Ttec Holdings, Inc. · NASDAQ:TTEC
Ttec — Q1 2026 Earnings Presentation
10 slides from Ttec's earnings presentation, May 8, 2026
Slide 1: TTEC Investor Overview
Delivering the next generation of digital customer experience TTEC Investor Overview May 2026 1 ©2026 TTEC. Confidential and Proprietary
Slide 2: Disclosure
Disclosure This presentation includes forward-looking statements (within the meaning of In addition to the financials presented in accordance with U.S. generally Section 27A of the Securities Act of 1933 as amended, Section 21E of the accepted accounting principles (“GAAP”), this presentation includ
Slide 3: TTEC is one of the largest pure-play CX technology and services partners in the world
TTEC is one of the largest pure-play CX technology and services partners in the world, serving approximately 750 clients TTEC DIGITAL TTEC ENGAGE Cloud Contact Center Technology Platform Customer Care Services CCaaS Systems Integration & Orchestration Customer Growth Services CX Strategy & Digital T
Slide 4: TTEC at a Glance
TTEC at a Glance SCALE DIVERSIFICATION* 19% 20% 13% ~21 ~750 BFSI H E AL T H C A R E AU T O M O T I VE COUNTRIES & CLIENTS (BAN KI N G , FI N AN CI AL ~50 LANGUAGES S E RV I CE S , I N S URAN C E ) 15% 9% 7% ~47K ~3,000 ~50% TE L E C O M & M E D I A PUBLI C TE C H N O L O G Y CX PROFESSIONALS & OF E
Slide 5: TTEC serves a large addressable market
TTEC serves a large addressable market CX TECHNOLOGY CX DELIVERY TOTAL ADDRESSABLE MARKET AND SERVICES SPEND $115bn + ~$525bn = ~$640bn Technology Captives + TTEC Digital + TTEC Engage (CCaaS, CRM, AI) outsourcers Professional Front and services back office Note: Reflects 2020 market size. (1) Evere
Slide 6: Virtual CX
Virtual CX In every category, customers are engaging virtually to do everything they want. Whatever. Wherever. Whenever. 6 ©2026 TTEC. Confidential and Proprietary
Slide 7: Virtual CX across fitness, entertainment, banking and more
FITNESS ENTERTAINMENT BANKING Building a loyal community Enabling omnichannel support Facilitating safe and secure transactions of fitness enthusiasts across multiple consumption sources for disruptive fintechs and legacy financial with digital and voice support for leading streaming services servic
Slide 8: Trends — Adjusted EBITDA and CapEx
Trends — Adjusted EBITDA and CapEx ADJUSTED EBITDA (millions) FY 2026 $360 GUIDANCE (mid-point) $300 $214 $203 $230 $240 $202 $180 $120 9.2% 13.1% 9.2% 9.7% 11.3% (% of revenue) $60 $0 FY 2024 FY 2025 LTM Q1’26 FY 2026 CAPEX – NET OF FINANCING (millions) FY 2026 $100 GUIDANCE $80 (mid-point) $60 $45
Slide 9: 2026 Guidance
2026 Guidance Full year 2026 guidance at the midpoint GAAP Revenue M $2,030M Non-GAAP Adjusted EBITDA $230M 11.3% of revenue Non-GAAP Operating Income $169M 8.3% of revenue Non-GAAP Earnings Per Share $1.19 Note: For additional information, refer to TTEC’s 2025 Annual Report on Form 10-K, and Quarte
Slide 10: TTEC – Reconciliation of Non-GAAP Financial Information
TTEC – Reconciliation of Non-GAAP Financial Information ($’s in Millions, except EPS) Consolidated Engage Digital LTM Q1 LTM Q1 LTM Q1 LTM Q1 LTM Q1 LTM Q1 2026 2025 2026 2025 2026 2025 Revenue $ 2,099 $ 2,165 $ 1,636 $ 1,710 $ 463 $ 455 Reconciliation of Adjusted Operating Income and EBITDA : Incom