Raya Contact Center · EGX:RACC
Raya Contact Center — Raya Customer Experience (RCX) — Investor Presentation (February 2022)
28 slides from Raya Contact Center's investor presentation, February 2022
Slide 1: RCX Investor Presentation February 2022
RCX Investor Presentation February 2022
Slide 2: Content
CONTENT RAYA Customer Experience at a Glance Operational & Financial Performance – Quarterly Results Update Delivering Next Generation Service Solutions A Comprehensive Turnaround Strategy Annex
Slide 3: RAYA Customer Experience at a Glance
RAYA Customer Experience at a Glance
Slide 4: RCX Today: A Snapshot of Our Operations
RCX Investor Presentation | February 2022 RCX Today: A Snapshot of Our Operations Providing superb customer and technical support Presence across 4 continents Customer Experience Call Center Digital HR Management Seating Solutions Outsourcing USA, Poland, Egypt, UAE, Saudi Arabia, Bahrain Serving a
Slide 5: A Pivotal Shift: From Contact Center to Customer Experience Management
RCX Investor Presentation | February 2022 A Pivotal Shift: From Contact Center to Customer Experience Management Transformation is at the core of continuing offering next-generation services, while leveraging a successful track record. Acquired a major regional Launched a new 750-seat Established st
Slide 6: Customers are at the Center of Our Business Model
RCX Investor Presentation | February 2022 Customers are at the Center of Our Business Model Our end-to-end business model differentiates RCX from a traditional call center. Discovering and retaining talent Building loyalty and trust Market Scanning Cross-/Upselling Customized Exams Collections Selec
Slide 7: Delivering Next Generation Service Solutions
Delivering Next Generation Service Solutions
Slide 8: CX Management: Enhancing Customer Loyalty and Trust
RCX Investor Presentation | February 2022 CX Management: Enhancing Customer Loyalty and Trust With over 20 years of experience in the field, RCX is able to provide a customized experience to meet the needs of its customers and help them make data-driven decisions about products, marketing strategies
Slide 9: Digital Solutions: Driving Better Business Through Omnichannel Support
RCX Investor Presentation | February 2022 Digital Solutions: Driving Better Business Through Omnichannel Support RCX has evolved from a contact center focused on voice services to a digitally-driven company with omnichannel support. Four digital avenues assist our customers in making smart Social me
Slide 10: Call Center: A Customizable Play and Play Solution
RCX Investor Presentation | February 2022 Call Center: A Customizable Play and Play Solution RCX’s Competitive Advantage The call center was our starting point and it is a service we have perfected over 20 years Fundamental Strengths Scalable Operational Platform Available Infrastructure Geographic
Slide 11: HR Outsourcing: Investing in People
RCX Investor Presentation | February 2022 HR Outsourcing: Investing in People Every business needs the right people at its core and that is why RCX has dedicated a segment of its operations to Human Resource Outsourcing to help its customers find the right talent. Our HR solutions are end-to-end fro
Slide 12: A Comprehensive Turnaround Strategy
A Comprehensive Turnaround Strategy
Slide 13: Overcoming Challenges with an All-New Strategy
RCX Investor Presentation | February 2022 Overcoming Challenges with an All-New Strategy Our end-to-end business model differentiates RCX from a traditional call center. Challenges faced Three Pillars for RCX’s Turnaround FX Vulnerability 1. Optimize c.70% of the company’s revenues are in US dollars
Slide 14: Delivering on our Promise for the Future of RCX cont’d
RCX Investor Presentation | February 2022 Delivering on our Promise for the Future of RCX cont’d Our 2021 Strategic Goals were accomplished and we’re looking further ahead. Our ultimate goal is to be positioned as the ultimate boutique global provider and this is how we will do it. 2022-2023 Strateg
Slide 15: Delivering on our Promise for the Future of RCX
RCX Investor Presentation | February 2022 Delivering on our Promise for the Future of RCX A well-defined growth strategy with significant room for further expansion is how we transform RCX into a global customer experience provider. In 2021 we accomplished the following: Market Dominance Focus on hi
Slide 16: Operational & Financial Performance – Quarterly Results Update
Operational & Financial Performance – Quarterly Results Update
Slide 17: FY 2021 Results: Refocusing on Fundamentals
RCX Investor Presentation | February 2022 FY 2021 Results: Refocusing on Fundamentals Results in 2021 showed a preliminary recovery on the back of the transformation strategy, which leveraged: Foreign Currency Revenues Capacity and Utilization Agent/Workstation Favorable Revenue Mix High Growth Vert
Slide 18: Operational and Strategy Updates
RCX Investor Presentation | February 2022 Operational and Strategy Updates 2021 was a transformational year full of achievements as RAYA Contact Center embarked on a turnaround journey to become RAYA Customer Experience, a multi-niche player with global capabilities. Stock Market Updates Updates in
Slide 19: Looking Forward to 2022
RCX Investor Presentation | February 2022 Looking Forward to 2022 In 2022, RCX aims to increase revenue and EBITDA while achieving the following: 1 2 3 Grow in the GCC Grow in the US and Transform into a global expand into Latin customer experience America company RCX is particularly looking forward
Slide 20: Recognized as an Industry Expert
RCX Investor Presentation | February 2022 Recognized as an Industry Expert RAYA CX has been selected for the 2021 RAYA CX is a GCXA ‘21 Gold Award winner Global Outsourcing 100 list produced by IAOP for CX in Times of Crisis RAYA CX won the Best in Technical Support RAYA CX received ICT-NCF Corporat
Slide 21: Annex
Annex
Slide 22: Financial Statements 3Q2021
RCX Investor Presentation | February 2022 Financial Statements 3Q2021 Summary Income Statement EGP Q3 2020 Q3 2021 % Change Revenue 565,693,659 561,367,888 (0.8%) Outsourcing 326,784,987 273,780,737 (16.2%) Insourcing 129,916,758 170,241,772 31% Hosting 108,991,914 117,345,379 7.7% Gross Profit 180,
Slide 23: Financial Statements 3Q2021
RCX Investor Presentation | February 2022 Financial Statements 3Q2021 Consolidated Income Statement EGP Q3 2020 Q3 2021 % Change Revenue 565,693,659 561,367,888 (0.8%) COGS (385,481,876) (366,630,287) (4.9%) Gross Profit 180,211,783 194,737,601 8.1% General & Administrative Exp. (62,790,662) (76,289
Slide 24: Financial Statements 3Q2021
RCX Investor Presentation | February 2022 Financial Statements 3Q2021 Consolidated Balance Sheet Q3 2020 Q3 2021 Assets Long Term Assets Fixed Assets 147,720,119 156,235,413 Right of Use Assets - 173,097,369 Intangible Assets 165,980 81,587 Deferred Tax Asset 93,010 2,293,786 Investment under Proces
Slide 25: Financial Statements 3Q2021
RCX Investor Presentation | February 2022 Financial Statements 3Q2021 Consolidated Balance Sheet Q3 2020 Q3 2021 Liabilities Long Term Liabilities Long Term Debt 33,764,578 59,560,918 Deferred Tax Liability 4,451,994 3,186,705 Other long term Liabilities 2,914,526 1,341,873 Long Term Loan for Right
Slide 26: Egypt-Based Facilities
RCX Investor Presentation | February 2022 Egypt-Based Facilities Palm Strip Raya HQ – 6th of October, Cairo Downtown, Cairo Downtown, Cairo 6th of October, Giza Year Established 2001 Year Established 2018 Year Established 2007 Year Established 2013 # of seats 1,469 # of seats 460 # of seats 1070 # o
Slide 27: Global Facilities
RCX Investor Presentation | February 2022 Global Facilities Bahrain Year Established 2021 Warsaw, Poland # of seats 275 Year Established 2015 Utilization (%) 80% # of seats 135 # of Agents 320 Utilization (%) 16% Languages Spoken 4 # of Agents 28 Markets Served GCC Languages Spoken 18 Markets Served
Slide 28: Market Overview
RCX Investor Presentation | February 2022 Market Overview
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