Teneo Ai Ab Class B · OMXSTO:TENEO
Teneo Ai Ab Class B — Q1 2025 Earnings Presentation
33 slides from Teneo Ai Ab Class B's earnings presentation, May 6, 2025
Slide 1: Q1 2025 Results Presentation
Q1 2025 Results Presentation Per Ottosson | CEO Fredrik Törgren | CFO Tuesday, May 6th, 2025
Slide 2: Presenters
Presenters Per Ottosson | CEO Has +25 years of experience from leading positions in the software and SaaS industry Most recently spent 10 years with IPSoft (Amelia) - US based vendor of enterprise AI solutions - as Chief Revenue Officer M.Sc. Business & Administration, Stockholm School of Economics
Slide 3: Market Update
teneo.ai Market Update YUU
Slide 4: Teneo is born
teneo.ai teneo.ai is born. Teneo Al AB eneo.al STO: TENEO Exhibit 3 Using generative Al in just a few functions could drive most of the technology's impact across potential corporate use cases. 500 400 300 Impact, $ billion o Note: mp sed ding str : Comparative Industy Se Mekincey & Company Sottware
Slide 5: TAM
teneo.ai Al Market Growth Al for Customer Service = 47.82B (Billions) Market (Billions) cnn ieee 25. 8% i $184B re $134B | Fr fal 7 2023 2024 i 2024 2030 Source: Statista Ya TAM
Slide 6: Slide 6
Slide 7: Is Klarna the Hallmark of LLM Chat support?
Is Klarna the Hallmark of LLM Chat support? 1. Generates verbose responses 2. Unable to perform simple actions 3. Asks users to exit support to complete actions 4. Hides the customer support chat 5. Employs a sickly-sweet tone 6. Suffers from lengthy response times
Slide 8: LLMs Need Help
teneo.ai LLMs Need Help Company Air Canada Chevrolet National Eating Disorders Assoc. NYC (Small Business Chatbot) Failure Description Chatbot provided incorrect refund policy information. Chatbot agreed to sell a car for $1 due to prompt manipulation. Chatbot was prompted to swear and criticize the
Slide 9: Johann Rehberger
teneo.ai Johann Rehberger Misalignment Model Issues Bias, Offensive or Toxic Responses, Backdoored Model, Hallucinations Threats Jailbreaks User is the Attacker Direct Prompt Injection, Jailbreaks, Print/Overwrite System Instructions, Do Anything Now, Denial of Service Prompt Injections Third Party
Slide 10: Slide 10
Slide 11: Answers. Understands. Resolves. Enhanced customer experiences
ANSWERS. UNDERSTANDS. RESOLVE. GATHERS INFO. AVOIDS MISROUTINGS ENHANCED CUSTOMER EXPERIENCES + = 40 60% of cases 60 40% of cases transferred to the right 100% Happier automatically resolved agent with all background customers! $0.4 $6.0
Slide 12: Accuracy Is THE Reason
Accuracy Is THE Reason Understanding of Conversations in Banking 77 dataset tested by Cyara * * 95% Accuracy reached out-of-the box. 99% accuracy can be reached within 4 hours of work.
Slide 13: Who said AI has no ROI?
Who said AI has no ROI? 1. One answered phone call costs 60 SEK 2. 1 million calls = 60 million SEK 3. 1 percent automation = 600,000 SEK 4. 60 percent = 36 million SEK 5. CSAT +18 points
Slide 14: TAM
teneo.ai Al Market Growth Al for Customer Service (Billions) Market (Billions) $50B = 47.82B increase 25.8% CAGR.-° 184B a sisaa “ $12.06B 2023 2024 2024 2024 2030 source: Statista Ya $SGENESYS | AppFoundry teneo.ai Teneo.ai VERSION: SELLING PARTY: 5 billion Calls in Q1 2025 TAM
Slide 15: Business Update
teneo.ai Business Update AYULP
Slide 16: Brilliant quarter
142% +101M +101% NRR in SEK ARR in Growth in SaaS Q1 2025 Q1 2025 ARR YoY Brilliant 60M 86% +185% quarter SEK Directed Share Issue Gross Margin Revenue Growth SaaS API Calls YoY Q1 2025
Slide 17: Investment in New Sales
Investment in New Sales Take an average large Teneo customer: Subscription 9900 EUR per month 12 months = 118 800 EUR Pipeline stage weighting example Qualified 20% In pipeline a qualified deal would have a value of 24 000 EUR. 12-month Pipeline (subscription only) today : 266 000 EUR in October 461
Slide 18: U.S. Go to Market
teneo.ai U.S. Go to Market teneo.ai teneo.ai Make Your Al Agents the Smartest. Make Your Al Agents the Smartest. Lee A. Kayne @ «1st University of Florida Michael Kenney: 1 CX Sales and Partnership Leader Contact Center/CX/Al Sales and GM / US Director; LP Strategy. Advisor to CEO, CRO and Board, In
Slide 19: Sales Territory Map
SALES TERRITORY MAP WA MT ND ME Sales Representatives VT OR MN NH ID WI NY SD MA Jon WY MI CT IA PA NJ NV NE IN OH Henry UT IL CO WV CA KS VA MO KY NC TN Jeff AZ OK NM AR SC MS AL GA TX LA FL AK - Jon, Henry, Lee, Jeff - Anne, Howard, Julia
Slide 20: Impact for Teneo?
Impact for Teneo? 1. Local US delivery 2. Cost Savings in Focus 3. Dollar impact
Slide 21: Q1 2025 Operational Highlights
Q1 2025 Operational Highlights +185% YoY growth in SaaS API call revenues and +101% SaaS ARR growth SaaS API Volumes +154% YoY Consistent profitability: 86% Gross Margin maintained for second straight quarter Renewal agreement with Global Tech, Medtronic, AT&T and Swisscom Successful Direc
Slide 22: Financials
teneo.ai Financials
Slide 23: Financial Summary
142% +101M +101% NRR in SEK ARR in Growth in SaaS Q1 2025 Q1 2025 ARR YoY Financial 60M 86% +185% Summary SEK Directed Share Issue Gross Margin Revenue Growth SaaS API Calls YoY Q1 2025
Slide 24: Key Financial Highlights In Q1 2025
Key Financial Highlights In Q1 2025 FANTASTIC RESULTS ON ALL KEY METRICS Key Metrics % Recurring % SaaS* Revenues** SaaS API Call revenues amounted to 14.6 (5.1) MSEK, +185% 73% 99% SaaS API Call Volumes amounted to 60.6 million (23.8), +154 % SaaS ARR amounted to 74.7 (37.2) MSEK, + 101% To
Slide 25: Net Revenue Retention
Net Revenue Retention STRONG +142% NRR (%) – Driven by Growth in Existing Accounts 141% 142% 134% 135% 127% Q1 ´24 Q2 ´24 Q3 ´24 Q4 ´24 Q1 ´25
Slide 26: SaaS Business Model Growth
SAAS Business Model Growth SAAS API CALL VOLUMES - UP YoY SaaS API Calls Quarterly Average (million) + 154% YoY 70.0 154% 60.0 50.0 40.0 30.0 20.0 10.0 0.0 Q3 ´21 Q4 ´21 Q1 ´22 Q2 ´22 Q3 ´22 Q4 ´22 Q1 ´23 Q2 ´23 Q3 ´23 Q4 ´23 Q1 ´24 Q2 ´24 Q3 ´24 Q4 ´24 Q1 ´25
Slide 27: ARR Growth
ARR Growth AVERAGE ARR – OUR WAY TO MEASURE SaaS and Total ARR Quarterly Average (MSEK) + 101% SaaS YoY 103.9 101.1 SaaS ARR +101% YoY Total ARR +51% YoY 84.3 74.3 75.1 74.7 66.9 63.0 54.3 43.7 37.2 31.0 Q4´23 Q1´24 Q2´24 Q3´24 Q4´24 Q1´25 SaaS ARR ARR
Slide 28: Optimal SaaS Gross Margin
Optimal SaaS Gross Margin Stable QoQ Strong Performance: 86% Gross Margin Highlights SaaS Model Efficiency 87% 86% 86% 83% 82% 80% 79% 79% 79% 79% Q1 ´24 Q2 ´24 Q3 ´24 Q4 ´24 Q1 ´25 GM Inc. Commissions GM Exc. Commissions
Slide 29: OPEX RunRate Q1 2025
OPEX RunRate Q1 2025 Aligned to plan Annual OPEX Run Rate* MSEK Monthly OPEX(*) in Q1 2025 of 9.7 MSEK 117 OPEX(*) run rate of 117 MSEK in 115 Q1 2025, up from 115 MSEK in Q4 2024 Plan to continue to invest in sales and marketing activities in 2025 As announced in Q4 2024, the plan is to inc
Slide 30: Cash Position
CASH POSITION CASH ADJUSTED Cash Position Mar 31, 2025 – Adjusted March 31, 2025, cash and bank position amounted to 53.9 MSEK 63.6 MSEK 9.7 Cash received from collected ARs in Q2 2025 of 9.7 MSEK 53.9 Adjusted cash & bank approximately 63.6 MSEK
Slide 31: Q1 2025 Operational Highlights
Q1 2025 Operational Highlights +185% YoY growth in SaaS API call revenues and +101% SaaS ARR growth SaaS API Volumes +154% YoY Consistent profitability: 86% Gross Margin maintained for second straight quarter Renewal agreement with Global Tech, Medtronic, AT&T and Swisscom Successful Direc
Slide 32: Q&A
+142% 101M +101% NRR in SEK ARR in Growth in SaaS Q1 2025 Q1 2025 ARR YoY 60M 86% +185% Q&A SEK Directed Gross Revenue Growth Margin SaaS API Calls YoY Share Issue
Slide 33: Thank You!
Thank You! Per Ottosson | CEO Fredrik Törgren | CFO