Cloopen Group Holding Ltd. · OTC:RAASY
Cloopen — Q3 2021 Earnings Presentation
15 slides from Cloopen's earnings presentation, Nov 18, 2021
Slide 1: 2021Q3 Investor Presentation
2021Q3 Investor Presentation November 18, 2021
Slide 2: Disclaimer
Disclaimer This presentation has been prepared by Cloopen Group Holding Limited (the “Company”) solely for informational purposes and has not been independently verified. No representations, warranties or undertakings, express or implied, are made by the Company or any of its affiliates or advisers
Slide 3: Product Evolvement for Marketing Scenarios
Product Evolvement for Marketing Scenarios Full Lifecycle Marketing Reach Users Reduce costs & Enhance Operating Efficiency Management Large-Enterprise Customers RongXi Contact Center EliteCRM Juke CPaaS Marketing Cloud SMEs Customers 7Moor 7Moor Marketing Telemarketing Robot Cloud EliteCRM：Leads an
Slide 4: Product Evolvement for Service Scenarios
Product Evolvement for Service Scenarios Omni-channel, Online Communication Closed-loop Services for Reach Users Enterprises Large-Enterprise Customers RongXi Contact Center CPaaS SMEs Customers 7Moor 7Moor After- Customer sales Cloud Service Cloud 7Moor After-sales Cloud: empower businesses to achi
Slide 5: Solid Progress in Recent Months
Solid Progress in Recent Months Cloopen and Tencent Cloud entered into a Cooperation Cooperation with Tencent Framework Agreement to form a long-term partnership for the Company’s CC products in October 2021 7Moor CC won the first order from one of Thailand’s largest Business Milestone in commercial
Slide 6: 2021Q3 Performance at a Glance
2021Q3 Performance at a Glance RMB276.1 mm 43.5% - RMB58.8 mm Revenue (1) Gross Margin (1) ADJUSTED EBITDA(5) 219 107.1% 12,244 Large-enterprise Dollar-based Retention Rate Active Customers(2)(4) Customers(3)(4) for all active customers for the 12 months ended September 30, 2021. (6) Note: (1) 2021Q
Slide 7: Quarterly Revenue
Quarterly Revenue Revenue by Quarter (Unaudited) 325.0 273.9 276.1 275.0 258.7 224.0 225.0 204.5 191.3 185.3 175.0 157.2 138.6 130.4 132.4 125.0 75.0 2019Q1 2019Q2 2019Q3 2019Q4 2020Q1 2020Q2 2020Q3 2020Q4 2021Q1 2021Q2 2021Q3 Revenue (RMB in millions) 6
Slide 8: Robust Revenue Growth
Robust Revenue Growth Total Revenues and Breakdown (RMB mm) 273.9 44.3% 276.1 0.1 1.9 47.9% YOY Growth YOY Growth 49.0 46 74.9% 46.3% 54.4% 204.5 0.6 YOY Growth 185.2 191.3 0.0 32.0 43.1% 2.9 31.5 28.0 108.3 130.4 125.4% 105.1% 132.4 70.2 1.1 63.4% 52.8 57.9 22.3 43.0 53.9% 114.7 13.0% 2.3% 101.7 10
Slide 9: Operating Efficiency
Operating Efficiency （% Total Revenue） Adjusted EBITDA Margin (1) 0.0% -5.0% -10.9% -16.5% -10.0% -20.5% -19.3% -21.3% -15.0% -29.2% -37.3% -20.0% -25.0% -30.0% -35.0% -40.0% (2) (2) (2) (2) (2) (2) 2020 2020Q1 2021Q1 2020Q2 2021Q2 2020Q3 2021Q3 (1) The net margin for 2020 was -65.1%. The net margin
Slide 10: Continuously Growing Large-enterprise Customers with High Revenue Contributions
Continuously Growing Large-enterprise Customers with High Revenue Contributions LTM number of Active Customers LTM number of large-enterprise customers and their revenue contributions(1) 14,000 13,039 13,109 12,976 12,244 12,000 11,537 77.4% 250 78.0% 10,245 10,000 74.6% 75.6% 76.0% 200 74.3% 8,000
Slide 11: Dollar-based Customer Retention Rate
Dollar-based Customer Retention Rate Primarily due to the impact from new regulations on K12 after school tutoring. 2021Q2 remained steady at Impact of Covid-19 2021Q1 Recovered to 110%+ Excluding its impact, dollar-based net approximately 110% customer retention rate remained sound 135.7% above 100
Slide 12: 2021Q4 Guidance
2021Q4 Guidance 2020Q4 2021Q4* Growth rate* Revenue (in RMB) 258.7mm 328.0mm-333.0mm 26.8%-28.7% (Unaudited) * The above outlook is based on the current market conditions and reflects the Company’s current and preliminary estimates of market and operating conditions and customer demand, which are al
Slide 13: Unaudited Condensed Consolidated Statements of Comprehensive Loss
Append: EE > CLOOPEN GROUP HOLDING LIMITED UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS Three-month Period Ended September 30, September 30, September 30, 2020 2021 2021 RMB RMB UsD (iy thousands, except for per share data) 191,308 276,130 42,855 (118,372) (156,047) (24,218) T29
Slide 14: Reconciliation of GAAP to Non-GAAP Measures
Share-based compensation Gain from disposal of subsidiaries, net Change in fair value of warrant liabilities GAAP net loss ee Interest expenses (income), net Income tax expense (benefit) TDA Share-based compensation Investment loss Gain from disposal of subsidiaries, net Share of losses of equity me
Slide 15: Non-GAAP Financial Measures
Non-GAAP Financial Measures The company uses adjusted EBITDA and non-GAAP net loss as additional non-GAAP financial measures, in evaluating its operating results and for financial and operational decision-making purposes. The Company defines adjusted EBITDA as net loss excluding depreciation and amo
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