Slide 1: Investor Presentation
Investor Presentation November 7, 2022
Slide 2: Disclaimers
Disclaimers Forward Looking Statements This presentation contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts, and further include, without limitation, stateme
Slide 3: Outsourcing reimagined for the innovation age
Our Vision Our Solutions Our Results 59% Outsourcing Digital Customer Experience 2021 YoY Revenue Growth $761mm reimagined 141% 2021 Revenue Net Revenue Retention for the Content Security Rate (2021) innovation $188mm 2021 Adj EBITDA1 age AI Services 24.7% Adj. EBITDA Margin (2021)1 60% Total Client
Slide 4: Continued Profitable Growth in Q3 2022
Continued Profitable, Growth in Q3 2022 Revenue / YoY Growth Client & Growth Highlights $246M $240M $232M $227M Q3 Key Client Wins including $201M - Expansions within travel and on-demand 23.9% 1 transportation space as well as with HealthTech Q3 Adj EBITDA Margin and non-crypto Fintech clients 64% 6
Slide 5: Expanding Our Global Footprint
Expanding Our Global Footprint We are in 28 sites across 14 countries, plus a fully functional W@H Solution Poland Romania Greece - 1 Site India - 4 Sites Ireland - 1 Site as of September 30, 2022 Taiwan - 1 Site Serbia Our Global Count Croatia - 2 Sites 48,700 USA - 6 Sites Japan Mexico - 1 Site Ph
Slide 6: TaskUs Markets & Growth
U® TaskUs" . TaskUs Markets & Growth
Slide 7: How We Started
How We Started…. In 2008, we built a different type of BPO provider Investor Presentation | 7
Slide 8: Technology is Transforming our Lives
Technology is Transforming our Lives THEN NOW THEN NOW CABLE + STREAMING LANDLINES + VIDEO CALL + ENJOY COMMUNICATE SATELLITE MEDIA CELL PHONES CHAT APPS WEB 1.0 CHAT TODAY’S SOCIAL FOOD DELIVERY SOCIALIZE DINE RESTAURANTS GROUPS MEDIA PLATFORMS MALL-BASED ECOMMERCE + STAY HOTELS HOME SHARING SELL R
Slide 9: Service Offerings
> Service Offerings /
Slide 10: Digital Offerings Powered by Differentiated Technology Solutions
Digital Offerings Powered by Differentiated Technology Solutions Digital Content Security AI Services Customer Experience 64% 22% 14% Note: Percentages based on contribution to 2021 revenue Investor Presentation | 10
Slide 11: Digital Customer Experience
SOLUTIONS: Digital Customer Experience Omni-Channel Care Customer Acquisition Learning Experience Services Technical Support Ever-increasing user expectations and competition necessitate world class customer care. Founded on innovation and people-first culture, New Product or Market Launches Consulti
Slide 12: Content Security
Content Security Content Moderation Risk + Response User generated content is growing at an exponential rate. Wherever content TaskUs solves for two growing problems faced by tech disruptors: the is created by users, platforms must review and enforce policy guidelines to reputational risks posed by
Slide 13: AI Services
AI Services In our AI Services practice, our teammates tag and annotate data sets to create the raw material that artificial intelligence is built on. Nearly every AI application being built today requires these kinds of custom data sets curated by professional annotators and gig-workers from our Tas
Slide 14: Why We Win + Growth Strategies
Why We Win + Growth Strategies
Slide 15: Why We Win
Why We Win Expertise Culture Speed We specialize in the unique We have built a culture that feels We are agile, flexible and disruptive industry segments much more like our tech clients responsive. Our clients are of our clients. We build teams of than the service providers we growing exponentially.
Slide 16: What We've Become
What We’ve Become… Investor Presentation | 16
Slide 17: Expertise: Focused on Hi-Tech Clients & the Digital Economy
Expertise: Focused on Hi-Tech Clients & the Digital Economy TARGET MARKETS CLIENT HIGHLIGHTS 100+ Clients globally 3 of the top 4 social media sites Social Media E-commerce Gaming Streaming Media #1 audio and #1 video streaming service providers 10+ HealthTech clients $ 20+ disruptive FinTechs Food
Slide 18: Strong Track Record of Sales Wins Across New and Existing Clients
Strong Track Record of Sales Wins Across New and Existing Clients Win Rate ($ basis) as %1 New Clients Won (#) >$10M Clients2 41 60% 60% 36 57% 16 55% 27 24 50% 45% 8 45% 42% 40% 2018 2019 2020 2021 2018 2019 2020 2021 2020 2021 1) Win Rate include opportunities from both New and Existing Clients 2)
Slide 19: Future Growth Opportunities
Future Growth Opportunities M&A Opportunities to expand into higher New high-growth value services and clients additional capabilities Signed 41 new clients in 2021 Global expansion Expect continued expansion into new Service line geographies in 2022 expansion Expanding offerings to deliver more spec
Slide 20: Financials
U® TaskUs" > Financials
Slide 21: Organic and Diversified Growth
Organic and Diversified Growth USD Million Revenue by Delivery Geography (%) Revenue by Service Line (%) $945 $945 AI Services Rest of World Content Security $761 United States $761 15% 19% Digital Customer Experience Philippines All Service Lines 14% All Delivery Sites 15% 19% 22% 29% $478 $478 32%
Slide 22: Attractive Profitability and Margin Expansion
Attractive Profitability and Margin Expansion USD Million Adjusted EBITDA1 ($mm) Adjusted Net Income1 ($mm) Margin (%) 25% 23% 22% 22% 21% Margin (%) $221 17% 18% 15% 16% 15% $188 13% 7% $147 $129 $107 $74 $69 $53 $57 $32 $21 $9 2017 2018 2019 2020 2021 Q3’22 TTM 2017 2018 2019 2020 2021 Q3’22 TTM 1
Slide 23: Financial Highlights
Financial Highlights FY 2021 Q3 2022 Increasingly diversified revenue base $761m $232m Consistent track record of growth and FY 2021 Revenue Q3 2022 Revenue profitability Significant operating leverage 59.1% 15.5% FY 2021 Revenue Growth YoY Q3 2022 Revenue Growth YoY Strong free cash flow 24.7% 23.9% Un
Slide 24: Financial Outlook
Financial Outlook Outlook1 2021 Outlook 2022 Fourth Quarter Full Year Revenue (in millions) $231 to $233 $949 to $951 Revenue growth (YoY) at midpoint 2.2% 24.9% Adjusted EBITDA Margin 23.2% 23.1% Free Cash Flow (in millions) - ~$100 1 Financial outlook provided as of November 7, 2022 as part of Tas
Slide 25: Outsourcing reimagined for the innovation age.
Outsourcing reimagined for the innovation age. Investor Presentation | 25
Slide 26: Appendix
j@ TaskUs™
Slide 27: We Move at the Pace of Innovation
We Move at the Pace of Innovation Modern Agile Client-Focused Cloud-based Infrastructure Teammates working 2021 New Client Win Rate 14 49% days Digitally Native Post-Contract* $ Basis *Represents the average time between signing a new client and teammates fully engaged to work for the year 2021. Inv
Slide 28: Ratings as of September 2022
Ratings as of September 2022 5.0 4.6 4.4 4.4 4.3 4.2 4.1 3.9 3.8 3.8 3.8 4.0 3.5 3.3 3.1 3.0 2.0 1.0 0 TaskUs EPAM TDCX Globant Teleperformance Accenture Genpact Concentrix Appen Telus 24/7 Intouch Webhelp Alorica Investor Presentation | 28
Slide 29: Non-GAAP Reconciliations: Adjusted EBITDA
Non-GAAP Reconciliations Adjusted EBITDA USD Thousand Three months Three ended months September ended March 31, 30, Nine months ended September 30, 2022 2021 2022 2021 Net income (loss) $ 5,365 $ 11,636 $ 24,680 $ (77,800) Provision for (benefit from) income taxes 3,895 1,656 12,271 (1,805) Financing
Slide 30: Non-GAAP Reconciliations: Adjusted Net Income
Non-GAAP Reconciliations Adjusted Net Income USD Thousand Three months ended March Three months ended September 30, Nine months ended September 30, 2022 2021 2022 2021 Net income (loss) $ 5,365 $ 11,636 $ 24,680 $ (77,800) Amortization of intangible assets 5,087 4,711 14,765 14,135 Transaction costs
Slide 31: Non-GAAP Reconciliations: Adjusted EPS
Non-GAAP Reconciliations Adjusted earnings per share Three months ended September 30, Nine months ended September 30, 2022 2021 2022 2021 GAAP diluted EPS $ 0.05 $ 0.11 $ 0.24 $ (0.83) Per share adjustments to net income 0.30 0.19 0.82 1.81 Per share adjustments for GAAP anti-dilutive shares — — — (
Slide 32: Non-GAAP Reconciliations: Free Cash Flow
Non-GAAP Reconciliations Free Cash Flow USD Thousand Three Three months months ended ended March 31,30, September Nine months ended September 30, 2022 2021 2022 2021 Adjusted EBITDA $ 55,456 $ 48,100 $ 165,261 $ 131,756 Net cash provided (used) by operating activities $ 41,498 $ (109,103) $ 114,464
Slide 33: Non-GAAP Reconciliation: Revenue TTM Data
Non-GAAP Reconciliation Revenue Trailing Twelve Month (TTM) Data USD Thousand Nine Months ended Year ended Nine Months ended TTM Q3 September 30, December 31, September 30, 2021 2021 2022 2022 Revenue by Service Offering Digital Customer Experience $ 338,587 $ 486,679 $ 478,625 $ 626,717 Content Secu
Slide 34: Non-GAAP Reconciliation: Adjusted EBITDA TTM Data
USD Thousand Nine Months ended Year ended Nine Months ended TTM Q3 September 30, December 31, September 30, 2021 2021 2022 2022 Service revenue $ 533,946 $ 760,703 $ 718,269 $ 945,026 Net income (loss) $ (77,800) $ (58,698) $ 24,680 $ 43,782 Provision for (benefit from) income taxes (1,805) (2,265) 1
Slide 35: Non-GAAP Reconciliation: Adjusted Net Income TTM Data
USD Thousand Nine Months ended Year ended Nine Months ended TTM Q3 September 30, December 31, September 30, 2021 2021 2022 2022 Service revenue $ 533,946 $ 760,703 $ 718,269 $ 945,026 Net income (loss) $ (77,800) $ (58,698) $ 24,680 $ 43,782 Amortization of intangible assets 14,135 18,847 14,765 19,
Slide 36: Reconciliations of Adjusted EBITDA
USD Million Jan 1, 2018 Oct 1, 2018 Year Year Ended Year Ended Year Ended 2017 through through Ended December December December (unaudited) Sep 30, Dec 31, 31, 2018 31, 2019 31, 2020 December 2018 2018 31, 2021 Net Income (loss) $9.0 $33.1 $(0.9) $32.2 $33.9 $34.5 $(58.7) Provision for (benefit from)
Slide 37: Reconciliations of Adjusted Net Income
USD Million Jan 1, Oct 1, Year Year Year Year 2018 2018 Ended 2017 Ended Ended Ended through through Decem (unaudited) December December December Sep 30, Dec 31, ber 31, 31, 2018 31, 2019 31, 2020 2018 2018 2021 Net Income (loss) $9.0 $33.1 $(0.9) $32.2 $33.9 $34.5 $(58.7) Amortization of intangible