Slide 1: Orange financial results #Q1_2020
Orange financial results #Q1_2020 April, 30th 2020 Stéphane Richard Chairman and CEO Ramon Fernandez Deputy CEO, Finance, Performance and Europe 1
Slide 2: Disclaimer
Disclaimer This presentation contains forward-looking statements about Orange’s financial situation and results of operations. Although we believe these statements are based on reasonable assumptions, they are subject to numerous risks and uncertainties, including matters not yet known to us or not
Slide 3: Section one: Q1 2020 highlights
Section one Q1 2020 highlights 3
Slide 4: Q1 key highlights
Q1 20 key highlights Revenue and EBITDAaL growth despite 2 weeks of lockdown impact MEA, solid engine of revenue growth while France, Europe and Enterprise all growing slightly at different paces Accelerating Retail services revenue growth in France # 1 NPS in France 4
Slide 5: Covid update
Covid 19 update Resilience and solid balance sheet, with a close monitoring and getting ready for a safe restart Successful crisis management Preparing for “life after the crisis” Impacts identified so far High network reliability: Commercial dynamic slowdown as Focus on Business recovery plan signi
Slide 6: Multi-Services, Connectivity, Network key achievements
Q1 2020 key achievements Critical customer 10m >580k support excellence TV customers Customers +3% yoy 50% of new customers Public sector (Medical Multi- Services 2X more VOD sales in in Q1 subscribed to paying offers in France sector, police) Customers & offers France during Vital infrastructures l
Slide 7: Q1 financial achievements
Revenue EBITDAaL Q1 20 financial € 10.4 bn € 2.6 bn achievements +1.0% yoy in Q1 +0.5% yoy in Q1 1.6 1.0 € billion € billion yoy : comparison with the same period of the previous year, on a comparable basis unless otherwise specified eCAPEX EBITDAaL- eCAPEX All Group level mentions include both tele
Slide 8: Slowdown in eCAPEX driven by COVID crisis
Slowdown in 41.6m VHBB** connectable lines eCAPEX driven by COVID crisis FTTH connectable lines in France FTTH connectable lines in Spain FTTH connectable lines in Poland +44% +9% +24% 17.8m 14.5m 4.4m 12.4m 13.3m 3.5m 1Q19 1Q20 1Q19 1Q20 1Q19 1Q20 FTTH roll-out acceleration in France FTTH connectab
Slide 9: Section two: Business review
Section two Business review 9
Slide 10: Q1 2020 France
Q1 2020 France Total revenues supported by improvement of Retail services and growth of Wholesale services in €m Q1 20 Q1 19cb yoy cb Revenues 4,431 4,409 +0.5% Retail services 2,692 2,693 Q1 20 quarterly ARPOs (in €) and growth, yoy: 0.0% Convergent services* 1,137 1,078 +5.4% Convergent Mobile onl
Slide 11: France: commercial performance
Q1 2020 France: commercial performance Good performance in fixed, despite Covid-19 impact with a record Q1 in fiber Mobile contract net adds (in ‘000s) and churn rate Fixed BB net adds (in ‘000s) net adds excl M2M quarterly churn rate in % FTTH ADSL and others # 1 NPS 12.3% 11.7% +49 +37 +61 +90 +47
Slide 12: Q1 2020 Spain
Q1 2020 Spain Value proposal strengthened on high end, potential for volume catch-up on the low-end in €m Q1 20 Q1 19 cb yoy cb Revenues 1,287 1,318 -2.4% 85% Convergence as % of broadband B2C customer base Retail services 910 953 -4.6% Convergent services* 517 530 -2.4% Mobile only services 267 296
Slide 13: Q1 2020 Europe
Q1 2020 Europe Retail services accelerating at +4.3%, driven by convergence and IT & integration, with Wholesale back to positive territory Revenue evolution (in €m) in €m Q1 20 Q1 19 cb yoy cb +1 Revenues 1,401 1,396 +0.3% Retail services 921 883 +4.3% -14 -17 +24 Convergent services* 178 142 +25.3
Slide 14: Q1 2020 Africa & Middle East
Q1 2020 Africa & Middle East Ongoing strong performance in €m Q1 20 Q1 19 cb yoy cb > 90% of Retail Services revenue growth in Q1 20 Revenues 1,445 1,360 +6.2% comes from Data, Orange Money, and Fixed BB Retail services 1,233 1,131 +9.0% Mobile only services 1,094 1,009 +8.4% Fixed only services 133
Slide 15: Q1 2020 Enterprise
Q1 2020 Enterprise 6th consecutive quarter of revenue growth driven by our network leadership and IT&IS in €m Q1 20 Q1 19 cb yoy cb Revenues 1,934 1,918 +0.8% Market recognitions in our drivers of growth : Fixed only services 974 992 -1.8% Voice 307 328 -6.5% Data 667 664 +0.5% Top 8 European Large
Slide 16: Conclusion
Conclusion 16
Slide 17: Appendices
Appendices 17
Slide 18: Convergent B2C customer base in million
Convergent B2C customer base in million % of broadband B2C customer base Convergence, France* Spain Poland 5.80 5.80 3.08 3.06 3.04 3.00 2.99 1.39 the bedrock of 5.77 84% 85% 1.33 1.37 55% 63% our strategy 5.70 5.73 1.28 1.31 55% 59% Q1 19 Q2 19 Q3 19 Q4 19 Q1 20 Q1 19 Q2 19 Q3 19 Q4 19 Q1 20 Q1 19