Westpac Banking Corporation · ASX:WBC
Westpac Banking — Investor Presentation (July 2004)
7 slides from Westpac Banking's investor presentation, Jul 29, 2004
Slide 1: Business & Technology Solutions & Services
Wil#estpac Austratia’s First Banke Business & Technology Solutions & Services Michael Coomer Group Executive, BTSS 29 July 2004 Key messages + Continued Execution of Our Strategy + Maintaining a Flat Expense Base + Maintaining our Employee Commitment + Supporting the Delivery of ‘Ask Once’ * Balanci
Slide 2: BTSS is Westpac's core service provider
BTSS is Westpac’s core service provider SS aN Superior TFG ~ Customer. Operations SENSE Information Technology Aifestpac n't See Bark A Undate July 290: BTSS manages 40% of Westpac’s expense base Retained Funcions: BISS Managed Outsourced Functions UTI. " RGizines eu nse Ba: fe fi Seryoes Strategic
Slide 3: Our customer focused strategy
Our customer focused strategy Service — Profit Chain Empioyee Customer ” Shareholder : Exnulogace Revenue Retention Gros wateseat |] emetoyne Saperot soar | | cusen sherenotuael einen Hse ffcicens sn] “a” cia Ermplayee | J : Prottatlity Producbste : 7 Improve our Build a high - Enhance the operation
Slide 4: Reach
What have we done? Reach Three Major tnitiatives Underpin This Work Sreat : customer Expeslence Nae eet Key Objectives: FY¥2004 fo roll-out core SME capabiifies across all channels and seginents Key Focus: - Improve customer retention rates - Provides increased sales ooporiunities. - Improves fead a
Slide 5: IT & Project Organisation
What have we done? IT & Project Organisation Early Results + fnplemented new IT organisation and governance structures to ensure closer alignment with business needs and mee effective enterprise solutions. Le Enhanced project delivery capabilities of a number Going forward of strategic orojects inci
Slide 6: What else
What else have we done? + Our Great Place (OGP} . . New premises of 73,620 m? at the northern end of Darling Harbour. A key enabler for delivery on our ‘Ask Once’ commitment through a unified operating environment: Consolidate our 10 Sydney CBD office sites into two locations and relocate 5200 staff
Slide 7: Our staff remain committed through change
Our staff remain committed through change ‘Employee Commitment index : reoy 2.00 400 7.39 741 7.58 3 7.00 oS, P25 727 uv s.00 4.00 . Bares TO Sepa, ST Deon Mares TT gepos UT eees TT Macon Wildestpac Havket Undate July 2004 » Nie! Aus i Sree Gastk 13 Going forward * Operational Risk + Strengthen Busi