Box Unveils the Box Agent to Transform How Enterprises Work With Content

The new Box Agent is generally available today and applies leading AI models to unstructured data to autonomously execute end-to-end tasks

New enhancements to Box AI Studio enable custom agent creation for complex multi-step work

REDWOOD CITY, Calif.--(BUSINESS WIRE)-- Box, Inc. (NYSE:BOX), the leading Intelligent Content Management (ICM) platform, today announced the general availability of the Box Agent, an AI-powered capability that takes natural language instructions to reason and complete complex tasks, reinventing how enterprises work with unstructured data. Acting as a unified AI engine across Box, the Box Agent leverages the latest advanced reasoning models to securely search company files, analyze and synthesize critical data, and generate new content – all while respecting Box’s enterprise-grade security, governance, and permissions controls. Box also announced enhancements to Box AI Studio, allowing admins to develop custom agents tailored to complex, business-specific use cases.

“Enterprises everywhere are looking to harness AI to transform their businesses, but AI can only reach its full potential if it understands the unique context of an organization,” said Aaron Levie, co-founder and CEO of Box. “That context lives within contracts, research materials, marketing assets, financial documents, and other forms of enterprise content. With the Box Agent, we’re reinventing how work gets done by bringing AI directly to the content that powers the enterprise. Organizations can start deploying AI agents today, with the controls and protections businesses depend on.”

“For companies managing countless contracts, placements, and customer documents across multiple systems, successful AI outcomes depend on the ability to tap into the knowledge contained within unstructured content,” said Matthew Campana, Vice President of Digital Transformation at The Judge Group. “The new Box Agent will transform how we automate business critical tasks by unlocking AI-powered insights across files. With a single query, the Box Agent can activate complex workflows and find essential data from files, while maintaining strict compliance and data protection standards.”

Introducing the Box Agent

Leveraging leading AI capabilities from OpenAI, Anthropic, and Google, the new Box Agent is reshaping how enterprises take action on their content. The Box Agent is able to autonomously understand a user’s intent based on their prompt, find the right content needed to execute that task, reflect on the work it needs to do, and iterate until it can successfully answer the user's request. This all takes place within Box AI’s new conversational interface, which provides the ability to revisit previous sessions where users can iterate, refine, and return to work from where they left off.

With the new Box Agent, enterprises will be able to:

• Search across their entire content library and deliver clear, concise answers grounded in enterprise data, with source references for transparency and trust;
• Create entirely new files in multiple formats, including Box Notes, Word docs, PDFs, Excel spreadsheets, and PowerPoint decks, enabling users to quickly produce reports, presentations, and other business documents;
• Analyze specific, user-selected files - such as contracts or reports - to generate structured insights, comparisons, and summaries based only on the chosen content;
• Interpret natural-language questions and expand searches to account for organizational terminology, relevance, and recency, improving the quality of results;
• Complete multi-step tasks in a single flow by automatically locating relevant files, extracting key information, and generating cohesive reports;
• Summarize complex documents and multi-file collections into clear, actionable insights that help users quickly understand key information and make informed decisions.

Designed with enterprise security at its core, the Box Agent only generates responses from files the user is authorized to access and never uses customer data to train third-party large language models – delivering a secure, permissions-aware AI experience enterprises can trust. By leveraging the autonomous capabilities of the Box Agent:

• Legal teams can review contracts faster and quickly identify deviations from standard terms. Acting as a first pass, the Box Agent can compare contracts against standard terms playbooks, focusing on the exceptions that matter most;
• Procurement teams can process invoices and vendor documents at scale. By analyzing invoices, contracts, and purchase records, the Box Agent surfaces key fields and flags discrepancies, helping teams accelerate approvals, reduce errors, and make data-driven purchasing decisions faster;
• HR teams can generate personalized onboarding schedules. The Box Agent can locate the relevant role-specific handbooks and roadmaps to synthesize role expectations into a schedule, helping new hires ramp up faster and reducing manual HR effort;
• Sales teams can use the Box Agent to automate complex RFP responses. Sales Engineers can upload lengthy RFP documents and the Box Agent will autonomously find the latest compliance guides and whitepapers to create high-quality drafts in minutes, reducing manual effort and accelerating deal cycles;
• Marketing teams can draft complex on-brand assets. By pointing the Box Agent to product requirement documents, messaging briefs, artifact templates and brand guidelines, marketers can generate content, such as data sheets and launch blogs, that align with the company’s voice and visual style.

Box also announced enhancements to Box AI Studio, enabling admins to create custom AI agents for repeatable, high-stakes workflows. Admins can now configure their own versions of the Box Agent, tailoring agents to specific business rules, knowledge, and data sets. By operationalizing expertise at scale, the updated Box AI Studio ensures that complex tasks are executed with consistency and precision across the organization.

“AI in the enterprise depends on its grasp of the unique organizational context that defines a business,” said Amy Machado, Senior Research Manager, Content and Knowledge Management Strategies, IDC. “The Box Agent leverages this ‘unique context’ to transform content into actionable intelligence while ensuring that enterprise-grade security and permissions remain intact. With enhancements to Box AI Studio, enterprises aren’t just using generic AI; they are building custom agents tailored to their specific business rules and terminology. This means organizations can operationalize their expertise at scale, across the entire content lifecycle.”

Packaging and Availability

Now generally available, customers on the Enterprise Plus and Enterprise Advanced plans can start using the Box Agent today. The ability to create entirely new files in multiple formats, including Word docs, PDFs, Excel spreadsheets, and PowerPoint decks is currently available to Enterprise Advanced customers in beta. Additionally, Enterprise Advanced users will have the ability to enable two powerful settings for the Box Agent: Pro Mode and Expanded Mode.

Pro Mode enables the Box Agent to leverage a more capable model that applies advanced logic to intricate planning and execution tasks. Expanded Mode opens a larger context window to process mass amounts of content within a single prompt, allowing the Box Agent to execute extensive, multi-step workloads without hitting operational limits.

The new Box AI Studio enhancements are generally available today to customers on Enterprise Advanced. To learn more on today’s announcements, visit the Box Blog and register for Box’s Content + AI Virtual Summit on May 20.

Forward-Looking Statements

This press release contains forward-looking statements that involve risks and uncertainties, including statements regarding Box agents and Box AI Studio, its planned product features and future enhancements, and the market adoption and benefits of such product features and enhancements. There are a significant number of factors that could cause actual results to differ materially from the statements made in this press release, including: (1) adverse changes in general economic or market conditions; (2) Box’s ability to partner with third parties to integrate AI technologies with Box’s Intelligent Content Management platform; (3) delays or reductions in information technology spending; (4) the risk that Box’s customers do not renew their subscriptions, expand their use of Box’s services, or adopt new products or features offered by Box on a timely basis, or at all; (5) Box’s ability to provide timely and successful product introductions, enhancements, new features and modifications to its platform and services; and (6) actual or perceived security vulnerabilities in Box AI or other Box services or any breaches of Box’s security controls. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Box products should make their purchase decisions based upon features that are currently available. Additional information on potential factors that could affect Box’s financial results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings Box makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of Box’s Investor Relations website located at www.box.com/investors. Box does not assume any obligation to update the forward-looking statements contained in this press release to reflect events that occur or circumstances that exist after the date on which they were made.

About Box

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more. And visit box.org to learn more about how Box empowers nonprofits to fulfill their missions.

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Source: Box, Inc.