8x8 Inc · NASDAQ:EGHT

8x8 — Q1 2026 Earnings Presentation

46 slides from 8x8's earnings presentation, Aug 5, 2025

  1. Slide 1: First Quarter Fiscal 2026

    First Quarter Fiscal 2026 Ended June 30, 2025 August 5, 2025 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  2. Slide 2: Forward-Looking Statements

    Forward-Looking Statements This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 and Section 21E of the Securities Exchange Act of 1934. Any statements that are not statements of historical fact may be deemed to be forward-lo

  3. Slide 3: Samuel Wilson, Kevin Kraus

    Q1 2026 Earnings Presentation 3 Samuel Wilson Kevin Kraus 8x8 Chief Executive Officer 8x8 Chief Financial Officer Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  4. Slide 4: About Us

    Q1 2026 Earnings Presentation About Us Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  5. Slide 5: We connect people and organizations through seamless communication

    Q1 2026 Earnings Presentation 5 We connect people and organizations through seamless communication, empowering them to unlock the potential of every interaction. Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  6. Slide 6: Success intentionally engineered

    Q1 2026 Earnings Presentation 6 Success intentionally engineered 3 Ranked #1 over competitors for Contact Center integrated with UCaaS 1 R&D Investment 2 Best of Breed 5 $111M $110M $107M 4 $77M 3 2 1 0 Vonage Dialpad RingCentral Cisco Zoom GoTo Google Microsoft Wildix FY22 FY23 FY24 FY25 Gartner Ma

  7. Slide 7: The 8x8 Platform for CX

    Q1 2026 Earnings Presentation 7 The 8x8 Integrated UC/CC Staff Scheduling Platform for CX Internal SMS/A2P WEM /WFM Agent Assist Performance Helpdesk messaging Performance Management Connects customers and teams globally, Interaction Journey Analytics Analytics empowering CX leaders with performance

  8. Slide 8: 8x8 Product Portfolio

    Q1 2026 Earnings Presentation 8 8x8 Product Portfolio Local numbers in 100+ countries including toll-free Technology Partner Ecosystem Professional Service and Support Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  9. Slide 9: An AI-powered Customer Experience

    Q1 2026 Earnings Presentation 9 An AI-powered Customer Experience Supervisors Agents Customer-Facing Teams End Customer AI summarization with sentiment AI summarization Simple, customer health summary with Real-time chat translation analysis within Supervisor Workspace in external CRMs overall custo

  10. Slide 10: Future-ready CX and EX

    Q1 2026 Earnings Presentation 10 Future-ready CX and EX Cutting-edge platform Insights for smarter Global reach and Optimize IT and for better outcomes decisions reliability support footprint Meet your customers where they Identity CX gaps and eliminate Financially backed, platform- Eliminate multip

  11. Slide 11: Innovation drives durable growth, operating leverage

    Q1 2026 Earnings Presentation 11 Innovation drives durable growth, operating leverage Linking strategy to shareholder value Durable revenue growth High customer satisfaction and retention Expanded usage New logo acquisition Aggressive cross-selling Increased investment in innovation Platform capabil

  12. Slide 12: 8x8 Momentum

    Q1 2026 Earnings Presentation 12 8x8 Momentum 22% 52% 96% YoY Growth in YoY increase in AI- YoY increase Intelligent New Products based Solutions Customer Assistant (ICA) - Voice & Digital 220% 336% YoY Growth in API YoY Increase in Messaging Interactions Engage Copyright 2025 8x8, Inc. or its affil

  13. Slide 13: Business Highlights

    Q1 2026 Earnings Presentation Business Highlights Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  14. Slide 14: Q1 2026 Business Highlights

    Q1 2026 Earnings Presentation 14 Q1 2026 Business Highlights AI-powered Customer Multi-Product Strategy Driving Value Experience Solutions Annual revenue from customers with 3 or more Voice AI Interactions increased more products now represents more than one-third of than 7x from Q1 2025 annual reve

  15. Slide 15: Recent Industry Recognition

    Q1 2026 Earnings Presentation 15 Recent Industry Recognition 8x8 ranked #69 on Newsweek's annual rankings for Global Most Loved Workplaces 2025, making it the only CCaaS provider on the list Won Silver in the User Experience (UX) - Product UX category of the New York Product Design Awards for 8x8 Su

  16. Slide 16: Q1 2026 Financial Performance

    Q1 2026 Earnings Presentation Q1 2026 Financial Performance Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  17. Slide 17: Q1 2026 Financial Highlights

    Q1 2026 Earnings Presentation 17 Q1 2026 Financial Highlights • YoY Growth in Service and Total Revenue — for the first time in 9 quarters • Service Revenue of $176 million and Total Revenue of $181 million • Excluding revenue from Fuze customers, service revenue increased ~5% • 4 consecutive quarte

  18. Slide 18: Q1 2026 Results vs. Guidance

    Q1 2026 Earnings Presentation 18 Q1 2026 Results vs. Guidance Q1 2026 Results Guidance Ranges (US$ millions) (Qtr ended 6/30/25) (As of 5/19/25) Service Revenue1 $176.3M $170M – $175M % Growth Y/Y 2.0% (2) - 1% Total Revenue2 $181.4M $175M – $182M % Growth Y/Y 1.8% (2) – 2% Non-GAAP Operating Margin

  19. Slide 19: Income Statement

    Q1 2026 Earnings Presentation 19 Q1 2026 Financial Metrics (US$ millions) Q1 2026 % of Total Revenue % Change YoY Revenue Service Revenue1 $176.3 97% 2% 2 Other Revenue $5.1 3% (5)% Income Statement Total Revenue $181.4 100% 2% GAAP Metrics Gross Profit $120.4 66% —% Operating Income $0.6 —% 141% In

  20. Slide 20: Income Statement: Q1 2026 Financial Metrics (Cont'd)

    Q1 2026 Earnings Presentation 20 Q1 2026 Financial Metrics (Cont’d) (US$ millions) Q1 2026 Change QoQ Change YoY Liquidity and Cash Flow Cash & Investments1 $82.2 $(7.1) $(49.0) Income Statement Operating Cash Flow $11.9 $6.0 $(6.3) CapEx + Cap SW $(4.4) $(1.5) $(1.0) TTM Operating Cash Flow $57.3 $

  21. Slide 21: Revenue

    Q1 2026 Earnings Presentation 21 Revenue Total Revenue Service Revenue (US$ millions) (US$ millions) $178 $177 $181 $176 $173 $172 2.4% QoQ 2.8% QoQ 1.8% YoY 2.0% YoY Q1 2025 Q4 2025 Q1 2026 Q1 2025 Q4 2025 Q1 2026 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  22. Slide 22: Non-GAAP Gross Margins

    Q1 2026 Earnings Presentation 22 Non-GAAP Gross Margins1 Non-GAAP Total and Service Gross Margins as a % of Revenue impacted by mix shift to a higher mix of consumption revenue, primarily related to CPaaS APIs 73.8% 71.9% 70.6% 69.0% 70.6% 67.8% Q1 2025 Q4 2025 Q1 2026 Service Gross Margin Total Gro

  23. Slide 23: Non-GAAP Operating Expenses and Total Costs

    Q1 2026 Earnings Presentation 23 Non-GAAP Operating Expenses and Total Costs1,2,3 Operating expenses declined as a % of revenue, demonstrating continued financial discipline; total costs increased as a % of revenue with mix shift. 88.7% 90.0% 91.0% (As a % of Revenue) 59.3% 59.0% 58.8% Q1 2025 Q4 20

  24. Slide 24: Non-GAAP Operating Income and Margin

    Q1 2026 Earnings Presentation 24 Non-GAAP Operating Income and Margin1 Operating expenses declined as a % of revenue, demonstrating continued financial discipline; total costs increased as a % of revenue with mix shift Non-GAAP Operating Income Non-GAAP Operating Margin % (US$ millions) (% of revenu

  25. Slide 25: Q2 2026 Guidance Ranges

    Q1 2026 Earnings Presentation 25 Q2 2026 Guidance Ranges1 As of 8/5/2025 ($ in millions) Q2 2026 Service Revenue $170M – $175M % Growth Y/Y (2.9%) – 0.0% Total Revenue $175M – $180M % Growth Y/Y (3.3%) – (0.6%) Non-GAAP Gross Margin1 66.0% – 68.0% Non-GAAP Operating Margin1 8.0% – 9.0% Interest Expe

  26. Slide 26: Updated FY 2026 Guidance

    Q1 2026 Earnings Presentation 26 Updated FY 2026 Guidance1 Updated As of 8/5/2025 5/19/2025 Service Revenue $685M – $700M $682M – $702M % Growth Y/Y (1.1%) – 1.0% (1%) – 1% Total Revenue $706M – $720M $702M – $724M % Growth Y/Y (1.3%) – 0.7% (2%) – 1% Non-GAAP Operating Margin1 8.5% – 9.5% 9.0% – 10

  27. Slide 27: Appendix

    Appendix Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  28. Slide 28: Balance Sheet

    Q1 2026 Earnings Presentation Q1 2026 Balance Sheet Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  29. Slide 29: Outstanding Debt - Principal Amount

    Q1 2026 Earnings Presentation 29 Outstanding Debt - Principal Amount Components of convertible senior notes and term loans were as follows as of June 30, 2025 and March 31, 2025, respectively (in thousands): June 30, 2025 March 31, 2025 2024 Term 2022 Term 2024 Term 2028 Notes Total 2028 Notes Total

  30. Slide 30: Interest Expense - Senior Convertible Notes and Term Loan

    Q1 2026 Earnings Presentation 30 Interest Expense - Senior Convertible Notes and Term Loan Components of interest expense for the three months ended June 30, 2025 and 2024, respectively (in thousands): Three Months Ended June 30, 2025 Three Months Ended June 30, 2024 2024 Term Loan 2028 Notes Total

  31. Slide 31: History of Reducing Debt Outstanding

    Q1 2026 Earnings Presentation 31 History of Reducing Debt Outstanding Principal repayments of $15M in Q1'26 + $10M in Q2'26; Reduced Principal Amount of Debt by ~$234M since August 2022 $600.0 Ending Principal Amount Outstanding by Quarter $548.1 $542.1 $520.3 $515.2 $500.0 $500.0 $250.0 $250.0 $490

  32. Slide 32: Customer Success Stories

    Q1 2026 Earnings Presentation Customer Success Stories Q1 2026 Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  33. Slide 33: Q1 2026 Customer Wins

    33 Q1 2026 Customer Wins Global European Specialist A UK-Based Professional Urban Public University Insurance Broker Membership Organization Why 8x8: Why 8x8: Why 8x8: • Strategic and tailored engagement offering • Flexible, compliant solution tailored to the • Aligned on customer's goals, technical

  34. Slide 34: Q1 2026 Customer Wins

    34 Q1 2026 Customer Wins Australian Industrial Solutions Leading Retail Group in the AI Voice Automation Provider Provider Philippines Why 8x8: Why 8x8: Why 8x8: • Trusted relationship with 8x8 partner • Centralized dashboard with real-time • Reliable SIP trunking for high-volume Arrow Voice & Data

  35. Slide 35: GAAP to non-GAAP Reconciliations and Historical Financial Results

    Q1 2026 Earnings Presentation GAAP to non-GAAP Reconciliations and Historical Financial Results Copyright 2025 8x8, Inc. or its affiliates. All rights reserved.

  36. Slide 36: Non-GAAP Measures and Guidance

    Q1 2026 Earnings Presentation Non-GAAP Measures and Guidance Non-GAAP Measures This presentation contains certain financial information that has not been prepared in accordance with Generally Accepted Accounting Principles (GAAP). Management uses these non-GAAP financial measures internally in analy

  37. Slide 37: GAAP Consolidated Statement of Operations Page 1

    GAAP CONSOLIDATED STATEMENT OF OPERATIONS Unaudited, in thousands except per share amounts FY2024 FY2025 FY2026 FY2024 FY2025 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 31-Mar 31-Mar 2023 2023 2023 2024 2024 2024 2024 2025 2025 2024 2025 S

  38. Slide 38: GAAP Consolidated Statement of Operations Page 2

    GAAP CONSOLIDATED STATEMENT OF OPERATIONS Unaudited, in thousands except per share amounts (continued) FY2024 FY2025 FY2026 FY2024 FY2025 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q4 YTD Q4 YTD 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 31-Mar 31-Mar 2023 2023 2023 2024 2024 2024 2024 2025 2025

  39. Slide 39: Non-GAAP Consolidated Statement of Operations

    NON-GAAP CONSOLIDATED STATEMENT OF OPERATIONS Unaudited, in thousands except for per share amounts FY2024 FY2025 FY2026 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2024 2025 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 31-Mar 31-Mar 2023 2023 2023 2024 2024 2024 2024 2025 2025 2024 202

  40. Slide 40: GAAP Consolidated Balance Sheet

    GAAP CONSOLIDATED BALANCE SHEET Unaudited, in thousands except per share amounts FY2024 FY2025 FY2026 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 2023 2023 2023 2024 2024 2024 2024 2025 2025 ASSETS Current assets: Cash and cash equivalents $ 122,229 $ 14

  41. Slide 41: Consolidated Statements of Cash Flows

    CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands) FY2024 FY2025 FY2026 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY24 FY25 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 31-Mar 31-Mar 2023 2023 2023 2024 2024 2024 2024 2025 2025 2024 2025 Cash flows from operating activities: Net in

  42. Slide 42: Consolidated Statements of Cash Flows (continued)

    CONSOLIDATED STATEMENTS OF CASH FLOWS (in thousands, continued) FY2024 FY2025 FY2026 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY24 FY25 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 30-Sep 31-Dec 31-Mar 30-Jun 31-Mar 31-Mar 2023 2023 2023 2024 2024 2024 2024 2025 2025 2024 2025 Supplemental and non-cash disclos

  43. Slide 43: GAAP to Non-GAAP Reconciliation

    GAAP to NON-GAAP Reconciliation FY2024 FY2025 FY2026 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY24 FY25 6/30/23 9/30/23 12/31/23 3/31/24 6/30/24 9/30/24 12/31/24 3/31/25 6/30/25 3/31/24 3/31/25 Reconciliation of GAAP to Non-GAAP Financial Measures: Cost of Revenue: GAAP cost of service revenue $ 46,2

  44. Slide 44: GAAP to Non-GAAP Reconciliation (continued)

    GAAP to NON-GAAP Reconciliation (continued) FY2024 FY2025 FY2026 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY24 FY25 6/30/23 9/30/23 12/31/23 3/31/24 6/30/24 9/30/24 12/31/24 3/31/25 6/30/25 3/31/24 3/31/25 GAAP general and administrative $ 26,226 $ 27,586 $ 23,419 $ 34,978 $ 23,091 $ 19,848 $ 16,629

  45. Slide 45: GAAP to Non-GAAP Reconciliation (continued)

    GAAP to NON-GAAP Reconciliation (continued) FY2024 FY2025 FY2026 Fiscal Years Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 FY24 FY25 6/30/23 9/30/23 12/31/23 3/31/24 6/30/24 9/30/24 12/31/24 3/31/25 6/30/25 3/31/24 3/31/25 Net Income (Loss): GAAP net income (loss) $ (15,327) $ (7,452) $ (21,222) $ (23,591) $ (10,290)

  46. Slide 46: Thank You

    Thank You 8x8.com @8x8 facebook.com/8x8Inc linkedin.com/company/8x8 youtube.com/8x8Inc instagram.com/8x8inc Copyright © 8x8, Inc. All rights reserved. Unless otherwise specified, all trademarks identified by the ®, ™, or SM are registered trademarks, trademarks, 2025marks or services 8x8,respectivel

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