eHealth, Inc. · NASDAQ:EHTH
eHealth — Q3 2026 Earnings Presentation
15 slides from eHealth's earnings presentation, Nov 4, 2026
Slide 1: Q3 2026 Financial Results
Q3 2026 Financial Results ©2026 eHealthInsurance Services, Inc. 1
Slide 2: Safe Harbor Statement
Safe Harbor Statement Forward-Looking Statements This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements generally relate to future events or our future financial or operating performance. Forward-lo
Slide 3: Q3 2026 Earnings Highlights
Q3 2026 Earnings Highlights Q3 2026 results were in line with expectations and reflect the implementation of the Lifetime Advisory Model and the impact of the cost-reduction initiatives Q3 2026 total revenue of $21.3 million declined 60% YoY, in line with our strategy of reducing marketing spend o
Slide 4: Year-1 Achievements
Year-1 Achievements CEO Derrick Duke completed his first-year leading eHealth in September 2026. In that time span, our organization has made significant progress on several key initiatives: Launched Lifetime Advisory Operating Model that combines relationship-driven sales with eHealth’s core advant
Slide 5: Q3 2026 Revenue & Profitability
Q3 2026 Revenue & Profitability Q3 2026 results reflect the Revenue ($, MM) GAAP Net Loss ($, MM) company’s deliberate $53.9 choice to focus on (60%) member engagement in the second & third quarters. $21.3 Lower tail revenue in Q3 ($31.7) 2026 was a key driver of YoY declines in profitability. ($35.
Slide 6: Q3 2026 & YTD Operating Cash Flow Progress
Q3 2026 & YTD Operating Cash Flow Progress Q3 2026 operating cash flow improved by $14.1M Operating Cash Flow ($, MM) Operating Cash Flow ($, MM) YoY. Through the first nine- months of 2026, operating cash flow is up 85% YoY. $19.6 Breakeven or better operating cash flow is a key financial target fo
Slide 7: Q3 2026 Medicare Segment Performance
Q3 2026 Medicare Segment Performance Q3 2026 Medicare segment Medicare Segment Revenue Medicare Segment Gross Profit revenue and Medicare ($, MM) (Loss)(1) ($, MM) segment profitability both declined YoY. These results were within expectations. $49.9 ($1.2) We are intentionally concentrating our Med
Slide 8: Strong Early Performance Under Lifetime Advisory Model
Strong Early Performance Under Lifetime Advisory Model Medicare Segment Variable Marketing & Medicare segment Advertising Expense ($, MM) Total Medicare Submissions variable marketing & $16.9 40,921 advertising expense (55%) (73%) declined 73% while total Medicare 18,466 submissions(1) declined $4.6
Slide 9: Launched Content Genius in Q3 2026
Launched Content Genius in Q3 2026 AI-powered platform that streamlines how we gather, validate, and publish information for thousands of Medicare plans. HMO PPO HMO-POS D-SNP C-SNP Ancillary Validated & published Many plans, many formats Content Genius Organized MA plan content Content Genius Expec
Slide 10: Commissions Receivable Increased YoY
Commissions Receivable Increased YoY Increases in commission rates and collections YoY have driven continued strength in commissions receivable and tail revenue performance. Ending Commissions Receivable ($, MM) Cumulative Tail Revenue Recognized ($MM) $971 Reflects appropriate conservatism of LTV m
Slide 11: FY26 Guidance
FY26 Guidance 2026 guidance includes the expected impact of positive net adjustment revenue which has been updated to be in the range of $17 million to $20 million to reflect Q3 2026 positive net adjustment revenue, compared to the previous range of $16 million to $20 million. 2026 Full Year Guida
Slide 12: Appendix
Appendix ©2026 eHealthInsurance Services, Inc. 12
Slide 13: Definitions
Definitions Segment gross profit (loss) is calculated as total revenue for the applicable segment less variable marketing and advertising expenses, segment customer care and enrollment expenses and cost of revenue for the applicable segment. Variable marketing and advertising expenses represent cost
Slide 14: Reconciliation of GAAP to Non-GAAP Financial Measures
Reconciliation of GAAP to Non-GAAP Financial Measures (1) Refer to the appendix for definitions of our non-GAAP financial measures. ©2026 eHealthInsurance Services, Inc. 14
Slide 15: Reconciliation of Guidance GAAP Net Loss to Adjusted EBITDA
Reconciliation of Guidance GAAP Net Loss Attributable to Common Stockholders to Adjusted EBITDA (1) Refer to the appendix for definitions of our non-GAAP financial measures. ©2026 eHealthInsurance Services, Inc. 15