Twilio Inc. · NYSE:TWLO
Twilio — Q3 2026 Earnings Presentation
28 slides from Twilio's earnings presentation, Oct 29, 2026
Slide 1: Q3 2026 Earnings Results
Q3 2026 Earnings Results October 29, 2026 1
Slide 2: Legal Disclaimer
Legal Disclaimer This presentation and the accompanying conference call contain This presentation and the accompanying conference call also contain forward-looking statements within the meaning of the federal securities non-GAAP financial measures. The non-GAAP financial measures are laws, including s
Slide 3: Financial Overview
€:) twilio Financial Overview
Slide 4: Company Results
Company Results Q3 2026 $1,560M 20% / 16% $768M 18% Reported Reported / Organic Non-GAAP Gross Non-GAAP Gross Revenue Revenue Growth Y/Y Profit Profit Growth Y/Y 49.2% $326M $370M 114% Non-GAAP Gross Non-GAAP Income Free Cash Dollar-Based Net Margin from Operations Flow Expansion Rate Note: Organic re
Slide 5: Q4 2026 & Full Year 2026 Guidance
Q4 2026 & Full Year 2026 Guidance Q4 2026 Guidance: ● Reported revenue: $1.595 billion to $1.605 billion, up 17% to 17.5% year-over-year ● Organic revenue growth: 11% to 12% year-over-year ● Non-GAAP gross profit growth similar to organic revenue growth ● Non-GAAP income from operations: $300 million
Slide 6: Quarterly Revenue
Quarterly Revenue Q3’26 Reported 20% Revenue Growth Y/Y Note: Numbers are rounded to the nearest million (other than percentages). 6
Slide 7: Quarterly Organic Revenue Growth
Quarterly Organic Revenue Growth Q3’26 Organic 16% Revenue Growth Y/Y Note: Organic revenue growth is a non-GAAP financial measure. See Appendix for non-GAAP definitions and reconciliations. 7
Slide 8: Dollar-Based Net Expansion Rate
Dollar-Based Net Expansion Rate Note: See Appendix for our definition of Dollar-Based Net Expansion Rate. 8
Slide 9: Messaging Revenue Mix %
Messaging Revenue Mix % Note: Messaging Revenue Mix % refers to Messaging revenue as a percentage of revenue. As previously reported, RCS Messaging and WhatsApp Messaging were reclassified from Other to Messaging as of Q4'25; and prior periods were reclassified to conform with this presentation. 9
Slide 10: Non-GAAP Gross Profit
Non-GAAP Gross Profit 49% Q3’26 Non-GAAP Gross Margin Q3’26 Non-GAAP 18% Gross Profit Growth Y/Y Note: Non-GAAP gross profit and non-GAAP gross margin are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliations. 10
Slide 11: Non-GAAP Income from Operations
Non-GAAP Income from Operations 21% Q3’26 Non-GAAP Operating Margin Q3’26 Non-GAAP 39% Income from Operations Growth Y/Y Note: Non-GAAP income from operations and non-GAAP operating margin are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliations. 11
Slide 12: GAAP Income from Operations
GAAP Income from Operations 10% Q3’26 GAAP Operating Margin 12
Slide 13: Stock-Based Compensation Expense
Stock-Based Compensation Expense Q3’26 Stock-Based 9.9% Compensation as a % of Revenue 13
Slide 14: Free Cash Flow
Free Cash Flow 24% Q3’26 Free Cash Flow Margin 49% Q3’26 Free Cash Flow Y/Y Note: Free cash flow and free cash flow margin are non-GAAP financial measures. See Appendix for non-GAAP definitions and reconciliations. 14
Slide 15: Q3 2026: Representative Customer Wins
Q3 2026: Representative Customer Wins 15
Slide 16: Top Customer Wins from the Quarter
Top Customer Wins from the Quarter ● Meera AI, an AI reachability platform connecting humans and AI agents with hard-to-reach consumers, expanded their messaging use case to include Voice and our Conversations Layer. They're using both to coordinate multi-channel outreach, preserve conversation cont
Slide 17: Top Customer Wins from the Quarter (cont.)
Top Customer Wins from the Quarter (cont.) ● HUGO BOSS, a global premium fashion house headquartered in Germany, signed a new business deal with Twilio, leveraging Messaging and Chat to power global clienteling and customer communications. ● Chapter, a consumer services company, signed a seven figure
Slide 18: Top Customer Wins from the Quarter (cont.)
Top Customer Wins from the Quarter (cont.) ● A leading satellite internet company signed a deal to use Messaging, Voice, Verify, and Branded Calling for vital communications with their customers, including interactions in remote markets. ● A leading airline signed a seven figure deal to use Messaging
Slide 19: Thank You
THANK YOU 19
Slide 20: Appendix
€:) twilio Appendix
Slide 21: Forward-Looking Statements
Forward-Looking Statements This presentation and the accompanying conference call contain forward-looking statements within the meaning of the federal securities laws. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can
Slide 22: Operating Metrics
Operating Metrics We review a number of operational and financial metrics, including Dollar-Based Net Expansion Rate (“DBNE”), to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans and make strategic decisions. Our DBNE is not based on any
Slide 23: Non-GAAP Financial Measures
Non-GAAP Financial Measures In addition to financial information presented in accordance with U.S. generally accepted accounting principles (“GAAP”), this presentation and the accompanying conference call include certain non-GAAP financial measures, including non-GAAP gross profit, non-GAAP gross margi
Slide 24: Non-GAAP Financial Measures
Non-GAAP Financial Measures Non‑GAAP Net Income Attributable to Common Stockholders and Non‑GAAP Net Income Per Share Attributable to Common Stockholders. For the periods presented, we define non-GAAP net income attributable to common stockholders and non‑GAAP net income per share attributable to com
Slide 25: Non-GAAP Financial Measures Reconciliation
Non-GAAP Financial Measures Reconciliation (Di s in thousands, unaudited) Non-GAAP gross profit and Non-GAAP gross margin Revenue GAAP gross profit GAAP gross margin Non-GAAP adjustments: Stock-based compensation Amortization of acquired intangibles Payroll taxes related to stock-based compensation
Slide 26: Non-GAAP Financial Measures Reconciliation
Non-GAAP Finan lla 7 ds, unau Three Months Ended September 30, December 31, March 31, June 30, September 30, 2025 2025 2026 2026 2026 Non-GAAP income from operations and Non-GAAP operating margin GAAP gross profit 632,077 662,350 684,244 §$ 725,866 760,530 Non-GAAP gross profit 652,097 682,236 697,4
Slide 27: Non-GAAP Financial Measures Reconciliation
Non-GAAP Financial Measures Reconciliation (Dollars in thousands, unaudited) Three Months Ended September 30, December 31, March 31, June 30, September 30, 2025 2025 2026 2026 2026 Organic Revenue Total Revenue 1,300,402 $ 1,365,930 $ 1,406,907 $ 1,499,089 $ 1,559,536 A2P Revenue (20,235) (23,074) (
Slide 28: Non-GAAP Financial Measures Reconciliation
Non-GAAP Financial Measures Reconciliation (Dollars in thousands, unaudited) Three Months Ended September 30, December 31, 2025 Free cash flow and Free cash flow margin Net cash provided by operating activities 263,563 Net cash provided by operating activities growth (Y/Y) Operating cash flow margin