Slide 1: Investor Presentation
Investor Presentation February 28, 2022
Slide 2: Disclaimer
Disclaimer This presentation contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include all statements that are not historical facts, and further include, without limitation, statements reflecting our current vi
Slide 3: Outsourcing reimagined for the innovation age
Outsourcing reimagined for the innovation age. Investor Presentation | 3
Slide 4: To build the world's largest digital customer experience tech enabled service provider
Our Goal Our Solutions Our Results To build 59% 2021 YoY Digital Customer Revenue Growth the world’s Experience $761mm 2021 Revenue 141% largest Net Revenue Retention Rate (2021) Content Security tech enabled $188mm 2021 Adj EBITDA service provider. AI Operations 24.7% Adj. EBITDA Margin (2021)1 60%
Slide 5: Continued Growth Momentum in 2021
Continued Growth Momentum in 2021 Client & Teammate Revenue 2021 / YoY Growth Highlights Q4 & FY 2021 64% 63% Q4 Key Client Wins including 57% - Multiple FinTech wins 49% - Expansion with largest HealthTech client 25% Q4 Adj EBITDA1 - First win with one of the largest tech companies in Margin the wo
Slide 6: Expertise: Focused on Hi-Tech Clients & the Digital Economy
Expertise: Focused on Hi-Tech Clients & the Digital Economy TARGET MARKETS CLIENT HIGHLIGHTS 100+ Clients globally 3 of the top 4 social media sites Social Media E-commerce Gaming Streaming Media #1 audio and #1 video streaming service providers 10+ HealthTech clients $ 20+ disruptive FinTechs Food
Slide 7: Strong Track Record of Sales Wins Across New and Existing Clients
Strong Track Record of Sales Wins Across New and Existing Clients Win Rate ($ basis) as %1 New Clients Won (#) >$10M Clients2 41 60% 60% 36 57% 16 55% 27 24 50% 45% 8 45% 42% 40% 2018 2019 2020 2021 2018 2019 2020 2021 2020 2021 1) Win Rate include opportunities from both New and Existing Clients 2)
Slide 8: Why We Win: Expertise, Culture, Speed
Why We Win Expertise Culture Speed We specialize in the unique We have built a culture that feels We are agile, flexible and disruptive industry segments much more like our tech clients responsive. Our clients are of our clients. We build teams of than the service providers we growing exponentially.
Slide 9: We Move at the Pace of Innovation
We Move at the Pace of Innovation Modern Agile Client-Focused Cloud-based Infrastructure Teammates working 2021 New Client Win Rate 14 49% days Digitally Native Post-Contract* $ Basis *Represents the average time between signing a new client and teammates fully engaged to work for the year 2021. Inv
Slide 10: Expanding Our Global Footprint
Expanding Our Global Footprint We are in 23 sites across 10 countries, including a fully functional W@H Solution Poland Romania Greece - 1 Site India - 3 Sites as of December 31, 2021 Ireland - 1 Site Our Global Count Taiwan - 1 Site 40,100 USA - 6 Sites Japan Mexico - 1 Site Philippines - 9 Sites C
Slide 11: Service Offerings
Service Offerings Investor Presentation | 11
Slide 12: Digital Offerings Powered by Differentiated Technology Solutions
Digital Offerings Powered by Differentiated Technology Solutions Digital Content Security AI Operations Customer Experience 64% 22% 14% Note: Percentages based on contribution to 2021 revenue Investor Presentation | 12
Slide 13: Digital Customer Experience
SOLUTIONS: Digital Customer Experience Omni-Channel Care Customer Acquisition Trust & Safety Technical Support Ever-increasing user expectations and competition necessitate world class customer care. Founded on innovation and people-first culture, New Product or Market Launches Consulting Services Ta
Slide 14: Content Security: The Digital First Responders
Content Security: The Digital First Responders User generated content is growing at an exponential rate. Wherever content is created by users, platforms must review and enforce policy guidelines to protect their communities. Today TaskUs teammates review content posted by users and advertisers acros
Slide 15: AI Operations
AI Operations In our AI Operations practice, our teammates tag and annotate data sets to create the raw material that artificial intelligence is built on. Nearly every AI application being built today requires these kinds of custom data sets curated by professional annotators. We leverage technology,
Slide 16: TaskUs Digital Innovation In Action
TaskUs Digital Innovation In Action Digital CX Content Security Cross Platform CX CHATBOT TAGALL! OMNI SUPERVISOR Browser based chatbot Browser extension to RPA enabled productivity alert system leveraging NLP for suggested answers highlight and contextualize key terms designed to support W@H manage
Slide 17: Future Growth Opportunities
Future Growth Opportunities M&A Opportunities to expand into higher New high-growth value services and clients additional capabilities Signed 41 new clients in 2021 Global expansion Expect continued expansion info new Service line geographies in 2022 expansion Expanding offerings to deliver more spec
Slide 18: Financials
Financials Investor Presentation | 18
Slide 19: Organic and Diversified Growth
Organic and Diversified Growth USD Million Revenue by Service Line (%) Revenue by Delivery Geography (%) $761 $761 AI Operations Rest of World Content Security United States Digital Customer Experience 14% Philippines 15% All Service Lines All Delivery Sites 22% $478 $478 32% 10% 8% $360 $360 14% 27%
Slide 20: Attractive Profitability and Margin Expansion
Attractive Profitability and Margin Expansion USD Million Adjusted EBITDA1 ($mm) Adjusted Net Income1 ($mm) 17% Margin (%) Margin (%) 15% 15% 25% 13% 22% 21% 22% 18% 7% $188 $129 $107 $74 $69 $57 $53 $32 $21 $9 2017 2018 2019 2020 2021 2017 2018 2019 2020 2021 1 See Appendix for reconciliation to mos
Slide 21: Financial Highlight: Q4 2021 and FY 2021
Financial Highlight Recurring revenue model Q4 2021 FY 2021 Consistent track record of growth and $227m $761m profitability Q4 2021 Revenue FY 2021 Revenue Strong operating leverage 63.4% 59.1% Focus on high growth technology Q4 2021 Revenue Growth YoY FY 2021 Revenue Growth YoY disruptors 24.8% 24.7
Slide 22: Financial Outlook
Financial Outlook Outlook1 2021 Outlook 2022 First Quarter Full Year Revenue (in millions) $229.0 to $232.2 $980 to $1,000 Revenue growth (YoY) at midpoint 50.8% 30.1% Adjusted EBITDA Margin ~22.5% ~23.0% 1 Financial outlook provided as of February 28, 2022 as part of TaskUs’s Q4 & FY 2021 earnings
Slide 23: Outsourcing reimagined for the innovation age
Outsourcing reimagined for the innovation age. Investor Presentation | 23
Slide 24: Appendix
Appendix Investor Presentation | 24
Slide 25: Rating as of December 2021
Rating as of December 2021 5.0 4.6 4.3 4.2 4.0 3.9 3.9 4.0 3.8 3.8 3.8 3.6 3.5 3.3 3.1 3.0 2.0 1.0 0 TaskUs Globant EPAM Accenture Appen Genpact Teleperformance Concentrix Telus 24/7 Intouch TDCX Webhelp Alorica Investor Presentation | 25
Slide 26: Non-GAAP Reconciliations
Non-GAAP Reconciliations Adjusted EBITDA USD Thousand Three For months the three ended months December ended 31, December 31, ForYear ended the year December ended 31,31, December 2021 2020 2021 2020 Net (loss) income $ 19,102 $ 13,554 $ (58,698) $ 34,533 Provision for (benefit from) income taxes (46
Slide 27: Non-GAAP Reconciliations
Non-GAAP Reconciliations 1 Adjusted Net Income USD Thousand Three months ended December 31, Year ended December 31, 2021 2020 2021 2020 Net (loss) income $ 19,102 $ 13,554 $ (58,698) $ 34,533 Amortization of intangible assets 4,712 4,712 18,847 18,847 Offering costs 720 511 6,969 896 Foreign currency
Slide 28: Non-GAAP Reconciliations
Non-GAAP Reconciliations Adjusted earnings per share Three months Three ended months December ended 31,31, December Year Yearended December31, ended December 31, 2021 2020 2021 2020 GAAP diluted EPS $ 0.17 $ 0.15 $ (0.62) $ 0.38 Per share adjustments to net (loss) income¹ 0.17 0.07 1.98 0.38 Per sha
Slide 29: Reconciliations of Adjusted Net Income
Reconciliations of Adjusted Net Income USD Million Jan 1, 2018 Oct 1, 2018 2017 through Sep through Dec Full Year 2018 2019 2020 (unaudited) 30, 2018 31, 2018 Net Income (loss) $9.0 $33.1 $(0.9) $32.2 $33.9 $34.5 Amortization of intangible assets 4.7 4.7 18.8 18.8 Offering costs 0.0 0.0 0.90 Transact
Slide 30: Reconciliations of Adjusted EBITDA
Reconciliations of Adjusted EBITDA USD Million Jan 1, 2018 Oct 1, 2018 2017 through Sep through Dec Full Year 2018 2019 2020 (unaudited) 30, 2018 31, 2018 Net Income (loss) $9.0 $33.1 $(0.9) $32.2 $33.9 $34.5 Provision for (benefit from) income taxes 5.0 (9.0) 3.4 (5.5) (4.4) 9.9 Financing expenses 0