Carecloud, Inc. · NASDAQ:CCLD

Carecloud — Investor Day (December 2022)

84 slides from Carecloud's investor day presentation, Dec 12, 2022

Slide 1: Analyst & Investor Day December 2022
CareCloud ANALYST & INVESTOR DAY December 2022 A leading healthcare technology company with a complete suite of proprietary, cloud-based solutions for healthcare providers @ ©CareCloud, Inc. 2022
Slide 2: Safe Harbor Statements
Safe Harbor Statements ‘This presentation contains forwarélooking statements within the meaning of the federal secures laws. These statements relate to anticipated future events, future results of operations or future financial performance. In some cases, you can identify forvarc-looking statements
Slide 3: Prospectus supplement references
https://www.sec.gov/Archives/edgar/data/1582982/000149315222002359/form424b5.htm , https://www.sec.gov/Archives/edgar/data/1582982/000149315222004305/form424b5.htm and https://www.sec.gov/Archives/edgar/data/1582982/000149315222012699/form424b5.htm .
Slide 4: Before you invest, read the registration statement
Before you invest, you should read the registration statement, prospectus supplement, prospectus supplement amendment and other documents CareCloud has filed with the SEC for more complete information about CareCioud and this offering. You may get these documents for free by visiting EDGAR on the SE
Slide 5: A. Hadi Chaudhry, CEO & President
CareCloud® A. Hadi Chaudhry Chief Executive Officer & President © CareCloud, Inc. 2022
Slide 6: Presenters
Presenters A. Hadi Chaudhry Dwight Garvin President and Chief Executive Officer Executive Vice President & Chief Operating Officer of medSR Steve Link Chief Operating Officer Karl Johnson President, CareCloud Force Loraine Goetsch & Ali Shaukat Division President and Senior Vice President of Adeel S
Slide 7: Founder quote on creating CareCloud
Tereated CareCloud as an answer to what Seemed to be a formidable problem at the | time. It was built from the ground up using — tenacity and resilience, and it is through these” virtues that CareCloud continues to thrive. CareCloud team was and continues to be uniquely positioned to excel in the mo
Slide 8: CareCloud at-a-Glance
CoreCloud°at-a-Glance CareCloud’s suite of technology-enabled solutions helps clients increase financial and operational performance, streamline clinical workflows and improve the patient experience. Solution offering includes practice management (PM), electronic health records (EHR), business intel
Slide 9: Our Growth History
Our Growth History June 2021 Jan. 2020 Neal pout , Acquired ledMatica Consulting July 2014 Oct. 2016 July 2018 CareCloud Corporation Associates, Inc. & TRIO Acquired MediGain, ented & expanded our EHR. ff Santa Rosa Staffing & and three acquisitions ine b tion Healthcorp, abilities panded Inc. ° sol
Slide 10: Healthcare industry challenges
ibursement Challenges Administrative Burden Increased coding Physicians complexity spending more time entering data, less time with patients Physician Burnout Doctors working harder and getting paid less Transition to Value-Based Care Transition requires risk-taking, different model for care deliver
Slide 11: CareCloud's End-to-End Solutions
CareCloud’s End-to-End Solutions TECHNOLOGY-ENABLED SOLUTIONS a Business Inteligence HEALTHCARE IT fh CONSULTING & STAFFING Fo woxtce avonenaton er nee CORE °F HR option & PMO Sareas CLOUD-BASED e|x Release of Information SOFTWARE Ad, Transformation Consulting Interoperability Sy Neil Cosing S Provi
Slide 12: Chronic care management patient story
ave been speaking with a patient back and forth the last few weeks in regards to her blood sugar readings being all over the place. We spoke today, and she was so thankful that she has been able to rely on me answering the phone to help her with her sugar concerns. She says she looks forward to talk
Slide 13: Enabling a Broad Spectrum of Clients and Partners
Enabling a Broad Spectrum of Clients and Partners Technology- enabled Business Solutions Small Medical Practices CareCloud leverages a global workforce to ensure costs are kept low and every medical practice can afford necessary technology Large Physician Groups CareCloud can provide a comprehensive
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Slide 18: CareCloud Global 4,000 Employees
4,000 CareCloud Global 3,500+ Employees Global Delivery Team Members 4 offshore delivery centers across Pakistan and Sri Lanka Fully staffed and managed by CareCloud Key differentiator for quality output and cost containment 4 U.S. regional delivery centers (NJ, CT, FL, CA) Extended U.S. remote work
Slide 19: CareCloud's End-to-End Solutions
CareCloud’s End-to-End Solutions TECHNOLOGY-ENABLED SOLUTIONS a Business Inteligence HEALTHCARE IT fh CONSULTING & STAFFING Fo woxtce avonenaton er nee CORE °F HR option & PMO Sareas CLOUD-BASED e|x Release of Information SOFTWARE Ad, Transformation Consulting Interoperability Sy Neil Cosing S Provi
Slide 20: CareCloud Delivery By The Numbers
CareCloud Delivery By The Numbers ss CareCloud Unique patient records Medical professionals leveraging our solutions 222 ey Global delivery US. states Years of experience Clinical specialties team members S Annualized collections © CareCloud, Ine. 2022
Slide 22: Loraine Goetsch and Ali Shaukat
CareCloud Loraine Ali Goetsch Shaukat General Manager of Offshore Operations © CareCloud, Inc. 2022
Slide 23: Carey Sambogna, FOX Rehabilitation
CareCloud Carey Sambogna [ O xX Vice President of Client Services FOX Rehabilitation © CareCloud, Inc. 2022
Slide 24: Dashun Monk, The Hutchinson Clinic
The Hutchinson Clinic Dashun Monk Chief Financial Officer
Slide 25: Who We Are
Who We Are » Located in Hutchinson Kansas » 63 Physicians » 39 Advanced Practice Providers » 550+ Employees » 500K+ Patient Encounters » 3,600 + Surgeries in our ASC » 3,400 + Endoscopy Procedures » 68,000 Prescriptions Filled » 1.2 Million Lab Test » 57,603 Radiology Procedures Main Campus Location
Slide 26: Previous Challenges
Previous Challenges » Lack of Industry Expertise » Employee Turnover/Redundancy » Inefficient Operations » Too Many Days in AR HutchinsonCLINIC
Slide 27: The Solution — CareCloud
The Solution — CareCloud » Revenue Cycle Management Experts » Coding of all claims » Physician education » Patient posting » Days in AR -reduced by 13% » Aged AR Reduction — reduced by 9 » Increased Revenue » True Partnership » PrecisionBl (Healthcare Analytics Tool) HutchinsonCLINIC
Slide 28: Thank You
Thank You
Slide 29: Ask Us A Question
CareCloud® ASK US A QUESTION DROP YOUR QUESTIONS IN THE CHAT BOX FOR THESE PRESENTERS: A. Hadi Chaudhry Steve Link & A Loraine Goetsch Ali Shaukat Carey Sambogna, FOX Rehabilitation Dashun Monk, Hutchinson Clinic © CareCloud, Inc. 2022
Slide 30: Dwight Garvin, EVP & COO medSR
CareCloud Dwight Garvin Executive Vice President & Chief Operating Officer medSR © CareCloud, Inc. 2022
Slide 31: medSR Company Profile
3 medsSR Company Profile a ~ SANTAROSA Founded in 2021 with the merger of Santa Rosa Staffing & MedMatica + On-Demand Staffing + Technology Transformation + Advisory Services + Activation + Revenue Cycle Advisory Services Acquired by CareCloud in 2021 9 GresenEn Surg | 4,000 global employees support
Slide 32: Land & Expand
Land & Expand MEDITECH Implementations & Optimizations (READY-Certified) Comer, Allscripts, NextGen, eCW, Optimizations Technology Transformation @® medsSR Go-Live Support & Optimization Education & Training Services Legacy Support Services Project Leadership Project Team Augmentation On-Demand Reve
Slide 33: Case Study: Acute Care Health System in the Northeast
Cc Stud . ase Study 3 med Acute Care Health System in the Interim Revenue Cycle Manager, Northeast $1,200,000.00 Claim Edit Activation, and Staff ‘Augmentation in our Revenue Cycle _$1,140,000.00 Practice $1,000,000.00 $800,000.00 500+ >3,800 Providers Employees $600,000.00 Interim C10 Staffing in o
Slide 34: >170% Growth
>170% Growth Revenue Cycle Practice + New Managed Services offerings has driven growth + Signed 2-year credentialing with 157 bed / 26 clinic rehab hospital in the Southeast U.S. NEW Technology Transformation Supply Chain Practice (MEDITECH) h + Signed 1 year Supply Chain ementation of optimization
Slide 36: Karl Johnson, President CareCloud Force
CareCloud Karl Johnson President CareCloud Force © CareCloud, Inc. 2022
Slide 37: The Opportunity Landscape of Healthcare
The Opportunity Landscape of Healthcare Addressable Market 1.1 Million 6,090 500+ Physicians Hospitals EHR Vendors 1,500+ Billing Companies © CareCloud, Inc. 2022
Slide 38: Growth Drivers
2020 2028 2040 cms/Deloitte GROWTH DRIVERS 7.62% Compound Annual Growth Rate 2019 2022-2030 2020 2021 2021 Fortune Bi 2029 Deloitte 3 Insights Grand View Research ® Technology-Enabled Value-Based RCM. Care Remote Patient Telehealth Management Monitoring © CareCloud, Inc. 2022
Slide 39: CareCloud's End-to-End Solutions
CareCloud’s End-to-End Solutions TECHNOLOGY-ENABLED SOLUTIONS a Business Inteligence HEALTHCARE IT fh CONSULTING & STAFFING Fo woxtce avonenaton er nee CORE °F HR option & PMO Sareas CLOUD-BASED e|x Release of Information SOFTWARE Ad, Transformation Consulting Interoperability Sy Neil Cosing S Provi
Slide 40: Growth Strategy Building Blocks
Growth Strategy Building Blocks New Logo Organic ___Growth + Ongoing investments in saM + Leverage onshore/ofishore scalability and efficiency gains + Optimize data-driven processes and KPI management + Grow market share by adding net new customers Expand into hospital ‘owned groups + Evolve digital
Slide 41: Growth Team - Sales & Marketing
Growth Team -— Sales & Marketing Sales KPIs (Quantifiable Measures) 11X GROWTH 2019 # Quota Performance 2022 RIPRRIMAIRIIM Customer Acquisition Cost Leadership Close Rate Analysis Re5 Loss Reason Analysis CareCloud? © CareCloud, Inc. 2022
Slide 42: Lead Generation and Tradeshows & Events
BECKER’S HEALTHCARE Tradeshows & Events Lead Generation 13 Improvement National Tradeshows + SEMWebsite Optimization ; : : + National Tradeshows + Social Media Engagement + Regional Conferences + Remarketing Initiatives comet cine | + Thought Leadership Events + Lead Nurturing Programs + Speaking En
Slide 43: Awards & Recognition and Product Evolution
we Awards & Recognition ONC Certification ta Supplier Excellence Award ‘Ambulatory EMR/PM Category + Business.cc ‘The Best Medical 2022 — Ss © Product Evolution 3 Product Launches + CareCloud Remote + Chronic Care Management + Remote Patient Monitoring + Brand Consolidation DIGITAL HEALTH Chronic Ca
Slide 44: Recurring Bookings
Recurring Bookings OTechnology-Enabled @ CareCloud Force @CareCloud Wellness Services $15 $8 $12 $6 $9 as $2 $3 Ll $0 $o Q1 2022 Q2 2022 Q3 2022 YTD 2021* YTD 2022* “tu September 30, 2021 “thu September 90, 2022
Slide 45: Thank You
CareCloud Thank You
Slide 47: CareCloud's End-to-End Solutions
CareCloud’s End-to-End Solutions TECHNOLOGY-ENABLED SOLUTIONS a HEALTHCARE IT fh CONSULTING & STAFFING Oe CORE * CLOUD-BASED z ° SOFTWARE , & Business Inteligence Robotic Process Automation EHR Optimization & PMO Services Release of Information IT Transformation Consulting ieroperaity @_coaion aa Se
Slide 48: Product Journey
Product Journey 2003-2004 2005 2006 2007 Practice Management System, Electronic Claim Scrubbing Engine Patient Experience Revenue Cycle Management, Health Record Management 2008 Clearing House (First Generation) Electronic Health Record (Second Generation) / 2015 2012 2009 Electronic Health Record E
Slide 50: Next Generation EHR
Next Generation EHR — 0. & e, ay Oe) Value-Based Care Real-Time Collaboration Global Search with Care Team oe A Ready-To-Use Highly Integrated Remote Patient EHR On-the-Go Customizable Clinical Content Monitoring
Slide 51: Patient Experience Management Eligibility Verifications
Patient Experience Management 8 Eligibility Verifications Q. Appointment Reminders ~ Text Messages, Emails & Calls EAN Balance Reminders fa) Patient A\ [iOS + andnaigy CoreCloud” ulmi © CareCloud, Inc. 2022
Slide 52: Mobile Health
Mobile Health (ai ‘ale DICTATE Home EHR New Rx Clinical Charts Healthcare App =On-the-Go Refill Rx Dictation CoreCloud” ulmi © CareCloud, Inc. 2022
Slide 53: Analytics
Analytics Precision8I° — @ deccuey . Has the capability of integrating with a broad range of industry platforms. e- Epic & Allscripts: talkEHR” Greenwa VertexDr Health? \gathenahealth eClinicalWorks CoreCloud” ulmi © CareCloud, Inc. 2022
Slide 54: Automation
Automation (>) Microbots —__ Medical Record Microbots are “Digital » Claim Status 2 Eligibility Denial Mod _ ees — Workers” that use Microservices & APIs enabling simple > Authorization handshakes between Confirmation disparate EHR, PM and Enterprise systems to automate repetitive, manual tasks Cont
Slide 55: Automation: Microbots integrations
Automation (>) Microbots Have the capability of integrating with a broad range of industry platforms. Epic & Allscripts: feaigen. CHANGE = healthcare HEALTHCARE Practice Solution® wathenahealth —_eCllinicalWorks Centricity <> wavsTaR talkEHR Xo Availity VertexDr = central PrecisionBI’ CoreCloud” ulm
Slide 56: Interoperability
Interoperability
Slide 61: Dr. Iram Fatima, COO EHR & Digital Health
CoreCloud? Dr. lram Fatima Chief Operating Officer, EHR & Digital Health © CareCioud, inc. 2022
Slide 62: Healthcare for Everyone
Healthcare for Everyone CareCloud wellness 2 | Chronic Care Management Remote Patient Monitoring ———- ws © CareCloud, Inc. 2022
Slide 63: The Burden of Chronic Diseases on the U.S.
The Burden of Chronic Diseases on the U.S. Healthcare expenditure mental conditions 99% 6 of 10 Americans have at least 1 Medicare spending from Jf o- more chronic conditions chronic patients ¥ 90% of National Expenditure ———- ws Deaths were caused by chronic conditions in 2014 50% Adult Americans t
Slide 64: Frequent coordination by CCW
Frequent coordination by CCW Care Team improves patient satisfaction Ongoing management of chronically ill patients decreases hospitalization Patients gain enhanced care with proactive support Providers gain peace of mind from additional record reconciliation Continuous tracking of a practice's prog
Slide 65: What is a Chronic Care Management Program?
What is a Chronic Care Management Program? CoreCloud??” Program Goals — we | | ness The service is provided through non-face-to-face patient interactions every month. This includes time spent on a patient's health (minimum 20 min) related to activities outside their regular office visits. 2+ Chronic
Slide 66: What is a Remote Patient Monitoring Program?
What is a Remote Patient Monitoring Program? CoreCloud?” wellness Remote Patient Monitoring + The ability to monitor certain markers of a patient's health outside the medical facility The data driving RPM falls under modern evidence-base medicine as data-driven- decision-making (DDDM). + Many condit
Slide 67: Key Components
Key Components CoreCloud” wellness CareCloud offers a complete turnkey solution that provides a way to: * Optimize practice revenue * Coordinate referrals + Easily bill for CCM & RPM services * Refill prescriptions under supervision + Improve communication ami other treating clinicians * Schedule ap
Slide 68: Case Study: Rocky Mountain Internal Medicine
Case Study: Rocky Mountain Internal Medicine 0.0.1, Examinations, Stress Oneonta) ieventives Test, Sleep Studies, Largest in Acute & 4 Sigmoidoscopy, Radiology, the Denver Chronis see a Gines | Wamen Heath, PET, RPmiMm Aiomety ROCKY MOUNTAIN INTERNAL MEDICINE 4 Our practice serves many elderly patie
Slide 69: The Next Generation Integrated Health Ecosystem
The Next Generation Integrated Health Ecosystem Cloud & Artificial Intelligence Next Generation EHR fata‘a) Digital Health (QB "eines, Telehealth Interoperability Data Handling, PXM (>) Medical Billing 7, Revenue Cycle Management ba Financial Decision Support PREM Worktorce Extension, Healthcare Ana
Slide 70: Foundation for Top-Line Growth with Strong Bookings
Foundation for Top-Line Growth with Strong Bookings 2022 Bookings (‘thru September 30, 2022) CareCloud Force CareCloud Wellness 40% w) 92% patient retention in the program 2022* Technology- Enabled Services c& 5,000+ total lives served
Slide 71: Thank You
CareCloud Thank You
Slide 73: Revenue Growth 2017 — 2021, plus 2022 Guidance
Revenue Growth 2017 — 2021, plus 2022 Guidance {$ in millions) $139.6 $140-143 $140 $120 $1054 $100 $80 $64.4 $60 $50.5 $40 $31.8 . Cc $0 2017 2018 2019 2020 2021 2022 lm Technology-enabled solutions @ Professional IT services | Pure revenue cycle management Medical practice management Other service
Slide 74: 2023 Revenue Considerations
2023 Revenue Considerations FY 2022 to FY 2023 Revenue Outlook (6 in miions) 6 $142-146 $140 -143 3 FY 2022 Existing customer Revenue fromnew CareCloud Anticipated 2 large hospitals Anticipated FY 2023 Guidance growth customers Wellness attrition completed guidance Outlook (4% of revenue) integratio
Slide 75: 2023 Adjusted EBITDA Margin Considerations
2023 Adjusted EBITDA Margin Considerations 2021 Margins 2022 Margin Guidance 2023 Margin Outlook HCIT- Prof.Services Practice ‘Total, HCIT- Prof. Services 1d, Prot services| Management ed. Prof services 100% 90% 20% Total Direct costs BRED G&A Sales/Marketing m Adjusted EBITDA Investors are cautione
Slide 76: CareCloud Enterprise Value
CareCloud Enterprise Value $ Milfions $154 $06 $49 $198 $200 Nasdaq: MTBC Nasdaq: MTBCP Nasdaq: MTBCO $3.20 $26.60 $24.90 90 15.2 million 45 mil million e $49 million $120 million $33 million $100 » Public Float: 9.9 M shares » Dividend: 11% of » Dividend: 8.75% of + Fully Diluted: 18.5 M redemption
Slide 77: Impact of Redemption Using Different Share Prices
Impact of Redemption Using Different Share Prices (8 and shares in milions, except share prices) Common Common Dividends Saved in Price Shares Sold Qutstanding 2023 2024 Sell common 12/31/2022 at $3.00 to redeem all Series A shares $3.00 40.8 56.0 $124 $12.4 Sell common 6/30/2023 at $5.00 to redeem
Slide 78: MTBC Inc is now CareCloud Inc
MTBC INC 78 Is NOW cARECLOUD INc I CoreCloud®” MTBC NasdaqListed fod Nasdaq © CareCloud, Inc. 2022
Slide 79: Why CareCloud
Why CareCloud Leading cloud-based healthcare platform, with new digital health offerings, combined with low- cost offshore service: m Record revenue growth driven by organic as well as strategic initiatives History of rapidly integrating large acquisitions driving enhanced scale 2022 revenue guidanc
Slide 80: Thank You
CareCloud Thank You
Slide 81: Ask Us A Question
CareCloud”” ASK US A QUESTION DROP YOUR QUESTIONS IN THE CHAT BOX FOR THESE PRESENTERS: A. Hadi Chaudhry Dwight Garvin Steve Link Karl Johnson Loraine Goetsch Adeel Sarwar Q&A Ali Shaukat Dr. Iram Fatima — Carey Sambogna Bill Korn Dashun Monk © CareCloud, Inc. 2022
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CareCloud — Investor Day (December 2022) on 6ix

Carecloud — Investor Day (December 2022)

Slide 1: Analyst & Investor Day December 2022

Slide 2: Safe Harbor Statements

Slide 3: Prospectus supplement references

Slide 4: Before you invest, read the registration statement

Slide 5: A. Hadi Chaudhry, CEO & President

Slide 6: Presenters

Slide 7: Founder quote on creating CareCloud

Slide 8: CareCloud at-a-Glance

Slide 9: Our Growth History

Slide 10: Healthcare industry challenges

Slide 11: CareCloud's End-to-End Solutions

Slide 12: Chronic care management patient story

Slide 13: Enabling a Broad Spectrum of Clients and Partners

Slide 14: Slide 14

Slide 15: Slide 15

Slide 16: Slide 16

Slide 17: Steve Link, Chief Operating Officer

Slide 18: CareCloud Global 4,000 Employees

Slide 19: CareCloud's End-to-End Solutions

Slide 20: CareCloud Delivery By The Numbers

Slide 21: Thank You

Slide 22: Loraine Goetsch and Ali Shaukat

Slide 23: Carey Sambogna, FOX Rehabilitation

Slide 24: Dashun Monk, The Hutchinson Clinic

Slide 25: Who We Are

Slide 26: Previous Challenges

Slide 27: The Solution — CareCloud

Slide 28: Thank You

Slide 29: Ask Us A Question

Slide 30: Dwight Garvin, EVP & COO medSR

Slide 31: medSR Company Profile

Slide 32: Land & Expand

Slide 33: Case Study: Acute Care Health System in the Northeast

Slide 34: >170% Growth

Slide 35: Thank You

Slide 36: Karl Johnson, President CareCloud Force

Slide 37: The Opportunity Landscape of Healthcare

Slide 38: Growth Drivers

Slide 39: CareCloud's End-to-End Solutions

Slide 40: Growth Strategy Building Blocks

Slide 41: Growth Team - Sales & Marketing

Slide 42: Lead Generation and Tradeshows & Events

Slide 43: Awards & Recognition and Product Evolution

Slide 44: Recurring Bookings

Slide 45: Thank You

Slide 46: Adeel Sarwar, Chief Technology Officer

Slide 47: CareCloud's End-to-End Solutions

Slide 48: Product Journey

Slide 49: EHR Platforms

Slide 50: Next Generation EHR

Slide 51: Patient Experience Management Eligibility Verifications

Slide 52: Mobile Health

Slide 53: Analytics

Slide 54: Automation

Slide 55: Automation: Microbots integrations

Slide 56: Interoperability

Slide 57: Interoperability

Slide 58: Clearinghouse

Slide 59: Global Technology Team

Slide 60: Thank You

Slide 61: Dr. Iram Fatima, COO EHR & Digital Health

Slide 62: Healthcare for Everyone

Slide 63: The Burden of Chronic Diseases on the U.S.

Slide 64: Frequent coordination by CCW

Slide 65: What is a Chronic Care Management Program?

Slide 66: What is a Remote Patient Monitoring Program?

Slide 67: Key Components

Slide 68: Case Study: Rocky Mountain Internal Medicine

Slide 69: The Next Generation Integrated Health Ecosystem

Slide 70: Foundation for Top-Line Growth with Strong Bookings

Slide 71: Thank You

Slide 72: Bill Korn, Chief Financial Officer

Slide 73: Revenue Growth 2017 — 2021, plus 2022 Guidance

Slide 74: 2023 Revenue Considerations

Slide 75: 2023 Adjusted EBITDA Margin Considerations

Slide 76: CareCloud Enterprise Value

Slide 77: Impact of Redemption Using Different Share Prices

Slide 78: MTBC Inc is now CareCloud Inc

Slide 79: Why CareCloud