Bosqar D.d. · ZSE:BSQR
Bosqar D.d — Meritus ulaganja d.d. — Debt Investor Presentation (July 2022)
39 slides from Bosqar D.d's debt investor presentation, July 2022
Slide 1: Issuance of Sustainability-Linked Bond
MERITUS ULAGANJA d.d. ISSUANCE OF SUSTAINABILITY-LINKED BOND INVESTOR PRESENTATION– July, 2022 ADVERTISEMENT This presentation is an advertisement and has been compiled in accordance with the provisions of Article 22 of Regulation (EU) 2017/1129 and Articles 13 to 16 of the Commission Delegated Regu
Slide 2: Disclaimer
Disclaimer By accessing, reviewing, and/or listening to this presentation and other related materials and information, you acknowledge that you are aware of the restrictions set forth below and that you accept them. This presentation is not intended for distribution outside the Republic of Croatia,
Slide 3: M+ Group's representatives
M+ Group’s representatives Darko Horvat Domagoj Karadjole President of the Board Group Chief Financial Officer 3 M PLUS
Slide 4: Content
Content I M+ Group - introduction 5 II Industry trends and Business development 11 III The Group’s approach to Sustainability 18 IV Strong financial profile 23 V The M+ Group’s management team 26 VI Awards and Recognitions 28 VII Key Highlights about M+ Group 31 VIII Indicative terms and timeline of
Slide 5: M+ Group Company overview
M+ Group Company overview 5
Slide 6: M+ Group at a glance
M+ Group at a glance One of the leading CRM-centric Business Process Outsourcing service providers in Europe Key facts Group structure Revenue - 2021 HRK 794.4m Normalized EBITDA 2021 HRK159,5m Clients served 300+ Top 10 clients (Q1 2022) 45% Countries 12 BPO CRM locations 35 Languages offered 32 Ma
Slide 7: M+ Group at a glance (cont'd)
M+ Group at a glance (cont’d) One of the leading CRM-centric Business Process Outsourcing service providers in Europe Overview Service offering Founded in 2007 and headquartered in Zagreb, Croatia, M+ Group is a leading European provider of BPTO services with a focus on CRM, IT, and HR solutions BPO
Slide 8: Historic development / Milestones
Historic development / Milestones Organic growth complemented by strategic acquisitions to gain scale, diversify delivery, increase capabilities as well as expand into BPO adjacencies and digital services Phase III: Phase I / Foundation Phase II: Internationalization and service expansion Future out
Slide 9: Leading European BPO platform with powerful nearshore focused delivery model
Leading European BPO platform with powerful nearshore focused delivery model Dense network of 35 on, near and offshore BPO CRM locations strategically located across Europe M+ Group BPTO CRM locations M+ Group R&D locationsl BPTO CRM revenues by markets Germany 2%3% 11% Turkey 30% Croatia 12% Q1 202
Slide 10: BPTO CRM – Services
BPTO CRM – Services Broad BPTO CRM service offering with an increasing share of non-voice services We offer Detailed Service Portfolio Description 32 languages SERVICES DESCRIPTION OFFERING INCLUDES Customer care Inbound sales Inbound Responding to incoming customer calls and assisting with product
Slide 11: Industry trends and Business Development
Industry trends and Business Development
Slide 12: Industry trends
Industry trends Trends show a strong shift towards automated and self-service solutions Trends and Drivers of the BPO CRM Market 1 2 3 4 Global trends show a strong shift towards improved customer experience and digital Increasing focus on Shift from voice-based Critical digital & Level of outsourci
Slide 13: Industry trends (cont'd)
Industry trends (cont’d) M+ Group benefits from increased demand for outsourced services in various key verticals BPO services vs. Focus on Shift towards Industry trends Relevance for Digital analytics Level of customer automation & Market Volume overview M+ capabilities outsourcing experience self-
Slide 14: Competitive environment
Competitive environment Acquiring and retaining talent is at the core of M+ Group‘s competitiveness Agility & growth mindset Tailored growth opportunities Inclusive & open culture Mid and senior ops management M+ Group takes pride in preserving an Employees come from diverse cultural certified by a
Slide 15: Highly loyal client base from a diversified set of verticals
Highly loyal client base from a diversified set of attractive and resilient verticals The client base is well diversified across sectors comprising multiple industry-leading corporates Commentary Client structure Client concentration Revenue split by vertical The top 10 clients are highly differenti
Slide 16: Highly loyal client base (cont'd)
Highly loyal client base from a diversified set of attractive and resilient verticals (cont’d) The M+ Group focuses on global clients that contribute high margins Client strategy and client wins Commentary Low margin Medium margins High margins The Group grew its service portfolio into a leading Ger
Slide 17: The M+ Group is actively implementing a business growth strategy
The M+ Group is actively implementing a business growth strategy Clearly defined growth strategy with multiple attractive growth opportunities organically and through buy & build M&A strategy • Leverage extensive add-on track Operational excellence record to drive further growth via • Capitalize on
Slide 18: The Group's approach to Sustainability
The Group’s approach to Sustainability
Slide 19: The Group and sustainability
The Group and sustainability The primary SDGs are those on which the Group has a Sustainability is a key component of the Group's strategy direct influence through all its business operations. The Group should particularly focus on these SDGs. . "In our opinion, caring for people, contributing to so
Slide 20: Sustainability-linked bond Framework (1/3)
Sustainability-linked bond Framework (1/3) Setting ambitious KPIs based on identified impacts and strengthening commitment will accelerate the Group's path toward achieving its sustainability ambitions 1 Selection of key performance indicators (KPIs)) The framework document is aligned with ICMA's Pr
Slide 21: Sustainability-linked bond Framework (2/3)
Sustainability-linked bond Framework (2/3) KPI #1: Reduction of Scope 1 and Scope 2 greenhouse gas emissions 1 KPI #1 - selection KPI #1: Reduction of Scope 1 and Scope 2 greenhouse gas emissions contributes to the achievement of the UN's sustainable development goals related to climate change, i.e.
Slide 22: Sustainability-linked bond Framework (3/3)
Sustainability-linked bond Framework (3/3) KPI #2: Achieving balanced gender diversity in management teams 1 KPI #2 - selection KPI #2: Achieving balanced gender diversity in management teams contributes to the achievement of the UN's sustainable development goals related to the promotion of diversi
Slide 23: Strong financial profile
Strong financial profile
Slide 24: Strong financial profile characterized by fast revenue growth and strong margins
Strong financial profile characterized by fast revenue growth and strong margins The M+ Group has achieved high revenue growth since 2019, with an increase in profitability Revenue development Commentary (In HRK millions) 794.4 Compelling financial profile characterized by 706.9 strong revenue growt
Slide 25: The Group has been growing with low net debt ratio
The Group has been growing with low net debt ratio Low net debt ratio was facilitated with optimized M&A transactions Consolidated net debt Commentary (in HRK millions) 0.30 0.3 0 0.09 0.1 0 51.1 -0.28 -0.10 11.7 -0.30 -0.50 The Group is financially very stable, with low ratios -0.70 of consolidated
Slide 26: The M+ Group's management team
The M+ Group’s management team
Slide 27: A management team with longstanding industry experience
A management team with longstanding industry experience Darko Horvat People Tomislav Glavaš D o m a g o j Karadjole President of the Board Group CEO Group CFO Inspired by People 16 + Y e a r s o f i ndus t r y 8+ Y e a r s o f i ndus t r y e x pe r i e nc e 18+ Y e a r s o f i ndus t r y e x pe r i
Slide 28: Awards and recognitions
Awards and recognitions ©
Slide 29: Awards, recognition, and achievements
Awards, recognition, and achievements HANFA - the Croatian Financial Services Supervisory COPC certification of management initiated - Agency has published its Annual Report on Managers responsible for managing contact centers Corporate Governance for companies whose shares and those in charge of cu
Slide 30: Awards, recognition, and achievements (cont'd)
Awards, recognition, and achievements (cont’d) M+ Group has been ranked in Frost & Sullivan's 2021 Frost Radar™ report as one of the top CX outsourcing service providers for consistent growth GROWTH INDEX The Frost Radar™ evaluates companies and provides an objective, independent perspective of thei
Slide 31: Conclusion – key M+ Group highlights
Conclusion – key M+ Group highlights
Slide 32: Key highlights
Key highlights 1• Leading European BPTO platform with a powerful nearshore focused delivery model 2• Highly loyal client base from a diversified set of attractive and resilient verticals 3• Broad service offering targeting the entire BPTO value chain 4• Above-market growth driven by attractive strat
Slide 33: Indicative terms and timeline
Indicative terms and timeline
Slide 34: Indicative terms and conditions (1/2)
Indicative terms and conditions (1/2) Issuer Meritus ulaganja d.d. Ranking Non-subordinated and unsecured bond linked to sustainability of business operations Repayment of principal Bullet, at maturity Target market Qualified investors Maturity 5 years Targeted nominal amount of the issue Up to EUR
Slide 35: Indicative terms and conditions (2/2)
Indicative terms and conditions (2/2) Breach of the Issuer's obligations under the Bonds Bankruptcy and / or termination of the Issuer or of a Material Subsidiary Termination and change of business Debt Consolidated net debt to consolidated normalized EBITDA ratio Events of default Dividend restrict
Slide 36: Indicative timeline of the bond issuance
Indicative timeline of the bond issuance Planned for / Targeted for Roadshow activities 18-20th July 2022 Public announcement of Invitation to subscribe bonds Earliest on 21st July 2022 Offering day/ Pricing / Allocation Earliest on 22nd July 2022 Publication of the Notice of the determined price an
Slide 37: Appendix
Appendix
Slide 38: Definitions and abbreviations
Definitions and abbreviations AI Artificial Intelligence; FMCG Fast Moving Consumer Goods; APAC Asia-Pacific; FTE Full-time Employee; BCM Business Continuity Management; HR Human Resources; BiH Bosnia and Herzegovina; HRK Croatian kuna; BPO Business Process Outsourcing; IT Information technology; BP
Slide 39: Thank you for attention!
M+GRUPA PEOPLE INSPIRED BY PEOPLE Thank you for attention!
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