Next Group Plc Unsp/Adr (NXGPY) Q4 2026 Earnings Call

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Replay transcript excerpt

WEBVTT 00:00:01.330 -- 00:00:05.055 Anne Critchlow from Berenberg. I've got two questions, please. 00:00:05.055 -- 00:00:09.060 The first one is about the store payback targets and extension of that. 00:00:09.060 -- 00:00:13.806 Have you considered taking into account the benefit of a new store in terms of providing 00:00:13.806 -- 00:00:17.971 a free pickup and returns point for online customers? 00:00:17.971 -- 00:00:22.377 And then secondly, on aggregator websites, 00:00:22.377 -- 00:00:26.161 you say you don't have visibility on the customer numbers there, but what insights do 00:00:26.161 -- 00:00:30.743 you receive from aggregators to help you make decisions about marketing, for example? 00:00:30.743 -- 00:00:35.894 So first of all, on the store benefits to online, we don't 00:00:35.894 -- 00:00:41.285 account for that. We don't in any way put any benefit in for the online business 00:00:41.285 -- 00:00:43.731 on stores. And there's actually a good reason for that. 00:00:43.731 -- 00:00:48.120 And that is that although the store does definitely help the online business, it also 00:00:48.120 -- 00:00:53.210 hinders it because it's a competitor. And so there's only one store 00:00:53.210 -- 00:00:58.320 where we've shut and had no other stores anywhere near to pick up the business. 00:00:58.320 -- 00:01:03.210 And there we actually saw the online business move forward because the 00:01:03.210 -- 00:01:08.200 two million or so that we lost in the store, some of that went online. 00:01:08.200 -- 00:01:14.012 So we don't and we shouldn't account for online benefit of of stores. 00:01:14.012 -- 00:01:19.845 In terms of customer insights into aggregation sites, we don't get very much insight 00:01:19.845 -- 00:01:25.077 and quite rightly, they don't share that with us...