Slide 1: Cover letter: investor presentation on financial results
April 17, 2024 BSE Limited National Stock Exchange of Metropolitan Stock Exchange Department of Corporate India Limited of India Limited Services Listing Department 205(A), 2nd Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Block, B
Slide 2: Corporate Presentation April 2024
CORPORATE PRESENTATION April 2024
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
ER BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 148.0 sellers of products & services million ratings & reviews with potential buyers/ users 171.1 million quarterly unique visitors in Q4-FY24 Database of 43.6 million listings Scalable and profitable business model 583,6
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 171.1 million unique quarterly visitors^ in Q4 FY24 (165.9 million in Q3 FY24) ❑ Comprehensive database of 43.6 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 4,535 employees in tele-sales, 5,281 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 84.6% MOBILE Mobile Site & Apps Traffic Share Q4 FY24 12.2% D E S K TO P/ P C 171.1 million^ www.justdial.com 3.2% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Real-time Performance tags for listings Favorite
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant WhatsApp, SMS & Email
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can SMEs can accept Ratings are key to With curated be listed on create websites digital payments users’ decision- content including Justdial - India's for SMEs from their making, JD Catalogui
Slide 13: User Engagement
USER ENGAGEMENT 148.0 million Ratings & Reviews Mobile-verified, unbiased ratings Intelligent tags to capture experiences Friends’ Ratings 5-Point Rating Scale Photos Upload with Review Robust Audit Mechanism
Slide 14: Product Overview
PRODUCT OVERVIEW
Slide 15: JD Mobile
JD Mobile @ Justdial ry < Manongerinaieore on o 8 z2 = Sortby + Amenities + Ratings —_ Bo staurants near me 10 Results for your search © Mainland China 6 cs Se 14k ratings Beauty Gym Education om Andheri West, Mumbai Fal K ol: BY Chinese Restaurants * 25 Years in Business % Top rated © Top Search :
Slide 16: JD Mobile
JD Mobile < General Physician Doctors Link Read-Malad West, Mumbai QA 4 Dr. Asmita D 1 Chaturvedi it 32 = SortBy Book Appointment — Available Now 25.4k Results for your search Osai Clinic CEB22 Ratings LT Road Borivoli West - 4.7 km 10 Years in Healthcare Available until 9:00 pm © “As | was looking
Slide 17: JD Mobile
JD Mobile <_ Enrich salon QA i QA <The Neha Salon & Academy Overview —_Locati Revi Servi ¥ ‘ " ' ecanions: eviews ervices Overview Catalogue Reviews Quick Ii — Services = 30 photo paewreryoa] mesa = @ Mehendi @ Home Services i= Offered = Enrich Salon = © Ear Piercing @ Bridal Mehandi ERY) 15k rating
Slide 18: JD Mobile
JD Mobile is Prequel a a a" (47) a Food (6) GBB amvience Q <_ Mainland China QA Reviews Services VibeCheck Quick Info Order-in early ° \ Call Now Order Online Book a Table Uploaded By : Owner
Slide 19: Voice Search
Voice Search Listening.. Mainland China restaurant \ 1 115 photos | Mainland China 7.2k ratings Malad West, Mumbai + # 3min + 200 mts Chinese Restaurants + 26 Years in Business 2 2800 Price for two Open Now: until 1:30 pm ¥ i) V cad Call Chat Direction Review Menu Locations Reviews Services \ Finish
Slide 20: Enhanced Ratings & Reviews System
Enhanced Ratings & Reviews System
Slide 21: Review Insights
Review Insights Key Insights > What users liked ‘Some customers appreciated the taste and quality of the 100d, specifically mentioning dishes like dumplings and the 10-course lunch menu. ‘+ The ambience of the restaurant was praised by a few ‘customers for its Chinese decor and comfortable ‘seating.
Slide 22: JD Website
JD Website Justdial english investor Relations kx My Business {Y ry Search across ‘3.3 Crore+’ Products & Services sea h for Pest Controt Services @ waspurrojsthon REPAIRS & SERVICES Start Growing Your Business @ és at es Ff £ 2 & Restaurants Hotels Beauty Home Wedding Education Rent & Hire Hospital
Slide 23: JD Website
JD Website l2 My Business Justdial Bongalere requ Bongotore > Restaurants In Gongolore > Restaurants In Hebbal > Prequel Gallery Add More Photo Q@) Prequel Restaurants Fast Food ‘ca $IOK IO 1184 Rating PACA © Hebbal Bangalore - Open unti 100.am + ¥ 1400 Price for two @chot CJ taptorate share / edit
Slide 24: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 25: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 26: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 27: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 28: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 29: Self-Sign-up for SMEs to start paid campaign
Self-Sign-up for SMEs to start paid campaign
Slide 30: JD Business – Dashboard for SMEs to manage campaigns
JD Business – Dashboard for SMEs to manage campaigns
Slide 31: Beyond Search: JD Shopping, Get quotes, Travel
Beyond Search JD Shopping Get quotes on Products Travel
Slide 32: Beyond Search: Flights, Bills & Recharge, JD Pay
Beyond Search Flights Bills & Recharge Jd Pay
Slide 33: Beyond Search: Stocks, Logistics, Get quotes
Beyond Search Stocks Logistics Get quotes
Slide 34: JD Xperts – One Stop Solution for On-Demand Services
JD Xperts – One Stop Solution for On-Demand Services
Slide 35: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
Slide 36: JD Homes
JD Homes wr harman tee Prereariot © Prime Property Consultant 61 ratings Sanpada Sector |, Mumbai + & 68min « 22.4 km Estate Agents - 28 Years in Business Response time: 35 mins » @ 183 people enquired Open Now: until 8:00 pm ~ © Chat || 7 Direction | |g writ Overview Properties Reviews Services fF
Slide 37: Operational & Financial Overview
O P E R AT I O N A L & F I N A N C I A L OVERVIEW
Slide 38: Key Business Attributes
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 39: Quarterly Unique Visitors (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 180 171.4 171.7 171.1 165.9 156.5 156.8 159.3 160 144.8 147.9 140 120 100 80 60 40 20 0 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 40: Quarterly Unique Visitors split (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 180 160 140 120 100 146.5 147.9 141.2 144.7 132.2 134.0 137.2 80 121.4 124.7 60 40 20 17.6 16.7 18.2 17.1 16.6 18.6 17.9 19.1 20.8 0 5.8 6.4 6.1 5.6 5.5 6.3 5.9 5.6 5.6 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 41: Ratings & Reviews (million)
USER ENGAGEMENT Ratings & Reviews (million) 160 144.6 145.8 147.0 148.0 139.8 143.0 140 137.1 133.5 129.4 120 100 80 60 40 20 0 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 42: Active Listings - period end (million)
D ATA E N R I C H M E N T Active Listings - period end (million) 50 45 43.6 41.6 40.2 40 38.0 36.5 35.0 35 32.8 33.9 31.9 30 25 20 15 10 5 0 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 43: Listings with Geocodes (million)
D ATA E N R I C H M E N T Listings with Geocodes (million) 30 28.5 26.4 25.3 25 23.5 22.3 20.8 19.5 20.1 20 18.5 15 10 5 0 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 44: Images in Active Listings (million)
D ATA E N R I C H M E N T Images in Active Listings (million) 200 188 180 176 165 160 150 139 140 132 122 127 118 120 100 80 60 40 20 0 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 45: Cumulative JD App Downloads (million)
MOBILE APPS Cumulative JD App Downloads (million) 40 35.8 36.4 35.0 35 34.0 32.2 33.1 31.2 31.7 30.7 30 25 20 15 10 5 0 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 46: Operating Revenue (Rs million)
REVENUE Operating Revenue (Rs million) 3,000 2,650 2,703 2,606 2,470 2,500 2,325 2,214 2,053 2,000 1,856 1,667 1,500 1,000 500 - 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 47: Adjusted EBITDA (Rs million) & Margin %
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 800 30% 26.2% 700 22.8% 25% 600 18.6% 20% 500 15.3% 14.7% 400 13.3% 15% 707 300 9.5% 606 10% 5.9% 486 200 356 363 294 5% 100 195 -0.5% 110 0% - -8 -100 -5% 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 Not
Slide 48: Expenses as % of Operating Revenue
COST STRUCTURE Expenses as % of Operating Revenue 120% 1.4% 3.1% 1.5% 100% 3.7% 1.6% 1.4% 3.0% 1.6% 1.5% 17.5% 1.2% 2.9% 1.8% 1.0% 3.3% 0.9% 2.5% 15.2% 12.5% 3.5% 3.0% 2.4% 80% 12.2% 3.1% 0.1% 2.2% 11.6% 11.2% 3.0% 0.0% 10.1% 3.2% 9.9% 9.7% 60% 40% 83.0% 78.9% 78.0% 74.5% 73.1% 74.1% 71.2% 67.3% 64.
Slide 49: Other Income (Rs million)
OTHER INCOME Other Income (Rs million) 1,000 800 600 913 400 742 814 749 713 565 579 200 352 - -200 -600 -400 -600 -800 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 Note: Other Income in 1Q FY23 was impacted due to mark-to-market (MTM) losses on treasury portfolio owing to
Slide 50: Net Profit (Rs millions) & PAT Margin %
NET PROFIT MARGIN Net Profit (Rs millions) & PAT Margin % 1,200 1,156 90% 1,000 920 75% 838 834 800 753 718 60% 600 522 45% 32.0% 25.7% 27.3% 25.4% 27.1% 400 22.5% 30% 19.9% 222 200 15% 11.0% - 0% -200 -15% -400 -38.5% -30% -484 -600 -45% 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY
Slide 51: Active Paid Campaigns - period end
PA I D C A M P A I G N S Active Paid Campaigns - period end 600,000 583,690 560,830 566,955 538,220 548,270 521,880 503,840 500,000 483,690 461,495 400,000 300,000 200,000 100,000 - 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 52: Cash & Investments - period end (Rs million)
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 50,000 46,254 45,000 44,053 42,822 40,668 41,592 39,344 40,000 38,201 37,396 38,189 35,000 30,000 25,000 20,000 15,000 10,000 5,000 - 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24
Slide 53: Sales Strength - Period End
SALES FORCE Sales Strength - Period End 14,000 11,947 11,590 11,746 12,000 11,332 11,532 10,601 10,906 10,170 9,816 10,000 4,971 4,749 4,734 4,841 4,795 4,487 8,000 3,996 4,474 3,707 6,000 1,748 1,750 1,746 1,745 1,608 1,730 1,705 1,574 1,699 4,000 4,566 4,807 5,228 5,091 5,266 4,946 4,714 2,000 4,4
Slide 54: 4Q FY24 Performance Summary
JUST DIAL LTD - 4Q FY24 (Quarter ended March 31, 2024) PERFORMANCE SUMMARY Metric Unit 4Q FY24 4Q FY23 YoY change 3Q FY24 QoQ change Operating Revenue (₹ million) 2,703 2,325 16.2% 2,650 2.0% Operating EBITDA (₹ million) 706 334 111.4% 604 16.9% Operating EBITDA Margin % 26.1% 14.4% 1,176 bps 22.8%
Slide 55: 4Q FY24 Performance Summary (operating metrics)
JUST DIAL LTD - 4Q FY24 (Quarter ended March 31, 2024) PERFORMANCE SUMMARY Metric Unit 4Q FY24 4Q FY23 YoY change 3Q FY24 QoQ change Unique Visitors (million) 171.1 159.3 7.4% 165.9 3.1% - Mobile (million) 144.7 137.2 5.4% 141.2 2.4% - Desktop/ PC (million) 20.8 16.6 25.3% 19.1 9.1% - Voice (million
Slide 56: FY24 Performance Summary
JUST DIAL LTD - FY24 (Fiscal Year ended March 31, 2024) PERFORMANCE SUMMARY Metric Unit FY24 FY23 YoY change YoY% change Operating Revenue (₹ million) 10,429 8,448 1,981 23.5% Operating EBITDA (₹ million) 2,165 860 1,305 151.9% Operating EBITDA Margin % 20.8% 10.2% 1058 bps Adjusted EBITDA (excl. ES
Slide 57: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR V.S.S. Mani is the Founder, Managing Director and Chief Executive Officer of Justdial. With over 35 years of V S S Mani experience in the field of media and local search services, he has successfully steered and kept our business on the growth track, driven by t
Slide 58: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS V. Subramaniam is a Chartered Accountant and Cost Accountant. He has over 25 years of experience in the fields of finance, accounts, taxation and business management. He has over the years served at various V. Subramaniam leadership positions in industries
Slide 59: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Managing Director & CEO 36 Years management V Krishnan Group President 30 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 60: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 5.56% 74.29% FOREIGN PROMOTER INVESTORS GROUP* 9.99% AS ON DOMESTIC MAR 31, 2024 INVESTORS 10.16% INDIVIDUALS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 63.84%
Slide 61: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com