Months Ended March 31, June 30, September 30, December 31, March 31, 2025 2025 2025 2025 2026 Non-GAAP income from operations and Non-GAAP operating margin GAAP gross profit 581,567 $ 602,740 $ 632,077 662,350 $ 684,244 Non-GAAP gross profit 602,002 $ 622,902 $
Slide 27: Non-GAAP Financial Measures Reconciliation
Non-GAAP Financial Measures Reconcili ® (Dollars in thousands, unaudited) Three Months Ended March 31, June 30, September 30, December 31, March 202! 2025 2025 2025 2026 Organic revenue Total revenue 1,172,463 1,228,425 $ 1,300,402 $ 1,365,930 $ 1,406,907 A2P revenue = (6,161) (20,235) (23,074) (46,
Slide 28: Non-GAAP Financial Measures Reconciliation
Non-GAAP Financial Measures Reconciliation (Dollars in thousands, unaudited) March 31, 2025 Free cash flow and free cash flow margin Net cash provided by operating activities 191,042 Operating cash flow margin 16.3% Non-GAAP adjustments: Capitalized software development costs (11,564) Purchases of l