Doxee S.p.a. · MIL:DOX
Doxee — TP ICAP Midcap Conference 2024
32 slides from Doxee's conference presentation, May 23, 2024
Slide 1: TP ICAP Midcap Conference
TP ICAP Midcap Conference Sergio Muratori Casali Co-CEO & Investor Relations Manager Paris May 23rd, 2024
Slide 2: We enable companies to create innovative and digital customer-facing communications
We enable companies to create innovative and digital customer-facing communications 23rd May 2024 TP ICAP Midcap Conference
Slide 3: What we do
What we do We support companies in effectively managing customer communications and multichannel interactions, with the aim of fostering digital transformation and enhancing performance We are a multinational hi-tech company, a leader in the Customer Communications Management (CCM) and Customer Expe
Slide 4: What benefits we provide customers with
What benefits we provide customers with Streamline the Enhance Customer communications Experience system landscape and Loyalty Enhance your performance with data-driven and interaction-based digital communications, with Doxee Platform® Improve Upselling Reduce costs and and Cross-Selling CO2 Footpri
Slide 5: The Doxee Platform
The Doxee Platform® All-In-One Platform to handle all your customer communication and customer experience Customer Data Transformation and Personalized Customer creation Experience Video BILLING SYSTEM Micro-site Sms, WA Omnichannel CONTRACTS SYSTEM distribution Enterprise system direct integration
Slide 6: Key Figures as of December 2023
Key Figures as of 31 December 2023 183 +500 +9 25.8 24% BILLION million R&D employees clients Communications revenues Investment on VoP yearly 23rd May 2024 TP ICAP Midcap Conference
Slide 7: Market validation
Market validation SPARK Matrix : Customer Communication Management (CCM), 2024, 2023 SPARK Matrix : Account Receivable (A/R), 2024, 2023 Leaderboard for Customer Communications Management e Digital Customer Experience, 2023 CCM Trends and Vendor Report 2023 Tech Tide for Creative Technologies, 2021
Slide 8: Customers
Customers 23rd May 2024 TP ICAP Midcap Conference
Slide 9: Success Cases
Success Cases 23rd May 2024 TP ICAP Midcap Conference
Slide 10: Customers’ achievements thanks to the Doxee Platform
Customers’ achievements thanks to the Doxee Platform® CROSS-SELLING CUSTOMER ONBOARDING PERSONALIZED & UP-SELLING COMMUNICATION +25% registration +3.5% Sales conversion in the customer area -17% Call deflection DIGITAL SOFT COLLECTION +17% Payment with digital gateway PRIVACY CONSENT WELCOME TO YOUR
Slide 11: From paginated communication to CXM | Doxee Pweb
From paginated communication to CXM | Doxee Pweb® Customer benefits Company benefits Enables interactive and Transforms the Customer two-way communication experience in digital within processes Facilitates consultation, from summary to Enhances and enriches detailed data data in the customer relatio
Slide 12: Personalized and interactive video communication | Doxee Pvideo
Personalized and interactive video communication | Doxee Pvideo® Customer benefits Create a unique narrative about the Customer, increasing engagement Renewal Makes applicative actions available It allows user-guided in-depth paths Possibility to be used from any device Welcome 23rd May 2024 TP ICAP
Slide 13: Financial Data
Financial Data 23rd May 2024 TP ICAP Midcap Conference
Slide 14: FY 2023 Results & Overview
FY 2023 Results & Overview 2023: a year of transition and repositioning for Doxee Highlights • Carried out and concluded the process of reorganization of the Group through the ONE Company project Key consolidated financials • Peak year for investments to realize the Doxee Platform integrated with t
Slide 15: Consolidated Revenues Breakdown
Consolidated Revenues Breakdown REVENUES IN LINE WITH 2022 thanks to the contribution of CAGR +19% Infinica, consolidated for the entire period, which compensated for PRODUCT LINE GROWTH 18.4 FY 2021 FY 2023 (€/mln) FY 2022 some invoicing delays that 13.9 FY 2023 occurred due to a significant 13.1 l
Slide 16: FY 2023 Consolidated Financial Highlights
• FY 2023 Revenues amounted to € 25.8 mln: FY 2023 Consolidated Financial Highlights document experience € 18.4 mln, interactive experience € 3.1 mln, paperless experience € 4.3 mln. PROFIT & LOSS FY 2023 FY 2022 • EBITDA negative to € (0.2) due to a Sales Revenues 25.8 23.8 slowdown in the revenues
Slide 17: FY 2023 Consolidated Financial Highlights
FY 2023 Consolidated Financial Highlights A peak year for investments to increase scalability and become a One Company R&D AND VALUE OF PRODUCTION COST OF PERSONNEL (€/mln) Annual VoP (€/mln) 35 R&D 16 29.5 13.5 30 27.1 14 25 23.6 12 22 9.8 20 10 8.0 8 6.9 15 6 10 7.0 6.3 4 3.4 4.3 5 2 0 0 FY 2020 F
Slide 18: Back to Profitability in 2024
Back to Profitability in 2024 23rd May 2024 TP ICAP Midcap Conference
Slide 19: Strategic growth key points
Strategic growth key points Doxee a leading player in the digitization process is evolving into a Leading European technology vendor in the areas of Digital Customer Experience (DCX) and Customer Communications Management (CCM) ONE ONE ONE VALUE COMPANY PLATFORM PROPOSITION 23rd May 2024 TP ICAP Mid
Slide 20: ONE COMPANY
• Creation of a single structure at global level with the aim of maximizing the investment made with the acquisition of Infinica GmbH • Process of reorganizing the Group by bringing into the organization the roles of: • Chief Revenues Officer • Chief Financial Officer ONE • Chief Product Officer COM
Slide 21: ONE PLATFORM
• Development of a pan-European technological platform capable of supporting the development of partnerships and also indirect channels • Improved ability to respond to market demands in a timely and comprehensive manner, enabling customers to benefit from a broad and flexible offer capable of respo
Slide 22: ONE VALUE PROPOSITION
• Focus on Enterprise Market at European level • Consolidation and strengthening of positioning: strong potential of the DACH and CEE areas • Vertical Specialization by Industry: proposal of dedicated use cases for Telco, Utilities, Finance and Public Sector • Development of a strong European Partne
Slide 23: SUSTAINABLE REVENUES GROWTH & COST ACTIONS
• Focus on increasing ARR (Annual Recurring Revenues) • Strengthening of Pre-Sales and Sales Team, especially in the DACH Region • Up-selling & cross-selling structured proposal based on the new integrated product portfolio ready for the current customer base SUSTAINABLE and new prospects REVENUES •
Slide 24: Capital Increase of € 6 million to support the growth and development of Doxee
Capital Increase of € 6 million to support the growth and development of Doxee SUBMITTED A PROPOSAL TO THE SHAREHOLDERS' MEETING FOR A PROXY FOR A CAPITAL INCREASE OF € 6 MILLION, FULLY GUARANTEED BY THE MAJORITY SHAREHOLDER P&S, TO SUPPORT THE GROWTH AND DEVELOPMENT OF DOXEE • Proxy to increase the
Slide 25: Key Takeaways
Key Takeaways 1 One Company with a single structure at global level 2 A pan-European technological platform 3 One Value Proposition 4 Sustainable revenues growth & Cost Actions 23rd May 2024 TP ICAP Midcap Conference
Slide 26: Appendix
Appendix 23rd May 2024 TP ICAP Midcap Conference
Slide 27: Doxee global competitive landscape
Doxee global competitive landscape Customer Communications Management Paperless Personalized Video 23rd May 2024 TP ICAP Midcap Conference
Slide 28: Doxee Timeline
Doxee Timeline E-billingS.p.A. is E-billing becomes Doxee Doxee expands Listed on AIM Acquisition of Rebranding Acquisition of Agreement founded in Modena, Doxee S.p.A. becomes a internationally Italia, the stock Littlesea Littlesea in Infinica GmbH with Simest Italy, offering multinational in 19 co
Slide 29: Investor Information
Investor Information BOARD OF DIRECTORS Sergio Muratori Casali Paolo Cavicchioli Vice-president and Co-CEO Chairman & CEO Giuseppe Dal Cin Paola Leoni Pier Luigi Morara Member Independent Independent Member Member SHAREHOLDERS’ STRUCTURE 18.97% 5.23% 8.41% Ipoc Eiffel P&S Srl Market 67.38% 23rd May
Slide 30: EBITDA Bridge
EBITDA Bridge (€/mln) Increase Decrease Total • The substantial investments made during the year aimed at accelerating the roadmap of activities related to the integration with the newly acquired Doxee AT, resulted in a substantial increase in indirect and R&D costs compared to the previous year 23r
Slide 31: Net Financial Debt Bridge
Net Financial Debt Bridge (€/mln) Increase Decrease Total 23rd May 2024 TP ICAP Midcap Conference
Slide 32: Sergio Muratori Casali, Co-CEO & Investor Relations Manager
Sergio Muratori Casali, Co-CEO & Investor Relations Manager investor.relations@doxee.com DoxeeVirgilio Viale doxee.com Spa 48/B 41123 Modena - Italy Doxee Spa Viale Virgilio 48/B 41123 Modena - Italy doxee.com