Quest Diagnostics Incorporated · NYSE:DGX
Quest Diagnostics — Investor Day (November 2018)
17 slides from Quest Diagnostics's investor day presentation, Nov 29, 2018
Slide 1: Becoming the Consumer Lab Provider of Choice
Becoming the Consumer Lab Provider of Choice Cathy Doherty SVP, Clinical Franchises & Marketing
Slide 2: Safe Harbor Disclosure
SAFE HARBOR DISCLOSURE The statements in the following presentations that are not historical facts may be forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date that they are made and which reflect management’s cur
Slide 3: Vision: the lab provider of choice for consumers
VISION to become the lab provider of choice for consumers 3
Slide 4: Market trends are making healthcare consumers an increasingly relevant segment
Market trends are making healthcare consumers an increasingly relevant segment for us to serve effectively Consumers have increased decision-making power and economic motivation to proactively manage their health and wellness decisions 4 Confidential | Internal Use Only
Slide 5: Patients are now consumers
5 Patients are now consumers Consumers bring the same expectation about customer experience to healthcare Apple Amazon Zappos 5 Confidential | Internal Use Only
Slide 6: Quest is well positioned to meet the needs of today's consumer
Quest is well positioned to meet the needs of today’s consumer and empower their better health with diagnostic insights Convenience Superior Personalization Empowerment Experience 6 Confidential | Internal Use Only
Slide 7: Highest unaided consumer brand awareness and high satisfaction
Quest has the highest level of unaided …and high levels of satisfaction among consumer brand awareness among lab patients who have experienced our services providers… Not at all Satisfied Somewhat Satisfied Never heard of 64% Heard of 81% Extremely and/or used Satisfied 7 Confidential | Internal Use
Slide 8: Going to where consumers are has been a winning strategy
Going to where consumers are has been a winning strategy One-third of PSCs in a retail setting, The most convenient, with 10% in a partner’s store comfortable and efficient environment for our patients ~2,200 ~2,200 <2,000 and employees 26% 35% A network of access points Retail & +55% In-Store that
Slide 9: Being where consumers are
Being where consumers are Locations – seamless integration into a consumer’s already busy day Extends visibility including association with brands that consumers recognize and trust New, modern and updated 9 Confidential | Internal Use Only
Slide 10: Making a difference in the consumer experience
Making a difference in SURVEY METRICS: the consumer Care & Compassion experience >93% 2016 2017 2018 Launch How we work Taking it to the next level Enterprise launch Broader integration into our Integration into performance (~44,000 employees) strategies and processes assessment and frontline behavi
Slide 11: Easy-to-use digital experience
Easy-to-use digital experience 11 Confidential | Internal Use Only
Slide 12: Information that is relevant
Information that is relevant Personalized Content My Circle Text Messaging 12 Confidential | Internal Use Only
Slide 13: Meeting the consumer where they want to be, including at home
Meeting the consumer where they want to be, including at home • Convenient sample self-collection at home • Results delivered to your smart phone on MyQuest 13 Confidential | Internal Use Only
Slide 14: Consumer initiated testing: a $300M market today
Consumer initiated testing…a $300M market today Shop online for your lab test – no doctor’s visit required Manage your testing appointment online Get easy-to-understand results through your secure MyQuest account Full telemedicine 35 48 digital consult offerings states experience capability 14 Confi
Slide 15: Confidential | Internal Use Only
15 Confidential | Internal Use Only
Slide 16: Key takeaways
Key takeaways Quest has the highest level of consumer brand awareness among lab providers Consumers are taking a more active role in their health We’re well positioned as we enter the $300M consumer initiated testing market, which is growing double digits 16 Confidential | Internal Use Only
Slide 17: Investor Meeting
Diagnostics” K (@ ) Quest INVESTOR MEETING