Slide 1: Intimation of Investors' Presentation filing letter
11th September 2023 To: National Stock Exchange of India Limited BSE Limited (Scrip Code: FSL) (Scrip Code: 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Intimation o
Slide 2: RPSG Group
=. RP- Sanjiv Goenka J Group RPSG Group & OD firstsource (#) () www.rpsg.in
Slide 3: Growing legacies
Growing legacies 1902 1844 1899 1863 2001 2017 2021 1990 2012 1988 1989 1960 1986 Legacy is about building the future by honouring the past. With a rich heritage, RPSG Group today is one of the most revered business conglomerates of India. The Group inspires trust and credibility through its value-d
Slide 4: RPSG group: Building a diversified conglomerate
RPSG group: Building a diversified conglomerate Group turnover of ~US$4.5 Bn * Focus on Value EBITDA of Strong Addition Portfolio of ~US$700 Mn * Consumer Execution and Growth Excellence Asset base of Oriented >US$6 Billion * businesses Group Core Over Strengths 1 Million Shareholders * Focus on Ope
Slide 5: Anchored to core values
Anchored to core values Vision HUMANENESS Be fair, respectful, SUSTAINABILITY Be equally responsible To be a responsive conglomerate driven by sustainable transparent and for people, planet, growth, efficiency and innovation. sensitive profits CREDIBILITY Instill trust, confidence and accountability
Slide 6: Group's growth trajectory
Group’s growth trajectory H in crore Revenue EBITDA Market Cap Value Capital FY23 36,901 6,106 39,997* Innovation addition Allocation Driving Single line 3.4X 4.4X 8.5X FY18 17,267 3,936 22,375 Efficiencies Cost focus businesses Setting up Scaling of Foray FY13 13,449 1,863 4,427 leadership existing
Slide 7: Our geographical presence
Our geographical presence 11 17 1 3 FSL (Data Centres) : US | UK | Philippines | Mexico | India PCBL - Plant Locations : Mundra, Gujarat | Palej, Gujarat | Durgapur, West Bengal | Kochi (Kerala) Tiruvallur (Tamil Nadu) CESC : Distribution- 6 Cities/Districts | Generation- 5 Thermal Power Plants | So
Slide 8: Our journey through the decade
Our journey through the decade • Launched 2020 personal care range – Naturali 2012 • Acquired DF for • Acquired Durban Malegaon franchise of South Ventured into IT- Quest, Eastern 2013 India’s first African League enabled services RPSG Ventures • Acquired a • Acquired a by acquiring luxury mall was
Slide 9: ESG focus
ESG focus Green Building 17 Certified Buildings & Sustainability 1.6 Mn Sq Ft of Sustainability Reports “Great Place to Operating Area – CESC and PCBL as one of the core Work” have been publishing The RP-Sanjiv Goenka values for the group – CESC, Group has received the their Sustainability ‘Be equal
Slide 10: Strategic priorities
Strategic priorities Sustainably growing our businesses Enriching portfolio of businesses Profitable Growth (Organic and Inorganic mix) by increasing share of (Focus on ROCE as KPI) value-added product and services Transforming into R&D and ESG Shareholder Innovation led culture Commitment Value Cre
Slide 11: Numerous Legacies Continuous Growth
Numerous Legacies Continuous Growth THE WORLD’S NO.1 CELEBRITY MAGAZINE Years R P S G - G R O U P P R E S E N TA T I O N 10
Slide 12: Investor Presentation Q1FY24
Investor Presentation Q1FY24 © FIRSTSOURCE | 11 September 2023 | 11
Slide 13: Disclaimer
Disclaimer Certain statements in this presentation concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties
Slide 14: About Us
About Us Domain driven BPM services company Established in 2001 leveraging a ‘Digital First, Digital Now’ approach to solve key customer problems Revenues of INR 60.2 Billion 150+ global clients including (approximately $750 Million) in FY2023 18 Fortune 500 companies and 3 FTSE 100 companies 22,384
Slide 15: Part of RP-Sanjiv Goenka Group
Part of RP-Sanjiv Goenka Group Power Consumer & Retail Education & Infrastructure Combined Sports Revenues of $4.2 Billion in FY2023 Carbon Black Media & Entertainment IT-Enabled Services © FIRSTSOURCE | 11 September 2023 | 14
Slide 16: Financial Performance Snapshot
Financial Performance Snapshot (in $ million) (in ₹ million) Revenue Operating Margin (%) & Profit After Tax ₹8,000 12.0% 11.8% 12.0% 14.0% ₹7,000 10.8% 12.0% ₹6,000 9.4% 10.0% ₹5,000 $ 795 8.0% $ 750 $ 685 ₹4,000 ₹5,374 ₹5,137 $ 578 6.0% $ 548 ₹3,000 ₹3,778 ₹3,617 ₹3,397 4.0% ₹2,000 2.0% ₹1,000 ₹0
Slide 17: Revenue - Q1FY24
Revenue - Q1FY24 Revenue split by Revenue split by Revenue split by verticals geography service lines Diverse RoW 4.8% 0.1% PAA 21.2% CMT DECX US 21.8% UK 51.8% 65.5% 36.4% BFS 40.8% Healthcare IBO 32.6% 27.0% Banking & Financial Services (BFS) Healthcare United States (US) United Kingdom (UK) Digit
Slide 18: Our Verticals
Our Verticals Banking & Financial Healthcare Services • Hospital Providers • Asset Finance • Health Plans • Credit Cards • Health Services • Mortgages • Med. Devices • Retail & SME Banking • FinTech Communications, Media & Technology Diversified Industries • Streaming Services • Utilities • Cabl
Slide 19: Banking & Financial Services
Banking & Financial Services Improving customer experience, driving digital transformation and delivering underlying process efficiencies Customer Service Voice | Chat | Chat bots Factoring & Discounting Select Clients | Text | Social • Two of the top five retail banks in the UK • Six of the top Fif
Slide 20: Healthcare Provider
Healthcare Provider Simplifying financial experience for patients and healthcare providers Eligibility & Receivables Management Select Clients Enrollment Services • 1000+ hospitals in the US One Advantage Intelligent Automated Debt Collections Eligibility & Enrollment Denial Management (analytics/re
Slide 21: Healthcare Plans and Healthcare Services
Healthcare Plans and Healthcare Services Provide end-customers with services that meet their needs and offers an experience that redefines excellence within the healthcare industry Digital Mailroom Intelligent Data Capture Select Clients Operations • Seven of the top ten health insurance/managed Cla
Slide 22: Communications, Media & Technology
Communications, Media & Technology Ensuring a seamless digital experience for customers across all channels Inbound Sales and Onboarding Select Clients Outbound Sales • One of the top two broadcasting and media Tier 1 & Tier 2 companies in the UK Retention Customer Support • Two of the top five tele
Slide 23: Diversified Industries
Diversified Industries Ensuring a seamless digital experience for customers across all channels Self-Services / Meter 2 Cash Operations Select Clients Digital Deflection • 1 of Top 3 Utility companies in the UK Inbound Sales and Customer Insights / Outbound Sales & Service Automation Level 1 & Level
Slide 24: Corporate Management – Senior Leadership
Corporate Management – Senior Leadership Dinesh Jain Prashanth Nandella Venkatgiri Vandali Rajiv Malhotra Arjun Mitra Chief Finance Chief Operating Officer Head - Healthcare Head - Europe Head - Collections Officer & Lifesciences Ritesh Idnani MD & CEO Sameer Ahluwalia Ashish Chawla Sundara Sukavana
Slide 25: Select Recognition
Select Recognition Brandon Hall 2023 HCM Awards: Everest Group has named Firstsource Bronze for Best Advancement in a Major Contender and Star crafting an exceptional Learning Performer in Intelligent Process and Development strategy Automation (IPA) in its PEAK Matrix® Assessment 2023 Everest Group
Slide 26: ESG at Firstsource
ESG at Firstsource Environment Social Governance 411% 47% 50% Increase in renewable energy consumption of the total workforce comprise of women of the Board consist of Independent Directors (India operations) 24.39% Recognized as a Level 3 Disability 10% of the Independent Directors of Renewable ene
Slide 27: Total Shareholders Return
Total Shareholders Return FSL | 252% Nifty IT | 97% Sep-19 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Total Shareholders Return (including dividends) of 276% in past 4 years © FIRSTSOURCE | 11 September 2023 | 26
Slide 28: FY24 business outlook
FY24 business outlook 2-5% 11-12% constant currency operating margin revenue growth © FIRSTSOURCE | 11 September 2023 | 27
Slide 29: Annexure
Annexure © FIRSTSOURCE | 11 September 2023 | 28
Slide 30: Financial Performance (Quarterly)
Financial Performance (Quarterly) In ₹ million Q1 FY 2022 Q2 FY 2022 Q3 FY 2022 Q4 FY 2022 Q1 FY 2023 Q2 FY 2023 Q3 FY 2023 Q4 FY 2023 Q1 FY 2024 Income from services 14,780 14,182 14,456 15,239 14,524 14,735 15,033 15,566 15,267 Other operating Income 68 104 182 201 199 147 16 2 25 Revenue from ope
Slide 31: Financial Performance (Yearly)
Financial Performance (Yearly) In ₹ million FY 2017 FY 2018 FY 2019 FY 2020 FY2021 FY2022 FY2023 Income from services 34,569 34,315 37,867 40,502 50,327 58,657 59,859 Other operating Income 987 1,038 396 484 453 554 364 Revenue from operations 35,556 35,352 38,263 40,986 50,780 59,212 60,223 Revenue
Slide 32: Balance Sheet and Cash Flow Statement
Balance Sheet and Cash Flow Statement Quarter ended In ₹ million As at 30-Jun-23 As at 31-Mar-23 In ₹ million 30-Jun-23 Cash Flow from Operating Activities Equity And Liabilities Net profit before taxation and non controlling interest 1,552 Share Capital 6,970 6,970 Depreciation and amortization 613
Slide 33: Operating Metrics
Operating Metrics Particulars Q1 FY 2022 Q2 FY 2022 Q3 FY 2022 Q4 FY 2022 Q1 FY2023 Q2 FY2023 Q3 FY2023 Q4 FY2023 Q1 FY2024 Banking & Financial Services 51.7% 48.9% 48.3% 49.0% 46.3% 43.4% 41.8% 40.3% 40.8% Revenue by Healthcare 26.7% 29.6% 30.3% 30.3% 32.1% 34.5% 34.2% 33.2% 32.6% Vertical Communic
Slide 34: Forex Hedges
Forex Hedges Outstanding FX hedges at $74.5 million for USD and £162.8 million for GBP GBP-INR USD-INR Period Hedged (Mn) Average Rate Hedged (Mn) Average Rate 0-12 Months £59.9 ₹ 103.5 /£ $ 72.5 ₹ 84.1 /$ 12-24 Months £56.5 ₹ 106.7 /£ $ 2.0 ₹ 84.3 /$ More than 24 Months £46.4 ₹ 111.6 /£ © FIRSTSOUR
Slide 35: THANK YOU
THANK YOU www.firstsource.com © FIRSTSOURCE | 11 September 2023 | 34