Renewal of M&S Contract

This announcement contains inside information for the purposes of Regulation 11 of the Market Abuse (Amendment) (EU Exit) Regulations 2019/310.  With the publication of this announcement via a Regulatory Information Service, this inside information is now considered to be in the public domain.

21 August 2025

Sorted Group Holdings Plc

("Sorted" or the "Company" or the "Group")

Renewal of M&S Contract to September 2028

Sorted (AIM: SORT), a leading provider of delivery experience and post-purchase technology, is pleased to announce that it has agreed with the retailer Marks and Spencer Group PLC ("M&S") to renew its contract with Sorted to 22 September 2028 (the "Renewal Agreement"). The Renewal Agreement marks a continuation of M&S's commitment to accelerating the growth and consistency of its delivery operations underpinned by Sorted's cloud-based technology and is based on a continuation of the commercial terms of the existing agreement.

The Company has enjoyed a successful partnership with M&S since 2021.  The retailer uses Sorted's 'Ship' carrier management software to integrate its carrier services across multiple distribution centres into one platform, and Sorted's 'Track' post-purchase experience software to monitor performance across in-flight shipments, enabling the retailer to own the customer delivery communication experience.

Simon Wilkinson, Executive Chairman of Sorted, commented: "M&S has a long-standing reputation for outstanding customer experience. We are pleased to have supported their ever-growing online ambitions for many years now and the previous renewal of M&S's contract with Sorted from 12-months, announced on 27 March 2024, to this renewal - running through to 22 September 2028, a term of just over three years - further strengthens our partnership and represents the largest for Sorted to date."

For further information please contact:

Sorted Group Holdings Plc                                                                          Tel: +44 (0)3300 555 284

Simon Wilkinson, Executive Chairman

Mahmoud Warriah, Chief Finance Officer

Allenby Capital Limited (Nominated Adviser)                                            Tel: +44 (0)20 3328 5656

David Hart

Vivek Bhardwaj

Turner Pope Investments (TPI) Ltd (Broker)                                              Tel: +44 (0)20 3657 0050

James Pope

Andy Thacker

About Sorted

Sorted's Delivery Experience supports retailers in providing exceptional delivery experiences and analysing post-purchase performance. It enables customers to track deliveries of parcels with ease.

Founded more than a decade ago, Sorted is trusted by leading retailers - such as Asda and M&S - to make customer purchase experiences a differentiator.

www.sorted.com

@SortedOfficial

Media contact -  Shaun Weston - shaun.weston@sorted.com