Slide 1: Predictability: Net Credit Margin
Predictability: Net Credit Margin North America Cards % ANR > Combining treasury, credit 16.0% and revenue expertise to Revenue . 40:05 produce consistent NCM performance 12.0% 5 > Producing 8% net yield on ‘2.0% asset volume Net Credit Margin 8.0% . Fe , Net creditiess > Managing operational 6.0% e
Slide 2: Retail Banking North America Performance
Retail Banking North America Performance Net Income ($B) 1998" 1999 2000" 2001 2002 2003 «=~ SEPO3) «= SEP 04 YTD 1998 Sep04 YTD (1) Excludes $Q7EMM attartax gain on sale of Samba Financial Group reoordad in Global Consumer. © Does net wtlectthe implementation of te Company Risk Capital Mlecation wi
Slide 3: Business Units: New Disclosures
Business Units: New Disclosures Sep 2004 YTD Net I Prime Home Finance Commercial Businesses Student Loan Primerica Retail Distribution 3 citigroup
Slide 4: Net Income Trends By Business
Net Income Trends By Business (SMM) geac7 | SA88 Growth $2,057 $1,857 = a $1,843 $1,591 rim (14%) 569 % 60% 8% 178 23% m™ 194 Tm 27% a &% 399 404 1% 2001 2002 2003 Sep03 YTD Sep 04 YTD Hi primerica. [i studentLoan [J Retail Distribution [commercial Businesses [J Prime Home Finance 4 citigroup
Slide 5: Achieved Through Superior Organic Net Income Growth
Achieved Through Superior Organic Net Income Growth $B - Net Income Growth: Organic (2/3) and Acquisitions (1/3) 12 38.5 39.9 CAGR 10% 10 a 15% 8 2 36 4 4% 2 0 4 4 4 asuedxg ‘enuensy 1999 2000 2001 2002 2003 —=—Net Income—e= Expense Revenue| ‘ita cfleaticuensithieelSncpusl deaeticad inpail slione no
Slide 6: Non-GAAP Financial Measures
Non-GAAP Financial Measures ‘The following measures are considered "non-GAAP financial measures" under SEC guidelines: (Income excluding the litigation charges and gain on Samba () Revenues excluding gain on the sale of Samba ‘The Compary believes that these non-GAAP financial measures provide a ful
Slide 7: Searchable text section of graphics shown above
Searchable text section of graphics shown above Pre dictability: Net Credit Margin North America Cards [CHART] * YTD 3Q04 Annualized. • Combining treasury, credit and revenue expertise to produce consistent NCM performance • Producing 8% net yield on asset volume • Managing operational expenses and