Slide 1: Second Quarter 2025
Second Quarter 2025 Ended September 30, 2024 November 4, 2024 One platform. Every communications experience. Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 2: Forward looking statements
Forward looking statements This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. Any statements that are not statements of historical fact may be deemed to be forward-lo
Slide 3: Today's Speakers
Today’s Speakers Samuel Wilson Kevin Kraus 8x8 Chief Executive Officer 8x8 Chief Financial Officer Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 4: Overview
Overview Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 5: Communications for the Customer Obsessed.
Communications for the Customer Obsessed. 8x8 is a leading provider of AI-powered modern architecture for integrated contact center, voice communications, video, chat and SMS solutions built on one global cloud platform. Elevate the customer experience and employee experience with the 8x8 platform.
Slide 6: Q2 2025 Business Highlights
Q2 2025 Business Highlights 3M+ 500K+ 8x8 Voice for Teams >200% YoY increase in Sales of Paid business licenses User licenses AI-based Solutions >60% $110M+ YoY Growth in TTM Investment in Research new Products & Development (Non-GAAP)1,2 one Integrated platform. AI-powered modern architecture for C
Slide 7: Industry Recognition
Industry Recognition For the 13th consecutive year, recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service. Recognized in the 2024 Gartner Magic Quadrant for Contact Center as a Service for the 10th consecutive year. Our Professional Services team won a Si
Slide 8: Q2 2025 Customer Stories
Q2 2025 Customer Stories One platform. Every communications experience. Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 9: Nuren Group customer story
Nuren Group, a leading technology company headquartered in Malaysia, empowers women in parenting, education, and maternity wellness. Its digital platforms include Motherhood.com.my, a content hub and e-marketplace platform featuring over 5,000 brands. 8x8 Solutions 8x8 CPaaS WhatsApp Business API Wh
Slide 10: Buchanan Technologies customer story
Buchanan Technologies is a leading managed IT services provider helping midmarket and enterprise organizations across the US, Canada and the world turn their technology into a powerful competitive business advantage. They do this with extraordinary flexibility, empathy and responsiveness for their cl
Slide 11: Leading Specialty Retailer
Leading Specialty Retailer One of the largest specialty retailers in North America with more than 1,600 stores, several distribution centers and multiple headquarters. 8x8 Solutions 8x8 UCaaS to support more than 1,600 stores and over 20,000 employees Why 8x8? ● Move from piecemeal Cisco on-premises
Slide 12: Coronis Health customer story
Coronis Health is a healthcare revenue cycle management solutions company with more than 11,000 employees across 26 global locations. By leveraging industry-leading technology, strategic partnerships, and high-touch relationships, Coronis Health allows healthcare providers and facilities to focus on
Slide 13: Scandinavian Designs customer story
Founded in 1963, Scandinavian Designs has grown from a single showroom on the West Coast selling Scandinavian furniture to a national brand with 40+ showrooms across 16 states full of furniture from around the globe. The foundation and history of this family business is based on valuing authenticity
Slide 14: North Somerset Council improves resident satisfaction
“By deploying the North Somerset Council improves resident Voice Bot, we were satisfaction with 8x8 Intelligent Customer able to directly Assistant impact our metrics, Challenge Result notably enhancing Faced challenges with the level of demand associated with reporting 42% of missed waste collectio
Slide 15: Q2 2025 Financial Performance
Q2 2025 Financial Performance Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 16: Q2 2025 Financial Highlights
Q2 2025 Financial Highlights ■ Service Revenue of $175M (above guidance range) and Total Revenue of $181M (at high end of guidance range) ■ GAAP and non-GAAP Operating Profitability1 ● GAAP Operating Margin of 4% ● Non-GAAP Operating Margin of 12%1 (above guidance range) ■ 15th consecutive quarter of
Slide 17: Q2 2025 Results vs. Guidance
Q2 2025 Results vs. Guidance Guidance Q2 2025 Results (in US$ millions) (As of 8/7/2024) Service Revenue $170 – 174M $175.1M % Growth Y/Y (4) - (2)% (1.5%) Total Revenue $175 – 181M $181.0M % Growth Y/Y (5) – (2)% (2.2%) Non-GAAP Operating Margin1 10-11% 11.9%1 1. See Appendix for a reconciliation o
Slide 18: Income Statement
Q2 2025 Financial Performance (in US$ millions) Q2 2025 % of Total Revenue % Change YoY Revenue Service Revenue1 $175.1 97% (1.5%) 2 Other Revenue $5.9 3% (17.9%) Total Revenue $181.0 100% (2.2%) Income Statement GAAP Metrics Gross Profit $123.2 68% (3.8%) Operating Income $7.2 4% 377.6% Interest Exp
Slide 19: Q2 2025 Financial Performance (Cont'd)
Q2 2025 Financial Performance (Cont’d) (in US$ millions) Q2 2024 Q2 2025 Change YoY Cash Flow Cash & Investments1 $149.8 $117.9 ($31.9) Operating Cash Flow $17.5 $12.3 ($5.2) Income Statement CapEx + Cap SW ($5.3) ($4.1) ($1.2) TTM Operating Cash Flow $73.0 $65.5 ($7.5) TTM CapEx + Cap SW ($18.8) ($
Slide 20: Revenue Growth
Revenue Growth Total Revenue Service Revenue (US$ millions) (US$ millions) +1.3% QoQ +1.6% QoQ (2.2%) YoY (1.5%) YoY Q2 2024 Q1 2025 Q2 2025 Q2 2024 Q1 2025 Q2 2025 Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 21: Non-GAAP Gross Margins
Non-GAAP Gross Margins1 Non-GAAP Total and Service Gross Margins as a % of Revenue Non-GAAP Total Revenue Gross Margin1 Non-GAAP Service Revenue Gross Margin1 Q2 2024 Q1 2025 Q2 2025 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP metric. . Copyright 2024 8x8, Inc. or its affil
Slide 22: Non-GAAP Operating Expenses and Total Costs
Non-GAAP Operating Expenses and Total Costs1 As a % of Total Revenue Non-GAAP Operating Expenses as a % of revenue 2 Non-GAAP Total Costs as a % of revenue 3 Q2 2024 Q1 2025 Q2 2025 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP metric. 2. Non-GAAP Operating Expenses include
Slide 23: Non-GAAP Operating Income and Margin
Non-GAAP Operating Income and Margin1 Operating Income Operating Margin ($ in millions) (% of revenue) $496 $414 $145 Q2 2024 Q1 2025 Q2 2025 Q2 2024 Q1 2025 Q2 2025 1. See Appendix for reconciliation of Non-GAAP metrics to nearest GAAP metric. . Copyright 2024 8x8, Inc. or its affiliates. All rights
Slide 24: Q3 2025 Guidance
Q3 2025 Guidance1 ($ in millions) As of November 4, 2024 Service Revenue $171M – $174M % Growth Y/Y (2%) - (1%) Total Revenue $177M – $182M % Growth Y/Y (2%) – 1% Non-GAAP Operating Margin1 10% - 11% 1. Reconciliation to nearest GAAP metric not available for forward looking Non-GAAP Operating Margin
Slide 25: Updated FY 2025 Guidance
Updated FY 2025 Guidance1 Full Year 2025 As of 8/7/20241 Updated 11/4/20241 Service Revenue $685M - 707M $690M - 701M % Growth Y/Y (2%) - 1% (2%) - 0% Total Revenue $710 - $732M $714 - $727M % Growth Y/Y (3%) - 0% (2%) - 0% Non-GAAP Operating Margin1 10.0% - 11.0% 10.25% - 11.00% Non-GAAP Net Income
Slide 26: Appendix
Appendix Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 27: Outstanding Debt as of 9/30/24
Outstanding Debt as of 9/30/24 For more detailed disclosures on the terms of the Company’s convertible senior notes and term loan, see the Company’s most recent quarterly and annual SEC filings. Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 28: Interest Expense Detail - Senior Notes & Term Loan
Interest Expense Detail - Senior Notes & Term Loan Interest is payable (quarterly? Monthly? On the 2024 Term Loan. Interest is payable semi-annually on the 2028 Notes in August and February. Amounts may not sum to total due to rounding. For more detailed disclosures on the terms of the Company’s con
Slide 29: History of Debt Repayments
History of Debt Repayments Reduced Principal Amount of Debt by $173M since August 2022. Total Debt Repayments of $173.2M 2027 Term 2024 Convert Loan 9/1/23 - 11/4/24 Notes Convert Notes 2028 Exchange New Bank Loan Transaction August 2022 Pri Outs 3/ For more detailed disclosures on the terms of the
Slide 30: GAAP to Non-GAAP Reconciliations and Historical Financial Results
GAAP to Non-GAAP Reconciliations and Historical Financial Results Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 31: Non-GAAP Measures and Guidance
Non-GAAP Measures and Guidance Non-GAAP Measures This presentation contains certain financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these non-GAAP financial measures internally in analyzing the Company’s financial resu
Slide 32: Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 33: Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 34: Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 35: Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 36: Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 37: Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Copyright 2024 8x8, Inc. or its affiliates. All rights reserved.
Slide 38: For tips, updates and the latest information.
For tips, updates and the latest information. 8x8.com @8x8 facebook.com/8x8Inc linkedin.com/company/8x8 youtube.com/8x8Inc instagram.com/8x8inc © 8x8, Inc. All rights reserved. Unless otherwise specified, all trademarks identified by the ®, ™, or SM are registered trademarks, trademarks, or services m