Teladoc Health, Inc. · NYSE:TDOC
Teladoc Health — 39th Annual J.P. Morgan Healthcare Conference 2021
24 slides from Teladoc Health's conference presentation, Jan 11, 2021
Slide 1: Enabling, delivering and empowering global access to whole-person care
Enabling, delivering and empowering global access to whole-person care Jason Gorevic, CEO 39th Annual J.P. Morgan Healthcare Conference January 2021
Slide 2: Safe Harbor
Safe Harbor + This presentation contains, and our officers may make, “forward-looking” statements that are based on our management's beliefs and assumptions and on information currently available to management. These forward-looking statements include, without limitation, information concerning poss
Slide 3: Our mission is to empower all people everywhere to live their healthiest lives
Our mission is to empower all people everywhere to live their healthiest lives by transforming the healthcare experience. © 2002–2020 Teladoc Health, Inc. All rights reserved.
Slide 4: Consistent track record of revenue growth and margin improvement
Consistent track record of revenue growth and margin improvement Unmatched combination of expertise & advanced technology across the continuum of care Advanced data and analytics driving superior outcomes Global leader across distribution channels Multiple levers for growth
Slide 5: Revenue, Members & Visits, Adj. EBITDA, Operating cash flow
Revenue($ millions) Members & Visits (millions)(1) $1,091 to $1,093m 50 to 51m >70% >40% 36.7m CAGR 10.6m CAGR $553m 22.8m $418m 19.6m 12.1m 4.1m $233m $123m >80% 1.5m 2.6m >80% 1.0m recurring revenue CAGR 2016 2017 2018 2019 2020E 2016 2017 2018 2019 2020E Adj. EBITDA ($ millions)(2) Operating cash
Slide 6: U.S. lives with access to legacy Teladoc Health solutions
+ + U.S. lives with access People with chronic 70M+ to legacy Teladoc Health solutions 11K+ Care locations as of 4Q20 540K+ conditions served as of 3Q20 Visits delivered by Visits enabled by 10.6M Teladoc Health clinicians & therapists 3.5M+ Teladoc platform solutions in 2020 1B+ Member data points
Slide 7: For whatever healthcare need a consumer has...
For whatever healthcare Such as… need a consumer has... I want a better way to access primary care My doctor told me to get surgery – do I need it? My blood pressure is out of control… I need help I need help managing my stress and anxiety I want to easily connect with my doctor online I want to los
Slide 8: Across any site of care
For whatever healthcare Such as… Across any site of care… need a consumer has... I want a better way to access primary care My doctor told me to get surgery – do I need it? Hospital My blood pressure is out of control… I need help Physician’s office I need help managing my stress and anxiety I want
Slide 9: The right level of support
For whatever healthcare need a Across any site The right level of consumer has... of care… support… BEHAVIORAL NUDGES SELF-SERVICE DIGITAL THERAPEUTICS PRIMARY CARE PHYSICIANS COACHES, NURSES, THERAPISTS SPECIALISTS REFERRALS
Slide 10: The Teladoc Health Experience
The Teladoc Health Experience Delivers Empowers consumers with tools and insights Enables our clients to offer their best care to their patients
Slide 11: Technology & data at scale; distribution & engagement
Technology & data at Resilient, technology- Global leader across scale delivering actionable enabled operations at scale distribution channels insights Unmatched data scale & Leading, trusted data science capabilities consumer brands Distribution & Engagement Leading enterprise telehealth platforms
Slide 12: Multiple delivery modalities
Care Coordination Wellness & Prevention Complex Care Primary Care Chronic Care Mental Health Care Specialty Care Acute Care Multiple delivery modalities Self-directed Virtual provider Coaching Referrals to in-person care
Slide 13: Driving better outcomes for members, providers and clients
Driving better outcomes for… Members • Empowered health decisions, delivering 25,000 personalized health nudges every day • Satisfaction – NPS1 of 60+ Aggregate Apply Care Providers • Better clinical treatment decisions through data and personalized insights • Stepped-care model enablement, with pro
Slide 14: Leading across channels, over 14M visits in 2020
Global insurers & Hospitals & Employers Health plans Direct to consumer financial services health systems >40% 50+ ~70 Leading 11,000+ of Fortune 500 US health global insurers & mental health care locations plan clients financial services firms platform, CVS retail partnership Across channels, Telad
Slide 15: Competitive landscape: telehealth, chronic care and primary care models
Technology enablement Acute Integrated delivery EHR vendors Next-gen primary Video service care providers Software Clinical services Remote Traditional telehealth monitoring Chronic care point solutions Data capture Chronic Focused models
Slide 16: Total Revenue growth levers
More Members Total Revenue More Products More Utilization Expanded Revenue Models 1. “Telehealth: A quarter-trillion-dollar post-COVID-19 reality?”, McKinsey & Company, May 29, 2020
Slide 17: 2020 global selling season and recent client wins
2020 global selling season Recent client wins Bookings up over 35% year-over-year1 Multi-product bookings 2/3rds of new deals1 Increasing average deal size Cross-sell pipeline growing, 40+ opportunities InTouch Cross- LVGO Cross- 1 Legacy TDOC data through Nov’20 YTD Sell Sell
Slide 18: Significant room to grow within existing client relationships
We have significant room to grow within existing Teladoc client relationships across both telehealth and chronic condition products US telehealth member whitespace US diabetes + hypertension whitespace Room to acquire more telehealth members through existing Existing Teladoc relationships present si
Slide 19: Multiproduct access improves business performance
US telehealth multiproduct adoption US chronic condition multiproduct adoption % of US telehealth members with access to 1, 2 % of clients with access to 1 or 2+ products or 3+ products 2017 vs. 2020 2017 vs. 2020 5% 4% 25% 3+ products 27% 2+ products 18% 2 products 91% 100% 1 product 73% 57% 1 prod
Slide 20: Record new activations drive durable growth in utilization
Record number of new activations combined with high consumer satisfaction drives durable growth in utilization Consistent trend towards non- Rate of people trying Flywheel dynamic fuels infectious disease supports Teladoc is accelerating durable growth broader use of Teladoc services New registratio
Slide 21: A new approach to primary care
A new approach to primary care Impressive initial outcomes • Early detection of chronic disease; 50% of hypertension diagnoses are first time Wellness & Diagnose Prevention & Treat • >70 distinct diagnoses Patient & • 30% engagement, 95 NPS Care Team • Top 5 concerns (obesity, hypertension, anxiety
Slide 22: Compelling economic model provides revenue growth, visibility, and operating efficiency
Compelling economic model provides revenue growth, visibility, and operating efficiency Sustainable High degree Strong gross margin Low capital intensity long-term growth of visibility profile with growing business model operating leverage 30-40% average annual 80%+ of revenue on a revenue growth ex
Slide 23: Appendix
Appendix Teladoc HEALTH ©Teladoc Health, Inc. All right 23
Slide 24: Adjusted EBITDA reconciliation
Year Ended December 31, 2016 2017 2018 2019 Net loss $ (74,216) $ (106,782) $ (97,084) $ (98,864) Add: Interest expense, net 2,588 17,491 26,112 29,013 Income tax benefit 510 (225) 118 (10,591) Depreciation expense 2,176 3,771 4,057 3,382 Amortization expense 6,094 15,324 31,545 35,570 EBITDA (62,84
Teladoc Health — 39th Annual J.P. Morgan Healthcare Conference 2021 on 6ix