Ttec Holdings, Inc. · NASDAQ:TTEC
Ttec — Q1 2025 Earnings Presentation
10 slides from Ttec's earnings presentation, May 9, 2025
Slide 1: TTEC Investor Overview
Delivering the next generation of digital customer experience TTEC Investor Overview May 2025 1 ©2025 TTEC. Confidential and Proprietary
Slide 2: Disclosure
Disclosure This presentation includes forward-looking statements (within the meaning of In addition to the financials presented in accordance with U.S. generally Section 27A of the Securities Act of 1933 as amended, Section 21E of the accepted accounting principles (“GAAP”), this presentation includ
Slide 3: TTEC is one of the largest pure-play CX technology and services partners
TTEC is one of the largest pure-play CX technology and services partners in the world, serving approximately 700 clients TTEC DIGITAL TTEC ENGAGE Cloud Contact Center Technology Platform Customer Care Services CCaaS Systems Integration & Orchestration Customer Growth Services CX Strategy & Digital T
Slide 4: TTEC at a Glance
TTEC at a Glance SCALE DIVERSIFICATION* 22% 17% 14% ~22 ~700 BFSI H E AL T H C A R E AU T O M O T I VE COUNTRIES & CLIENTS (BAN KI N G , FI N AN CI AL ~50 LANGUAGES S E RV I CE S , I N S URAN C E ) 16% 9% 8% ~50K ~3,000 >50% TE L E C O M & M E D I A PUBLI C TE C H N O L O G Y CX PROFESSIONALS & OF E
Slide 5: TTEC serves a large addressable market
TTEC serves a large addressable market CX TECHNOLOGY CX DELIVERY TOTAL ADDRESSABLE MARKET AND SERVICES SPEND $115bn + ~$525bn = ~$640bn Technology Captives + TTEC Digital + TTEC Engage (CCaaS, CRM, AI) outsourcers Professional Front and services back office Note: Reflects 2020 market size. (1) Evere
Slide 6: Virtual CX
Virtual CX In every category, customers are engaging virtually to do everything they want. Whatever. Wherever. Whenever. 6 ©2025 TTEC. Confidential and Proprietary
Slide 7: Virtual CX across industries
FITNESS ENTERTAINMENT BANKING Building a loyal community Enabling omnichannel support Facilitating safe and secure transactions of fitness enthusiasts across multiple consumption sources for disruptive fintechs and legacy financial with digital and voice support for leading streaming services servic
Slide 8: Trends — Adjusted EBITDA and CapEx
Trends — Adjusted EBITDA and CapEx ADJUSTED EBITDA (millions) FY 2025 $360 $272 GUIDANCE $300 (mid-point) $240 $202 $204 $225 $180 $120 11.0% 13.1% 9.2% 9.4% 11.0% (% of revenue) $60 $0 FY 2023 FY 2024 LTM Q1 2025 FY 2025 CAPEX – NET OF FINANCING (millions) FY 2025 $100 GUIDANCE (mid-point) $68 $80
Slide 9: 2025 Guidance
2025 Guidance Full year 2025 guidance at the midpoint GAAP Revenue M $2,039M Non-GAAP Adjusted EBITDA $225M 11.0% of revenue Non-GAAP Operating Income $164M 8.0% of revenue Non-GAAP Earnings Per Share $1.08 Note: For additional information, refer to TTEC’s filed 2024 Annual Report on Form 10-K and Q
Slide 10: TTEC – Reconciliation of Non-GAAP Financial Information
TTEC – Reconciliation of Non-GAAP Financial Information ($’s in Millions, except EPS) Consolidated Engage Digital LTM Q1 LTM Q1 LTM Q1 LTM Q1 LTM Q1 LTM Q1 2025 2024 2025 2024 2025 2024 Revenue $ 2,165 $ 2,406 $ 1,710 $ 1,924 $ 455 $ 482 Reconciliation of Adjusted Operating Income and EBITDA : Incom